Great location - highly recommend! Came here without an appointment to get a new pair of glasses. It was my first time at this location but I was surprised when I was told they could transfer my information from my old location to here. I was told I needed a new eye exam since my old one had just expired the month prior and would need to make an appointment. I figured they would have to make me come back another day but once again, they surprised me with being able to schedule me the same day, just a few hours later. Conveniently, they're located inside the Westfield mall so I was able to go do some shopping and grab lunch before my appointment. Once back, the eye exam and picking out my new glasses took a little less than an hour. Pricing is pretty much your average amount and it took about two weeks for my glasses to be ready. read more

LensCrafters - Eyewear & Opticians Near Me - West Covina, California

Went in walked in see if they could help me get my meta rayban glasses and Marie helped us out hooked it with a great price and service 10 stars if I could.. thank you so much will return to get a second pair of glasses can't wait to get them thank you Marie read more

I had a 10:20 AM appointment scheduled at the LensCrafters located at 1200 W. Covina Pkwy in West Covina. I arrived 15 minutes early and was waiting in the parking lot. Despite already confirming my appointment over the phone with their staff, I received a call saying my appointment had been given away because they claimed they couldn't reach me. This is completely unacceptable. I showed up early, confirmed ahead of time, and still lost my appointment due to their poor communication and disorganization. After many years as a customer, this experience was extremely disappointing. Unfortunately, I will be taking my business elsewhere. read more

Thank you, LensCrafters. You saved my day. My glasses broke and you had a frame that was exactly the same as the broken one. Hermione was fantastic. She found the new frame and put in the old lenses and finished in record time. I was out the door and happy. Hermione deserves a raise . Thank you so much. read more

I had a schedule at 11am and I confirmed through text that I will be showing up and when I did she said that I didn't confirm and I had to answer there call to confirm ? What's the point of the texting confirmation system ? But heads up if you choose too come here beware 2nd time this happened waste of time and gas and mind you I work night shifts this was an extremely disappointing !!!! read more

LensCrafters - The proof that I confirmed the appointment - Eyewear & Opticians Near Me - West Covina, California

Good service at first, questionable service after payment but this is my fault LensCrafters 496 Plaza Dr West Covina, CA 91790 My appointment was in August 2025, and as of December 14, 2025, I am still dealing with this ordeal. Initially, the service seemed good, which is why I decided to move forward. However, everything changed after I paid. I went through multiple trials, and the process dragged on far longer than expected. I normally go to Costco or to my fantastic optometrist--who actually takes my insurance--but I chose this location because they were having a sale. That turned out to be a mistake. On my last appointment, I arrived at 12:35 p.m., which was my fault. I live in DTLA and can only come to this area on Saturdays and Sundays, so timing is difficult. I take responsibility for that part. That said, overall this experience has been extremely frustrating. Looking back, I blame myself for three reasons: I did not read the reviews beforehand I did not wait for my insurance I did not go to my trusted optometrist Had I read the reviews, I would have avoided this place entirely. I'm not saying everything is their fault--I fully own my decisions--but this experience taught me that sales are not always worth it. PS. This is not the one inside Macy's They also claim they gave a third trial but over the phone I declined it and still appears as I had it when one lady over the phone said she was going to disregard it since I didn't need it. The Doctor the lady she is amazing! Thankful I'm done with this place. read more

LensCrafters - LensCrafters - Eyewear & Opticians Near Me - West Covina, California

Terrible service! My husband and I went to the West Covina Plaza location for our appointment on a Sunday only to find out both appointments were canceled. The reason was we did not confirm when they called. I said there was no phone call nor message from Lenscrafters. BTW I have confirmed both appointments through the email they sent me two days prior. The associate said my voicemail was full. No one leaves a voicemail on my phone because I always check and clear it. Anyway, she asked if I want to reschedule. I said No Thank you! I will never go back to this location. We get better service at other locations. West Covina has always been shady. The only associate we like there is Steve. Dr. Lam is exceptional. read more

