I've been coming here for years, even though I live on the opposite side of Jacksonville. The…read moredrive is WORTH IT! Thorough exams, detailed feedback, clean office with lots of frame options, incredibly helpful staff, wonderful "chairside" manner! They do everything possible to ensure that your eyes & your wallet are well taken care of. I love this place!

I had an unexpected problem with my left eye, so Ernie drive me here to have my eye checked. They…read morelady Doctor(I forgot her name)checked me right away. I did a walk in and they were fine with that. I did have to fill out a couple of forms first. She said my eye was irritated, but okay. So, she prescribed me some eye drops to help. I always buy cleaning cloths and eye glass cleaner when I come in here. Dr. R. that owns this place is the one who discovered my Glaucoma. I know he must be close to retiring, but he is a great Doctor in my eyes! He runs a great company. The girls at the reception area and the Cashier were all very accommodating and polite.

Amazing service, they are so kind and welcoming. Everything was explained perfectly clear.read more

They will do the most to get you into frames you love!!! It's a fun and easy experience each time!!read more

My 8-year-old daughter had an emergency after my toddler accidentally poked her in the eye and…read moreended up scratching her cornea pretty badly (we only found out later). She was screaming and panicking. She's normally a very calm child, so when she reacts like that, I know it's serious. Long story long, since this office was very close by, I rushed over because in an eye emergency, an actual eye doctor--with the proper tools and machines--is much more effective than a general ER. By the time I got there, it had been almost 30 minutes and she still couldn't open her eye or see, so I rushed inside. They were closing in 5 minutes, which I understood, but the very first thing the receptionist said was, "We're closing." I quickly explained that my daughter was crying in the car, couldn't open her eye at all, and I was extremely worried something serious had happened. I told her I was willing to pay anything for a quick consult. She politely said she would check with the doctor. She came back shortly after and said the doctor was set to leave soon, and couldn't see us since they were closing, that we should go to the hospital. I completely understand having closing hours, but when you're a specialist, and you hear that a child has an injury directly related to your field, you would expect at minimum a brief look, a quick assessment, or even some reassurance. Instead, they didn't even step out to see my child or offer guidance. They simply didn't care. For a practice that presents itself as a medical office, refusing to even glance at a pediatric eye emergency is incredibly disappointing. It's like a lifeguard who's off duty--seeing someone struggling in the water--and choosing to walk away. Of course you can do it, but is it the right thing to do? Even if you can't perform a full evaluation, basic human and professional duty would tell you to at least check if the situation is dangerous. I would never spend my money here with doctors that could care less under an emergency. I would not recommend them to anyone either. Maybe in the future the can do better. We did go to the hospital, they rushed us in, and then we followed up with a caring clinic (ponte vedra eye associates) the next day with a specialist that didn't even see kids but still saw her (God bless her) as the pediatric specialist downtown only had availability in a few days.

This is by far the best vision center in Jacksonville. I've been several times, the staff is some…read moreof the nicest people I ever met. The pricing is affordable and the appointment is fast.

I've been going to this eye doctor since I was nine years old and have always had a great…read moreexperience! They are super professional and helpful. Anytime I have an eye infection and need to come in for an appointment they always fit me in. They're the best!

I left a review back in Feb 2023 and I have to say my 5 stars aren't going to change for this…read morelocation too bad they are no longer my insurance because I was planing on seeing them in a month in half again in January perhaps I will pay for my eye exam out of pocket. So I'm saddened by such development because the doctor is great it's been one of the few places that my prescription was made perfectly. That I was able to see clear with this Ray bans I got from them.

My family has been going to Bob Ham for years. Everyone that works there is always very kind and…read morehelpful. Dr. Merritt is extremely friendly and always answers all of my questions, and is patient with me when I can't decide if 1 or 2 is better. They also have a wide variety of glasses and sunglasses in the store as well! Ranging from designer to cheaper options. The last time I went, they made sure I knew exactly what I was going to have to pay after insurance whenever I go and pick up my contacts. I was glad to not have any surprises! They also typically have my prescription in trials which they always offer while I wait for the new prescription to come in. They recently moved to a new location which I like much better than their old one!

I've had nothing but an amazing experience here! I called and spoke to Ruth Anne and she was just a…read moredoll. When going into the store we were helped by Ms. Karen and she was so helpful with answering questions about my sons first pair of baby glasses. She just had that genuine kind soul that made you feel she truly wanted to make sure you had a great experience when buying glasses and she was so patient with my one year old. As my son grows we will be forever customers. Such amazing employees!!! As a glass wearer myself of 20 years, I've never had a better experience!

