This is a beautiful hotel located next to the Victoria Bus Station. When you enter you smell a lovely infused fragrance in the lobby. The staff at check in are all very friendly and helpful. The lobby is beautiful. It's elegant and had gorgeous fresh flowers, elegant furnishings and decor. There are several bars and restaurants. We ate at The Soak twice and the food was delicious and the service very good. You can either walk the beautiful staircases to take you to your room or take the lift. The lobby has a gorgeous chandelier. There is an upper lobby to sit in as well. Our room was nicely decorated and clean. It has an espresso machine and tea kettle with treats inside the cabinet. The drawbacks were the bathroom is quite small and if you have any mobility issues you would have difficulty getting in and out of the shower. That being said the shower has both a rain shower and handheld spray nozzle. Very nice features. Although the bedding was first class, the mattress was soft and somewhat mushy. We were disappointed in that. Overall it's a great location and we really enjoyed our stay. read more

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A beautiful, old hotel known as the Clermont Victoria Station. Service and food are great.

Now called The Clermont...this rating is for the staff and the close proximity to everything we wanted to see and do. I took off a star because there was a desk, but no dresser in our room with a King bed. I'd rather have a dresser than a desk! Ok. my rant is over. The reason I booked this hotel is because you exit out the back and you're in Victoria Station. You'd think it would be a noisy location, but we slept on the top floor with the window open and didn't have a problem at all. There is a fridge with bottled water, a Nespresso machine, coffee cups and saucers. It's always nice to drink coffee and tea that isn't in a paper cup, isn't it? They have USB ports, but you will need a converter if you want to use U.S. electronics. If you like a Full English Breakfast, you'll be in heaven with their buffet. My hubby went for seconds. :) We loved The Soak. The food was yummy and the staff were all so friendly. read more

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Located within walking distance of the Apollo Theatre, restaurants, Victoria station and Victoria Coach station (if you want to catch the National Express), this hotel is awesome. We stayed two nights in the wing, which was perfect for us. Breakfast is not included, but you'll get asked at check-in if you want to add that. We didn't, as we're not big breakfast eaters and prefer to grab a coffee somewhere. Check-in went smoothly and the room was ready hours before regular check-in time, which we appreciated, as we could get settled and head out to see some sights. The entrance is beautiful, and there is a side entrance that goes directly the Victoria station. Across from the hotel, you can grab the HOHO for a tour of the city. Tea/coffee in room, blow dryer and iron in room, and a bathtub. Bed was comfortable. We did have a problem with the HVAC. It just wasn't putting out any heat at all and the weather was quite cold, enough to need heat. We mentioned it to the manager on the second day, and it was fixed immediately. I would definitely stay here again if I needed to be in this general area. read more

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First things first. If you're planning to stay here, sign up to be a member and book directly online to get free breakfast! Their breakfast will NOT disappoint. I actually looked forward to it every morning! There's a rotating dish but for the most part, the breakfast buffet had sausages, eggs, mushrooms, tomatoes, bread, butter, fruits, cheeses, and cold cuts. This hotel was in the perfect location for our first time to London. It's close to both the Victoria Station and Victoria Coach Station. This made it sooo convenient because we took the National Express from Heathrow to the Victoria Coach Station. We stayed in three different rooms here and they varied greatly. Our first room was tiny with barely any room to move. I believe it was the standard double room. It was livable and we were only going to stay for 2 nights so it wasn't a big deal. However, our TV didn't turn on so we got moved and upgraded to the executive king room which was obviously way bigger and nicer. We came back a week later and go the deluxe double room which was similar to the standard room, but with plenty of space to move around. Most of the staff here are super helpful and friendly. Our issues were addressed quickly and we felt so appreciated. The hotel itself is a little old and it's not the most beautiful hotel, but the breakfast and hospitality really make up for that. read more

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It's funny. We stayed here twice, a week apart (beginning and end of our vacation), and it was like we stayed in two different hotels. Our first stay had a gorgeous, giant king room in the main building that was really nicely appointed and very clean. The bathroom was modern, there was a Nespresso machine, and everything was luxurious. We had some kind of weird executive package that granted us access to the executive suite as well - free soft drinks, tea, and coffee, and snacks. The only con was the traffic noise off Buckingham Palace Road. A week later, we checked into a two-twin room in the wing, not the main building. The room was tiny, not particularly clean (mold in the bathroom and dirt on the blankets), and had none of the nice perks of the other room. However, it is incredibly quiet, with no traffic noise at all. In both instances, the staff were incredibly nice and friendly. The front desk was kind of slow, but all others were helpful and quickly addressed our (few) problems. And to be honest, the location can't be beat - next to the train and underground and a few minute walk to the coach station. I'd probably stay here again, but make sure to get a room in the main building. read more

