Hope this review will make up all the previous negative one from other people Hotel is in a fantastic location within the city of London, so much is right on your doorstep; Tower Hill tube station is a 2 minute walk away and made it very handy to get around the city. It's about 25 min. driving to the Food Hall where is one of the famous attractions for tourists. The hotel was clean, nice decor, the staff were very polite and helpful. Rooms a nice size and comfy bed. Lots of choice for breakfast, nice to be able to use the spa facilities with the hotel. I thank you very much to the manager, staff who run the hotel perfectly. I definitely want to be back and highly recommended to all the tourists. read more

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Our family stayed at the Leonardo hotel the last few days of our trip to the UK this summer. We chose it specifically because it was the best value for the lay out we needed. We selected the Standard King & Double Room. The hotel has an interesting lay out, you have to drive around away from the main road to find the front door. BUT, this does not take away from how perfect the location was for our family. The hotel is very clean, has reliable AC, has delicious food available, and the rooms are spacious enough that we were not on top of each other. The hotel staff were always very welcoming and friendly to our family. There are plenty of food choices on the premises, or you can order delivery. We will definitely be staying here again on future trips. We hope you give them a try and also have a good experience. read more

Location good for flights from Heathrow. Fees competitive for location. Staff very friendly and helpful. Evening dining room staff particularly efficient. Room clean, tidy and ample space. Have stayed before and will do so again. Only negative: dinner menu, not enough variation. Too many curry based dishes, not enough 'healthier', lighter meal choices. read more

This is a really nice hotel nearby Heathrow airport . The room is big, clean & and has all you need, such as dryer and iron . The breakfast has various choices. Their hotel staff are friendly & very helpful. Too bad we stayed only a night here on the way back to the US after the long European trip. Definitely, we would be staying here again. Highly recommend. read more

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Not sound proof as advertised, but still a very good location and a comfortable stay for an early flight out of T3. I managed to get a really good deal on booking.com and am so glad we stayed here. We requested a taxi at the front desk for the following morning and it was there at 4:30am as requested, along with a lot of other taxis waiting in a line. The bed was comfortable, the bathroom was fantastic, the room definitely exceeded expectations for the price I paid - but being so close to the airport and attempting to get an early night was a bad decision as you could hear every plane taking off as the runway is across the road. Still - a decent stay. Staff were very helpful, but I will say the restaurant is way too overpriced. I ordered a Caesar salad and chips and the salad was almost £15 and came out looking like a supermarket salad bag had been opened and plopped in a bowl. I don't recommend the restaurant, skip it and get a cab to The Pheasant a few blocks down. read more

The staff at Hotel Leonardo urgently need better training. On July 27, 2024, at 12:41 AM, I called to inquire about early check-in due to a canceled VRBO reservation. My family, including my young son, were exhausted from international travel. A staff member assured me early check-in for £30 would not be an issue. I emphasized that we would only book if early check-in was guaranteed, and he confirmed this. He asked for our arrival time (9:00 to 9:30 AM) and instructed me to book via booking.com, which I did. Upon arrival, the front desk informed us that early check-in was not guaranteed, contrary to what I was told. Accurate information is crucial--if informed correctly, we would have booked elsewhere to ensure a place to rest. The issue is not the £30 but the miscommunication that caused significant inconvenience. Instead of acknowledging their mistake, the staff interrogated me about the call details, complicating the situation. After nearly an hour and a half of waiting, we finally received our room key, and we were still charged £30 for early check-in. Given the circumstances, I expected some compensation for the ordeal. Moreover, the staff attempted to upsell breakfast despite our exhaustion. This poor communication extended to storing medication, where the staff failed to assure its security properly. To add to our frustration, the air conditioning in our room was not working, and we now need to change rooms. If you want decent customer service, avoid Hotel Leonardo. It's not worth the aggravation. Update: they changed us to a room with working ac and a fridge. Gave us a late checkout of 3pm. But only one master bed rather than the two beds we had. It's fine. I'm no longer interested in them completely coming up with a solution and this is the best they could do apparently with the resources they had access to, which apparently also include lack of staff to assist. I still believe the fundamental flaw with this hotel is "communication" you fix this, maybe this place can be better one day. But sadly, not this day. read more

