Idk why all the bad reviews. The eye doctor here is awesome. They also have a great selection of Oakley glasses. Glad my insurance steered me to this place. read more

Really expensive and very poor quality lenses. They developed a crack without dropping or anything that would have damaged them such as the Lens being struck by an object. Very rude and unhelpful when asking for suggestions about my glasses. I will never recommend them for eyeglasses. I would recommend Costco , I learned my lesson. read more

LensCrafters - Eye glasses - Eyewear & Opticians Near Me - Stockton, California

Experience has been horrible lately. Our family have been customers for years. Doctor left and majority of previous staff also left. The current employees seems so miserable and horrible customer service. Ruby initially had an attitude but after another visit she was a little nicer. The tall short hair Caucasian lady cannot take no for an answer and has an even worse attitude. We Refused the dilation for my daughter's eyes and she kept being passive aggressive about it and just couldn't let it go. The doctor didn't even question to push it. The only decent person left there is the AM Veronica. I think she knows how these people are so she will chime in to smooth things out. The other young ladies in there are pretty cool. But man this location has gone downhill. New doctor Dr. Pontius is really nice though. But I think it's time we take our business elsewhere. read more

Stopped by today and was helped by Dr. Michael Pontius and he was extremely sweet and insightful! Not sure why the ratings are so low they have a really good selection of glasses and even nice sun glasses the whole team was really helpful thanks again guys! (: read more

I love this place! Everyone is so helpful and knowledgeable. Dr. Pontius is wonderful. He took the time to talk to me and find out what was going to work best for my lifestyle. Ruby helped me order my glasses and she was so great that I wanted to hang out longer just to continue our conversation. Highly recommend! read more

managers were awesome in helping me with my Meta Ray bans, even when Ray ban had sent a defective one to me, they were awesome to replace that and have me on my way. I would definitely recommend coming here if you're looking to get some frames or importantly have your Meta Ray bans picked up there with full confidence! read more

Ordered Ray-Bans Clubmaster sunglasses from the official site and had them shipped here. Once arrived, Catherine helped answer a few questions and also processed my sunglasses to glasses. read more

Veronica was super sweet & helpful. I always feel welcomed when I go to this business. The employees are always friendly & helpful.

10/28/23 AM That Lady that worked at the front desk that morning is rude and not welcoming at all. She got attitude problems. As I walk up to the counter to be assisted I greeted her with Good morning but ended up getting no response. Instead she slammed a clip board with papers in front of me without even saying anything . like "hello ?? what do i do next?' I have to figure everything on my own on that paper. Next, during the exam room shes not even thorough of the job. It was so awkward for she was just dead quiet the whole time. I never had issues before , dr dave is always great and awesome but that one spanish lady ruined everything, Im not going back there anymore. She needs to be evaluated! Lack of Customer Service read more

Huge corporate scheduling issues. Made an appointment online for 9:40am. Facility doesn't open until 11am. It's my first time here and I couldn't foresee that issue. Drove 20 minutes to Stockton for it. Some of us still actually have jobs we have to go to and we plan our days off around appointments. Will be completely moving away from using LensCrafters. Their optometrists are independent and amazing, but the corporation is terrible. Update 1 day after incident: I had left a kind voicemail the day of my appointment asking for them to call me back because I was confused. I have yet to hear from them. 4 days after incident: no call back from office, but did receive an automatic email from LensCrafters asking me to reschedule AGAIN with appointments times before they even open! read more

My husband and I walked in with our prescription (did our eye exam at Costco) should have done it at LensCrafters. We picked out our glasses (so many to choose from; even a clearance area.) we sat down with the amazing customer service ladies and got our glasses in 2-3 weeks! read more

I don't have much to say except for I'm a person with a disability. I rely on public transportation and the bus service here does not run good I was six minutes late to my appointment most doctors give you 10 to 15 minute grace. Right when I got there, they did not even ask my name, they asked what time my appointment was when I told them they said they cannot see me. I told them can you at least check with the doctor they didn't even budge so it was a big waste of time I will not do business there again. read more

Long story short Front Desk lady got issues. Customer Service sucks, rude AF! Will never go back.

