Always a problem, but worse and worse every year!! My son's school picture is today. I only received a packet in his folder TWO ago, and the prepay closed at 7am! Lets not talk about their ridiculous pricing on top of it. I WOULD SUPPORT ANY OTHER COMPANY AT THIS POINT! read more

Everything from management, customer service, HR and work environment is very poor. They dont know how to speak to customers and always disregarding any work related issuea and workplace issues. read more

I'm giving Leonard's Photography one star because I'm unable to give zero. This company has been around since I was a student myself, and over 20 years later, their quality has somehow remained consistently poor. The prices they charge are astronomical for photos that lack even basic attention to detail. Last year's spring photos of my (then Pre-K) child looked completely unnatural--wide eyes, stiff posture, and a forced, uncomfortable smile. Against my better judgment, I gave them another chance this year. The first set of photos (September) were appalling: my child was slouched, off-center, one arm was cut halfway out of the frame, and the photo itself was crooked--you could even see where the backdrop met the floor. I requested retakes, hoping for improvement. While the retake setup was marginally better (the backdrop wasn't visible this time), the results were still terrible--my child again looked anxious, uncomfortable, and poorly posed. Any reputable photographer should recognize when a photo is not fit to sell. The fact that these were approved for distribution is unacceptable. Parents deserve better for the prices being charged. I'll be sharing my experience across all platforms in hopes that Leonard's finally reevaluates their quality standards and training. read more

Horrible company that can't get themselves together!!! Can someone help me find my daughters pictures!? I purchased digital download months again and I have NOTHING! Should be ZERO stars. And as you can see everyone feels the same way!!! read more

I never received my child's school photos. I called and was told they would mail them to me, and that it would take 10 days. They never came. I called again and the girl said, "they went out in the mail today." Again, they never came. They are the most incompetent photographer you can get. Go elsewhere. read more

We received an offer for a Senior Session package in July 2024 and it was for $70.00. When all was said and done and we were waiting for the print of the pictures, we found out the package did not include any prints, even just 1 photo! What a very misleading marketing campaign. They also booked sessions back-to-back and only for 15 minutes. The studio was very crowded with seniors and their companions. The seniors who were having sessions had everyone watching them being directed how to pose. So awkward with everyone infront of you. No privacy. It was like herding cattles. read more

I'm so sorry our school district used this organization for senior portraits. Our portraits were absolutely terrible. A trained chimp could take better photos with an iPhone. Beyond the quality problems, their website is an absolute joke. Portraits took weeks for "processing" -- making me question whether I was still living in the decade we all do. I even called to ask a representative whether they were using digital photography as they kept sending me emails stating that my photos were ready for review, only to find that they were still "processing" them.... processing how? Are they driving to the last photomat somewhere in Timbuktu? Guessing the school district has a vested interest in this studio, because there is simply no compelling reason to use this business. They redefine the word "suck", and not in a good way! read more

I wish I would have checked the reviews before paying for a senior package. I ended up having to cancel a session which they said was refundable. I called for the refund and the representative was going to mail me the check. I never received the check. I kept saying to myself to take more time to call and ask for it, but with a busy family schedule and work, didn't, but kept thinking that I have another child that will be a senior 2 years later and could just apply the money to his session. When I called to schedule the new session, the representative said it would be no problem to honor what I paid towards the new senior, however, when I called back to actually book the package, they said that it was too late. They booked me a lesser sitting "as a courtesy" and would not give me the book that I already paid for, saying this was the best they could do. So, because of their poor business practices failed to mail me the check, I'm out the money. I would love to figure out how to have our school not use this company for school pictures, as I don't think they have any incentive to doing the right thing. I'm going to make sure others know how poorly run this company is. read more

Hannah Leon supervisor for Leonard's photography Is an un compassionate person. I Explained my situation that I've been dealing with hospice care with my mother. We Couldn't meet the senior deadline for my son's picture which was November 7th. I Requested for an act mercy for an extension for him for today and She said there was nothing we could do. I understand but at least if she was a little more flexible. I told her I can go directly to her. Maybe I could mail them the pictures. If there's anything. I don't mind if we pay extra. We missed the deadline with my mom hospice care. Bottom line she did not care. As a supervisor she did not care to find any remedy to help us at all. I wonder if the owner is aware of the lack of customer service she's running his company. read more

The photographer took my daughter's picture at a slight angle and Leonard's refuses to adjust the photograph. They are not professional photographers, editors, or photographers printers. I could make the change on my iPhone in a matter of seconds and move to printing. They would rather lose business than provide a quality product. read more