Okay, I found out that this place is actually pretty pricey, though that probably shouldn't surprise anybody considering that it does happen to be located in London, and the rooms are actually a pretty decent size. Mind you, I probably did what most of the guests do when they stay here, and that is to stay for a single night so that they can get up early so that they can catch their plane. It wasn't too bad, though you certainly can't walk to the airport - despite it being across the road. However, being in the suburbs, there are some nice walks to take, and some decent pubs nearby as well. Oh, and the staff are quite helpful as well. read more

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Pretentious menu poorly prepared. Basic items such as a chicken sandwich out of stock. Other entrees are mutton disguised as lamb added extras to disguise mediocre fare adding kimchi to an other wise microwaved sandwich. 3 star prices for 1 star food. Breakfast however was very good if over priced but it is an airport motel. Rooms were good but carpets were stained and wood work in bathroom could do with some attention. Bottom line it's OK to stay here but don't eat there other than breakfast. read more

This is a lovely hotel so long as you stay in the lobby and restaurant. The bar serves very good wine and the soup and salad offerings at dinner were very good. I especially liked that several items were flagged as vegetarian and gluten-free pasta was available. The breakfast buffet is really lovely with quaint mini milk jug smoothies and a large selection. The rooms are another story. I could really pass on the decor, but that alone would not have prompted a negative review from me. However the bathroom was simply not clean. As seen in the pictures, there is mildew on the tile and rust around the drain. Worst of all, the shower curtain had not been recently washed and reeked of mildew so strongly it would leave the smell on your skin if you touched it. Very gross. read more

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Huge, nice and clean. Old world charm with a modern flare. Close proximity to the Heathrow Airport reason why we stayed the night as needed to catch our flight back home the next day. Didn't hear a thang despite being an airport. Mini Gym- threadmills and weights, able to get my workout done. Happy...! I've gotten used to the English service at this point. No high expectations nor demanded one. Restaurant downstairs is the same...bland & boring food with subpar service. Server acted like he could not be bothered even for a glass of water! I wouldn't mind staying here again. I'm frugal and that's alright with me. Establishment meets my needs. Remember it's all about the experience and thrills. Grateful to have a place to spend the night..comfy bed, nice shower and a peaceful night sleep. Sweet dreams, mate! read more

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Cheap rates are on their website, book it from there. I also liked the friendly service in the front. Fish and chips cost 14 gbp at the restaurant- a must try. The rooms are fine, double bed is enough size for two people! No plugs or chargers on the bedside, but it is right in front of you on the tv area. No toothpaste- you can request for this though. It also cost 20 gbp to get a taxi from the airport to here, roughly a 10 minute ride from the airport. Breakfast at 6am, costs 10 gbp per per Update: changed the rating to 1, they charged me twice on my card. Mind you, I booked from their website. Keep calling them, front desk picks up and hangs up immediately. Will call my bank. read more

Leonardo Hotel - Hotels Near Me - Gt Lon, XGL

The main thing, it's clean and it has nice service. The lobby is lovely, and warmly decorated with a modern twist. If you must, then okay to stay here -- it's close to Heathrow. But, overall, not good. The rooms are old, the food is awful. Due to inclement weather and missing our connection flight in London from Barcelona, British Airways was very nice to re-book us for the next day and put us up in a nearby hotel at their cost. They also included a dinner & breakfast buffet. We were thankful. Even still. The run-down: ============ * Check-in: nice, no issues. * Room: decorated old, bed and pillow were 3 star, but clean. Bathroom smelled funny, a little like potato chips. * Wi-Fi: a little trouble, having to register eventually, but free. * Dinner Buffet: frozen fish sticks, need I say more? Freshly fried potatoes, and a couple of vegetarian Indian dishes were the highlight. * Breakfast Buffet: better. Essentially, an English Breakfast buffet-style made with less than great liquid eggs. But, with soft bacon, toast, potatoes, mushrooms, and good bangers -- this was more than adequate. * Airport shuttle: BA provided round-trip shuttle tickets with a voucher, so it may not be free. In the morning, we took an Uber for $16.93 (£13.71), a little pricey for 2 miles. read more