I'm here now and I was 2 minutes late.. The girl by the name VAL. Didn't let me keep my appointment. So DON'T EVER BE LATE read more

This place will still get business. But I'd like to point out that this office does not: -take you at your appt time. Expect to wait an additional 20-30 min -does not explain the extra costs related to your prescription and why $$$$$$$$ -charges expenses separately - does not follow through with their little "perks" I was told I would get another nice case after my prescription glasses were ready. Received a cloth. read more

I have been a customer for over 20 years, I am insured and my eye exam was covered by my insurance, but now they are charging an extra $50.00 for the exam. I have been taking my family there and spend $400 or more for each of my dependents plus me. My old glasses were a little bend so I asked them to adjust them, and they did not even tried. I feel they don't care about my family or me. They only care about charging us as much as possible. Now I am going to another optometrist where they care. read more

I just went inside because I am looking for glasses. I am shopping around and comparing prices. An employee came up to me and asked how I was doing. I responded I'm doing fine and just looking because I like to shop around by myself. He had me leave the store because I was "just looking." That's a great way to lose my business. I definitely will NEVER come back to this specific LensCrafters. If I could give 0 stars, I'd give it that. read more

Too expensive to order any prescription glasses. I was not impressed. Not everyone can afford a pair if you're a single mom!

Second time here looking for frames only. Made a purchase this time and I have to say I am very pleasantly surprised with the customer service and lack of sales pressure, which I heard is a problem sometimes. I have had the same optometrist for years and really not looking to change, except the choice of frames in his place is limited. Came one before to look around and make a "short list" and service was pleasant as I recall. Today, greeted and asked if I needed help. Didn't think I did since I knew what I wanted, so he walked away. When I did have a question he was very helpful and finished the sale. He did ask if I needed the prescription filled here and when I said I didn't, he moved on. Even offered me the AAA discount which I would not have thought to ask. Score!!!! I also have to say, compared to Montebello location where I was ignored, this place has a larger selection it seems as well. Maybe just larger space but feels like they have more in stock to choose from. read more

LensCrafters - Eyewear & Opticians Near Me - West Covina, California

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This used to be my favorite LensCrafters (I was previously a customer) but their ridiculous COVID-19 policy is arbitrarily applied and I don't think I'll ever be returning here again. My boyfriend came to check out a pair of frames for the first time and the store had no more than 2-3 people working in the front at the time. There were no customers inside browsing anything. The guy let him in but said only one could come in. I think it's a bit excessive considering the size of the store, but fine, I'll let him browse alone. The thing that pissed me off was a family of 3 walked up and they let 2 inside. Wtf? I had to walk away before I got the urge to say something. The sign outside says maximum customers at a time is 9. There were literally 0 customers on the store floor before my boyfriend walked in. Absolutely outrageous. I guess it didn't help that I was just at the LensCrafters inside Macy's and we both were welcomed with excellent customer service. I'll be going there from now on. I will never again recommend this LensCrafters to anyone. Absolutely ridiculous. read more

Called and made an appointment and when I showed up they told me that they didn't have one for me. Spoke to the manager and he said I could wait but they couldn't guarantee I would be seen. Worst customer service I have experienced in a while. read more

This lens crafters in the mall are ridiculous we have a Had a horrible experience to top it off we are still Waiting for contacts after paying $200.00. It's been 4 months nobody calls us ever we were just left like idiots with no service but they gladly took our money . Smh no type of curtesy or someone trying to accommodate us just excuses after excuses . read more

I walked in as a potential customer to purchase frames. The employee greets me then ask if I have a prescription, I said no I'm here to look @ frames. She said, you need to wear a mask, I said sorry I don't have one can you give me one. She said we only have them for paying customers that are going to get an eye exams. NOT GOOD! So I went to my car, got a mask and returned with a hidden agenda. And that was to try on frames, take a pic of the ones that I liked and take my business ELSEWHERE. If you're going to require potential customers to wear masks, at least have some for them. It just cost you a sale. You lost my business at this location! read more

