I eneded up in the Novotel after my flight got cancelled and airline arranged for me to stay here…read moreovernight. The hotel is located about 10 minutes from the airport which makes it an ideal location to use if your in a similar situation. The hotel is clean and the staff were very helpful and friendly I found. The room was good size with seperate toilet and bathroom, coffee available and comfortable bed. The shower was large and powerful and just what you need to wake you up before a flight. I opted to have dinner here as well and the food was quite good. I had fish and chips, sweet potato soup and ice cream to finish. The soup came out after the main which was a bit weird but oh well right. The soup was average while the fish and chips were very good. Representing the way the british serve them. The ice cream for dessert was so basic anyone could have served it. Was straight from the packet without much effort. The breakfast buffet was large and offered a grest array of hot foods, pastries, fruits, cereals among other things. Plenty of selection and you definitely wouldn't leave asking for more food. Overall good hotel.

The building used to be an office that was converted to a hotel. A reasonable choice for one night…read moreif catching a flight from Heathrow the next day. I was pleasantly surprised at the spaciousness of the rooms but the corridors are narrow making it difficult to porter more than one suitcase at a time. Prices are ok but the Ibis is cheaper.

Been coming to this hotel for 15 years. Haven't been since before Covid. They've remodeled the…read morerooms and bathrooms. The a/c is nice and cold. Nice soft king sized bed and lounge access. I skipped breakfast but will check it out tomorrow. I am still a fan of Marriott products overseas.

I am incredulous that a 400 room Sheraton Hotel has no mail slot, or offer to help with sending…read moremail. I am an elderly man who walks with a cane, yet the hotel staff directed me to mail box over a half mile walk away in the dark. This is not the experience I would ever expect from a large chain, or a large respectable hotel. We have traveled to Bonvoy hotels this year to Amsterdam, Rome ,Porto, and Paris, and all of those hotels had mail slots for their mail. This might sound petty, but for someone who loves to write letters when I travel , this is completely inexcusable . How hard would it be????? I had to take a scary half mile walk in the dark to mail my letters, this is not acceptable from a large Sheraton Hotel !!! Shame on this hotel , get with the program and eight a mail slot!!!!!!!!!!!!

Excellent care taken by all the staff, especially Pritam, in these uncertain times, top notch…read morecleanliness and superb service. Went for a 'simple' burger but was presented with a much superior burger than I anticipated at a reasonable price. I usually go for for a drop off at Heathrow but with service like this well worth a relaxing stopover! Decent Guinness too!

Located almost 2 miles away from Heathrow Airport, this hotel really seems like a great place to…read morestay on paper. While I certainly thought it was an OK hotel, I have to admit I wasn't particularly impressed with it. Nothing was exactly wrong with the hotel - it was clean, well maintained. The rooms and beds were as comfortable as they usually are to me (hotel beds tend to be a bit firmer than what I like). They have a business center, wi-fi, a gym, the usual amenities. Truthfully, I can't comment on them that much since my mother and I were really only here long enough to drop off stuff initially - and after that we went right to bed so that we could get to the airport early the next morning. My biggest problem with the hotel is ultimately their lack of information about some of the amenities they offer - particularly related to the shuttle service. When I stayed here, it was for one night prior to my flying back home to the US. Since we had stayed in the middle of London for the past week, and we didn't want to walk around the city with our suitcases all day, my mother and I brought our stuff here during the afternoon. We planned to use the shuttle buses to get to the hotel, and then to head back to the Tube via the bus so we could enjoy one last evening in London. And this is a hotel that boasts on its website, "The hotel is perfectly placed for day trips to London's museums, shops and galleries." So we figured our plan was solid. Little did we realize that the shuttle buses cost something like 5 pounds per person, and I believe per trip (though I think there was a slight discount for buying a round trip ticket). As far as I can remember there was absolutely no warning about this cost in advance when our hotel was booked via a travel agency. As of my writing this review I don't see any notice about this on their website, either. Another thing to keep in mind is that the shuttle isn't a shuttle associated with this specific hotel - it's a service that works with multiple hotels. The result is that any commute you're planning on making won't be a speedy one. You'll need to plan on riding in a loop between multiple hotels and the airport. And you'll want to give yourself plenty of time to ride in to the airport - last thing you want is to have to rush to your flight after a long shuttle ride and a slow day at security. Again, as a hotel, this place is just fine. The hotel itself did its job and gave me a decent place to sleep for a night. But they definitely need to look into offering more information in advance to guests who plan on using their shuttle service. Normally I wouldn't focus on the shuttle so much, especially since it's not operated by the hotel itself. But as a hotel that's offering itself as a convenient place to stay for tourists and travelers (in an area where said tourists and travelers are dependent on shuttles and public transit) any and all information related to the shuttle is an extremely important part of anyone's experience here. And guests deserve to know in advance what they're getting into - and, more importantly, NEED to know to ensure they have enough cash on hand for their commutes.

