We called the day before to schedule a routine eye exam and were routed to a call center…read morerepresentative who was able to get us an appointment for the following day. Unfortunately, that was the only part of the experience that went smoothly. Upon arrival, the front desk attendant was not particularly pleasant, and we were immediately told that our vision insurance was not accepted--despite no mention of this during the scheduling call. We were then told they would "honor" or match pricing, but that there was no optometrist on site. Instead, the exam would be conducted via telehealth. This was never disclosed when the appointment was scheduled. We expected an in-person eye exam, including a slit lamp examination to assess overall eye health, not a virtual visit. Had this information been provided upfront, we would not have wasted our time coming in. The lack of transparency, combined with the dismissive front-desk interaction and the lower standard of care than we're accustomed to, made this a very disappointing experience. This is not the level of quality eye care we expect, and we will not be returning.

I had a great experience.Jessica was awesome friendly knowledgeable personable. I got two pairs of…read moreglasses in no time. Fantastic experience.

The staff were incredibly rude, especially the man running the glasses department. As soon as he…read morefound out I had state insurance and wouldn't be spending money out of pocket he was rude to me. I felt very uncomfortable. The woman at the front desk ignored me and talked to her coworker while I waited to be checked in. The doctors were fine.

I have had nothing but wonderful experiences at the Eye Care Team, but for optical evaluation and…read morefor purchasing glasses. They went out of their way to clean and straighten my old glasses (before I purchased anything from them) and were very low pressure. They also carry independent glasses manufacturers, which brought me in there to begin with. Not inexpensive, but worth it for the quality.

Dr. Maier is fantastic! She did my neurovisual exams and always took my questions and concerns…read moreabout my vision/health seriously. She has greatly improved my repeated headaches, dizziness, and nausea with treatment for BVD. Would highly recommend her!

All of it! This is a great place! The staff is terrific and they know what they are doing. So happy…read moreI found this place!

While poking myself in the eye is not something that I would recommend to anyone, the entire team…read moreat Blink Eyecare were incredible, and I am grateful! I originally was turned away from another local eye clinic when trying to get an appointment via their triage line, and then in desperation, walking in, both receptionists there were brusk and borderline rude, making it seem as if it was a favor to get me scheduled for later that week. My issue was much more time-sensitive; I had lacerated my cornea. I ended up going to Providence Urgent Care in Spokane Valley, and they were also exceptional. They got me taken care of to the best of their expertise, then ended up getting me an appointment later that morning at Blink. The physician I saw at Urgent Care told me how great everyone at Blink Eyecare is; he shared that it is where he and his family go. Everyone from the receptionist to the optometrist whom I saw was kind, caring, professional, efficient, and made a less-than-ideal situation much better. They took care of me quickly and explained everything clearly as they addressed my needs. They assessed my injury, cleaned my eye, and were able to provide a contact lens band-aid with medicine to help heal my cornea. The optometrist communicated with me throughout the entire visit, and the receptionists scheduled me for a follow-up appointment 48 hours later. Once again, everyone was fantastic at the follow-up visit, and I can tell from all interactions that Blink Eyecare is a terrific business and service within our community.

The good: Everyone was incredibly friendly! Every interaction I had from the front office staff, to…read morethe technician who started my exam, to the doctor, and the woman who helped me pick out glasses, was pleasant. The customer service was genuinely excellent. The not-so-good: Before my appointment, I was told they couldn't provide an accurate breakdown of what my insurance would cover until I arrived. I have good vision insurance, and my annual exam should only require a copay. While the exam itself was covered with the copay, I was also charged $100 for a contact lens fitting. At every previous optometrist I've seen, that fitting has been billed to my insurance and covered, so this was an unexpected expense. The doctor also recommended dilating my eyes. I mentioned that previous optometrists have told me my pupils naturally dilate enough that it usually isn't necessary. He said he'd like to dilate them at a future visit just to be thorough. I then asked whether they offered retinal imaging instead, since I've had other offices include that as part of the exam. They do have the machine, but I was told it would cost an additional $40. Overall, I had a positive experience with the people and felt well cared for during the exam. However, I left feeling like there were several unexpected add-on charges throughout the visit. While the staff was wonderful, the overall experience left me feeling a bit nickeled-and-dimed, and unfortunately that makes me hesitant to return.