Scheduled an appointment online and arrived 20 mins early to fill out new patient paper work as expected. Then ended up seeing a different doctor than what I was scheduled for but I didn't care as long as they were able to see me. I think I saw Dr Lee instead of Dr Lam? She was very prompt and I felt like I was being rushed. During my exam, she told me I had an astigmatism which is new news for me since I've never had it before. Didn't bother to inform me on what it meant or what changes that would do to my eyes. Prescribed me some trial and to return for a recheck. Came back a week later and rechecked my eyes with Dr Lam. Thought my experience would've been better the second time around since he took the time to really talk to me and inform me more about my astigmatism and recommended me to wear daily contacts instead of monthly due to the dryness of my eye and work environment. Sure why not. So told me he would place the order and that his staff would call me when they're available for pick up. A month and a half later I called back and asked about my order and spoke to a Rolando. He said nothing was noted in my chart and that they would have to call me back after they speak to the Dr. Received a call back a day or so following and was left a voicemail by Amy stating I have to come in with an appointment to get the trial. Why do I need an appointment if it's a trial? Am i only trying it on for the day? Called back stating my schedule is too hectic for me to make an appointment anytime soon. I rather just do a quick pick up and try them and come back for a recheck appointment. Never got a call back so I called again to just finalize my prescription because I don't want to come back here. Everyone is giving me the run around and seem to not know what's going on. Says one thing but call back and someone says something else. Pretty annoying. I only came to this lenscrafter because the puente hills mall location doesn't have one and didnt want to drive to Santa Anita Mall. read more

I personally had a great experience with them; the reason for the 1 star if not less was because I recommend my Mother in law to this optometrist; I was confident that they would provided excellence service and just over all the best experience. I spoke to soon because they took over a month to provided her with her glasses and I felt embarrassed because the dates were always changing and it was an embarrassing experience. read more

The quality of customer service has declined to the point that it's time look for another facility. Spending $1500 with insurance for my family eye glasses, you would think they will provide better services. Will not recommend read more

"There was a glitch.. it'll put the money back.. 2-3 days. Just swipe again." After a deduction of over $300.00 posted in our account, the lady that was 'helping' us told us to do. I was unable to get my glasses unless I paid twice....???? Wow! The person didn't even offer an apology, just wanted us to swipe twice. I understand things happen, but this person could have had a better attitude and more compassion towards the situation. Bad experience.. read more

I always go to Lens Crafters for my contacts every year. This was my first time at the West Covina location. I only came here as i wanted to get my eyes check and order contacts before I moved 2 hours away. I had an appointment on Saturday at 4:45 pm however I did not get seen by a doctor until 6 pm! Once I got my eyes examined, the doctor came back with trail lenses. I told her I have always had the Acuvue Oasis and have no issues with them so if I could order the same ones. She told me oh we don't have those in store so try this daily ones and if you don't like them we will order you the Acuvue ones just call, no need to come back in. So I try them out for a couple days but they are horrible and make my eyes super dry. So today I call to order the right ones however they tell me of you need to come in to finalize your prescription. I was confused as I have NEVER had to go back to order my prescription. I have been wearing contacts for over 10 plus years. I know what works or not. So now they will not release my contacts prescription and I'm no longer local to drive back for them to "release" my prescription. They also ran my insurance for my exam so now if I need to order contacts I will have to do another exam which is BS. Sounds shady to me like they just want to milk more money from the customers. In the end all LensCrafters are not linked and I'll probably have to spend out of pocket just to get another exam so I can get contacts. read more

The best service- my Son got his contacts and his optical technician Nancy was amazing- she had patience and showed my son how to put his contacts on with so much care!!!! read more

They don't respect you time and believe they are like a hospital and make you wait an addition Al 45 mins befor e seeing the doctor with an appointment read more

Honestly this place is the best!! Staff Is amazing and their prices best everybody else!