Grosvenor Hotel - The original details from its origins as a railway hotel are quite cool. - Hotels Near Me - London, XGL

Just arrived and so far my experience hasn't been a good one. But the location is excellent for tourist. The Victoria train station and bus station are only a few steps away. If you use Big bus tours during your stay they have a bus stop right outside this hotel. After checking in I was told that the elevator wasn't working were my wing room was located so I could only take the elevator part of the way. The hotel is huge and like a maze but a friendly visitor helped me find my way. While helping me he explained that in the day that he had been there he had found that the level of customer service was poor. Prior to being helped by this stranger who took pity on me I had asked maids I encountered in the hallways but they were no help at all. Once I finally reached my room I learned that my key card didn't work. I again asked a maid I saw in the hallway for help and she only directed me back downstairs SMDH. I commented to her that so far my experience with this hotel hasn't been good and she replied "I know!!!". So back downstairs I went. The receptionist reset the key cards and stated that she would send a staff member upstairs to make sure the cards worked this time. I thanked her for that because of course the key card didn't work again. The staff member that was sent upstairs was able to get me in with a master key but he didn't seem to be able to resolve the issue. He came back a few times to change the battery in the door and make other adjustments. He finally said he was taking my room key to have it reset again but never returned! After one day I was exhausted with this hotel already! No one answered the phone in the evening after several tries. So I went down stairs the next morning to complain again about the door lock issue not being resolved. I was then offered a room change and upgraded. This time there was no issue with the door lock on the new room and I enjoyed my stay from that point on. The daily breakfast buffet was also included for my stay and the dining room staff was always excellent. The food was good and the variety was as well. read more

I stayed at the Grosvenor a few days for a business trip. The hotel lobby is quite nice with its chandelier, and the staff are pretty helpful. The room I got was actually quite small. I'm from the States though so I probably have different hotel standards. There was enough room for a bed and a desk, and that was about it. Definitely no room for a small sofa at all. The bathroom was spacious but they had this annoying thing where the bathtub only had a partial glass door. The showerhead is straight down but there's still some water splashback. The hotel is also connected to the VIctoria train station. You don't even have to go outside to get to the train station which was very convenient. read more

Grosvenor Hotel - Half glass door - Hotels Near Me - London, XGL

What a beautiful hotel. The location was absolutely perfect. Very close to the Victoria station for trains and underground access. The staff was very friendly at check in as well as the concierge staff that we encountered. We didn't eat at the hotel but the menu did look like it had some great options. We'd definitely stay here again when traveling through London read more

Grosvenor Hotel - Our view - Hotels Near Me - London, XGL

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I have to base this on price. 269e for my small double room in a labrinth of lifts and stairs is a no. The chain hotels are much better and the rooms larger. I had stains on bed and on bathroom mirror. The standard isn't acceptable and location will not bridge this gap.. . breakfast not included read more

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We just spent three fabulous days at the Grosvenor Hotel. Not only is it situated in a terrific location-next to Buckingham Palace and Victoria Station- the accommodations and the service was impeccable. The beds were extremely comfortable and the lobby is absolutely fabulous with a beautiful chandelier located in the center of the room. We highly recommend the breakfast for its selection of foods as well as it's staff. The staff could not be more gracious from the moment we arrived until our departure. A special thanks to Dane who could not do enough to make our stay comfortable. Although the hotel was undergoing a major renovation, this was not a problem since there was no noice and the surroundings were kept to a high standard. Will definitely return here. read more

You simply don't find hotels this classy anymore, even in cities like London. When you come into the lobby you see immediately that it's preserved in the manner of the hotels of old. Elevators are not given pride of place, but a regal old staircase. I had two experiences here, both different, but both illustrating just how well run this hotel is. Experience #1: tea with a friend. I waited in the lobby before getting a cup of tea with my friend in the restaurant. It had a chinese theme and cuisine which I would have loved to have dived into had I not already had dinner plans. What led to Experience #2 was that while I was waiting for my friend I left my iPad to charge in the lobby and completely forgot about it when I saw my friend. In a panic, the next day, I called the hotel where I suspected it was and was told that yes, indeed, there was an iPad left in the lobby and that it was in the custody of security. Of course, it was Christmas Day and the tube wasn't running and I was on the other side of town, Southwark, so I just decided to walk the 3 miles. Experience #2: tea by myself. Once I got there and very happily signed the paperwork to claim my iPad, I made my way into the brasserie where...the staff were still prepping. The maitre'd, Mohammed, very kindly invited me into a lounge area where he said I could wait until service began. But I didn't have to wait long - he ended up bringing me a selection of pastries and a pot of Earl Grey, and then proceeded to let me sit there and work on my laptop for FOUR HOURS undisturbed. I had just walked 3 miles and it was cold out. I wasn't in any hurry and there was free wifi there. Never rushed me, never made me feel unwelcome, and when I finally did get up to leave he shook my hand on the way out. You simply can't buy class, and the Grosvenor has it in spades, even for those who aren't their guests. Cheers, guys. read more

