With this hotel, in my case you get what you pay for. On the plus side, the staff are very…read moreprofessional and polite, the room is spotlessly clean and it has the typically lovely Hilton bedding and decent quality toiletries. The buffet breakfast is okay to good, not the best I've seen in London but better than you would get at a typical US Doubletree. And the restaurant was clean, the tables being cleared frequently. On the downside, the air-conditioning in my room had little effect and since it was south facing, the room was uncomfortably warm. The toilet struggled to flush and the shower pressure is definitely low by American standards, and frankly low by modern UK hotel standards, but just about adequate. Convenient to the hotel is a Tesco express supermarket located just across the street. Unfortunately, the rooms do not have fridges, which would've been very useful as I really needed a cold drink to compensate for the lack of air-conditioning! That said, I was able to stay for £91 including breakfast, which is definitely fair value for what I received. But if they are asking more premium rates, I would suggest looking at the more modern Hilton properties nearby.

Not as nice as other Doubletrees we stayed at. Not sure if it's a London thing or just this…read morelocation. In the US, Doubletrees are known to be very upscale and employees are very polished and bend over backwards to make you feel at home. Here, it felt like management is extremely stingy and frugal. Towels are reluctantly. Can we please have more than two? Amenities like shampoo and conditioner are not replaced. But they'll give me two body washes though! During our stay, they didn't stock bar soap for the body, only facial soap. I took it as the owners being cheap and just ordering one kind of soap for their guests. They'll give you ONE cookie upon check in. (Hello, there are two of us?) I guess I'm just used to Doubletrees in California where they'll give you two every time you ask! Okay, that's fine. We don't need to eat too many cookies anyways. :P Rooms are small but that's probably a European thing. Us Americans can be spoiled with big rooms in the US. My husband's Hilton Honors status got us free breakfast in the mornings. Breakfast was good but the dining area and the lack of bussing tables was appalling. Of the 2-3 days we had breakfast, there was always about 10 tables filled with dirty dishes. The three employees we saw working just didn't seem to care. I think part of the problem is they try to clear a table and carry as many dishes as they can with their two hands. Don't they have some kind of plastic container or cart to help them clear tables like we see in other establishments? The lack of bussing tables in this dining room was totally unprofessional. The location of the hotel is pretty good. Close to the Heathrow Airport. There's a bus stop a few steps outside that will take you to the Underground (subway) system to get on the Picadilly line. There's a Domino's and a Kebab restaurant nearby. Our favorite was the Tesco Express supermarket across the street. Such a cute grocery store to stock up. Great prices too. Meh. Maybe under different management this place would be better.

Afternoon Tea at Amba Hotel in The Terrace. Lovely…read more Very pretty hotel. Welcoming reception staff as well as those in The Terrace restaurant. Well spaced tables mean you don't have to yell to be heard & it's still cosy. Nice view too. Our food selection was well catered because I had 3 vegetarians in the group as well as 1 who doesn't eat cucumbers. Seamless service & we didn't get rushed out either. We'll defo come back! Thanks to the entire staff at The Terrace for making us feel so welcome.

I stopped at this hotel to see if they served afternoon tea and scones. I didn't want the full…read moreservice, just hot tea and and a scone on a rainy day. The hostess greeted me so warmly and said I can do the modified version and it would just be about 6 British Pounds. A whole tea service usually costs at least 30 pounds in most places. The waitress, Martinou, delivered me excellent service. I only wanted one scone but she gave me 4, plus the clotted cream and jam and a little cake. I was literally treated like a queen there. She boxed up the remaining scones and threw in some extra tea bags to take home. She gave a coupon to come back, but unfortunately it was my last day in London. I would love to go there again.

Stayed here for 3 nights last week. Great location. Room was small but clean and suited us as only…read moretwo travelers. Everyone at reception was friendly and very helpful. For the price, in central London, I think this is a great deal.

I am often disappointed with London hotels but this Holiday Inn offered a solid value. The rooms…read morewere relatively spacious (by London standards) and clean. The hotel also cleaned the room without asking. There was also a breakfast area but my room rate did not include this option. Staff were friendly. While relatively no frills, it did a good job with the basics. The location was excellent to go just about anywhere.

I loved our stay at Bailey's Hotel! We stayed for 5 nights while vacationing in London from the…read moreUSA. We booked the Double Deluxe room, which came with a bathtub as I requested. The room was a good size, clean, and had a king bed -- a nice touch since that's what we're used to in the US. I will say the pillows were a bit flat and the beds weren't super soft or plush, but overall it was cozy and comfortable. The hotel itself is beautiful and literally steps from the Underground, making it very easy to get around the city. Overall, I would definitely stay here again -- a great mix of comfort, convenience, and charm!

I enjoyed a 2-night stay here as a solo traveller in September 2023. A big plus is the location in…read moreSouth Kensington (across from the Gloucester Road tube stop) with nearby stores, restaurants, coffee shops, and supermarkets (Waitrose market is just inside the Gloucester Arcade next to the tube stop). It's also a 10-minute walk to the Victoria & Albert Museum and about a 15 minute walk to Kensington Gardens (a lovely public park). Lots of pluses. 1. First, it's a historic, elegant Victorian hotel built in the 1870s and restored in the 1990s. The nicest part of the hotel is the grand interior staircase. One plus is that an elevator (lift) is available if you're staying on the upper floors. 2. The rooms are clean and tastefully decorated with a small desk. However, the classic double room is quite small. I stayed in Room 137 (overlooking the tube station) and it felt like a studio apartment in New York City). If you don't mind cozy spaces, this is a good option for a short stay. 3. You have a simple temperature control gauge in your room next to the front door. If it's a hot summer day, be sure to turn up the A/C. In London, I noticed folks tend not to use A/C as much as in the United States. There were a few minuses as well. Given the small-sized interior rooms and bathroom (well-designed but tiny), I don't think it's great for families (with kids) or large groups. Also, at check-in, the hotel staff could be clear about the 50 pound deposit for incidentals, and explain that you need to put your key in the slot near your hotel room door to activate all the lights.