Strange hotel, nice enough on the inside, but sat down and waited about 30 minutes to get bar service. Once they cam ordered stella and a cheeseburger. 20 minutes later i am told they cant serve me a cheeseburger because they have no fire? What does that even mean? What a waste of time. Plan your stay elsewhere read more

We had a connecting flight from Heathrow and booked this hotel exactly when we landed. The rooms are decent, nothing fancy. As we were not looking for luxury, this budget hotel served the purpose . Clean, quite and unimpressive. We had a good night of sleep before our flight next morning. The service was good from time I called asking for directions from the airport until we check out. We did not try the hotel food but I noticed few good Indian restaurants within short drive. read more

We stayed here for two nights, trying to catch our standby flight back to the states. Lovely, affordable hotel with a very attentive staff. When we asked for a taxi back to the airport, they were able to arrange that for us. Rooms were clean, spacious and comfortable. Wifi was a little dodgy. Sometimes it worked and sometimes it didn't. The hot breakfast costs extra, but is worth it. The restaurant food is mediocre, but decent. Overall, a very nice experience. Would recommend to those looking for a cheaper rate near the airport. read more

The room is bigger than normal from my experience in London. There is a bit of rust in the tiles of the tub and no plug at the bedside table. There room was clean and comfortable. The entire staff was amazing. From the reception desk to the waiter to the bartenders they were all very friendly and accommodating. I agree with other reviews that the lobby is a great space. I sat there for a significant time eating, enjoying a pint and reading about Winston Churchill. Overall this was a good experience when I was forced to stay an additional night in London. read more

From the start at check in we were pleasantly greeted by our host Hassan. My mother and I had been on a long trek to get back to London from Europe and we were anxiously waiting to get some rest. He was friendly and able to accommodate us in every way possible. I had a couple questions regarding our room and he was so pleasant- even came up to the room to help. If you need a hotel close to the airport with amazing hospitality- look no further! We will definitely be back again! Thanks Hassan! read more

This hotel has met and exceeded all expectations and needs. We were unexpectedly detained in London due to a medical emergency. They allowed us to make a day by day reservation, were attentive to our needs, were very gracious in helping us find accommodations when we needed to leave and move closer to our grandson. A special shout out to Eddie the manager. The restaurant staff was also very helpful and went out of their way to get us whatever we needed and the food selection at the restaurant was wonderful. A special appreciation to Aaga in the restaurant who was so thoughtful and kind. If you ever need to stay at a hotel near Heathrow airport, Leonardo hotel is the place to be. read more

As with most hotels on Bath Rd (and in the area) I would assume you'd only stay here the night before a flight or if you arrive to LHR late. For that purpose, it will suffice but not much more. As noted in other reviews, the lobby and check in are nice and the staff is friendly. I stayed with my 15yo daughter prior to a flight back to the States. My main problem is that there are no outlets near the beds and only one or two in the room. In these days of needing to charge portables and be on laptops for travel planning and communication, this is kind of an issue. The Wifi was a bit spotty as well. Anyways... The free bus to and from the terminals was great and easy so don't pay the Hoppa bus fee of 5GBP per person. read more

