I eneded up in the Novotel after my flight got cancelled and airline arranged for me to stay here overnight. The hotel is located about 10 minutes from the airport which makes it an ideal location to use if your in a similar situation. The hotel is clean and the staff were very helpful and friendly I found. The room was good size with seperate toilet and bathroom, coffee available and comfortable bed. The shower was large and powerful and just what you need to wake you up before a flight. I opted to have dinner here as well and the food was quite good. I had fish and chips, sweet potato soup and ice cream to finish. The soup came out after the main which was a bit weird but oh well right. The soup was average while the fish and chips were very good. Representing the way the british serve them. The ice cream for dessert was so basic anyone could have served it. Was straight from the packet without much effort. The breakfast buffet was large and offered a grest array of hot foods, pastries, fruits, cereals among other things. Plenty of selection and you definitely wouldn't leave asking for more food. Overall good hotel. read more

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The building used to be an office that was converted to a hotel. A reasonable choice for one night if catching a flight from Heathrow the next day. I was pleasantly surprised at the spaciousness of the rooms but the corridors are narrow making it difficult to porter more than one suitcase at a time. Prices are ok but the Ibis is cheaper. read more

I was pleasantly surprised. We had an executive room. Nice details, a Nepresso coffee maker, plenty of milk. A little tight for a family of four. Our WIFI was better than any we had had in a public place in our 2 week vacation in England and Wales. The staff was accommodating and friendly. Parking is £10 a day, via a card just like the room key. We got them mixed up. Quick fix though. They provided two bottles of still and two bottles of fizzy mineral water, refrigerated in the Executive suite as well as a bath fizzy, a sugary body scrub, a body wash and a shampoo. Note though, they do not provide conditioner. Whatever we needed was only a phone call away. It was prompt service. They had a film and free popcorn for the kids as well as an Xbox in the lobby. The room also had a nice Bose Bluetooth speaker to play our own tunes! Great stay before the long journey back to the U.S. One thing I appreciated as well was the door that closed the toilet and door area from the sleeping area. It cut the noise. read more

Novotel - A little iPad action at the dinner table. - Hotels Near Me - West Drayton, XGL

OH MY.... where do I start??? THIS is the reason YELP! should let you give ZERO stars... I was sentenced to one night's lodging here, by Aer Lingus, after missing a connecting flight. Bonus... I was given a voucher for supper and breakfast. Arrived at the "hotel" about 5:00. During the check in process, I was informed that the "Dinner Voucher" was not good until 8:30pm. I asked for clarification, as 8:30 seemed late to START dinner. I was traveling with a diabetic, who had not eaten since 8:30am. They confirmed that, "No food will be ready until 8:30." I asked for them to call me a taxi, so I could get some food for the diabetic. They replied, "We have a bar that has a full menu, if you want to purchase food, outside the voucher provided by Aer Lingus." As we finished eating at the bar (who charges a "discretionary fee" of 12.5% to the total of your bill of over-priced food), they begin seating people for dinner before 6:30pm. I went and asked why I was told 8:30, if food would be ready by 6:30. The manager replied, "Your voucher is only good for the buffet, which opens at 8:30." I wanted to make sure he realized what that sounded like, so I asked, "So, my family is being treated differently because Aer Lingus is paying for my voucher?" He replied, "The voucher doesn't entitle you to real food, only the buffet." He said this while holding his hands in the shape of a rectangle, when he said "buffet". I argued and told him that we shouldn't be treated like second class people, because someone else was paying the bill. I told him he had an opportunity to make it right by picking up the $60 tab at the bar, but he failed once again. I told him it was not my choice to be here, but it would be my choice of wording in my YELP! review. He didn't care what was written in a review, I paid the tab... and will NEVER allow anyone I care about (fellow YELPERS!), to spend a single dollar of their money at this property. To top it all off, breakfast, for the second class citizens didn't start until after we had to be back at the airport! Another voucher worthless. Please VOTE WITH YOUR MONEY, by staying elsewhere else. If you get sentenced to a "one night stay" here by Aer Lingus, just say NO... as you remember this review. read more

This hotel is very convenient. Close to airport there is a shuttle that you can take for 5euro from the airport to hotel. We got greeted buy the front desk agents. They were very nice and helpful. Rooms were clean and comfortable. Shower very strong. The toilet paper need to be upgraded. I almost gave myself a colonoscopy. Free wifi was great!!! They have a great heated POOL !!! The food at restaurant was great. This Magarita Pizza will change your life. read more

