With this hotel, in my case you get what you pay for. On the plus side, the staff are very professional and polite, the room is spotlessly clean and it has the typically lovely Hilton bedding and decent quality toiletries. The buffet breakfast is okay to good, not the best I've seen in London but better than you would get at a typical US Doubletree. And the restaurant was clean, the tables being cleared frequently. On the downside, the air-conditioning in my room had little effect and since it was south facing, the room was uncomfortably warm. The toilet struggled to flush and the shower pressure is definitely low by American standards, and frankly low by modern UK hotel standards, but just about adequate. Convenient to the hotel is a Tesco express supermarket located just across the street. Unfortunately, the rooms do not have fridges, which would've been very useful as I really needed a cold drink to compensate for the lack of air-conditioning! That said, I was able to stay for £91 including breakfast, which is definitely fair value for what I received. But if they are asking more premium rates, I would suggest looking at the more modern Hilton properties nearby. read more

Not as nice as other Doubletrees we stayed at. Not sure if it's a London thing or just this location. In the US, Doubletrees are known to be very upscale and employees are very polished and bend over backwards to make you feel at home. Here, it felt like management is extremely stingy and frugal. Towels are reluctantly. Can we please have more than two? Amenities like shampoo and conditioner are not replaced. But they'll give me two body washes though! During our stay, they didn't stock bar soap for the body, only facial soap. I took it as the owners being cheap and just ordering one kind of soap for their guests. They'll give you ONE cookie upon check in. (Hello, there are two of us?) I guess I'm just used to Doubletrees in California where they'll give you two every time you ask! Okay, that's fine. We don't need to eat too many cookies anyways. :P Rooms are small but that's probably a European thing. Us Americans can be spoiled with big rooms in the US. My husband's Hilton Honors status got us free breakfast in the mornings. Breakfast was good but the dining area and the lack of bussing tables was appalling. Of the 2-3 days we had breakfast, there was always about 10 tables filled with dirty dishes. The three employees we saw working just didn't seem to care. I think part of the problem is they try to clear a table and carry as many dishes as they can with their two hands. Don't they have some kind of plastic container or cart to help them clear tables like we see in other establishments? The lack of bussing tables in this dining room was totally unprofessional. The location of the hotel is pretty good. Close to the Heathrow Airport. There's a bus stop a few steps outside that will take you to the Underground (subway) system to get on the Picadilly line. There's a Domino's and a Kebab restaurant nearby. Our favorite was the Tesco Express supermarket across the street. Such a cute grocery store to stock up. Great prices too. Meh. Maybe under different management this place would be better. read more

See all

If you are seeking a hotel near Heathrow, at a reasonable price for comfort and cleanliness in this area... DoubleTree is your place. Plus you get that big delicious cookie! It is a solid 3 stars. Staff was welcoming and friendly both at the front desk and in the restaurant. We found our room to be comfortable, but the plumbing seemed off -- shower pressure not great and toilet took multiple flushes for anything to clear. We ate at the restaurant, super convenient and food was fine (there is a Domino's Pizza across the street). The hotel offers a paid shuttle to the Airport. 5 lbs per person one way. There are two shuttles one for terminals 4/5 and one for terminals 1/2/3. It appears the Doubletree is the first pick up point, and the shuttle goes to other hotels so it took us about 20-30 minutes to get dropped off at terminal 3. Uber is also an option, and ended up being less expensive (7 pounds) for a couple we met at the hotel and it did not stop at 4 other hotels. read more

DoubleTree by Hilton - In room Nespresso! - Hotels Near Me - Hounslow, XGL

See all

Not a bad place to stay if you're flying out of LHR. It's closest tube station is a 5 minute drive (or uber) away (called Hounslow West), and they run a shuttle for a small fee, £6 or so, to the airport for most times of the day. The airport shuttle takes a while though because it stops at a few other hotels too, so plan accordingly for roughly a 45 minute ride. Standard room and nice staff, no complaints. read more