I will start by saying that the hotel was OK! It definitely is not a 4 or 5 star, but it meets the standards of being a 3-star. The room was spacious and clean. I had a refrigerator in my room. The Wifi is only free if you sign-up to be a part of the Leonardo Rewards club. It is FREE to sign-up, but just be prepared for the emails. If you are traveling from abroad, be sure to bring the plugs that are compatible with your electronics and the UK. The hotel does NOT offer any adaptors. I ended up having to spend $22 (£8 each) to purchase adaptors from the vending machine. How can you not offer adaptors when there are so many people traveling abroad? Also, there are no plugs near the bed, so if you use your cell phone as an alarm clock, be prepared to have to get up and walk to the TV. The only clock in the room is embedded in the TV, so if you turn off the TV, you turn off the clock. The hotel is directly across from the airport. I can see the planes from my window. However, it is sound proof! The double windows definitely helped. The food is comparable to what I ate on deployment in the middle of nowhere in the middle east. So, if you can avoid eating here, do. The food is also very expensive. Why pay a lot for poor quality food? Don't. There is a bus stop right outside of the hotel (to the left) that you can take the U3 bus to the Heathrow Central Bus Station. Do not just jump on any bus from there (made that mistake). Only the U3 will take you right back to the Central Bus Station from this stop. If you are returning from the Central Station, you can take the Bus (140, 111, 285, 81) right back to the hotel (second stop). The hotel is located pretty far out from the city centre. If you are ok with commuting at least 2 hours (round trip) each day, then stay here. Otherwise, bite the bullet and stay near the city centre for an additional cost. If I had to just be here for a short layover, I would stay in the airport at the Yotel. At least you will have better pickings for food. Overall, not a bad place. I just won't come back. read more

BA put us up at the Leonardo for a night after we missed our connection at Heathrow. I had pretty low expectations, and they were met exactly. First up, the staff at the Leonardo is great. Two very friendly ladies were checking people in as quickly as they could. They made the whole process painless, thank you. Beyond that, the hotel sucks. Room smelled of smoke and mildew, furnishings were falling apart, there's no fridge in the room, the food was mediocre at best. Fine for an emergency stay, but why else would you stay here? read more

The hotel was nice and all, but told us that if we wanted a taxi to the airport the next morning we'd have to book it when we checked in. Instead of a taxi, they put us in some random, sketchy unmetered van. The driver was on speakerphone and was getting chewed out by his boss for not being where he was supposed to be. Was he using company assets for a side job? Was he going to steal one of my kidneys? Worst of all, he charged me eighteen pounds. The night before, we took a legit, metered taxi to the hotel from the airport for eight pounds. Quite a difference. Customer service was absolutely unhelpful after the fact. They eventually told us to call the taxi people ourselves. If you stay here, save money and keep all your internal organs by walking out to the street and hailing your own cab. read more

Really close to airport and bus stops. Pleasing style and friendly staff. Wifi is not included with your stay. When I tried to hang my clothes the bar came down in the closet and I had to spend some time trying to fix it. Expensive looking furniture but it is a cheap quality. Bed is somewhat on the hard side. Would not stay here or recommend to friends. read more

Leonardo Hotel - The room on the second floor facing the airport - Hotels Near Me - Gt Lon, XGL

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They need to advertise where to catch the shuttle at the airport (taxi cost me £9!). Here for just a quick sleep before a flight, conveniently close. No fridge in room and everything is an additional cost. Does have restaurant but items are overpriced (room menu £4 for a diet coke!). It feels like a budget hotel once you leave the lobby. Overall musty/damp feeling in the ground level room with a slight smokey stench. Windows are double paned so I can't hear all the backed up planes flying over. read more

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When researching hotels near Heathrow, I was meticulous, calling from the States to ascertain if there was a free shuttle service to the terminals. I realized that the hotel may not have a van dedicated to picking us up at Enterprise Rent-a-Car, so I emailed management and received an email assurance that they would send someone to pick us up at no charge. I am careful that way. When we returned our car to the rental agency, I phoned the hotel to find that they would not honor their word--even though I had an email assuring me of a free courtesy pick-up. When we arrived, wet and bedraggled as the Enterprise van left us the equivalent of two blocks away, I found that the next-day airport shuttle would cost £6 each for a three minute ride to our terminal--or £12 by taxi. So that wasn't free, either. We took the double-decker free red bus from a block away at 6 a.m. instead, determined not to put a pence in this hotel's pocket. The room was down on its heel, with only two rough bath towels and an anemic tepid shower. It also smelled sickly sweet, a sign of volatile organic compounds sprayed to mask filth. I would never stay here again. read more

As far as hotels go, this one is alright. The executive rooms as a decent size, with beds that are comfortable enough. The bathrooms are a good size, larger than some. They gave us the wrong room number, and so we got disturbed at one in the morning, by a customer and then by staff. We got compensated with two free drink coupons. It's a good place to stay, as it is close to the airport, and there is a free bus that runs from the airport to near the hotel. read more