This was my second year visiting Visionworks and seeing the Optometrist (Dr. Daniel Mulder…read moreOptometry). It is the first year I also brought both my daughters. We set our appointments all at once and we never felt rushed or as if we were an inconvenience when we asked questions. My girls are 16 and 9, so you can imagine how many pairs of glasses we each tried on. I'm very thankful that Jamie helped us with paperwork, provided feedback, cleaned the pile of glasses, and was so patient with us. It's nice when a business that sells glasses understands how important it is that we don't have a limit of how many pairs we could try on or make us feel rushed. I want to add that my teenager noticed how the glasses were organized and merchandised. They were merchandised by shape, price, brand, and styles which made it super easy to shop. We have visited other stores prior and honestly it was so hard to shop it because it was only merchandise by brand. Those little charts that help you pick out the best frame shape for your face shape didn't go unnoticed. It was helpful, but then we decided to break the rules and try on all the shapes. When it was time for us to wrap things up and check out, the team helped us narrow down which ones were better. :) not to forget, Jamie broke down what I was being charged for vs. what my insurance was covering. It was super easy to understand and know that I was getting a great buy for our glasses combined. I know that If we were on a tight budget, Jamie would have helped us pick out the frames that were in our price range. However, I'm one that picks out the glasses then worries if the price after insurance would be within budget. I was here about 2 years ago purchasing my other pairs of glasses, and by far there has been a huge improvement in service. I don't even remember who helped me last year... I just know this year was better. Thank you Jamie! =)

good selection ,service ,Erin was very helpful. Prices were in line with expectations. So far so…read moregood!

Had a routine eye exam here & the whole staff is SO friendly! I usually have a lot of anxiety at…read moreeye appointments but the staff made me feel so at ease and relaxed here. From the receptionist to the exam person to the eye dr, everyone was so lovely and patient. I also was told the medical reason behind why I need to wear glasses, i've had them my entire life and never knew before going here! Informative care given in an easy to understand way. Very affordable price points for glasses and the exam as well. Highly recommend!

I had my first exam with O.D. Jonathan Glennie and Kyla at Garland Vision who were both so…read morewonderful. I wish I had come here sooner! Kyla was awesome with the first part of my eye exam. She explained each procedure as well as what the tests were for. I that love GVS has the option to use an optos machine (around $42 sliding scale) that takes a picture of the back of your eye to check your eye health if you don't want to get your eyes dilated. I hate having weird vision for 2-3 hours so I opted to pay for the optos imaging which took less than a minute! They also have a different machine to check eye pressure that isn't the puff of air :) O.D. Glennie was super kind during my eye exam and also answered all the questions and concerns I had. I chose to do a contact lenses consultation which cost me $70 ($60 once you become a recurring patient) they also have potential rebates for contact lenses. All in all I got out of there with insurance for $123 ($70 consult + $25 co pay + $26 sliding scale for optos and tax ) Just some info I asked about as well (as of 11/22/2024) They take State insurance: - Community health (for patients 20 and younger) - Coordinated care (but not AM better) Cost without insurance: $207 eye exam with dilation or $247 if you opt for the optos machine instead of dilation

Friendly greeting upon entering the store and no high pressure sales. They also have quite a…read moreselection of frames for men, women, and kids. Frame pricing seems to be very reasonable, but they get you on the lenses. $69 frames ended up being $400+ with lenses. Ended up at Costco as usual and paid half of that for the same setup.

They won't stand behind the eye wear I purchased there on north division. Gal at front desk treated…read moreme like a nobody and lied to me. Didn't want to be bothered by helping customer. This was not the experience that I had with them before.

I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them…read moremanufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged

I had lost one of the nose pieces on my glasses. I arrived at Stahl Optical and they were very…read morefriendly and installed two new nose pieces very quickly. I'd recommend these nice folks to anyone.