Really bad customer service. I'm trying to make a special album of all my daughter's school photos for her senior year and I'm missing a couple of years. They are totally unwilling to help me find them. If you don't have the number on the back of the picture, they simply won't help you. They have the photos in their archive, just can't be bothered to provide customer service. read more

Did our school photos, was a minor issue, left message and they very generously fixed the issue and the photo was stunning! Thank you Claudia for helping us! BW read more

PARENTS- HIRE AN OUTSIDE PHOTOGRAPHER FOR SENIOR PICS AND ALL SCHOOL PICTURES. MORE VALUE, LESS ERROR BEWARE I just want you all to know that I am a mom who orders pictures regardless every year and I cant bring myself to even buy the lowest package of my son! You guys did such a terrible job on his pictures last year and before . I asked you to fix them and you told me you tried and the picture was not taken great therefore you could not fix the lighting, I have spoken to the school and district to get the company changed. If you have a photographer taking the picture correctly you don't have to bend parents over for enhancements. Those are corrections for your own mistakes and you still cant fix them so how do we even trust you? I'm sure you were the cheapest and that's why you were chosen, Its certainly not based on good photographers. I'll never be able to get the pictures back that he had taken last year because Leonards messed them up causing blue tint through them and then they were unable to "enhance" them. Do it right the first time and you don't have to do it again! No Value- Service is awful Why should you pay for enhancements on an elementary child?? read more

I don't understand why they can't take a decent picture of my kid. Parents pay lots of money for pictures, at least act like you care about what you are doing. Ask kids to smile. Center them in the picture. My toddler has pictures done at his preschool and they turn out fantastic. They can't even center my daughter in her school picture. Last year was even worse, her eyes were half closed! Like don't you look at the picture and think to yourself that it should be re-taken? I won't buy school pictures ever again read more

If I could give them a zero I would. They make u pay to put ur senior child in a yearbook. All my other children who were seniors they went through Lifetouch and never charged a dime or sitting fee as they call it. Now I am going to be charged 86.00 just to get 1 8x10 picture. Lifetouch would charge only 15-20 dollars. Always happy with Lifetouch.do not go to these ppl read more

Leonard's took Spring portraits for Leon County Schools this year, and the quality is horrendous. My blonde haired child appears to have auburn hair and he is digitally superimposed ('photoshopped') onto a background graphic, rather than photographing in front of a quality backdrop. The lighting is awful and does not jive with the lighting in the background image. The photos on their website are misleading (they hint of skill and quality), the photograph I have before me is not of professional quality, not even iPhone quality. I've been calling since 4:30p to request a refund and am dumped in a voicemail box over and over again (open till 5p). Just want a refund, tried emailing: cdencer@leonards.com hopefully I get my money back soon. read more

The staff aren't friendly! They charge you the cost of the picture PLUS $12.99 for shipping. That's a shame! Should be the price of the picture and ship the photos to The YMCA so the coaches can pick them up! $12.99 is a bit much for 1 picture!! read more

I really wish I would have just gotten my son's yearbook picture done here and not paid the high sitting fee to have all of his pictures taken here. First of all the pictures are sub-par. They are ok, but not the quality you would get from an outside professional photographer. Secondly the prices are obscenely expensive; like one digital picure costs $95. Once 8x10 print is $50. And the packages are outrageous! The highest package is $800. The lowest is $130 which only includes one pose of only 4x5's and wallets. How can anyone afford this? I am going to forfeit my ridiculously expensive sitting fee for these because I refuse to buy any of them at those prices. I will hire a professional photographer instead which is less expensive and something I should have done from the beginning. I wish I could give this place zero stars. read more

I wish I could give zero stars. I am understanding all of the reviews below that are one star. Why do our schools continue to use this company? You can't get a straight answer from them. They lose orders. Anyone you talk to on the phone and gives you a different answer. I asked to speak to a manager, and the girl informed me she was the manager. So based on the information I was getting from her I can tell why this company fails in their customer service. First they never sent the original order I had placed. Then I'm told that I was to receive my pictures last week of the retakes. Still no pictures call today and I was told it would take 4 to 6 more weeks. So I said fine I will pay for the digital print and I'll print them myself. And she says it will still take 4 to 6 weeks to process that digital print that I can see online right now as I look at my computer screen. Worst company ever for school photos. I now put a dispute on my credit card for the charge back in August for photos that I still don't have in November!!! It doesn't take 4 to 6 weeks to click a button for them to remove a watermark for me to print them myself. She could've done that when I was on the phone with her. read more