As far as airport hotels, crowne plaza is a good choice. Connected to terminal 4. Clean. Standard…read morerooms. More spacious than something you'd get in central London. The carpet and some furnishings can be dated, but the bathrooms are updated and everything looks clean. Bathrooms look updated, very meticulously clean. The food: the good news: we got in late, but luckily, they have a handful of dishes served 24/7. The food was decent, nothing special but nice. They deliver it to the room. Chicken club was good, and the chips were nice, though not super crispy. The bad news: I think the chicken wing portion was a bit small for $15. The bleu cheese wasn't great. I was charged 5 pounds for a "tray charge," which was confusing, because it's not listed on the menu and I certainly didn't need the tray. The spring rolls definitely have the frozen taste and just too sweet for me. They delivered two bottles of coke, but no bottle opener. We tried to open it ourselves on the side of the counter, and the glass broke, so just a bit frustrating. I called and they brought one right up, though, so lesson learned. (I just wish they'd been a bit kinder or even given an apology for the oversight as opposed to acting like we're asking for something extreme.) Overall, I'd recommend staying for sure.

Very easy to get to this hotel in Terminal 4. Check in was easy- they even upgraded my room to 2…read moretwin beds since I was traveling with a friend. The room was small, but clean. The bedding was a duvet cover that I hope is laundered after each visit! The bathroom was very clean and I liked the walk in shower. The hotel provided complimentary bottle water. I arrived very late so I wasn't able to go to the main dining room which closes at 9:30 pm. The bar was pleasant, but I wouldn't recommend ordering the cheese platter since the cheeses IMO were not very tasty. I had to go to Terminal 2 for my flight to LAX, and the quickest way is the Tube. Just follow the signs to the train, and don't forget to tap your card when entering the tube or you will get charged about for the ride.

Positives: *…read moreExcellent location less than 10 minutes drive to Heathrow Airport * Large rooms * Big comfortable beds * Nice amenities including complimentary Tea & Coffee, Hairdryer & TV * 30 minutes free WiFi. Additional at £3 charge per day. Negative: * $7 charge for parking. If they feel the need to charge for the privilege of parking in their car park (there is nowhere else locally) then including it in the nightly charge would be preferred rather than a not so nice surprise when you arrive. Additional information: * Meal deal offered at £22 per person which includes a three course dinner with drink and an all you can eat breakfast. * Shuttle to the Airport available. We booked this hotel at short notice and were surprised at the size of the rooms here - they are a very decent size which being so close to the airport is usually quite hard to find. The rooms are also very clean and nicely laid out with a large computer desk and armchair. Bathroom is a little small but had a bath as well as a shower and a dispenser containing Imperial leather Shower Gel (no Shampoo & Conditioner though). Staff are friendly and it's reasonably priced, especially taking into consideration the location.

I loved my stay in this hotel. Everything was lovely and clean, the staff were helpfull and really…read morefriendly, the room was massive, the bed was HUGE and I had one of the bed nights sleep ever. If I could, I would like to live here. The breakfast the next more was all perfect, none of the food was going funny from being out for a long time as the staff kept an eye on it. There was a huge variety that you could pick from so there was something for everyone.

Infuriating. My…read moreplane landed a little before 11 pm London time. I got on the bus to go over to the hotel just fine. When I got to the hotel, the front door was locked. There was a bell so I pushed it but nobody came. I waited and waited and waited and pushed the button more and more and more. Finally I saw another guest through the window (who was looking for batteries for his remote control) who let me in. There was no one at the front desk to check me in. All there was was a little note that said call number XXX. I didn't have a cell phone with me and there was no phone there. Fortunately the guy that let me in let me use his. One of the hotel employees had to come back to work to check me in. The room was clean and I slept well.