Simply put - DO NOT STAY HERE. Here's the lengthy list of issues within the first 48 hours of arriving: The wiring is not capable of handling today's electronics. Despite my using this adapter I've used in 12 different countries around the world, it promptly shorted my phone. Which now won't stop rebooting. And the same with my portable battery. I used another adapter, different cords, and different plugs... all of it continues to screw up. But when I use it at the office in the UK, no problem. No. One. Answers. The. Phone. I have spent 30+ minutes now with the phone ringing and ringing to talk to room service to get ice, housekeeping to get an extra towel; the wake up call just doesn't work at all - and calling concierge... 3, 5+ minute phone calls of it ringing and ringing without any answer. The guy finally said, "oh yea, the wake up call isn't working" - WTF? And when I finally got through to ask for ice, another guy told me that someone forgot to turn the icemaker on, so no ice for 3-4 hours...? Oh, and I missed work because of this (despite that being the reason I was there!) - I set my alarm on my phone, which was now randomly rebooting, so when I woke up 2 hours later than I was supposed to and found my phone had shorted and not rebooted, I was panicked. There was no clock in the room. The wake up call service was broken, and after 20-30 minutes of listening to the phone ring with no one answering, I gave up on getting a wake up call -- much to my regret the next day. So then I was hold for a similar period of time the next night when setting my wake up call, so I went downstairs and asked why no one was answering. They said "we're busy" - literally *no one* in the lobby. And the phone wasn't ringing. I then asked for a wake up call... well they made sure I got it... first someone called and hung up on me. Then someone called and said it was my wake up call. Then an automated service called. The TV is horrendous. 10-15+ years old? And 12 channels, of which 2-3 are music. Not even BBC news. Really? Oh, and the remote is a pain to work, the TV doesn't respond and is counter intuitive, and the book says there is a list of channels... but no. They censor the internet. Seriously, they do. They have it set up so Google only returns "safe" results. And for some reason Google decided to filter out some gay bars in the area, which wouldn't be a problem except the hotel was overriding my preferences on my personal device. Discriminatory and terrible. And even when I tried changing my Google settings, it reset it. I finally used a VPN and suddenly found the bar I was looking for. One of the 2 lifts is broken. Hope you like stairs. The entrance via Victoria station closes overnight. Not an issue except there is *NO* signage warning you that's the case, and nothing at the entrance to tell you the best way to get through the station (which had a ton of entrances locked) to get to the actual entrance on Buckingham ln. Room numbering is screwed up. Sign says 201-233 one way. But then says 201-214 only. The other sign says 218-233... literally, the signage makes it so rooms 215, 216, and 217 don't exist. I don't even understand how that is possible Hotel is shabby - stains on the headboard (gross), carpet has runs, walls in the main area needs a fresh coat of paint. Sheets are pilly -- when I climbed into bed I & my phone were covered with a fine "dust" of white pilling from the sheets. My colleague got back to her room end of day and found it hadn't been serviced... 2 days in a row. Oh, and lets' talk about false advertising. There were amenities that were supposed to be in my room -- not the case. Here's the description: - "ALL 347 ROOMS HAVE BEEN FULLY REFURBISHED TO A 4 STAR PLUS STANDARD" - nope! - "COMPLETE WITH I POD DOCKING STATIONS" - nope! - ALSO FEATURE: BATHROBES AND SLIPPERS, ENHANCED BATHROOMS FEATURES AND TOILETRIES" -- nope! - "STANDARD AMENITIES IN ALL ROOMS: ALARM CLOCK" - nope! - "ELECTRICAL ADAPTERS " - nope! - "PRIVATE BATH RADIO" LOL. Seriously? I think they mean you can turn to one of the music channels and turn up the volume. - "Facilities: 24 HOUR RECEPTION, CONCIERGE AND ROOM SERVICE." - nope! No one can find the gym on the 7th floor. 3 teammates had to have someone from the front desk literally walk them to the gym. Came in one day to all the lights on as the cleaning service left a service room key in the "key to turn on power" slot. Sorta defeats the purpose. Found walnut crumbs and other food on the floor. I did not have food in my room... so are they not vacuuming? In short...do yourself a favor and stay somewhere else. The frustration of staying here is not worth the extra savings. EDIT: I've seen Toby, the manager, dismissing these concerns in other posts, blaming the poster for not making them aware. How are we to make you aware you all LITERALLY won't answer the phone. read more