This hotel is a good option for a place to stay near Heathrow. As a Hilton Diamond member, I tend to gravitate toward hotels in this family. In this case, however, I was looking for a spot near the airport and the rates were absolutely fabulous, considering it was a Doubletree (£67 at the time). It made this choice a no-brainer. The bus ride from Heathrow is just £5 each way, which makes a convenient transfer option. Upon pulling up, the structure struck me as interesting. The newer hotel building appeared to be built into an older facade constructed in a renaissance style. The latter now holds the restaurant and meeting rooms. I was checked in by a friendly gentleman who assigned me a 4th-floor room. I found the staff to generally be quite pleasant and helpful. My quarters were clean and rather spacious with suitable decor. The amenities were all in order including toiletries, coffee and tea and the use of an iron and ironing board. The bathroom was adequately roomy and comfortable. The TV worked well and there was a reasonable variety of programming offered. The breakfast available in the restaurant was more than adequate with a good choice of hot and cold fare. The hotel location, however, offered limited choices of places to walk for mid-day and evening dining and entertainment and that was probably the major drawback for this establishment in general. In fact, most things of interest would require a lengthy bus/tube ride into London. The next time I need a place near Heathrow, I will certainly consider this option. The price was right and it certainly worked well for a short-term stay. As a choice for lodging when your just "in and back out", it was perfect. read more

See all

I needed a hotel near Heathrow for my last night in the area. This property is close enough to the airport and the room is comfortable. The check in and out staff was friendly and helpful. The rate was very reasonable and I thought it was a good value. read more

I am a Hilton member and stay at Hilton for business and pleasure frequently during the year. I've been spoiled by the amenities, customer service, and rooms that Hilton offers. In this case, this is a DoubleTree hotel and definitely one of my favorite Hilton brands. Unfortunately, this DoubleTree has fallen far short of my expectations. First off, registration was relatively painless. You get one or two welcome chocolate chip cookies upon check-in but only when you check-in. Other DoubleTrees that I have stayed at give you cookies upon request and there are no limits. Here, you only get 1 or 2 depending on how many people are staying in the room. Secondly, I'll talk about the room. I reserved a king room and once I got into the room, I noticed that it was kind of small. The window overlooked Bath Road. There is a small table with 2 power outlets, a decent-sized flat screen TV considering the size of the room, and an open closet fixture with hangers and shelves where the coffee pot, coffee, tea, and condiments were arranged. On the bottom of the fixture was the iron. The entryway is very narrow so you can't open the bathroom door and expect to stand in the hallway. It's that narrow. The bathroom is also small as expected but not too claustrophobic considering the size of the room. The tub is very high off the ground and you have to high step it (really, really high) in order to get in. When you get out, you have to step down and you have to be careful because it would be easy to slip and fall. This is definitely not ADA safe. Not sure what an ADA/ disabled room looks like. The peculiar thing is there is a glass partition that only covers about 1/4 of the tub and once you shower, there is no way to get water all over the floor. The toilet is one of those water-saving types but there are instructions that tell you to hold down both buttons to flush. You have to flush multiple times to get everything to go. This room definitely need a renovation as the walls, floor, and bathroom were tore up and has fallen out of repair. Thirdly, I'll talk about the breakfast. As an elite member, you can either choose Hilton points or a free breakfast. I chose free breakfast. You can order a la carte or partake in the breakfast buffet. They had scrambled eggs, sausage, bacon, beans, hash browns, toast, and the usual breakfast items. Having breakfast here over the next couple of days, I noted that the food never tasted fresh and never really tasted that good. I guess I shouldn't complain that the breakfast was technically free and it saved a meal for us as meals in London are not cheap. Finally, 4 out of the 7 days, I had to go downstairs to get more soap on the days that I needed it, as well as shampoo and conditioner. It's not a big deal for me but my wife needs more because she has long hair. All of the other DoubleTrees have facial soap and bath soap, but this location only offers facial soap and they only give you one bar. I guess they expect you to use the same bar of soap to wash your hands and then take it over to the bath to use it in the shower. It gets annoying when you have to go downstairs every day to request more toiletries that should have been restocked. We left empty shampoo and conditioner bottles on top of the sink but the housekeeper just threw those away and did not restock. All-in-all, the one good thing was that the king-sized bed was comfortable and the linens were decent. The hotel is convenient to the bus lines that take you to the Hounslow West Underground station and is also close to Heathrow. It was just sad to see a DoubleTree hotel offer this kind of experience. read more

