Excellent care taken by all the staff, especially Pritam, in these uncertain times, top notch cleanliness and superb service. Went for a 'simple' burger but was presented with a much superior burger than I anticipated at a reasonable price. I usually go for for a drop off at Heathrow but with service like this well worth a relaxing stopover! Decent Guinness too! read more

Holiday Inn - Hotels Near Me - West Drayton, XGL

Located almost 2 miles away from Heathrow Airport, this hotel really seems like a great place to stay on paper. While I certainly thought it was an OK hotel, I have to admit I wasn't particularly impressed with it. Nothing was exactly wrong with the hotel - it was clean, well maintained. The rooms and beds were as comfortable as they usually are to me (hotel beds tend to be a bit firmer than what I like). They have a business center, wi-fi, a gym, the usual amenities. Truthfully, I can't comment on them that much since my mother and I were really only here long enough to drop off stuff initially - and after that we went right to bed so that we could get to the airport early the next morning. My biggest problem with the hotel is ultimately their lack of information about some of the amenities they offer - particularly related to the shuttle service. When I stayed here, it was for one night prior to my flying back home to the US. Since we had stayed in the middle of London for the past week, and we didn't want to walk around the city with our suitcases all day, my mother and I brought our stuff here during the afternoon. We planned to use the shuttle buses to get to the hotel, and then to head back to the Tube via the bus so we could enjoy one last evening in London. And this is a hotel that boasts on its website, "The hotel is perfectly placed for day trips to London's museums, shops and galleries." So we figured our plan was solid. Little did we realize that the shuttle buses cost something like 5 pounds per person, and I believe per trip (though I think there was a slight discount for buying a round trip ticket). As far as I can remember there was absolutely no warning about this cost in advance when our hotel was booked via a travel agency. As of my writing this review I don't see any notice about this on their website, either. Another thing to keep in mind is that the shuttle isn't a shuttle associated with this specific hotel - it's a service that works with multiple hotels. The result is that any commute you're planning on making won't be a speedy one. You'll need to plan on riding in a loop between multiple hotels and the airport. And you'll want to give yourself plenty of time to ride in to the airport - last thing you want is to have to rush to your flight after a long shuttle ride and a slow day at security. Again, as a hotel, this place is just fine. The hotel itself did its job and gave me a decent place to sleep for a night. But they definitely need to look into offering more information in advance to guests who plan on using their shuttle service. Normally I wouldn't focus on the shuttle so much, especially since it's not operated by the hotel itself. But as a hotel that's offering itself as a convenient place to stay for tourists and travelers (in an area where said tourists and travelers are dependent on shuttles and public transit) any and all information related to the shuttle is an extremely important part of anyone's experience here. And guests deserve to know in advance what they're getting into - and, more importantly, NEED to know to ensure they have enough cash on hand for their commutes. read more

Holiday Inn - Hotels Near Me - West Drayton, XGL

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If you're looking for a place to stay close to the airport, this is a very nice and new hotel somewhat nearby. It takes forever to get there from the airport since you need to take a bus, once you get there you're able to settle in to a decent sized room. We had a standard room with a queen bed and a pull-out sofa bed and it fit 3 people just fine. Like everything in England, WiFi cost an arm and a leg so we went without it for the two nights we were there. The breakfast is buffet-style and I wasn't all that impressed with it but it's got the standard English breakfast. So, in conclusion, if you want to stay near the airport, this Holiday Inn is pretty nice. If you want to be anywhere near Central London, it's going to take you over an hour to get to the city by bus/tube... yes it takes FOREVVSS. read more

