I don't write many reviews, but after my experience with Lentini Auto Salvage, I wanted to recognize the outstanding customer service I received. From the beginning, Chris was knowledgeable and helpful while I was researching and ordering a replacement door for my son's Honda Civic. Before placing my order, I shared photos from another salvage yard which packaged the door so poorly that it arrived with extensive shipping damage and had to be returned. Chris told me he would personally make sure my door was packaged securely, and he absolutely kept his word.
The door was wrapped exceptionally well and arrived without a single bit of shipping damage. It was obvious he took the time to package it correctly, and I really appreciated that attention to detail.
Unfortunately, the shipping carrier created a completely different problem. They were a complete no-show for the scheduled delivery day/time. No delivery, no phone call, no notification, nothing. To make matters worse, the shipment was later marked as "Refused/Returned," even though I never refused it.
As soon as I contacted Lentini Auto Salvage, Chris immediately took ownership of helping resolve the situation. He worked with their dispatch manager, followed up with the carrier, kept me updated throughout the process, and made sure the issue was being addressed until the door was finally delivered the next day.
That's the kind of customer service you don't see very often anymore. Chris went above and beyond to help resolve a problem that wasn't caused by Lentini Auto Salvage. He communicated well, followed through on every promise he made, and genuinely cared about making sure I was taken care of.
If you're looking for a salvage yard that is knowledgeable, packages parts the right way, and truly stands behind its customers, I wouldn't hesitate to recommend Lentini Auto Salvage. A big thank you to Chris and the entire team for the excellent service. I'll definitely be doing business with them again! read more