We had 2 rooms reserved here during our recent visit to London. It was very convenient and reasonably priced when booked through the AMEX travel site. What makes this hotel even more attractive is that it is centrally located in London and even has an entrance in the mall area of the Victoria Underground Station. This proved very convenient for our stay as we were in and out of the Underground several times a day. The staff from the check in clerk to the concierge were very helpful and accomodating as we were even allowed an early check in around 11am after a red eye flight from the US. The rooms were recently renovated yet very small and on the tight side. This is to be expected of a London hotel and the historic nature of the building. On the other hand the bathrooms were very spacious and luxurious. They even had heated floors and spa like tubs and rainfall shower heads, which was a pleasant surprise. read more

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Very nice hotel right in the heart of London! When seeing The Grosvenor on the outside it strikes as this great majestic Victorian building. Inside it's much the same; great lobby, stairs and halls. The rooms are recently renovated and have this contemporary luxury feel to them. Not much different are the, small but suffice, gym and the bars and restaurants the hotel boasts. But probably the best thing about this hotel is it's location! Right on top (yes, actually on top) of London's Victoria Station. This means 1 minute access to thee underground lines and a whole lot of bus and train connections. The hotel even has a secret passageway right from the lobby into the station concours. Great hotel for business but even better for leisure! All of London within reach! Tip; Arrive at, or depart from Gatwick? Take the Gatwick-Express to or from Victoria Station. Very luxurious train that will get you there in no time at all. Tip 2 (yes, I'm feeling generous); Don't fancy dinner at the hotel. Go to "About Thyme" at Wilton Road. Great little place with amazing staff and dito food! read more

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4.3 stars This hotel is much better than I expected! I read the Trip Advisor reviews of 4.5 with a price point of $330 USD next to Victoria Station and booked my room without thinking to consult Yelp. The hotel is in an excellent location that is a 5-10 min walk to Buckingham Palace, Green Park and tons of restaurants. l was pleased to find out that my updated and modern executive room comes with unlimited minibar refills of drink, a full British breakfast, a long cocktail hour with food and snack, wine, beer, and coffee all day long! All of this takes place in the stuffy (so English :)) executive lounge. The room is more spacious than I was fearing. Usually in big, bustling cities $330 doesn't go far. Our room is small, but with soaring ceilings and an entire bed just for my son. The reception is friendly and courteous. Location is excellent. The gym is comically difficult to find, but better than decent. I would stay here again. :) It's not 5 stars because of the half shower glass that leaks water everywhere and the value paid. I've stayed at Del Mar for this price point. Bonus: I have a nice view of London and turn down includes fresh baked cookies-2 kinds!! The room is super quiet. There are so many layers of glass on my windows that there is zero street noise. 4.5 trip advisor review seems much more accurate than the low Yelp one. However I read one Yelper explain that the two different parts of the hotel are vastly different. I am staying in the modern Main area. read more

We decided to book here because it looked good and although it was a bit expensive we thought it would be worth it.. The moment we stood into the hotel we loved it. The decor was stunning, the flower arrangement in the lobby was to die for. One thing that let them down was reception was manned by one woman and she was taking a while to process everything. We finally got settled in and checked in. Although the hotel looks amazing, it is like a maze. There was hundreds of stairs and several lifts and we had to use both various times just to get to our room. The room was stunning, bright and inviting. One thing was a miss though, well several things actually. There was only one toilet roll in the room and no bath mat for the bath to have a shower with. We tried to phone reception but no answer, we decided to phone the concierge instead who sorted the issue for us. We got ready and left the hotel to go and watch a show, on the way out however had to ask for some coffee & milk to be taken to the room as there wasn't any, just a kettle! Safe to say once we got back to the room that night it was all there. If you are a late sleeper than I am sorry. The TV hardly worked and when it did the picture was terrible and fuzzy! Also quiet as anything which isn't good when situated next to a train station, which was the only thing you could see from the window! Maybe a bit too pricy for what you get but amazing location. read more

