We called the day before to schedule a routine eye exam and were routed to a call center…read morerepresentative who was able to get us an appointment for the following day. Unfortunately, that was the only part of the experience that went smoothly. Upon arrival, the front desk attendant was not particularly pleasant, and we were immediately told that our vision insurance was not accepted--despite no mention of this during the scheduling call. We were then told they would "honor" or match pricing, but that there was no optometrist on site. Instead, the exam would be conducted via telehealth. This was never disclosed when the appointment was scheduled. We expected an in-person eye exam, including a slit lamp examination to assess overall eye health, not a virtual visit. Had this information been provided upfront, we would not have wasted our time coming in. The lack of transparency, combined with the dismissive front-desk interaction and the lower standard of care than we're accustomed to, made this a very disappointing experience. This is not the level of quality eye care we expect, and we will not be returning.

I had a great experience.Jessica was awesome friendly knowledgeable personable. I got two pairs of…read moreglasses in no time. Fantastic experience.

When I initially got my glasses the service was great and the employees were very kind, but when I…read morewent to pick up my glasses there was only one person there and they took over 30 minutes with another costumer when I only needed her to grab the glasses and have me sign a paper the interaction only lasted 30 seconds and she couldn't take 30 seconds from another costumer even tho I know she damn well could have.

The time you are just standing waiting for someone to see you is ridiculous. Simply picking up a…read morepair of previously ordered glasses, not even doing an eye exam, should take 5 minutes max. Not 20 minutes waiting and then another 20 minutes "picking them up". Absolutely ridiculous. I can see the box with my name on them on the shelf. I don't even need to pay because I already did. This is just ridiculous!!!

We have been going here for our eyeglasses and contacts for a couple of years as they accept my…read morehusband's insurance. They are always super helpful and friendly. I went in today to see about glasses for computer use with my new prescription. The optician helping me, who has helped us in the past, was so helpful! She made up a pair of glasses for me to see the difference between my regular distance glasses to the computer ones. Super helpful to understand how much better they will be for work! She took the time needed and was not rushed. I appreciate the customer service and would recommend this clinic to anyone and everyone. Great location and parking. Thank you!

Positive experience. Moved here from another state and needed a updated contact prescription. Easy,…read morepolite and kind. Recommend.

This was my second year visiting Visionworks and seeing the Optometrist (Dr. Daniel Mulder…read moreOptometry). It is the first year I also brought both my daughters. We set our appointments all at once and we never felt rushed or as if we were an inconvenience when we asked questions. My girls are 16 and 9, so you can imagine how many pairs of glasses we each tried on. I'm very thankful that Jamie helped us with paperwork, provided feedback, cleaned the pile of glasses, and was so patient with us. It's nice when a business that sells glasses understands how important it is that we don't have a limit of how many pairs we could try on or make us feel rushed. I want to add that my teenager noticed how the glasses were organized and merchandised. They were merchandised by shape, price, brand, and styles which made it super easy to shop. We have visited other stores prior and honestly it was so hard to shop it because it was only merchandise by brand. Those little charts that help you pick out the best frame shape for your face shape didn't go unnoticed. It was helpful, but then we decided to break the rules and try on all the shapes. When it was time for us to wrap things up and check out, the team helped us narrow down which ones were better. :) not to forget, Jamie broke down what I was being charged for vs. what my insurance was covering. It was super easy to understand and know that I was getting a great buy for our glasses combined. I know that If we were on a tight budget, Jamie would have helped us pick out the frames that were in our price range. However, I'm one that picks out the glasses then worries if the price after insurance would be within budget. I was here about 2 years ago purchasing my other pairs of glasses, and by far there has been a huge improvement in service. I don't even remember who helped me last year... I just know this year was better. Thank you Jamie! =)

good selection ,service ,Erin was very helpful. Prices were in line with expectations. So far so…read moregood!

I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them…read moremanufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged

I had lost one of the nose pieces on my glasses. I arrived at Stahl Optical and they were very…read morefriendly and installed two new nose pieces very quickly. I'd recommend these nice folks to anyone.

EMERGENCY EYE GLASS PROBLEM! Long story short....broke my…read more"real" glasses and found my broken "backup" glasses from 2016. Wearing Rite-Aid readers for 2 days and couldn't see a ding-dang thing! Took the old lenses up to the Shadle Wal- Mart on Sunday and Miss Jean, the magician, was actually able to find the same frame and just popped those lens puppies right in there ! I could see again! (Thank you, St. Lucy). WOW. She was a total professional and took her time remedying the problem and never made me feel like the DA that I am. Great service. See her on purpose...you'll be in good hands. Thanks,Jean. .

do NOT get your eyes examined here ever. They wrote down the wrong numbers for the glasses on the…read moreprescription, when glasses were made at costco-because they had high reviews from consumer reports- glasses were blurry. Had eyes retested at costco, found perscription numbers had been transposed by Walmart. Went back to walmart and requested refund for the exam, NO!. they said owner would retest eyes... (this is 90 miles from home and third trip) eyes retested, yes, numbers wrong, and owner became defensive said, NO, he never refunds money, we said, the error was done by your staff and my eyes would have been ruined by your error. He offered a "free" diabetic exam... really, I'd trust you again, NO WAY... finally yelled, he'd send a check. If this is not received we will take this con to court as he and his staff are incompetent and need to be shut down. DO NOT every use this facility for eye exams as they will ruin your eyes and then blame you for their error.

Dr Adam's and all his staff are wonderful! I went to him for cateracs and he did all the tests and…read morebeyond and referred me to Spokane Eye Clinic for surgery . Dr Stone did the surgery on both eyes and he was the best and all the staff were top notch! I will give a different review on Dr. Stone. Dr Adam's is a wonderful kind man and doesn't rush you in and out. He is very through and he explains everything to you and listens to your concerns and goes above and beyond the call of duty! God Bless you Dr Adams and all your staff! You have given me my life back!! I would give way more than 5 stars if possible! Lol

I stopped in to ask about adjusting my glasses (that were not purchased there)…read more Beronika not only made sure they were perfectly fitted to my face, she also patiently took the time to adjust my badly misaligned sunglasses. I highly recommend Eye Q Optical. If you are lucky enough to meet Beronika, I promise you will be treated with courtesy and professionalism.

I went in for my annual eye exam and some new glasses. The staff were the best, especially with the…read moreWuhan Flu raging and all the pandemic measures in place.

They didn't catch my astigmatism. I ordered my contacts from Costco because they were A LOT cheaper…read morethan Walmart. I am having issues seeing out of my right eye, so they checked my vision again and caught the issue. I was promised a "few" replacement contacts for the trouble of me having to open a 6mo supply of contacts that are now non-refundable. They called me back and said now they can only give me one, as I didn't purchase my contacts through Walmart. THEY messed up my prescription, but now I get to pay double. I really like the optometrist; he is a nice man. Mistakes happen, but OWN them, and treat your patients fairly. I'm sure they will send me a bill for this visit too.