Earlier in the year, I was here for an eye exam. My experience was fantastic, but I didn't think to leave a review. However, over the weekend, I visited this Lens Crafters location with my wife and observed unbelievably great service. My wife needed her glasses repaired. It was missing a screw. She took it into LensCrafters without an appointment to get it repaired. They fixed the glasses in less than 5 minutes. For free. Didn't even ask her if she bought the glasses there. Nuff said. read more

Save your time, save your money... The optometrist couldn't get my RX right after 3 exams, so I told Lenscrafters to just give me my $$$ back. Lenscrafters couldn't give the money back for the optometrist portion of the service because the optometrist doesn't work for Lenscrafters. This whole experience has been an absolute disaster, so I'm taking my business elsewhere. read more

Warning to future customers: They will charge you undisclosed out-of-pocket fees and refuse to take responsibility. I explicitly verified my insurance with staff TWICE before my exam and was assured everything was fully covered ($0 copay). However, during the exam, they performed an extra specialty service without disclosing the $85.50 fee or obtaining my consent beforehand. I was hit with this surprise charge only at checkout. When the assistant manager called me to address my complaint, the experience was appalling. They were extremely rude, constantly interrupted me, refused to let me speak, and dismissively claimed the unauthorized fee was "just part of the process" while shifting blame onto my insurance. Failing to disclose extra fees before rendering service and talking down to customers is completely unacceptable. read more

I just need an adjustment mind you I bought my glasses here. And it took more than 30 mins to wait I think it's unacceptable. It's not my first time here too. I always get my glasses here for many years too. Maybe its is time to change. read more

LensCrafters - Optometrists Near Me - Torrance, California

I brought my husband's glasses &prescription(still valid) to see whether they can fix the scratches on the lenses and if they can't I was going to place an order but this lady immediately said my husband has to come in,she wouldn't even help me to check whether our insurance still covers or not, but when I brought my husband in all they need just the prescription,I felt that lady(a African American black lady)didn't want to service me and we have been this Lens Crafter customers for so many years,very disappointed. read more

I had the most pleasant experience today at the LensCrafters in Torrance, specifically with Tommie! my prescription glasses were damaged and I unfortunately thought I would need to purchase another pair. The place was packed and I was on a time crunch around 1. Tommie approached me and gave me as estimated time before he could attend to me. That was very rare in my experience and truly grateful. He returned shortly, addressed my concern, fixed the frame after going back, and actually made sure all my needs and concerns were fixed. He was pleasant, kind, patient, and understanding. I felt seen and not rushed. I was surprised he was not the manager as you can tell he was genuinely happy to be there and a great addition to the LensCrafters team. I will return only to this branch and will recommend all my family and friends as well. Tommie #41608 was amazing! Thank you again!! read more

I cannot review as far as exam, lens and frames go because I NEVER got that far! I called 3 times and 3 times I was put on hold (the 2nd and 3rd times told it would be just for a short time) and I waited each time for almost 10 minutes!!! they never came back to me! I only called the Torrance location because they are close to where I live, My last exam was with LensCrafters in Century City, Los angeles. Since Torrance can't be bothered to speak with me on the phone, I'll try Warby Parker and see if they want my business. read more

Went into the store to have some prescription sunglasses readjusted. Maria was the associate who helped me out. She did an excellent job. Super personable and kind. Would definitely return. read more

Best customer service I have received at any LensCrafters. I was immediately greeted during separate visits and was assisted by the attentive and welcoming staff. The staff was very patient and very informative when I had questions or concerns and I was actually encouraged to take my time to make my choice without any pressure to purchase. Other locations won't even speak to me when I walk in so I was pleasantly surprised. I will keep driving across LA traffic to come back to this location only. This location knows how to connect with clients. 10/10 customer service every time. read more

Awful establishment. Everything they do and how they handle customer complaints are all "for profit" focused. My dad has a degenerative disease and he explained why he couldn't return his eyeglass within the 30 days window (whole other long story) despite Dr. Nickolos A Scavo saying he could fix my dad's double vision with glasses even though he had the degenerative disease. The 30 day window merely passed and the sales rep told him "no refunds". I also emailed the manager at the location a week ago with no response. Bet I will be going down there this Friday. If they are still saying "no refunds", Lenscrafter corporate and the Better Business Bureau will be hearing from me. Torrance community is small. Please be more customer centric. read more

