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    LensCrafters

    2.8 (118 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 2 months ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    The proof that I confirmed the appointment

    I had a schedule at 11am and I confirmed through text that I will be showing up and when I did she said that I didn't confirm and I had to answer there call to confirm ? What's the point of the texting confirmation system ? But heads up if you choose too come here beware 2nd time this happened waste of time and gas and mind you I work night shifts this was an extremely disappointing !!!!

    LensCrafters

    Good service at first, questionable service after payment but this is my fault LensCrafters 496 Plaza Dr West Covina, CA 91790 My appointment was in August 2025, and as of December 14, 2025, I am still dealing with this ordeal. Initially, the service seemed good, which is why I decided to move forward. However, everything changed after I paid. I went through multiple trials, and the process dragged on far longer than expected. I normally go to Costco or to my fantastic optometrist--who actually takes my insurance--but I chose this location because they were having a sale. That turned out to be a mistake. On my last appointment, I arrived at 12:35 p.m., which was my fault. I live in DTLA and can only come to this area on Saturdays and Sundays, so timing is difficult. I take responsibility for that part. That said, overall this experience has been extremely frustrating. Looking back, I blame myself for three reasons: I did not read the reviews beforehand I did not wait for my insurance I did not go to my trusted optometrist Had I read the reviews, I would have avoided this place entirely. I'm not saying everything is their fault--I fully own my decisions--but this experience taught me that sales are not always worth it. PS. This is not the one inside Macy's They also claim they gave a third trial but over the phone I declined it and still appears as I had it when one lady over the phone said she was going to disregard it since I didn't need it. The Doctor the lady she is amazing! Thankful I'm done with this place.

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    2 months ago

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    23 days ago

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    5 months ago

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    6 months ago

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    10 months ago

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    11 months ago

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    2 years ago

    Too expensive to order any prescription glasses. I was not impressed. Not everyone can afford a pair if you're a single mom!

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    6 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Business owner information

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    7 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

    Honestly this place is the best!! Staff Is amazing and their prices best everybody else!

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    Great service, great lead times, and a smooth process. Giselle helped me out and she made everything a breeze!

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    3 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    Page 1 of 3

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    Review Highlights - LensCrafters

    I spoke with Steve who said a jewelry store may be able to fix it but otherwise would need to replace it.

    Mentioned in 6 reviews

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    Golden Optometric West Covina - Even closer

    Golden Optometric West Covina

    4.2(330 reviews)
    0.2 mi
    $$

    I can see clearly now, the rain is gone I can see all…read moreobstacles in my way Gone are the dark clouds that had me blind... After an appointment here you can see clearly now. 5/5 Service You can book appointments online, I tried but actually had a question, called and booked over the phone with an appointment that same week. Online it only had appointments a week out. The staff is always very helpful from the front desk, to those helping with the eye tests to the Doctors. 5/5 Selection Large selection of glasses, from designer to generic brands. Glasses or shades at night. Transition to regular lenses there are options for you. 5/5 Parking They have designated spots for this location which is nice when the shopping center gets busy. Overall a pleasant experience with the staff and optometrist. Psalm 33:5, God bless

    I've been coming here for years for my overall eye health and prescription eyeglasses, and I've…read morealways had a good experience. They accept Medi-Cal, which is a big plus. One time I even had an emergency, I woke up in the the middle of the night feeling like something was stuck in my eye and it would not stop watering. I came in, and the doctor rinsed my eye and helped remove whatever was causing the irritation. She couldn't see anything specific, but it was most likely lint from a blanket. I was really uncomfortable, and they took care of me right away. The staff was kind, patient, and attentive. I would definitely recommend them to anyone looking for good eye care, especially if you have Medi-Cal -- that's a huge perk.

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    Golden Optometric West Covina
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    LensCrafters - opticians - Updated May 2026

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