See all

The hotel was not bad at all for the price. The hotel is modern, clean and easily accessible from the London Heathrow Airport via the Hopper (7 or 56) for 5 Sterling Pounds per person. The staff were super nice and friendly. The rooms are a bit small, but again, everything in Europe is smaller in size when compared to America. We had to spend one night in London on our way back to Los Angeles from Rome. I wasn't expecting a 5 Star hotel and being pampered 24/7. This hotel did a great job at accommodating our needs. read more

No free shuttle from airport. Take bus H98, 222 or 81 to Hounslow West Stn for Tube to Central London. Mr Suardi is a great receptionist. rooms are nice but quite compact. read more

After staying at the grossest DoubleTree I've ever been in, this one was a dream! The nicest doubletrees are near airports or in smaller towns as far as I can tell. We only had one night here, and it was a bit far from things, but to stay in a clean hotel room was all I needed. We were looking up busses and shuttles to go to LHR, but ended up taking an Uber to terminal 5 cause the bus/shuttle seems to just go to the center? Not too sure about that, but staying close to the airport made everything way less stressful at the end of our trip. They held our bags for a few hours which was great. The food was great too. We got fish n chips and something with like curry and chickpeas and rice from the restaurant. The fish n chips could have easily fed 2, but was priced for one serving, and the chickpeas were very well seasoned and cooked perfectly. I try to stay away from hotel food and see what the city I'm staying in has to offer, but after eating here I think I might eat more hotel food. Not much to do around the area, we ended up taking an Uber to Richmond to get lunch as there were a lot of restaurant choices over there. Thanks for making me trust DoubleTrees again Heathrow! Ok just read a review about the plumbing and shower pressure so I gotta add this. Best shower pressure I've ever had in a hotel, hands down! read more

Conveniently located near Heathrow Airport. Best way to get there is by Hoppa Bus H7 from Bus stop 17. Cost £5/- pp one way, ticket from to bus driver. No change given for big notes! Return either by Hoppa or Limosine £15/-. Rooms are a little dated but breakfast is good with a decent range of hot food and fruit. Downside no in room fridge, but ironing board & iron and decent sized safe, coffee tea making facilities. Close by is a Tesco for groceries, KFC and an assortment of fast food. Parking is available at £11 per day. Generally the reception staff are pretty good. You get a cookie per stay. read more

Rooms misadvertised with amenities that were not a reality. We booked a king deluxe which is explicitly described as having 2 sofa beds and being able to sleep up to 2 adults and 2 kids. When we checked in we found a room with a single seater sofa. Front desk not able (or willing) to offer any kind of support or compensation. I dont think these rooms actually exist here, they basically falsely advertise, its a bate and switch. read more

DoubleTree by Hilton - Misadvertised room, these don't exist. Booked a kind deluxe got a one seater couch room. - Hotels Near Me - Hounslow, XGL

See all

What a shame that this place shares the Hilton name. After the cookie, it all went downhill. After a mediocre meal in their mediocre restaurant, I came to my room with appliances not working (pants press). Then wake up to zero hot water. Nice preparing for a 7-hour flight without a shower. I feel sorry for the guy sitting next to me on the plane. I have stayed here before, never again. read more

The lounge is really nice especially after a long travel day. Food was good, rooms clean and not too beat up. Will soon need updating soon but the outside is horrendous! Weeds growing all over the place, no landscaping at all! I can't believe a Hilton hotel would looks so bad. Maybe it's the neighborhood, as it's shabby but dang. They do give you warm cookies at check in and that's a really nice gesture. read more

As far as mid-range airport hotels go, I consider this an A-Plus!! The location is extremely convenient to the terminals and the buses, shuttles and cab service. The staff were friendly when getting us and checking us in (warm chocolate chip cookies on arrival never hurt either). Our room was clean and comfortable, and as a Hilton Honors member, we were able to stay on a floor designated for their loyalty club members. It was quiet and provided the perfect place to sleep before our Saturday afternoon flight. Breakfast was included in our booking, and has traditional English breakfast fare (eggs, bacon, black pudding, bangers, tomatoes, beans, etc.), American style items (hash browns, toast, eggs, cereal) and Continental style breakfast ingredients (cold cuts, cheeses, rolls), and there was a wide variety of fruit, juices, condiments, coffee and tea options to suit most preferences. Parking is available, although we just parked long enough to unload our car before returning it to the car hire, so that first half hour was free. This will definitely be at the top of our list the next time we need to overnight near Heathrow! read more