First impressions are lasting impressions: THERE IS NO RECEPTION DESK!! THERE IS NO RECEPTION DESK! First impressions are lasting impressions. On entering the Novotel London Heathrow Airport, we could NOT locate the reception desk. We paused, just inside the front door, looked all around the lobby, saw the lounge, the restaurant, the lifts, and a few groups of guests. We walked to and fro across the lobby in search of the reception desk. Thinking that perhaps we had entered at the back door we walked to the opposite side of the lobby, but found only the health club. We wandered back to the area just inside the doors through which we entered when another guest approached us and pointed out that reception was occurring where she and her party were standing. I WISH I'd taken a photo, but let me paint you a picture... In the cavernous lobby, right beside a largish column, there is a small, round table, bar height and about 60cm (25") across - the type of tall, small table you might see at a conference reception, where people can set their drinks and hors d'oeuvres while standing. The helpful guest who advised us this was where to check in, and her party of 4 completely obscured any view of the table or the clerk. Immediately on the other side of the large column from this small table is a sign of about the height and width of an average adult, with the restaurant menu and photos of food. There are no signs of any sort readily visible that indicate "Reception". For all intents, this appears to be where one might check in to get a table at the restaurant, which was visible, just to the right of this small table. Eventually a second clerk came to help us check in at a second, identically small and unmarked table nearby. But in the meantime, we were made to wander round and round the lobby, looking idiotic and feeling confused and frustrated. WHO in their right mind, thought that this was a good idea??? What a dreadful first impression we had of this hotel. Never mind that the hotel was easy to find, the parking area easy to access, the room quite satisfactory, and the breakfast buffet absolutely unsurpassed! At departure, there was no one attending the "Reception Cocktail Table" and I was made to get someone from the restaurant to go and fetch the clerk so that we could pay for parking and depart. The lasting impression we took away was - NO RECEPTION DESK, and how ridiculous we were made to feel on entering. read more

I never have high expectations of airport hotels. And the trip here on the Heathrow Hoppa wasn't great. But - this place is good. Got it for a bargain basement price. However, I would have been impressed even if I had paid rather more. Courteous and efficient check-in. Room fine. Basic but fairly good gym by UK / European standards. Limited and not very imaginative menu at the bar and moderately noisy teenagers .. but those are fairly minor concerns. PS High-speed free WiFi. read more

Don't bother with this below average facility. The grounds and entrance were littered with the same trash for twi days. Housekeeping did not clean our room until two trips to the staff and manager (at 8:30 pm) and then they reluctantly offered two clean towels. The espresso machine in the room did not work and no one attempted to fix or replace despite being reported 3 times. Not big issues but it definitely showed their lack of commitment to customer service. There are many better places to stay. read more

I don't expect superior services at any airport hotel; however, I hope they learn how to do minimum services and give right information to smooth out transit if it is not difficult for them. read more

Ran into a problem with the airline and they put my family up here overnight. Not really near enough to anything to walk to, but was very clean and pleasant. There is a restaurant on site, also. Would recommend for an overnight stay if you are in the area. read more

Staff is rude and not helpful. Room was fine. The hallways were painted the morning I got there and my room smelled like paint. I paid cash for a few things and they never had change. They have me over 5 pounds in coins! read more

Room: basic, clean, comfortable, good pillows. Bar: cool Staff: friendly, attentive. Would stay again. (Cons: the bus takes a little long to get to/from there) read more

The Novotel is clean and the rooms adequate. I stayed in a Executive room which offers free Internet if you can get it to work. I had to have techs come in run a line directly from the TV draped across the desk to my laptop. Slow but usable. The odd Euro showers leave water all over the floor if you prefer showers over baths. Location is isolated so you are stuck with the hotel restaurant if you don't want to hire a cab or pay to take the bus back to Heathrow to venture elsewhere. The restaurant was fine for breakfast as it was included in my room rate. Did have to wait a bit for any fried eggs to appear but the breakfast buffet is hot and offered enough to make most happy. Dinner here was not a pleasant experience for me to start off. I stood at their podium to be seated. Several wait staff passed by with no acknowledgment. I stood waiting patiently even with one staff member keying in an order in the nearby POS. He as well gave no nod. A rude gentlemen walked past me stepping into the restaurant and started looking for his own seat. A waiter added him to the list ignoring me and took him to a seat. I'll trained and not very professional. My reward was a seat. In the middle of the restaurant. The other gentleman received a quiet seat off to the side. Rudeness pays off here. Day trips to London do require a bus fair back to Heathrow and either the tube Picadilly Line or the Express. I was ok with the tube and recommend the Oyster card for easy in and out of the toll gates. 5£ deposit is refundable upon retune of card. 17£ total allowed my 2 roundtrips with some left over. The bus cost 8£ roundtrips and I had to buy this three times. Be prepared for waits at Heathrow to catch this bus H1 especially after 3 pm. Try to get ahead of the older folks with more luggage than they can handle. This drives me crazy. Overall, this is a good option if you want to stay near Heathrow. Lost of Japanese here so it must be Ok. Pool, bar area, kids play zone, quite and the check in staff we pleasant. read more