I normally don't leave reviews, but this experience deserves to be shared. My father, who has a rare disease called PSP, purchased eyeglasses here after being assured by Dr. Nickolos A. Scavo that they could help correct his double vision. Unfortunately, the glasses did not help, and when we tried to return them, we were told the 30-day window had expired. Him and his caregiver explained his medical situation and the reason for the delay, but the staff showed no flexibility or empathy whatsoever. The response was simply "no refunds." With his caregiver's help, he even emailed the store manager over a week ago and never received a reply. It's frustrating to see a business prioritize strict policy over human understanding especially when dealing with someone with a medical condition. Customer care should extend beyond a calendar deadline OR AT THE VERY LEAST find a comprisable solution. read more

I had a great experience at LensCrafters at Del Amo. After having issues with a previous prescription from another provider, the doctor here took the time to properly examine my eyes and explain everything clearly. I was given the correct prescription, and I've been wearing my glasses every day with no dizziness or discomfort. The doctor also reassured me that I have good vision and only needed a minimal prescription, which I really appreciated. Professional, thorough, and honest service. I highly recommend this location if you want accurate care and doctors who truly listen. I highly recommend you to schedule your eye exam appointment with Nickolas A. Scavo, O.D I'm definitely scheduling my eye exam appointment for this year with him again read more

A little bit above average experience here just because of the great location in the mall. Staff were friendly and helpful. The eye exam also was fine. They have a good selection of frames. The pricing, on the other hand, is high. You could easily walk out of here spending near $1,000, which when you realize is only happening to us because we live in the U.S. it does start to feel like exploitation. Hopefully you have insurance, and they do have some half off promotions and cheaper options. The whole process is also kind of long from exam to completion of your order probably gonna take an hour and a half at least. read more

They leave you in hold forever (17 minutes and counting), the website doesn't allow you to book an appointment because it says, "error loading" then are you forced to go back and retry the process. You get stuck in a perpetual loop. What a waste of time and I havn't even stepped into the place. This is on a Sunday at 230 pn approximately. What could take near 20 minutes? I can't think of anything. I think I'm being ignored on purpose. I'll go to Warby Parker down the street instead. I hear great things about them. Lol read more

Brought in my sunglasses today looking for advice on how to fix the fitment. Did not expect to have them fixed today but the to my surprise they were more than happy to help me. Kevin helped to heat and fix my glasses and also gave me advice on how to maintain the condition. The service was 10/10 read more

LensCrafters - Optometrists Near Me - Torrance, California

Huge shout out to Stella for fixing my husbands glasses! Walking in, we felt very her positive energy and willingness to help us. She was amazing and fixed our situation in a matter of minutes thank you so much, Stella we appreciate you very much. read more

Professional and knowledgeable front staff and technicians. Doctor who performed the exam was wonderful, professional, took the time to explain eye exam results. read more

Believe the bad reviews about this place, horrible customer service, only interested in overcharging you for their services, I would avoid this location at all costs read more

Great experience, always taken care of very fast and always professional/understanding. Stella, was super sweet and took care of me right away. Amazing personality. Give Stella a raise immediately, she loves her job seriously. read more

I usually only write restaurant reviews, but the service here was so exceptional that I felt compelled to write this for my own record as well. One of the staff members, William, was incredibly knowledgeable, kind, and impressively efficient. When I was debating whether to order my contact lenses from Costco, he kindly informed me that LensCrafters offers a price match service--so I placed my order right away! Dr. Kuo, who is only available on weekends, is also someone I truly appreciate. I used to visit a traditional eye doctor, but since I don't have any major eye issues, it's been wonderful to have a place where I can get my annual checkup and order my contacts all in one visit. The weekend availability and extended weekday hours are such a huge help. I also love how convenient everything is--I can shop while waiting, and after my checkup, I can enjoy a meal. The entire experience is seamless and pleasant. I'm truly grateful for the wonderful service and thoughtful environment here! read more

Wanted to give a big thank you to Kevin who works at this LensCrafters location. I went in asking a general question about a repair to my glasses expecting to come back at a later time to get my issue resolved. Kevin approached me and hopped right into action for an issue that I was concerned about that I was expecting to take a long time. Within minutes and without any hassle, without any worries about rescheduling. Kevin went above and beyond to resolve my issue within moments. For that, I'm very thankful and will return as a valued customer for all my other needs and issues. Thanks to Kevin. He has made me a big fan of LensCrafters now. read more

Amazing experience! Liliana was so nice answered all our questions and helped us find the right frame. Overall experience was outstanding.