Horrible customer service. They act as if it's a bother to them to do their job. I specifically said a whole story to this lady and see clearly didn't care because I had to repeat what I said. It's really ridiculous. read more

Extremely rude customer service. The creature that answered the phone won't even listen to what customer has to say. Kept talking over me and interrupting me. You are not a people's person then don't get a customer service job. read more

Jan 2024 review: Stay clear from this LensCrafters as they are extremely overpriced, not to mention the most rude! Laughed at me when I asked a question and made me feel like I was stupid! They lost my records from years past and now only honor their work for strict 30 days. They made a mistake and wouldn't take responsibility for it. My lenses were ordered incorrectly and when I finally got home from the holidays and my travels it was a bit over 30 days and they refused to help me at all and wanted me to spend another $600 for new lenses. $600 for computer lenses??? Are you kidding me? That's not even the frame!!! All because they screwed up on the lenses in the first place. My glasses are giving me headaches and glaring even when I ordered them anti-glare and the blue tint. Which they had neither! I've been a customer for over 15 years and this is how they treat their clients. I HIGHLY recommend staying clear of this location or any shady LENSCRAFTERS ! I found WAY better pricing at Target Optical in Manteca or Costco if you are a member. I bet you will save over 50% on your glasses! They are in the mall and have high rent so they charge more here for everything. Don't say I didn't warn you!!! Never again will I be back here. I hope they go out of business soon! Because it kills me to see people getting ripped off like this! read more

Ask for Kathy! Shes great and made the process very simple and easy! Explained everything thoroughly! Will be going again soon read more

LensCrafters - RayBans! - Eyewear & Opticians Near Me - Stockton, California

cannot send email online! the form is broken in contact us link! fix it! i tried to look all over the website to send email! nothing! chat is also unhelpful! read more

LensCrafters - This is bigsy - Eyewear & Opticians Near Me - Stockton, California

LensCrafters has changed what they've always been known for-glasses in 24 hours. Unfortunately they changed after I had purchased not only glasses but the replacement insurance. Now when I need a replacement suddenly they can't seem to make glasses in even 5 days despite the fact that I am unable to function without glasses and the delay is causing eye strain and headaches. We have called several times and they keep putting us off. The person I spoke to couldn't seem to understand English and couldn't get past the idea that she had spoken to my husband. I did yell at her due to the fact I don't know that she grasped enough English to understand that we have been given different answers by different people and I want an answer for how much longer I have to remain non functional because I can't see. The main LensCrafters contact number won't speak to a person so they can resolve issues, you actually have to email them. Email tag is not customer service, it's a delaying tactic so they don't have to actually help people and the customer usually gives up before they get satisfaction. read more

The worst place to get glasses terrible customer service won't even answer phones when you spend hundreds on glasses then they don't come in on time and know one will let you know until you physically come into the store just for them to tell you somethings wrong we're waiting do not spend your money here you have been warned read more

Website says the store is open at 9. I got there at 9 and one of the workers came out and said they open at 10. Went back at 10 and found out they actually aren't open until 11. Went back at 11 and walked in to 5 workers standing around the desk and not one greeted me or asked if I needed help. Horrible customer service and the selection wasn't great anyway. Walked out....Would never refer anyone to this store until they all take a class on sales and customer service.. read more

Took my son to get a pair of glasses and the guy kept bundling all his optional add ons and wouldn't remove them. Would keep saying he was trying to "lower" the cost but all he was doing was bundling together his additional add ons that my son doesn't need. I then just walked out after he kept doing it. So beware to anyone who walks in, they'll bundle all these optional add ins and won't give you an option to just purchasing frames and lenses. read more

This review is for purchasing and having eyeglasses adjustment. Wanted to give a shout-out to 3 stellar employees that have my visits painstakingly awesome. They treated me like visiting a friend, made me feel welcome, and not feel like a stranger. They helped me over and beyond. The following people (Lisa G., Jeffrey G. Ama W.) need to be honored for their impeccable customer service and professionalism every step of the way, making sure I did not wait long, answering all my questions even if I sounded needy, and making sure my glasses fit my face well. I never felt rushed and I appreciate that they accommodated me as a walkin very quickly even with calling 15 minutes prior to arrival as well as having glasses prescription not from this store. Thank you very much!!! read more

This was my first time at Lenscrafters and I had a very good experience. I got my eyes checked for glasses and contacts and the process was smooth and informative. The people here were very professional. I did not get pressured to buy glasses or contacts from them. They seemed a little short staffed and had a lag in their system, but they did their best to make sure everyone was checked in, taken care of, and was able to leave as timely as possible. They were apologizing profusely for the wait, even though it wasn't long IMO and it was understandable considering 3 other patients were in line ahead of me when I was ready to buy my frames. Overall amazing experience and I will be coming back again. I wore a mask before going in for my appointment and saw a sign that said masks were required outside of the side door. The mall wasn't open yet so I couldn't see if it said the same from the mall entrance, but I would recommend wearing a mask just in case. read more

I lost a screw on my glasses and needed them to compete in an important event. I checked a couple of places at 5pm on a Sunday with no luck. I went to the lenscrafter at the Weberstown mall in Stockton and they fixed my glasses in ten minutes. The manager on duty was great and her assistant fixed my glasses and didn't even charge me. I used them the next day at a regional competition and did great. It's nice to get great service. I've had multiple sets of glasses here and have had my eyes checked here for years. read more