Very disappointed in my grand daughters school photos I am paying good money for. Second photo RETAKE still not good. Aren't they supposed to be professional photographers? She is in kindergarten! Who needs prompting to get the best photo as possible. Both photos she is not even really smiling like she does and looks even face fat when she isn't as all. I feel photographer didn't even try to create rapport to make her feel comfortable during photo shoot. I asked her why she didn't pose and show her biggest smile and she said she was scared to take the photo. Ugggghhhhh! Aren't Leonards' photographers trained to guide them through poses, angles, smiles, anything! Very disappointed in the quality as well. Looks fuzzzy. For the money and the packages I could have taken her to a private professional. Overall disappointed especially since this photo will go into the yearbook and be a life long memory for years to come. I don't even want to display on my wall in the living room! read more

First of all, over priced spring pictures. Then, quality is okay but rookie error made and company seems to make error of this magnitude often due to their quickness to refund the money. Spring pictures for my 8th grader is a memorable time. But this company just couldn't get it right. The photos taken under a tree, nice idea, but failed to get shots without the sun shining thru making big splotchy white marks on his face and apparent skin discoloration on his neck. I could pass on the neck but face looked like my son had vitilago and he doesn't. No wonder they don't allow reviews on Facebook, customer service was quick to refund. Save your time and money, go to Wal-Mart, you'll get better quality and an appreciation for wanting to capture your special moments. read more

My favorite picture of my son is the one Leonards took when he was in2nd grade..the beach scene They are also always very friendly when I call or when I have called with an issue read more

Leonard's photography in Tampa is the worst. We had an appointment at 10:15am it's now almost noon and we are still waiting it's so unorganized!!! They charge you $175 sitting fee to get mediocre service! Definitely wish I would have only done year book photos for my Senior son and did the other photos somewhere else. I would not recommend. read more

This was the worst website to navigate just to make a payment. It took almost 45 minutes just to order a package online. I have yet to receive a confirmation email. Another thing I don't appreciate is that they put the most expensive packages including retouching and a calendar as if they are the only packages. You then have to look very closely to see that they actually offer a package without the extra charges. I would not recommend this company to any school as they are obviously not working in the customer's best interest. read more

I accepted a temp position at Leonard's studio last fall for data entry and it ended up being the best job I ever had. I've worked in offices for years and unfortunately sometimes the office politics or dynamics are not great. From my first day to my last day everyone was so kind and helpful. It's a family owned business that truly feels like a family. Also it's located in my favorite area in the world down town at Augustine. It's just beautiful especially at Christmas time. If you have the opportunity to work for them I'd say accept the job you won't regret it. read more

My daughter's kindergarten picture was really good! She usually makes an awkward smile when prompted, but their photographer captured a genuine smile from her. I was very happy with the picture and very happy with the quality of the prints I ordered. I also liked that I could change the background for my digital download. read more

My child had her 6th grade school photos taken in May 2018. It is 3/17/19, and I have called the studio 5 times, and received photos of the wrong child TWICE. She will be in 7th grade before I receive her 6th grade pics!!! Absolutely furious. read more

My son graduated from the Army and they were the official photography to do the official soldier's photos, my son ordered more than 200 bucks of photos and they messed it up by not following the right last name on the soldiers information.it is an official photo that should be remembered and hanged on our wall! I called them many times and only after 2 weeks when I finally spoke with the manager that they cannot do anything about the error, unacceptable answer right? They are blaming the army for not giving them the name plates, how come on all the envelopes of the pictures, the right last names was written? Stupidity to the max! You clearly disrespected the the soldier and their parents by not correcting the mistakes you have done. I said I am willing to send back all the photos and I will pay for that as long as they will send me a new photo with the right last name but the manager said they will just refund my son if I will return the photos because they cannot give us a new one. Karma will hit you really hard! read more

My son had his school picture taken October 3rd. After waiting weeks for his picture. I get a letter from his school, it should have been from Leonard's, that "something happened to my childs portrait's and they neednto be retaken". So I get the letter on a Monday that retake day is on a Wednesday. Thanks for the notice I am appalled. The amount of money parents spend on school picture and they couldn't even have the common courtesy to call me. Worst customer service skills ever. I never in my life had this problem with Lifetouch. I highly suggest you pick another photography place for your childs pictures. read more