I had a really disappointing experience with this LensCrafters location when I tried to reorder my contact lenses over the phone. I initially spoke with an employee named Yuri, who told me I couldn't place an order by phone--even though I've done so in the past. When I asked if the policy had changed, he said he would check and call me back. He eventually called back and confirmed he could place the order after all. I explained that I had been in for an eye exam about a month ago and had only purchased a small supply of lenses since I was planning to get LASIK (which is now no longer an option). Because I have different prescriptions in each eye, I had purchased one 30-pack and one 90-pack. I asked Yuri to confirm what I had previously purchased and help me calculate how many boxes I would need for a six-month supply. He clearly became frustrated with the request, and although he thought he placed me on hold, I was still on the line and overheard him say to someone in the store: "This crazy bitch is making me work." Completely unacceptable behavior from anyone, let alone someone representing a national brand. To make matters worse, I submitted a formal complaint through the corporate website--and the case was automatically closed without any response, follow-up, or resolution. I will not be returning to this store and strongly recommend others take their business elsewhere. If this is how they treat their customers, especially when caught on a hot mic, it speaks volumes about their professionalism and accountability. read more

When Kevin's in the house it's excellent. He makes it happen for sure. Things progress efficiently! Francisco is great as well. Poor man had to show me how to wear contacts which is an Emmy award winning Saturday Night Live skit for sure. Both demonstrate great customer service and Luxotica needs to commend these two AND the optometrist...he's amazing too. read more

LensCrafters - Ray Bans - Optometrists Near Me - Torrance, California

Went in here to get some very special glasses fixed. Chenell greeted me very kindly and was super helpful. Both lenses were popped out of my glasses and it was a super difficult fix. I couldn't do it nor could a few places I went before here. Chenell passed the task on to Willy who took on the task with success. I felt really taken care of from the moment I walked in and left feeling super happy. Amazing staff here read more

Rude, condescending staff -- I recommend going to a different location. I recently walked in to purchase a pair of glasses. A staff member made derogatory comments about my vision prescription, refused to provide the wi-fi after I requested it so I could retrieve my requested insurance info, and tried to shame and trick me into purchasing the most expensive option without explaining pricing clearly ($812, down to $512 with promotion, for a spare pair of glasses and no explanation of the pricing breakdown?). The interaction with this one staff member was unpleasant and disrespectful to the point that I left, although the other staff were friendly and helpful. I wonder if the gentleman that I spoke with received any training in customer service or basic decency. Any supervisor should attend to this problem otherwise the location will certainly lose business. read more

Long wait times to order contacts. Several files on the same person. Difficulty finding prior prescriptions to give a copy to patient. read more

Two years in a row for eye exam. This place is located on second floor of Del Amo near Nordstrom. This place is really clean, interior is bright, I love their furnitures and decor. So I am writing this during the covid pandemic. The employees are wearing masks and gloves. There's hand sanitizer throughout the place and I did see the employee wipe the tables and stuff after a customer left their seat. Great job. I had Dr. Kuo today and she was very friendly, energetic, informative, and amazing. She told me she worked for Lenscrafters for 35 years yet she's so energetic and passionate with her career and towards her customer! When she asked me if I had any question, I asked her something related to anatomy/physiology, basically cornea doesn't have blood vessels and breathes from the open air, how does contact lens affect the oxygen supply to the cornea. She explained that contacts are made of silicon and stuff, not plastic and is breathable. She explained to me in depth and she really knows everything! I don't have anything bad to say about this place during my second visit. Exceed my expectations from staff to doctor to the beautiful interior which most people probably overlook. read more