I stay here quite frequently because the company I work for has a contract with them. If I could rate this hotel only on the check in staff, I would give it five huge stars. Every employee I have encountered at this hotel is extremely professional, helpful and friendly. My issue is with the rooms themselves, specifically the air conditioning. In most of the rooms I've stayed in in the past two months it doesn't seem to work at all. The fan blows stale, hot air, but that's about it. I was there yesterday and the room was hot when I entered it. The thermostat read 24.5 degrees, and I turned the air on and set it to 20 degrees. When I woke up the thermostat said 25 degrees, even though it also said it was "cooling". If there was an option to open or even crack a window, this wouldn't be too bad, at least air would be flowing, but the windows are sealed shut. I felt like I was in a hot, humid cave. Yes, I know, England is not known for hot weather and a lot of places don't even have AC, but if I am in a hotel with air conditioning, I expect it to work every time. I have heard similar complaints from my colleagues. I hope this hotel doesn't put us in the worst rooms because they know we have no alternative, but I can't help but think it! If only the AC worked when I stayed there this hotel would have a much better rating from me. I just can't sleep when it's hot, and sleep is what I am there for! read more

Very Nice Holiday Inn. Surprised, shocked and again surprised that this was in fact a Holiday Inn that I was staying at. Very posh with different restaurants within the hotel and pubs within walking distance of Sipson Road. Nothing against Holiday Inn but it wouldn't be my first or primary choice for business lodging. It was probably the first time that those crazy commercials during the last two years of Holiday Inn rang through my head "I'm not a doctor or a professional but I did stay at a Holiday Inn, " even though I' still not even quite sure what that's supposed to mean. Great service and enjoyed the location. read more

This is a fabulous hotel right by Heathrow!! Just to piggyback on the other reviewers, I was also completely shocked that a Holiday Inn could be so nice! Completely cheap too! Unfortunately, when I stayed here, I had caught a disgusting cold and was uber sick. I just wanted a bed to rest in before making the long trip home the following day. My expectations were low... Our room was great, although pushing two twin beds side by side (seriously- there was NO gap in between them) was slightly awkward for me. I need space when I sleep, which is the whole point of getting two beds. But whatever, they were clean and comfy. The room was far nicer than expected, the room service fish and chips were delish and reasonably priced. The bathroom was spacious and the tub was big enough to take a good long sick soak. The hotel has a restaurant, although I didn't visit it. They also provided a shuttle in the morning to Heathrow. I would definitely recommend and visit next time. read more

This is my go to place when transiting via London. I try and stay the night I arrive and the night I leave. There isn't a single standout - it is the whole experience that works. Often good rates through hotels.com/travelocity/trip wire. As another poster has said - terrific English breakfast. They have a very large dinner buffet - and while it is just a buffet, the food on it is pretty good - covering enough kinds of food so that evn the pickiest eaters should find something. Beds, comfortable, location great, staff great. So what's not to like? read more

How to ruin a good hotel: If you show up in a car and park it in their parking lot you get a bill 3 months later for 100 pounds from a company that you have never heard of. they claim to own the parking lot. You did not have a permit because you did not know that you needed a permit to parking the the hotel parking lot. On my previous stay at this hotel I did not receive a bill for 100 pounds 3 months later. Sort of makes this this most expensive hotel in the area, and a total rip off. I am a Holiday inn gold member or I was. read more

Very unhappy with stay; poor service and various departments are not coordinated. Laundry service is poor. The restaurant was the one redeeming aspect. read more

This UK Holiday Inn's lobby/interior decor/accomodations are certainly a notch higher the other Holiday inn I 've ever gone to. The room we stayed with 2 beds is pretty spacious, nice and clean. We did not touch the computer for the first night as the wi-fi cost a fortune. Driving-wise, the driver is on the right side here in UK and that dissuade us to use a rent-a car. Instead we just took the bus and train here and commute like the locals .. ( I'm getting the hang of it!! For that, I chose London as one of the most livable city in the world. It's really extremely easy to explore and navigate the tube- that's how they call their train) This particular Hotel is very convenient transit wise. There's a walking distance bus stop called PLOUGH. Ask the doorman who was very friendly, nice and accomodating to us. From there, you could ride a double decker bus and drop off at HOUNSLOW WEST (Piccadilly Line) TRAIN STATION. From there , take the train to central London via this route: We drop off at Piccadilly Circus train station then we transfer train for Charring Cross. Drop off Charring Cross and walk to exit Trafalgar Square from there, you could reach The National Gallery.... for starter.You could also catch a bus tour- Original tours at Cockspur St. ( this is also at charing cross exit trafalgar square and find cockspur st) Do not pre-pay your activities on line. It is cheaper to buy on ground when you reach your destination. I just found that out to my consternation! If you want to go to The Victoria & Albert Museum, The Science Museum you could back track to (Picadilly Line) and drop off at South Kensington . If you want challenges and want to self-navigate London via buses and train, this hotel is the best choice for you..It could be a bit tiring but very self- fulfilling... read more