It is ridiculous to have to pay a $30 sitting fee just for your child to be in the yearbook. $50 just for one photo or $95 just to have a digital copy of one photo! Leonard's is raping parents! Senior year is already an extremely expensive year for parents and to have this photography studio charge exorbitant amounts for a photograph is horrible! read more

Save your money and don't bother with this company. I ordered photos of my child which were NOT inexpensive. When they arrived there were white edges and they weren't professionally cut. I called them and made them aware of the situation. They said they should be cut and they would be sending a replacement. Those photos never arrived. I called again and they said they would send them. They didn't arrive. I called a third time and they said they were on the way. All of the three of the associates said they should be cut. The photos arrived yesterday and again they weren't cut. Three employees said they should be cut. When I called today and spoke to the supervisor she said they don't cut the photos, not even 8x10. She said the underclassmen photos aren't cut. I thought these were professional photos , not prints from the drugstore. I am beyond frustrated and will never take any family photos with them again. read more

We are trying to order our daughters Senior pictures from Leonards Photography in St. Augustine, FL, the pricing is ridiculously high. Their website, www.leonards.com, has a viewing area for Senior photos. 1 photo 8x10 is $50! So for 4 pictures, it would cost $200! If you have one photo emailed to you, the price goes up to $75 per picture! Packages START at $250 and go up to $800! I saw a CD they have available, so I thought I could buy a CD, listed for $175, then I could have all the poses, and we take care of the printing ourselves. This is a much more affordable option. I couldn't believe what they told me over the phone, the CD's only contain low resolution photos that will print wallet size only! You cannot print them any bigger, or they will become blurry. I said I want the high resolution CD so we can print larger pictures and share with our family, the answer was "We don't sell the high resolution CD". "You mean I can pay $175 for CD that will only allow you to print wallet size photos, and is basically useless?" They answer was "Yes"! This is a rip off if I have ever seen one. We cannot afford these prices, but desperately want some nice photos of our daughters one and only high school graduation. We are trapped, I am angry, and we may not be able to get these photos that are such an important milestone in our lives. We feel that Leonards photography, based out of St. Augustine, FL is taking advantage of families such as ours, the price mark up on photos is so ridiculous. I am sure they have not had a child of their own graduate high school, because if they did, they would know about all of the added expenses that come with the senior year. And to add ridiculous prices to their photos is just heartless. read more

The Leonard's team and staff was incredible to work with. They took amazing pictures of our senior daughter that we will cherish forever. They had very creative ideas of ways to highlight her personality and show her true self. It was so easy and fun! read more

Why does an appointment mean I have to wait for an hour? Just because schools are locked in to use them, basic business sense means sticking to schedule. Be prepared to wait an hour! read more

Not even sure what the actual heck is going on with their "website". Its an absolute mess, VERY unprofessional, and EXTREMELY difficult to use. I am not someone who struggles with ordering things online. I am young, fairly tech savvy, and order many of my things online, through many different websites, quite frequently. Just trying to order one package of pictures for each of my two children took me OVER AN HOUR. Something that in my opinion should have taken no more than 15-20 minutes. Also, you get no previews when selecting a different background and the prices, for basic school pictures, was ridiculous. The only reason I chose to order, despite the prices, was pressure from family members for them. Otherwise I would not have paid those prices. I am VERY disappointed that my children's school chose to use Leonards and I hope they do not do so in the future. read more

For the high cost this company charges for a single picture you would think they could put a few dollars in to a quality website that is user friendly and works. read more

Company can not get a simple order right. Photographers are terrible, picture quality is terrible. Website is archaic. Company does not care about providing good customer service. read more

I needed my son's senior photo from 2018 and was surprised that I couldn't go back that far. Hannah helped me and originally thought there was no way of retrieving it but then she said wait, she had another idea. She eventually came up with the photo! I was almost in tears, thinking it couldn't be retrieved. She went above and beyond and I thank her and Leonard's. read more

I highly recommend Leonard's Photography for senior pictures. Our daughter had 3 sessions and each one was amazing. They captured her personality and tailored the sessions around her interests. She is a ballerina and the photography team got some amazing shots in the studio, at the beach and in Old Town St. Augustine. They were fun to work with and truly created lasting memories! read more

We were disappointed to find out that digital pictures take more than 3 weeks to receive. There was nothing on the website or confirmation email to indicate this, and when I sent an original inquiry about the time frame (which I emailed the day of my order), I was told they normally are available within five business days. Now, two weeks later, I find out that I was misinformed and that the pics we need for our graduation announcements are going to be late. I also experienced some frustration with not having my calls returned. read more