I rather enjoyed my stay here as I had an overnight layover at Heathrow! My room for one person…read morewas perfect and it literally had everything I needed in a space that only had room for me to literally twirl around as everything was one step away! It had a TV, a bed perched up like an upper bunk bed, a gold-out step to get up into the bed, great lighting, fold-out table, luggage nook, plenty of plugs, shower, shower products, sink, toilet, towel, towel hook, trash can, fold-up chair. You can have coffee and hot chocolate anytime, and they have food they can warm up for you. I had been in Spain for 5 days eating yummy tapas but having Hong-style noodles was what I wanted - perfect! I borrowed a hair dryer too. Everything was so well thought out for your comfort, and it sure beats sleeping on an uncomfortable airport chair or trying to figure out the train into London when you are tired and just want to have somewhere to shower and lay down in comfort for awhile.

Really enjoyed my stay at yotel! I had a 15 hour layover after taking a euro trip with 7 other…read morefriends so this quiet little hotel space was just what I needed. The room was perfectly sized for one, and had all of the essentials you needed for a night. I'll admit it was a little difficult to find since it was tucked away in a different terminal than where I landed but everyone at heathrow was very helpful. The front concierge (Marta) was really helpful and was quick to offer me the free hot chocolate and coffee which was really necessary for me! Although I don't want to have another 15 hour layover, if I were to ever have one again, I would definitely stay at yotel again! It's reasonably priced and sure beats sleeping at the terminal!

My husband and I stayed here for 8 days during our second trip to London, which was also a bit of a…read morebelated honeymoon, and I truly cannot praise this hotel enough. From the staff and location to the atmosphere and overall experience, everything was wonderful. Our room had the most stunning view of St Pancras. It was genuinely magical, especially at night. The room itself was perfectly sized and had such a cool aesthetic--very '60s mod meets the new millennium. The location was also the best we've experienced in London. We stayed at two other hotels during our previous trip, and having St Pancras/King's Cross station literally steps away made getting around the city incredibly easy and manageable. The hotel is slightly removed from the busiest tourist areas, which we loved, but the neighborhood still had plenty of energy and gave us that ideal London atmosphere. And then there is the lovely staff. Not a single day went by when we didn't feel completely welcomed. We were always greeted with genuine smiles, and everyone was incredibly accommodating with any needs or preferences we had. I especially loved getting to know Jack at the front desk. He was absolutely fabulous in every sense of the word--a true treasure and such a memorable part of our stay. He knew the area incredibly well, and when I mentioned that my local friends and I were going to a West End show, he had so much insight to share. Chatting with him was genuinely one of the highlights of our stay This hotel became such a special part of our London trip. We were already talking about returning before we had even left, and I truly hope this was only the first of many stays.

When I booked The Standard, I was not aware that the default appeared to be a "no change, no…read morecancellation" policy. Apparently once they have your money, they aren't giving it up. Anyway, my flight was set to get in one day later than planned, so I approached them to reduce my stay by one day. They were uncooperative to say the least. Didn't answer the phone; when they did, they left me on hold for extended times and generally did everything they could to be uncooperative. When I took my concern to Hotels.com, they got the same treatment, trying several times to get The Standard to engage and end up with a satisfied customer. As I get to the UK once or twice a year, and in fact, I was returning back to London in a few days, they could have doubled their sale on me. Instead, I returned to my longtime favorite, the Crown Plaza, and am making this post to warn other travelers. If you need to communicate with these folks once you have booked, good luck. That's why my next and future trips to London I will be staying elsewhere.

This would be 5 stars if it wasn't for the price. $866 per night not even pounds. It's insane but…read moreyou get the best view from a hotel or even any building in London. The bathroom floor is heated you get a tub and a shower in every room. The toilet has a bidet which is super nice if you've never used one. The window shades are automatic. Unfortunately my side of the bed had some sag but that can always be fixed with a new mattress. There is breakfast every morning you can do a buffet or just order. Again the prices a ridiculous we paid 26 bloody pounds for eggs Benedict. There's a pool on the 52nd floor that you do have to reserve but up there you can get tea, coffee, and fruit for free. There's a sauna up there as well.

If you are willing to splurge, I would highly recommend Shangri la hotel at the shard as your hotel…read moreduring your London stay. The beds are very soft yet firm, one of the best beds I have slept at a hotel and way better than many 5 star hotels in the USA. The underground entrance at London bridge is right downstairs along with a McDonald's. It is also 2 blocks from the famous Borough market. They also have a dry sauna at the top along with a small pool overlooking the London skyline.

Lovely hotel close to Kensington Garden. Upstairs Asian restaurant was very nice. Breakfast…read moreincluded with stay. Pricey but nice

Amazing hotel. The service here was exceptional, the food was amazing, and it's conveniently…read morelocated. Walkable distance to everything! Amazing restaurants surrounding the hotel. Everybody was so friendly here from the valet to the room service . We loved the in room dining as well. So many vegan options. The vegan english breakfast was ordered every day lol. The tea time was amazing. They have a vegan menu as well. We will definitely be back.