The staff is polite and knowleadgelable, this review does not reflect on them, but this is the new experience getting glasses. I've been coming to Lenscrafters for many years, probably the late 80s. I've purchsed dozens of glasses, sunglasses, contacts and eye exams over the years. Usually it is pretty predictable and hassle free. But, it keeps getting worse. In the 80s and 90s, you could go in and they'd have your glasses ready for you in an hour (remember that?). But they pulled their labs out of the stores so now it takes a week or more to get new lenses, but that's OK, times have changed. But if you don't also order new frames, here's the experience. You take off work and come in for an eye exam. Then you order your new lenses. In about a week, you have to make an appoinment to come back and drop off your glasses and leave them with them. If you are lucky, they will have someone staffed to actually fit your leneses into the glasses (this used to be done when you walked in in the past, but not any more). So, you leave the glasses with them and then somehow either have the luxury of waiting around the mall for a few hours, or finding someone to drive you back to work, schedule to take off another day (or few hours) and schedule another visit to come back, hoping when you do the glasses will fit and you won't need to leave everything again. For the first time since the 80s, I'm now asking myself why go to Lenscrafters? There is more selection online, there is more convenience online, and you can get a quicker exam for less at Costco. Not to mention all of these alternatives are less expensive than Lenscrafters (way more expensive when you include gas, time off work, etc.). Pretty hard to understand how this model will succeed moving into the future, but my guess is they will go the way of Sears and other retail outlets that forgot how to take care of their customer. UPDATE: Called to make sure the glasses were ready. After a long hold, they said I'd now have to take off work again Monday to pick up only one of my sets of lenses installed in my glasses. After explaining how bad this experience was and how often I've had to take off work, the person said, well you should be able to pick today. No guarantee (like they had given me yesterday, but just a vague "should" be able to pick them up. Wish me luck, I'll now waste my Saturday waiting to see if I can ever get these glasses. read more

Made an appointment online and when i came in they had cancelled my appointment because i hadn't answered their phone call to confirm my appointment? as a busy person i cannot always answer my phone and it's very frustrating on my one day off to try and get my eyes checked i cannot anymore. do not come to this location unless you want to waste your time. read more

DO NOT COME HERE!! This place is whack it took 4 VISITS to my prescription... 4! What place makes you come back repeatedly just to get a contact prescription? First visit didn't have my trial lenses so I had to return to get them. Once I did they told me I needed to wait two weeks "to make sure they work." Never had an optometrist make me wait and return when I've already paid them for my prescription. Anyways I finally came back and had an opening appointment but they made me wait 20 mins when there was no one else there. Then I go in and this is the third doctor I've seen (no consistency) and she is not familiar with my file AT ALL. Like she had not reviewed it or understood why I was there. So after checking to see if they work she was trying to tell me I have to wait 1-2 weeks w trials before they finalize it. I was confused so I told her no I'm wearing the trials and I've already waited the two weeks so they work that's why I'm here?? I also mentioned this when I came in and over the phone so I didn't understand her telling me this. She kept doubting me and went to check with the front and came back trying to get me to take new trials!! I said "no I'm fine I just need a prescription for the ones I have I don't want those." And she repeatedly gave sarcastic remarks "if you say your fine" and "okay if you say so" ??!? She was trying so hard not to give me my prescription and another thing this felt like her first week bc she could not control the machine that you lean your chin on, it kept hitting me and she didn't know how to stabilize it. My point is DO NOT COME HERE. Seriously just go to Costco or Sam's club this place is full of bs read more

I went last minute to treat myself for sunglasses and Joe was very helpful and patient with me! I ended up buying a new pair and I'm excited to have them shipped to me! read more

Great service, great lead times, and a smooth process. Giselle helped me out and she made everything a breeze!