Stayed at this Double Tree because of some interrupted travel plans and ended up staying for 2 nights. Was a decent hotel, very clean and the staff were very kind and courteous/helpful. The room was comfortable and the bathroom was great with a really deep bathtub. The reason I give only 3 stars is because it lacked a fitness centre which I find are always nice in the other Double Trees that I have stayed at. If you're on the cheap side like I am then you'll be glad to know that there is a Domino's across the street as well as a Tesco Express but be advised there are no refridgerators in the rooms. read more

Location, location, location...the three most important words in the real estate market also rings true in the hotel market, the property's location is the reason I selected the property to stay the night before my flight out of Heathrow. The other reason is that I sent a note to Hilton properties in the area and the Doubletree Heathrow was the only one that responded, thus I booked my stay, plus the warm cookie at check-in helps too. Located in in a working class neighborhood close to Heathrow Airport, there are no pubs or restaurants to dine and visit as in London. However, across the street is a Tesco Express (grocery store), café, Turkish Halal diner that serves lamb and chicken and a Polish grocery store that sells Polish beer and vodka (Tesco also has beer and other adult libations). I stopped by the Halal place, purchased a lamb doner and went to the Polish store for some beer. From the outside, the property seems a bit dated, however it meets Hilton standards. The rooms are comes with a very comfortable bed with Hilton standard pillows and sheets and unlike a typical European hotel, there is an alarm clock and an iron and ironing board. Additionally, there is an electric pot where you can boil water for your morning tea. As previously stated, I stayed for a night to be close to the airport - if you have business in downtown London, you may want to consider staying elsewhere. The bus and Tube rides from London takes some time, thus is not conducive for those having to work in London. Close to the elevator is a kiosk for the Hopper - the shuttle service that picks up and drops you off at Heathrow. 5 British pound for a trip to Heathrow. Affordable and close to airport - because I left early the next morning, I was unable to take advantage of property's facilities. For the location, purpose, price, and comfort, I would re-book a stay at the Doubletree Heathrow. read more

Simple, cute, and small. Expensive relative to the US side. Dinner and breakfast exceeded my expectation at the only restaurant in the hotel. People are nice. Hall way can be cleaner. read more

Let me start by saying I've given this 2 stars because it was a very nice hotel and a very comfortable room, but that's where it stops. The rest was a catalogue of disasters from start to finish. We arrived at the hotel at around 9.15pm having worked a full day and then travelled over from Kent. On arrival I went to check in and was told that the booking I had made did not cover parking. I explained that I booked it through the web site and tried it several times and each time got the same rate of £121.00 for the night including parking. The gentleman on the desk refused to accept this and said that I would have to pay for parking. I therefore asked to see the manager. The manager came over 10 minutes later and I explained the situation to him; he was fine and said that if it was what I booked, he would honour that. We got to our room and were very happy with it. It was very comfortable and just what we needed bath and straight to bed for our early start. We were woken at about 1.30am by the fire alarms sounding. We needed to evacuate the hotel. We all quickly got dressed and went downstairs, but my husband had left his jacket in the room and it was quite cold when we got downstairs. He mentioned it to the Fire Marshall hoping to be given something to wrap around him, but the FM said that he could return to his room to collect it! After about 25 minutes outside in the car park, tired, cold and fed up, we were allowed back into the hotel. One of the staff mentioned that steam from one of the bathrooms had set off the fire alarm which we felt was overly sensitive, but had noticed ourselves that the bathroom extractor was not working in our bathroom and it was quite steamy. At 6.30am the fire alarms went off again and again we had to evacuate the room. We were just getting ready to go down for breakfast so fortunately were fully dressed on this occasion, but this was unacceptable. We waited outside for about 15 minutes on this occasion before being allowed back in. We went straight in for breakfast then but had to rush it as we had an early check in for a flight and our Hoppa Bus was due imminently. On checking out, I was very angry to find that I had been charged £9 for parking overnight at the hotel. I queried this with the Receptionist who was again telling me that the parking was not covered and I would have to pay for each night. I told her what had happened the night before and she said she knew nothing about it and I would have to pay. I refused to do this and she then told me to hold on for one moment and she checked a book. She then said that the manager had written it in there that the parking was included. However, she still charged me the additional £9. I was in a rush and the bus was waiting so couldn't argue this point. read more