I have had prism lenses since 1980 . Monicas price to walk in the door and get exams were quoted…read morearound $249.00 ! That is the highest quote I have had in 4 other offices, 2 of which are very experienced in prism lenses exam and prescription. Just another 2026 example of the public getting shafted . Before you go, call and get an estimate.

I gave them 2 stars because they are friendly and Dr. Brown is very nice. But they charge…read moreabsolutely ridiculous amounts and charge extra for things that are included elsewhere. I end up spending a fortune here every visit. First off, they claim their "wellness exam" is not covered by insurance because it's all new high-tech testing that only they offer. It's a $30+ charge for that, if you want it. I described this and all the testing to my sister and family who go to different eye doctors and they all basically laughed saying that those tests are all normal eye tests that they do at their doctor visits and are covered by insurance. So I was ripped off there. They charged a "lense tutorial fee" just to teach me how to put in and take out contact lenses, my first visit getting contacts. Yes, this was an extra charge to show me how to use them. Once again, family members that all use contacts said they were never charged a fee to be taught how to use the contacts. It was basically just some lady sitting and staring at me anyway, watching me struggle the first few times then said oh you got it, ok bye. Ridiculous that now I've been charged TWO fees that would be covered anywhere else. Then you get walked out to "pick out your glasses". You CAN say no, you don't want to get glasses there, but I can't stand that they basically make you feel you need to buy them there. Some people getting glasses for the first time may not know better. And of course the glasses there are more expensive than Visionworks, etc. So once again, getting their patients to spend more money there instead of giving them options. My contacts were also much more expensive than needed. I was dumb and got my contacts there as I was on a time crunch at the time and wanted them before vacation. So they promised they'd be there in 2 days and I can come get them. When it came time to get more contacts, I priced our 1-800-Contacts who would mail me my contacts so I don't have to go pick them up, and they were $30 cheaper PER BOX. This place is a ripoff. They should be ashamed. Go to a normal eye doctor- one that doesn't try to upsell a basic eye appointment with "special tests" and "lense tutorial" fees.

The extra fees at Visionworks are beyond ridiculous…read more First, I was charged an additional fee simply for using a credit card to pay for my eye exam. Visionworks is a huge company, so charging patients extra just for using a credit card feels unnecessary and frustrating. Second, I was told there is a $50 charge for the Optomap, and it felt like patients using insurance are being pushed toward paying for this service. If you want traditional dilation instead, appointments are apparently only available on Thursday afternoons. Making dilation available during such a limited time makes it very inconvenient for patients and makes the $50 Optomap seem like the easier option. The technician explained that many patients prefer not to be dilated, but I feel this may also be related to productivity and scheduling since dilation can take more of the doctor's time. Dilation is still an option, but limiting it to such a small appointment window makes it much less accessible. We already pay for vision insurance with the expectation that covered services will actually be reasonably available to us. Patients should not feel pressured to pay for an additional service simply because the covered alternative is intentionally difficult to schedule. I wish Visionworks would make dilation appointments more accessible and reconsider adding extra fees, including credit card fees. After paying for insurance, having additional unnecessary costs added on makes the entire experience even more frustrating.

The staff is very friendly and helpful. They went out of their way to assist me. They did not…read morehave a licensed optician on site on a Sunday so I had to return on a week night.

I don't appreciate that 14 months ago you did not submit the bill to our insurer and told my wife…read morewe were not covered and I had to pay which I did so my child would get her eyewear. Prior to making this appointment verified our coverage with them but again they did not process it and have stuck me with the burden of filing both claims. I work long hours why am I having to take care of insurance processing? Turns out you or they had a date wrong and made 2 services w/in 1 year period. Also, you cannot email a payment so, a la 1985, have to give over the phone or drive there. Then was told by CFEC employee, Eric, in very condensing holier than now voice, that he couldn't deal with me because I "was upset". You can get better service, especially insurance processing elsewhere.

Awesome experience with Dr. Dao and her team! My son is a new patient and has a unique…read moreprescription- both doctor and team were thorough and explained everything along the way. Very impressed with the level of care and the patience of the assistant helping my son put in contact lenses for the first time. Highly recommend!