I'm going to be honest, they DO have a good selection of glass eyewear but the MANAGER was rude. She made me feel uncomfortable for some reason. I would try on the glasses (because we can) and in the mirror I could see her right behind me?? I turned around and she would pretend to be looking at her iPad or talking to an employee. I walked to the other side and tried on glasses there, and there she would follow me and be right behind me, staring at me! I could see her in the mirror, I don't know what her deal was ??? She even came up to me and looked annoyed because I was probably trying to much glasses?? My husband got annoyed and we didn't buy anything. Just walked out, she really doesn't know customer service. read more

See all

Staff and Dr Scavo are great here! They had me in and out within an hour and everyone was fast and friendly. Dr Scavo was very nice and explained everything to me . Great selection on eye wear I was very surprised. I definitely will be back thank you! read more

Mediocre service from the representatives here. They will take in all the Asian people first regardless of appointment times and leave you waiting for hours after your own scheduled appointment. The LensCrafters at Culver City somehow manages to keep it more professional and moving smoothly without minimizing people read more

Dr Niida was very kind to our family and had a great rapport w/ my kid. We will be back!

I just visited this store in Del Amo Mall an hour ago! I was fortunate enough to be helped by Kevin Uriyu! He was very professional and kind! I gave him my prescription and he knew exactly what he was doing and was fast and efficient!! I was able to get new frames and lenses at a great price and in only 2 hours!! Thanks Kevin! You're the best! Ask for Kevin the next time you need help at this LensCrafters location!! read more

Frank is the best ! Took great care of me . If I have any issue he is on it . I had just had my last cataract surgery and finally got my new prescription. Brought my old but in good shape frames in . He helped picked the proper lens type etc I picked them up. 6 hours later I could see perfectly again after months of poor eyesight in between surgeries. Happy Happy here. Go see Frank ! read more

For the first time being there asking for something simple, it seemed like they didn't bother helping me at all. I even asked if they sell any glasses repair kits and their answer was so... like what kind of glasses store doesn't sell repair kits??? I was thinking about getting my glasses there for the first time but after today, I'd rather just go to Costco. read more

I love this LensCrafters it has been one of my favorite LensCrafters so far and I've been to this one 3 times . Well so far I think this LensCrafters customer service has been always the best to me and I think her name is Jessica and she was way too nice and so patient with me. If you read this Jessica I'm sorry I was trying on the entire store ! read more

I had an appointment for my sister and I. It was our first time at a Lens Crafters location. From the very beginning the service was really good and it only got better and better. My sister needed contacts for the first time for her sweet 16. We went with VERY little lead time as her event is in a week and she walked out with contacts on and ready to go for her event! The doctor made it a priority to get her some contacts for that day! While they were teaching her how to put her contacts on, I was choosing glasses for myself and I love how accommodating my technician was in helping me choose a good pair for myself! She was very welcoming and super easy to talk to! I am very picky with my glasses but we found an amazing pair so fast I ended up buying two! I have to say it was the best service I have received in the ten years I have worn glasses. I will be coming back here for sure! read more

kevin has been such an incredible help for my father. so patient and kind, truly an exceptional employee!

Thank you Risa for the amazing customer service and going above and beyond to make sure I had contacts. During the Covid crisis, I could not get a hold of anyone in the other LensCrafters stores. I called this location and Risa answered. I knew she was busy helping other customers, but she kindly asked if I could hold. Once she got to me, I told her that I needed to order contacts. She ordered me a supply to be delivered to my home. I asked if I could get a temporary pair in the mean time. She spoke with the doctor, and although they didn't have my exact prescription, they did get a temporary pair for me that I could pick up! I know Risa was busy, but when she helped me she was kind, courteous and efficient. I felt like I was her only special customer! Thank you Risa, LensCrafters is lucky to have you! read more

Jennifer was incredibly kind and helpful. She walked me through every step of the process and made sure to answer all of my questions. She was very thorough with every purchase I made and helped my confidence in making sure I made the right choice. She is the main reason I got so many pairs of glasses and walked out feeling great. She truly is an asset to your office. I had previously gone in August to get an eye exam and Dr. Yasmeen was also incredibly helpful but for some reason I never placed the order for my contacts until today. Jennifer assisted me with that and truly made a loyal customer out of me. read more