Horrible customer service. Came across an accident in the way to my appt (out of my control) I called to let them know there was an accident and I was runny late, by a few minutes. I arrived and they had me reschedule. So not only do the front desk staff have RBF which is not pleasant to the eye they were extremely rude. Although convenient, I definitely would not recommend. read more

Simply could not get ahold of anyone. I left 5 messages and no one called me back. I wanted to give ample time to cancel my appointment - cannot even cancel online, only reschedule. Terrible customer service!!! read more

4-25-2021 I had a very frustrating experience at the Sherwood Lenscrafter, I purchased expensive designer glasses. They did not fit, but no matter how many times they tried to make them fit, they were not willing to stand by their agreement to remake or refund. After 4 trips for adjustments I realized I was just out $500.00. read more

The Lenscrafters in Stockton, California is worst place to get the glass. I went to get my safety prescription glasses on 8/6/20. I called them the last 4 days, no one answer the phone call, I stopped by to the store, and ask for my glasses, they tell me it waiting for the lens. WTF, I asked assistant manager why she didn't call me to update my order status.. she fxxx stupid, she said we were so busy. What a stupid customer service is that... don't believe me, try to call lenscrafters in stockton now to see they pick you... Never go back to this place again.. read more

In the store just to buy frames. Staff in cell phones while 4-6 customers waiting. Very frustrated to wait to pay cash for lenses NO exam but gotta wait for employees to finish posting on their personal cell phones. WALKED OUT. YOU LOST THE $$$$ read more

LensCrafters - Eyewear & Opticians Near Me - Stockton, California

I forced to get glasses with the impression that I was getting the quality eye care I need to continue with my daily business and have lost clients because I couldn't see!! Jeffrey was rushing me and chose my style of vision only to later have to upgrade and pay extra!! Really clever way to get more money and never revealed that we had an option. If I knew that they could not fit my needs,than I could have taken my business elsewhere!!!! I also have had to come back and forth 4 times... Who pays for my truck gas hog? Me correct?! That's not it though they stretched out my frame and now I have to come back for the new frame and for them to reset everything!!!! So sad! AAA should not even be helping them with their rebates so their clients don't get burned. Enough said... For the next customer please don't shop at the Pacific avenue LensCrafters in Stockton CA. ... ...A.J read more

Lesncrafters is an absolute joke. The online customer service department has no idea what goes on in the stores. They can only help with online orders. This store has been closed because of covid-19 which is understandable. Today I called their location in hopes that they could find my glasses that were ordered the beginning of March (2-3 weeks before they closed). The boy who answered the phone was unwilling to look my order up and see where things stood and wanted to take my phone number to call me back. I requested that he look my order up now because I've already waited 3.5 months for glasses that have been paid for since the end of February. I said I can either hold while he looks it up or I'll come into the store and wait. He said "I won't be bullied" then hung up on me. I will never be using LensCrafters again. The worst customer service I've ever received!!! read more

We found Lubna to provide a five star service. She was professional, courteous and knowledgeable. She has a lot of patience and will go above the call of duty to help her customers. read more

I use to go to the LensCrafters in Hayward which were amazing. But since I moved to Stockton I've been trying to book an appointment for 2 weeks and get to response I've called in all times but never get a response and at times I even get hanged up on. How to people even get appointments here ? Use to love lens crafter but this location just made me wanna change my opinion. read more

Lisa in there is so amazing. She made my experience so easy and well. I'll be a customer for life. Lisa Stanley at the mall LensCrafters please help Lisa with more hours read more

So this lens crafters has the worst customer service of any eye exam business that I have ever been to. Absolutely zero customer service very rude very disrespectful very unhelpful. In the last three weeks I have spent $1500 here and I have been getting my glasses at the same location since I was in seventh grade. They called me and told me that both of my glasses were ready that I had to have ordered through Oakley when I got there I was told that only one of my glasses were ready. I asked them if they could fit them on me they told me I needed to have a mask I asked the representative for a mask she told me if I wasn't getting an eye exam they would not give me a mask I just spent $1500 in your store why would you not give me a mask so that you can fit the glasses on that you sold me that makes absolutely no sense this girl is the rudest and should go back on the unemployment line people today I have absolutely no idea what customer service means or how you should treat the people that frequent your business and spend their hard earned money there. I put on the glasses walked around for a little bit realized that the prescription did not feel right I went back in spoke with the same girl after I got a mask from another business she told me it's not their fault it must be the doctors fault I told her this is the exact same problem I had with the last pair of glasses that I got which were also Oakley's she told me to wear them for a week then if they still weren't right I need to go back to my doctor and have them change my prescription which I literally just got the same day that I ordered my glasses. I'm so over rude disrespectful employees that have no customer service and no knowledge of what it's like to actually deal with customers if you cannot do your job go get a job somewhere where you do not need to deal with customers because clearly this is not the type of business that you need to be in you should probably work in a warehouse where you could be by yourself your whole shift. The manager on duty did not even intervene in the conversation to try to help with the problem she just walked away like she did not even care which I'm not surprised because if your employees have such a little customer service I'm assuming they probably learned how to be terrible employees from the management and this clearly speaks to the management in this business. If I could give zero stars I would give zero stars because this business all the employees deserve absolutely zero stars they all need to be retrained in customer service they need to be taught how to deal with customers but clearly no one in this business cares and I'm not really surprised with the way the world is today. read more