Leonardo Hotel is a good budget stay right next to Heathrow airport. The large rooms are uncommon for London but offered ample space with a Queen sized bed and even a couch next to it. Keep in mind this is a dated hotel. While the lobby and front eating area have been renovated, the rooms have not and it is very evident in the old mattresses and bathroom. All basic amenities are provided, along with a tea kettle. It is a great value and budget hotel and if you book online (great rate through Expedia) I would recommend you get the option with breakfast provided. It is a hearty breakfast with great options. The entrance is a little hard to find from the street as it is in the BACK of the building and confused our Uber drivers quite a few times. It is about an hour's journey to the London city center and you will have to take a bus and a train but there are several bus stops right in front of the hotel that are constantly running. The staff are kind and helpful, and overrall this is a clean and tidy budget hotel with several amenities. read more

This hotel was surprisingly quiet for being across the street from busy Heathrow airport. The restaurant was not the greatest though. The room was comfortable and had all the bells and whistles a business traveler needs. Internet was working well and the shuttles to the airport (for 5 pounds one way) every 20 minutes punctual. read more

Changing my review after we arranged for my mother in law to stay here. They charged her credit card for the stay that we had already paid for in advance and then tried to blame the credit card company for the charge (why would they randomly charge for a hotel stay?). Despite acknowledging the error of the charge the money has not been refunded and my mother in law has given up on getting the money back as she has already wasted multiple hours trying to do so. I no longer trust this place. Very dodgy. read more

Had a nice stay here last night. Needed a room near the airport and wanted a place near the free bus shuttles. Room was spacious. No fridge or microwave but we did have tea and coffee in the room. Bed was hard but since we were so tired it didn't really matter. Thankfully our room did not smell like smoke or mildew (I have a very sensitive nose and these two smells are the worst!) We had the breakfast and it was decent. The fresh pancake maker was cool. This place gets four stars for being clean, quiet, and good service. It didn't make five stars because the bed wasn't the best, the food could have been better, and the free bus shuttle is not made known to the guests when I think they should include that in their info. It doesn't pick up right in front of the doorway to the hotel - you have to walk up the sidewalk and cross the little side street, but it was nice and took us straight to the airport! read more

When we had to extend our stay unexpectedly due to a medical emergency, we came to this hotel on a moment's notice. They staff was so accommodating, giving us a ground floor room near the entry so my mom did not have to walk far as she has a walker. They continually allowed us to use the hotel phone to keep in contact with the hospital and even gave us a generous discount because of our situation. Everyone here has been so kind and helpful. Rooms are very clean and good location to walk to restaurants and pubs outside the hotel. Definitely a good place to stay near the airport. read more

Staying in central London is pricey. An airport hotel by LHR is a good alternative, especially at the beginning or end of your trip and this a decent one. Clean, comfortable room. Full English breakfast. We had drinks and chips at the bar before turning in after our late flight. Got a good rate on hotels.com. Free wifi is slow, but works. Hotel is on airport Hoppa shuttle route. read more

Have had a terrible start at the hotel couldn't check in because are provider didn't book an extra room and parking was a nightmare. Terrible for me read more

It's good for a bed when you need a place to stay during a long layover at Heathrow airport, and it's conveniently located. Beyond that, I don't see any other value in staying here. The building is so confusing I wandered around for about 10 minutes before going back to reception to get directions again to my room. It has the most basic amenities, nothing more. read more

This was a really nice hotel for a very affordable price very close to the airport. My husband and I stayed there with our two small children before catching a flight. Amenities are basic but by UK standards the rooms are spacious as is the lobby area. One block behind the hotel is a children's playground and a few cafes (though we didn't try these). Otherwise, there are very few services in the vicinity. A shuttle to the hotel comes right to the main entrance for about 5 quid per adult (Kids free) though if you walk across the street there is a free municipal bus to the airport as well. We watched planes on the runway all evening.... it was better than television. read more