I walked in there to see if they had a screw for my Carrera sunglasses and to swap the lenses on my spy sunglasses. I went in there with the intention of paying for the service. They said they could do the job and took the glasses to the back. Took them about 10 minutes. They came back and they said they were both fixed. I asked what this was gonna cost me and they said not to worry about it. They were just glad they could help me out. Thanks again!! read more

Thank you Stephanie! Great customer service, walked me through the process of ordering new glasses. Found all of my info quickly from my previous exam. Professional assistance even figuring which frame fits well with my big head. I'll be coming back looking for her great customer service and help. read more

First time I came here for safety glasses. No issue with the glasses or the exam but when I was told I'd be called in 10 days to get them they never did. I had to call and ask. Wouldn't you know they were ready and have been for a couple days. Today I walk in without even a greeting. Other customers were greeting and helped as I sat. After a few minutes I went to the counter. They looked at me as if they didn't know why I was there. Told them I'm here to pick up my glasses and it's been about a month. Well they were there by under the wrong phone number. Manager was nice enough to apologize and get me on my way but the lack of customer service as I came in and stood in front of the counter was shameful. Not to mention 2 pairs of glasses at 2 different times sat there until I had to come in and check. read more

July 30, 22 I take my daughter and myself for exams and glasses. My daughter ordered contacts. They ordered them and would call us in about 8 weeks, when they arrived. I was charged $466.30, which of my insurance paid for most of our glasses. I called yesterday, a young lady says "I see your order, but they did not get ordered, im not sure why the doctor did not order them!" I see here you paid $177 for her contact fitting, I am so sorry, I will have my manager call you!" Today, I call back, because no one called me! Rolando (manager) which by the way was very condescending, had no clue! He only saw our exams fee in his system! Yet, I am telling him I see the charges on my LC credit card statement! He tells me to call corporate, he has no way of refunding my money! He said he had other customers there, and could not help me!! I told him that I also was a customer with a problem that was their fault!! I just emailed corporate, I want my refund! I have no contacts, no fitting, out $177! Shady!!! read more

I always prefer getting my glasses here since they have a wide variety of brands. The employees have great customer service skills and they have an optometrist on site. the place is highly recommende! read more

One thing that irritates me about lense crafters is they always try to upsell you even after you already know what you want. But i needed my lenses and i already have been here. I have no issue you trying to help me but dont pressure me after i say no. read more

Nick at Lenscrafters is amazing. I always feel all my needs are met. I finally got a pair of Ray-Ban Sunglasses. They've got a wide selection and styles to choose from. read more

It's times like this one that it's disappointing Yelp doesn't allow you to rate 0 stars. HIGHLY UNPROFESSIONAL and RUDE. I had my eye exam here at this very location 1 month ago. The whole process beginning to end was and continues to be a disaster from appointment scheduling, insurance verification or lack of. Everything and everyone was disorganized. I made it through the exam but decided to order the frames and lenses online due to better deals and final price. It took the whole month for them to send my glasses for in store pick up. When I arrived they couldn't find the order and tried to send me to the Macy's location without even double checking their system. I insisted and they found the box. The whole time they kept trying to send me away as if I don't know the difference in store and somehow forgot where I went to my original exam. The rep there was very rude and unprofessional. He did not want to help. I opened my box and the one of the lenses wasn't even attached. The rep said you have to mail them back even though he could've fixed them. Since he didn't receive the commission for this sale he was acting like an ass. Another rep stepped in and fixed the lens. The lens again fell off. They, at the store, said to contact online services even though online services said to go to the store to get the lenses refitted which they refused to do in store, again because they didn't get the commission on the sale. It's the same damn company so this makes no sense. Long story short they were and continue to be very condescending. Keep in mind I kept my cool and didn't give them attitude or anything negative on my behalf. This whole company is very rude, unprofessional and are downright terrible at every single aspect of service. I wouldn't recommend this place to my worst enemy. Avoid this place at all costs. Also, the frames were scratched and the prescription was wrong. They didn't want to replace that. There's so much wrong with LensCrafters and my experience with them id have to write another 2,000 words just to cover it. DO NOT SHOP HERE. read more

I get my Prada adjusted here when I'm around the area. Actually, I get my glasses adjusted for FREE at any Lenscrafter. The place is a typical Lenscrafter. Nothing else to say. read more

LensCrafters - Eyewear & Opticians Near Me - West Covina, California

I just talked to nicole on the phone and she was so helpful and professional. She spent a long time with me checking my insurance benefits. We have been to this store for my son's last two exams and we have been happy with it. read more