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The bones of this hotel reveal the elegance of a bygone era. Public areas are far superior to the actual rooms. The best thing about the hotel is the location. You can access Victoria Station by walking down a short corridor and taking one flight of stairs down into the heart of the station. On our first morning, we discovered the shower would not drain. Since our calls to the front desk went unanswered, we stopped on our way out and reported the problem. The next morning, we were quite unhappy to discover the problem had not been addressed. We marched down to the front desk and were told they could offer us a free breakfast and send someone to correct the problem (as though we were going to believe that) or move us to another room. We chose the last option. We stood at the desk for nearly 20 minutes while she stared at screen and madly tapped the keyboard. The second room did have functional plumbing. Given what they charge, you're paying a premium for location and very little else. read more

Great hotel!!! Yes it does lack in pampering you, but it's london and you don't stay in the hotel much. They have everything you need and centrally located. We got an upgraded room with a huge tub and separate shower. The spooky holloway are a bit dark but nothing to be afraid off. The train station and bus stop can be loud but after a day of walking you will sleep right through it. Room service was fast, I only ordered ice since they don't have a ice machine on the floor. I love the decor inside the room with high sealing, modern furniture and comfortable bed. Best part is still the big bathroom in the upgraded corner room 436. We took the tube everyday and there is a passage to get to the tube through the hotel. This is convenient since the bus stop outside the hotel is very busy. Next time I go to London I will stay in the same hotel. read more

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Location is the main star of this hotel - Victoria Station is next door and Victoria Coach station is short walk away. Plenty of restaurants nearby. London's public transport is amazing and with Victoria Station next door, it made complete sense to use the bus and train system. Room was very comfortable and clean. Hotel is huge, so you might have to walk/climb stairs to get to your room. They left welcome chocolates for me on Day 1. I had the breakfast package with the room. Breakfast buffet was huge with new items everyday - different types of breads, meats, coffee, juice, cereals, fruit, eggs etc. Staff was always helpful. No complaints. read more

I beg of you, STAY in the Executive King Room and thank me later. This suite was enormous, luxurious and was the perfect way to experience London. The entire hotel has a history worth learning about and is glamorous all around. Built right over Victoria Station, it's the very definition of LOCATION. The staff was amazing and didn't skip a beat. They all made our stay so memorable and wonderful, I honestly can't wait to return. No detail in this hotel is overlooked, it's simply a breathtaking property. The ROOM - Executive King Suite Before visiting I was reading reviews about how small the rooms are. While that may be true for the base room, the executive room is gorgeous and spacious. The rate is not inconceivably different, so I would suggest an upgrade. Our corner room looked out one way onto a busy street, and the other way over a small park. The view was beautiful and made us feel like we were in the heart of the city. The bathroom was so lavish I couldn't believe my eyes! It even had a clawfoot bathtub and a fogged window that let in beautiful natural light. (Also, props on the amazing quality of the toilet paper! Sounds strange to mention, but it shows you they don't spare any expense on guest experience!) The bedroom was huge and featured a separate sitting area with table, coffee/tea, desk, and large wardrobe. Tall ceilings and long windows with lovely curtains made the room feel very royal. The FOOD We were busy touring around London, so we didn't eat too many times at the hotel, but each time was great! The late night room service came quickly and was good quality, breakfast was very impressive, and even the executive lounge always had something nice to nibble on. The LOCATION Directly though a door in the lobby and down a few steps, you will find yourself in the middle of Victoria Station. The Grosvenor is literally the perfect location to get around London from. Many amazing attractions can also be seen on foot, just a short walk from the hotel, like: Buckingham Palace, Victoria Palace Theatre, St. James Park, Westminster Abbey, Houses of Parliament, and Sloane Square. Ask the staff to explain the history of the hotel to you, it's all very interesting! I cannot say enough good things about this hotel, the style, the rooms, the staff and the location. I couldn't have imagined staying anywhere that would have been better then the Grosvenor! (One of my life goals is to return and stay in the Cora Pearl Suite...omg!) I am sure this will be the only London hotel I will book from here on out! read more

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For the most part this was a very nice stay. The hotel lobby is gorgeous. The rooms are tiny but mostly comfortable. I was not particularly pleased that there was no space at all to lay my suitcase flat. I had to lift it up and over the bed and then Wiggle it between the wall and desk just to get it to a place it could be opened. My room faced the train station next door as well. Which meant that I could hear, loud and clear, every single announcement made into the evening. Not a relaxing situation but I got used to it. The breakfast was delicious and I was very happy it was included. It was always hot, tasty and included lots of options. My last experience here was an odd one. I actually got stuck in the lift and was Shocked at my treatment afterwards. First, it took a very long time to get someone on the phone to let them know I was stuck. I'm horribly claustrophobic so at this point I'm really panicking. Once I do talk to someone she is taking her sweet time with me like I'm not trapped in a box in the sky. Once they finally got me out, they put me in the service elevator that doesn't go to the lobby. So I then had to drag my heavy suitcase down the stairs. When I got to the last set, a hotel person laughed at me and said "why didn't you take the elevator"?. I let her know I was the person that was trapped. No apology, nothing. Upon checking out they said "sorry for the inconvenience". read more