If only I could give it zero stars! The beds were awful! Very old, worn beds that were so soft my back is still aching! I only had breakfast there. The first day I was there I tried the full English breakfast. The black sausage tasted tinny, the eggs were hard and all of the food seemed to come out of a can (mushrooms) or was frozen (hash browns). Ventured out to a local restaurant, cafe restaurante moniz, right across the street. This was even worse. If you enjoy the smell of raw sewage, this is the place for you. No matter what time we traveled, our olfactory senses were assaulted by human sewage. The area around the hotel had an unsavory population milling about and it appeared that most of the shops that had been there have long since closed. The travel into town was quite expensive, so any money you think you are saving is being misspent. Save yourself. The staff is polite, but it seems like everything is being done "on the cheap". Like others have said "it's ok if you stay only one night". read more

See all

Was looking for a hilton class hotel near london and was willing to do the commute. This is more like comfort Inn class. The staff appears mostly of Indian descent which is only a problem because of the poor/little interest in product. The breakfast is a horror. Fried bread? Real cheap fatty sausage, no bacon, rock hard eggs. Coffee is french press but they are disinclined to actually serve it. Two people were served one pot. Just one cup each. Asked for snother, and they were put out. Asked for one pot each and the request was reduced to two tiny pots. I am used to hilton quality as I am a gold member and travel internationally quite often. I'm wondering if this is indeed one of the disgusting Patel hotels where quality is cut in favor of profit, every where. We overheard a manager say to an inquiry about breakfast: it pays for itself. Staff has little or zero command of English. No refrigerator or amenities In an honors level room, seriously???? read more

DoubleTree by Hilton - How difficult is it to make a poached egg? - Hotels Near Me - Hounslow, XGL

See all

Getting to and from the hotel was easy with the National Hotel Hoppa Shuttle (book round-trip and you save money for that). Check-in was quick and easy. My reservation details were quickly reviewed. My room preference was asked and taken into consideration. Any questions I had (fitness center, dinner and breakfast times, wifi) were quickly and easily answered. The room was a good size for anywhere near London and it was very clean. My only complaint was that housekeeping knocked the next morning at 9:30am, waking me up saying they were, "Checking to see if I had left yet." I said I wasn't leaving until check out time and then at 10:30 on the dot, they knocked again for the same thing... Slightly annoying. The restaurant food was good, especially the risotto, and reasonably priced for eating at the hotel. read more

I stayed here for 3 nights for work and overall it was ok. The only issue I had with this place was that there is no fitness center which is a total drag. Outside of that it was just fine rooms were clean bed was a bit soft but ok. So for me I will use this hotel for overnights at lhr the price is fair. A fitness center would give this place another star read more

Good accomodations near Heathrow. Very pleasant staff and helpful with arranging transportation to Heathrow. Clean room. Relatively comfortable bed. Bath tub has higher than normal exterior wall and slippery floor which increased potential of slipping or falling. Good breakfast buffet. read more

This hotel definitely exceeded my expectations. Since we just needed something close to the airport before an early flight, we used Hotwire to get a deal and wound up at this Doubletree. The room was great -- very clean, had a shower and bathtub, big bed, and free wifi. The reception staff handled all our requests at check-in -- arranged a cab to the airport for us (since we were leaving too early to use the Hotel Hoppa) and pointed us to a great pub for dinner. read more