This place is pretty much an awesome steal. There are two Holiday Inns in this area; I've only stayed here as there is no reason not to. Comfy beds. Great room service. Fairly clean- I haven't found anything odd. And yes, for a hotel where you can hop over to the airport, cheap. I use it when I want to stay in London too and just take the train downtown. I think after the exchange rate it was some like $80 a night. Don't know if this is a special, as I stayed during off-season months. It does book up quickly tho, so plan for that. read more

Excellent hotel. Hubby used IHG points and had nice upgrade to new section w king bed. Restaurants here are quite nice and a few within walking distance are good. Second stay here so know r way around. Wish parking wasn't so pricey. They gave us a mini fridge for free. Wish euro hotels would put a top sheet under the heavy comforter, gets overheated at night. We've learned to bring bath scrubbies as never get washcloths over here. We'll be hiring a driver to get us to central London - faster easier then the train, bus, tube hassle. And national express I'd cheap option from Heathrow, but a lengthy trip. read more

Disclaimer: I only stayed at the hotel due to a flight cancellation. The hotel was arranged by the flight company. The hotel both accommodations and design look very nice. Unfortunately, the food provided at dinner does not cater to gluten free requirements. A weird vegetable soup was the only option. Which actually wasn't a good option after tasting it. The hotel room is very hot. The central HAVC (heating, ventilation and air conditioning) is set to heating on the winter and the windows are welded shut. The room is very hot even with the heating turned off. I almost got no sleep due to the heat. I even left the door open until time to go to bed (safety) to relieve some of the room temperature. It didn't help much but it was better than with the door closed. The hotel looks nice but I would warn you to get your food elsewhere (I got mine from several stores on Heathrow Terminal 5) if you have gluten free food requirements. Furthermore, bring a small fan if you don't do well above 28 degrees Celsius when sleeping. read more

We have stayed at the hotel several times in the past and always liked staying there. Now that it's under new management, their prices have increased, they have taken away the coffee maker in the rooms and replaced with cheap instant coffee packets, no complimentary bottled water and Mars Bar snack! :(. The beds are like sleeping on concrete, didn't sleep the 2 nights we were there. The toilet blocked up, our room should have been a King executive suite, which it was except the bed was a queen and not a King. There was a mini fridge in the room, but not working. We were on the 6th floor, and a room 3 doors down, must have had a leak, as the there was a nasty moldy stain on the carpet and the wall was peeling and moist, it smelt bad and moldy when walking past the room. Plenty of stains on the hallway carpet through out. The air vents in our room were thick with dust. The only positive comment about the hotel, was the lobby lounge, recently remodeled, very nice and the food was very good. The price for the English breakfast buffet was a little pricey 16.95 pounds per person, not worth it. I also had concerns about their security, I noticed that there were about 8 crew bags lined up against the wall by the hostess stand of the restaurant. They were not secured, and looked un slightly. Anyone could have walked up and placed something in one of the bags and no one would have noticed. Those bags was left unattended for quite sometime and being a guest of the hotel made me feel uncomfortable. Especially nowadays with what's going on in the world. I mentioned my concerns to the front desk clerk, and his response was "oh they are just fine", nothing to worry about !!!!!!! So with that being sad, I don't think we will be staying there again. read more