Bottomline: The location cannot be beat, the hotel is comfortable, reasonable, and centrally located. It is on the pricey side, but worth it. Connected to the Victoria tube station is fantastic. read more

Excellent hotel with close proximity to Buckingham Palace as well as it's own door into Victoria Station. Very convenient for seeing the sites of London. It would be nice if the temperature in the room could be adjusted cooler but that seemed to be a common theme with UK hotels. We just like to sleep in a chilly room. read more

There is a lot that is right with this place. The lobby is gorgeous, the bar and restaurant were. The location is STELLAR. To get to Victoria Station you don't have to go out side. Buckingham Palace is literally across the street. It is close Westminster and Green Park. However, the bad certainly out weighs this. Each time we ordered room service there was a problem. They sent the wrong food, or repeated the wrong room number back to us, or forgot things we ordered. Seriously. I get messing up once, as we ordered a bit of room service, but EVERY single time? Horrible. When my mom brought this up upon checkout there was a language barrier and she couldn't tell if they felt we were complaining about the size of the room, which was fine, but she said they said something about an up grade next time. I was, as stated above, traveling with my mom. She was sick and some of the cold medication she had taken had an adverse reaction to her blood pressure meds, when she fainted just outside the hotel and I asked for an ambulance, not only did none of the staff come to help bring her into the lobby, when I made the request the concierge actually ROLLED his eyes. Thankfully she was fine, but there was no follow up from any of the staff until we checked out and they needed to fill out an incident report. Lastly, as is apt to happen, I forgot a bracelet in the room. THE MINUTE I realized this had happened and as I still had a full day in London, I called the hotel to ask if they had found it. They said they hadn't found it and didn't ask for any contact info in case it was found. When I went to collect my luggage, they were again not helpful at all, dismissive, and generally rude. So, When I sent my complaints to management, I got a defensive response, with no further follow ups other than to say "we told your mom we would give you an upgrade". It seriously felt like "What do you want from us, jeez". I am not a demanding traveler. I do, however, expect a certain amount service when staying at 4 star hotel. Needless to say, I will not rebook here. read more

Arrived yesterday after traveling for 24 + hours. Wing room super comfortable bed. Lovely and helpful staff. Great location. My only complaint is that there is no doorman to help carry luggage up to the entrance to the hotel. After a 6 day stay my review is still 5 star. The restaurant is excellent and the staff and kitchen go out of their way to accommodate requests. Can't wait to go back for another visit. Would by the way love to have their recipe for pumpkin soup....just saying. read more

Hear me, for what you've read is true! Grosvenor Hotel is in a fantastic location. If you're traveling like we were, staying on top of the Victoria station is superb and makes getting to any part of London a breeze. Also worth noting that the hotel has direct access to the train station, making things even easier. In general, our room was clean with a comfortable bed and the breakfast option was great. The Wi-Fi is also okay - nothing amazing but definitely does the trick if you need to top off your Instagram or check an email or two. As others have pointed out, the hotel is a bit of a maze and the elevators don't give access to all floors. They have these side 'wing lifts' that position themselves for the mid floors. Sometimes just taking the stairs was an easier option but with those with suitcases and younglings or with the elderly, it can be hard. For us, it was fine. Plus, it's nice to use stairs - since we come from LA, elevation within buildings hardly exists. Since the station is on top of the Underground, next to train tracks, and the bus stop, there is a bit of noise. For us, we found the intercom announcing things actually charming but maybe we had rose tinted glasses on since it was our first trip to London. Otherwise, I could see if you want an extremely quiet place (or large place) that this might not meet those criteria. Ultimately, the staff was great to us and we enjoyed our trip and really, sitting on top of Victoria station is awesome. Not a cheap place but worth it. read more

For about 10 years now, I have wanted to go to London. I wasn't one of those kids who was lucky enough to venture to Europe after high school or college, but damn if I wasn't going to make it before a certain very important birthday. I booked through Virgin Vacations and upgraded to this particular hotel because I am a princess. And while the room was VERY cozy, it was also a perfect size for just me, had everything I needed for my stay. In addition, the WONDERFUL staff acknowledged it was my birthday when I checked in and then again with a cake when I ordered room service my first night. (I know, I know, I was in London but I was TIRED). The English breakfasts every morning were perfect, and the central location- plus access to the Victoria station- made it easy to get around. I very much highly recommend this hotel, although I wish my room had been ready a little sooner. Trans Atlantic red eye flights are no joke, and by 4 p.m. I just wanted to lay down on top of the covers and watch reruns of Dinner Date. read more