I have the same issue every year. "We can't find you in the system." "Your phone number must be wrong." "You haven't been seen here since 2013." I have been to this specific lenscrafters every year since high school, I have the prescriptions to prove it. The employees are rude and dismissive. When there is an issue on their part, they make it sound like it is your fault and how dare you tell them they are wrong. They are condescending and disrespectful. I come back every year because the doctor is incredibly kind and answers all my questions. I will no longer be a patron here and will be calling the corporate office to file a complaint on the store. It's hard to believe that I have been a loyal customer for years and yet every year it's a fight to get my account information corrected. Incredibly disappointed with the customer service from the ladies at the front desk. read more

Expensive to go here, but I like all the selections you can choose from. I got my Oakley Glasses here and they are great. The transition lens work excellent and the fitting is perfect. I dont have to push my glasses up all the time. The workers there are helpful. Great place if you want nice frames, but I recommend getting the protection plan so in a year, you can get a brand new one for only 50 bucks, compared to paying another 400 for a pair of glasses. read more

LensCrafters - Eyewear & Opticians Near Me - Stockton, California

I purchased 2 pair of glasses to the tune of $1,100. I needed a strong prescription, trifocals and progressives for sunlight protection. When the glasses arrived I immediately told the technician the left side prescription was incorrect. She tried to talk me out of it stating, I "wasn't used to progressives" & "therefore just needed to get used to them" & I didn't need them remade. I then said, "Well why can I see correctly out of the right side then?" "Oh" was the only response received. I left the store frustrated and left the glasses at the store as then prescription was incorrect and hoped to talk to someone who could actually help. I did return, TWO more times within the warranty period, trying to get the issue resolved to no avail. I am now unemployed and have more time to f/up so I returned to the store, AGAIN, to try and get the matter resolved. The manager "wasn't in" AGAIN when I visited. I was told to "come back on Monday" or the "Store Manager" will call you." Someone on behalf of "Nez" the manager DID call me today. They stated that since it's now 8 months, there is nothing they can do, they cannot remake the Left lense OR use the same frames if I paid to have the left lenses remade. Even though the brand new glasses have remainded at their store the entire time, they are saying that I need to also buy MORE new frames if I need a new lens. Really? How can this be fair??? Even though I did visit their store SEVERAL times during their warranty period, to try and get them to make the correct prescription, somehow this is still the customer's fault and we are the visual & financial losers. I am now calling Corporate. I will, "YELP" back if Corporate is helpful. Reading about Corporate response thus far, doesn't bode well for a successful outcome but I will stay hopefulful & positive! read more

I wasn't sure I was going to write a review of my visit on Fri but I read the others and decided it is a pattern of behavior. If it is communicated enough, possibly the doctor, manager or company will take notice and make changes. I made an appt to be seen to get an eye exam and order more daily use contacts. I was last here close to 2 years ago. Upon arrival a man greeted me and had me fill out paperwork. A little later a young woman called on me and took me back to an exam room. She ask me what I was there for. I told her for new contacts and an exam. She then asks if I want a retinal image. It costs $39 and helps to ensure retinal health. I said yes. She said come up to the machine. I asked if I needed to remove my contacts. She said no. I then asked if the test can detect issues with thinning retinas as that is what I have but she didn't know. I didn't want to pay for a test without knowing so she went out to ask the doctor. When she came back she told me to ask the doctor more about it when he comes in. OK, fine. Next she had me test my vision by looking in a machine at a picture of a balloon. Seemed weird to do with my contacts in. Next it was time for the glaucoma test with the eye puff. I reminded her again I was wearing contacts and shouldn't I take them out?? She know did not know so went out to ask the doctor again. I was so shocked at how this was going. When she came back to the room, I told her that I was leaving. I have concerns about my eyes and my vision. This to me is not an acceptable doctor's visit. I felt like I was at Jiffy Lube with a technician who wasn't qualified to pump gas. I just searched Yelp for a better rated optometrist and there are many. Your sight and eye health is important. The medical field should respect patients. If they don't care enough to properly train the people who are testing you, you are just money to them. Don't go here.....just no. read more