Stayed in an executive room - Internet worked and then stopped after about ten minutes and never ran again! Sink was almost blocked; fan in bathroom didn't work; one dressing gown and shoes for two of us! Gym is poorly conceived and small Won't bother again read more

Convenient for sure, but I terribly miss friendly or helpful staff. We had called in advance to inquire about possibly checking in early (we are also checking out very early) and was told this was a possibility. When we arrived, the staff acted like we were trying the steal from the hotel by checking in early. So we waited! Overall, I think you can do better - save yourself the accusatory quips and book somewhere else. read more

I loved this place. After staying in the cheapest hotels I could find on previous visits, most of which seemed to be adapted old houses lacking in amenities like a fridge or any kind of AC, leaving me sweltering and pouring water over myself during the night (since I apparently have a knack for landing during freak UK heatwaves, I found the fresh, sleek, modernism of the Novotel delightfully refreshing. My room - (for which I paid only marginally more than I had for my previous bargain options) - was super spacious, seemed to have a thermostat controlled central heat and air system that made the temperature feel perfect - (an indescribable relief) - , the bathroom felt luxurious (with a super deep bathtub which I discovered through trial and error even heated up under my feet when I pressed a certain button!) and, aside from having tons of closet space and a mini-fridge, there was recessed lighting just behind my pillow so I could turn the light on and off effortlessly and even a convenient little mini shelf kind of built into the side of the bed where I could set things (like my alarm clock, water, and portable white noise machine); basically just everything for comfort that I needed, plus things I would never even have thought of. Everything was clean and new, the hair dryer was easily locatable - (in previous places I had had to find a member of staff to ask for one and wait for ages while they hunted high and low before finally producing one!) - , there was free wifi that was easy to connect to and free breakfast in the morning and I just really liked modern layout of the whole place. This will be my new go-to hotel, now, for every time I land in Heathrow. read more

This is not an airport hotel. You have to wait 1/2 hour for the bus from 0 Level at bus terminal 22. Then it is a 25 minute bus ride. Seems like all the "airport hotels" are like this. Don't stay here - stay in London. I thought this would be convenient to stay to catch a flight out tomorrow. The train from Paddington took 15 minutes to Heathrow then and hour to the hotel. I should have stayed in London and then took the tube out of London to the airport tomorrow. The bus ride to the hotel also cost 9pounds round trip per person. So if there are two of you add that x2 to the price of the hotel. My friend took a cab from Terminal 1 to the hotel it was 8 pounds one way. We then wanted to go out for our last night but by the time we now get back into town and make sure we catch the last train out we will have no time. Heading to the hotel restaurant instead of our last chance at delicious London restaurants. Advice - stay in London - catch the train out when you're ready direct to the airport. Underground is quick and convenient and the express is 15 minutes from Padington - albeit quite expensive. Use the underground Picadilly line and get a day pass for 9 pounds. Much better. Can't believe this place is so out of the way and not advertised as such. Airport Hotel - NOT. Room is fine. read more

I only gave this place one star because I couldn't pick zero. Tried to check in after a long day of travel, and I was told that Expedia lost our reservation even though I had all of the paperwork. They had no,rooms available. So, they made us sleep in the conference room on a make shift bed. This was only after I put up a big stink about their not having our reservation that I had made 8 months prior to traveling there. Until I started to make a scene, they really didn't care about their mess up. I would not recommend this hotel to my worst enemy. Absolutely terrible service. read more

Shower did not function properly as I was getting ready for an early flight so I could not shower. Front desk staff argued with me when I asked for a refund suggesting somehow that it was my fault and came out to the curb while I was waiting for the shuttle to argue some more. Very stressful. Ruined my stay and actually made a bad situation much much worse. Would not recommend novhotel read more