I stayed here for one night last spring and was pleasantly surprised. I got the room at the very last minute directly from the hotel site (which seemed to be cheaper than any of the aggregators. The hotel entrance and common areas were really fancy and impressive, much more so than the rooms. For £130 I got a single room which was tiny, but nice enough considering the location. The hotel itself has an entrance into Victoria Station so it's really central. The room was pretty dated and a little shabby, but seemed clean enough and since I was desperate I was willing to settle for anything. In other cities I've had closets the size of this room, but London requires a serious lowering of standards in situations like these for those who are trying to survive on a salary rather than an inheritance. read more

This was my worst experience during any travel/vacation ever. Two nights here ruined an otherwise relaxing trip to England for my family. Read the full details below, but basically my family stayed in two rooms and both rooms had problems. It boils down to the following: - Poor communication between the management and staff - Staff not accountable, resulting in frustrating customer service For such a pricey and beautiful hotel, I expected more, but even the basics were not met. We demanded and received a full refund for both rooms, and I will certainly not be returning in the future. ---------------------------------------------------------------------------------------------- Night 1: The phone in my room was broken (realized it when I didn't get the morning call the next day) and there was no cold water in my parent's room (they had to take quick, scolding hot showers). My parents called the front desk and the manager said they would fix it tomorrow. The next morning, we notified the front desk of the issues, and my dad wrote down everything (room number, hot water issue) on a piece of paper so they would have the details, and also to remind them that he had called the night before. They assured us that everything would be fixed by the evening. Night 2: (In my parent's room) We get back around 9pm, and still NO COLD WATER. We call for maintenance...nobody shows up in 15 minutes. We call again, and the front desk responds by saying something like "oh you don't have to wait in the room, the maintenance guy will go by when he's free." Are you kidding me? It's late and I'd like to shower at some point this evening. THEN they send someone up to confirm that there is indeed something wrong with the water. The maintenance guy claims that he'll call to see if there is another room available. It's 9:45pm at this point, and all of this could be (should have been) done during the day. We wait, and wait, and wait. NOTHING. My dad is pretty angry at this point, so he and my sister go to the front desk in person to speak with the manager. The manager offers us a bottle of wine, a discount for a future stay, but we just want a working shower and some explanation of why none of this was taken care of earlier (didn't really get an answer for this) (In my room) While my dad's talking with the manager, I go back to my room to check everything (in case they can't find another room for my parents they can use our shower). Guess what. NO HOT WATER. It's close to 11pm now and we are all so exhausted from dealing with everything. I call the front desk and their response is, "It's because the room next door used up all of the hot water." It's because you didn't fix it in the first place!!!! Then they send someone up to check and confirm that there is no hot water. After coordinating with my dad who's still talking with the manager downstairs, they find another room that has a working shower and offer us room service at 8am for breakfast the next day. They send up a key to the other room so we can all shower. I go to the room with the working shower, and the key doesn't even work. It's 11:30/12am right now and we basically spent the past 3 hours just trying to get a simple shower. My family and I were hoping to walk around the city a bit more since it was our last day in London, but at this point we just wanted to go to bed. Next morning: You'd think it ends here, but it gets better. We wake up early for the 8am room service. At 8:20am, there is nobody in sight and we have to catch a 9am bus. We go downstairs to check up on things, and apparently they reserved a table for us in continental breakfast area, which we already had/paid for with the room anyway. There is no record of even an order for breakfast to be sent up to our rooms! Clearly there was a breakdown in communication because the manager had written out a note stating that we switched rooms and get complimentary room service. We show them the letter, and the staff pretty much has nothing to say. We end up rushing through breakfast and barely catching our bus. What was supposed to be a relaxing end-of-trip turned out to be a nightmare. read more

Very nice and very good location. Right next to the underground! No complains it's a comfy and nice place to stay. This place is also the first place or hotel to have a lift. Very neat. Of course it is all remodeled looking very nice. All the decor and materials of this building is very well made. They don't make it like this any more. read more

I love this hotel. Historic, convenient to public transportation and world-class shopping. Not much going on in terms of night life in the area, but if traveling for work... this is a fabulous option. Tips: - Good gym, bring your work out clothes! - Be sure to ask for a non "wing-room" if possible. Wing Rooms are a bit of an inconvenience to get to. read more