For a person who travels a lot I have never been treated this poorly at any hotel. Long story short My cousins and I booked 3 nights at the Doubletree during a wedding and mini vacation. My cousin booked directly through hotel and i booked through expedia. We only needed 2 nights as we were actually catching a train to Paris a day earlier then we had thought. They hotel was able to change my cousins reservations for checkout earlier without any issues. They said they couldn't do mine because it was done through expedia. So i called expedia and they said they would take care of me if hotel approves it. So at this point they called and spoke to Night Duty Manager Rakesh K. He told expedia he couldn't change it and its non refundable even though expedia didn't have any issues changing it. If that was all I would have been fine with it , but Rakesh was condescending and rude, he looked at me angrily and actually was "mean mugging" me the whole time. My issue was not that I have to pay for an extra night (my fault for not checking dates) that I won't be using but it was the fact I was treated like I had done something wrong by simply requesting to check out a day early and not get charged for it. I even did the leg work and called expedia and all Rakesh had to do was politely tell me he couldn't help me or help me if he could. Instead I was embarrassed at the way he spoke to me and the lack of empathy or sense of customer service was astounding. Doubletree I am a Spire Ambassador member with IHG, Hyatt Diamond member and this horrible experience has caused me to rethink if I ever want to stay at a Hilton property again. Its a shame as everyone else I have met here was great. Rakesh does not represent your core values around guest services and its a shame he is what I will remember when I come across another opportunity to book at hotel again, Hilton will not be my first choice. read more

I've stayed here a few times. Hotel hoppa bus H7 for £5 from Heathrow. To get on the Piccadilly Tube Line take the Bus 222 to and from Hounslow West Tube station. Very comfortable, quiet rooms. Beds comfortable. Good air conditioning. Trouser press, iron, in room safe, bottle of water, free wifi, tea service. Room is clean and modern. Across the street there are a few shops and restaurants. Tesco Express, Dominos. Not the best, but something. Hotel restaurant has meals as well. read more

A-OK. Had to spend one nigh there before flying out to Chicago, so staying here was a practical choice and that is about all.

Nice hotel. Very convenient to Heathrow airport. Food decent. Rooms on the small side but comfortable and well equiped. Staff friendly and helpfull. read more

Good place to spend the night before a flight the next day. Staff was welcoming, food was delicious and there's a Hoppa Bus that picks up right at the hotel for the airport. Also, room was very quiet, even though there was a busy street right out front. Will stay again. read more

Great staff. Good rooms for the price Good 24hr room service not the biggest selection of spirits . Bus to all Heathrow terminals at 5£ charge Only issue is there is no mini fridge Good location too a lot of take always and shops around. read more

Good airport hotel. Decent food, spotless room and friendly staff. Amazingly quiet for being in the LHR flight path.

Room seemed nice enough until you try the bed, which was worn out and lumpy. Upon check-in there were five employees standing behind the counter, but only two waiting on customers. All were very hard to understand, Twice we tried to eat in the restaurant and twice we were ignored, even though thee to four employees were within eye shot. Neighborhood is very seedy. Trying to persuade an employee to do anything was like pulling teeth, they consistently acted like they were too busy to help. Finally checked out disgusted and disappointed. read more

Terrible service, average food and freezing cold rooms. I'd never stay here again. So many options close to airport- no need to stay here.

Pros: Excellent staff. The staff were some of the best I experienced in the UK. The iron in our room did not work and they immediately brought us a new iron. Staff was very attentive and friendly but professional. Our reservation was wrong and they immediately took care of it for us. The hotel is close to the airport and the subway is just a few blocks away if you do not want to go all the way to the airport to catch the tube. They also have a shuttle service to the airport which is 5 lbs each way per person. (In the US the shuttles are free). The room was spotlessly clean. Cons: I expected better from a Hilton hotel. (Perhaps very small rooms are the norm in the UK). Our rooms were extremely small. They have no such thing as two beds in one room for a family like they do in the US. Instead they have "family rooms" and brought in the tiniest little fold out couch - more like a cot - for our adult son. It was very uncomfortable. The iron didn't work. When they brought us a new iron and ironing board there was just about no place to put the ironing board because the room was so small. We had to sit on the bed to iron because of the location of the plugs. The food was only so-so and the breakfast buffet was just awful. They seemed to have a hard time keeping enough coffee out for the morning diners. Dining room staff seemed stressed, over-worked and under staffed. Also, the shuttle is a giant bus and it only runs every 45 minutes stopping at several other hotels on the way to the airport. OK so not the worst experience I have had at a hotel but I would not stay there again. read more