Loved our 3 night stay in our small but cozy, cool & clean comfortable room. The breakfast was delightful! Great London location on hot summer days. Loved it! read more

Grosvenor Hotel - Hotels Near Me - London, XGL

As of the date of this review, this hotel is under renovations and gave no indication of that at the time of booking. The fire alarm has gone off three times during our ten day stay (this far) - twice in the middle of two nights, where we were evacuated to the park across the street in pouring rain. The alarms were a result of a faulty system due to the renovations, and not due to any actual emergency. Standing in the rain made one of us sick, and in trying to sleep one day to heal - we couldn't, due to the construction noise above us. There's been no communication or compensation in regard to our complaints. We never would have stayed here if we knew the hotel was under renovation. The Grosvenor Arms restaurant attached provides meals and our included breakfast buffet. Although the breakfast is just okay (better than some hotels), the food we had at one dinner here was terrible. When we complained about our meals we didn't eat, they offered to only give us half off one of our four dishes! The whole meal should have been comp'd. The one afternoon tea we tried at the restaurant was pitiful. The pastry was experimental and stale, the sandwiches were runny and hard. Nothing tasted good. The rooms are small, which we are used to traveling Europe, but the bathroom shower throws water all over the whole bathroom... and this is one of the already renovated rooms. So much for trying to save water and the environment - which they try and get you to do by hanging your towels during service. We needed every single towel to control the flooding in our bathroom - every day we were here. I gave one extra star because the service staff (not the front desk or managers but the restaurant servers) were all very nice and accommodating. The servers tried their best and were attentive. Also, the front room of the restaurant has a nice feeling and atmosphere. The back room of the restaurant- not so much. read more

If it's your first time in London, this hotel is a great place to stay as it's very convenient and centrally located to the main attractions, bus stops, and the subway (heck, Victoria Station is attached to the hotel). We were upgraded to a nice room on the top floor, which included a sofa, coffee table, an accent chair, small desk and a nice flat screen tv. PROS: heating towel rack in the bathroom (we have to get one of these!!); double-paned windows to silence the outside noise; waterfall shower head; nice interior decor; nice location; friendly and helpful staff as they gave nice tips to get around London. CONS: no clock; failed wake up call attempts (2 nights in a row!) If you forgot something at home, have the munchies, or need a coffee fix, there is a drug store, small Marks & Spencer grocery store and Starbucks along and around the corner from the hotel entrance. We would definitely stay here again for the price we paid! read more

YUCK HAIR in AFTERNOON TEA SANDWICHES Thirty pounds for the worst afternoon tea ever 1. Hair on the napkin as soon as I placed it on my lap. 2. Hair in the teacup 3. Stale salmon on sandwiches 4. Stale hard scones 5. Cakes and pastries so bad they're un edible. 6. Bathrooms smell of the sewers No compensation from hotel for above... DISGUSTING...ruined a precious day in London read more

Having visited the Grosvenor Brasserie for a meeting I must say I am very happy with the location. Staff were quick and eager to please, room was comfortable and the noise was perfect for work related conversations (not so loud that you cannot hear nor so quiet that everyone and their brother was listening in on your conversation). I look forward to coming here again soon. read more

Too many stairs and not enough staff for assistance with bags. Lifts don't service every floor. Real hassle. Room is OK. AC works well.

My latest stay at the Grosvenor was post the renovation. They managed to mix the old school charm of traditional architecture with modern elements quite successfully. It is a beautiful hotel and the staff is great. The location is perfect for seeing the sights, shopping, hitting a show, as well as great eats within walking distance and steps away from the trains. When booking, ensure to check out the sizes of the rooms and the associated rates. I was surprised to understand that the rates were not always consistent amongst the group I was traveling with including room rates and upgrades. Do your research and enjoy the stay! read more

Love this hotel! Currently in London for the second time and there was no question in my mind where to stay. Beautiful hotel with relatively spacious rooms and in a perfect location. Attached to London's Victoria Station with easy access to multiple tube lines which can take you all over London. About a 10-15 minute walk down Victoria Street to the river, Westminster Palace and Westminster Abbey. Also convenient to have Victoria Station nearby for late night snacks or purchases! Hotel staff is always very helpful, helped us book a cab to Heathrow and printed out our boarding passes for us. Breakfast was included with our stay and was am enjoyable mix of the British classics. The only downside is that I thought I may have been entitled to an upgrade as it was my second stay, but if anything I was put in a slightly smaller room. Didn't complain as I want to spend my time exploring London rather than being in my hotel! Would definitely recommend this hotel especially for first time visitors due to its convenience! read more