While poking myself in the eye is not something that I would recommend to anyone, the entire team…read moreat Blink Eyecare were incredible, and I am grateful! I originally was turned away from another local eye clinic when trying to get an appointment via their triage line, and then in desperation, walking in, both receptionists there were brusk and borderline rude, making it seem as if it was a favor to get me scheduled for later that week. My issue was much more time-sensitive; I had lacerated my cornea. I ended up going to Providence Urgent Care in Spokane Valley, and they were also exceptional. They got me taken care of to the best of their expertise, then ended up getting me an appointment later that morning at Blink. The physician I saw at Urgent Care told me how great everyone at Blink Eyecare is; he shared that it is where he and his family go. Everyone from the receptionist to the optometrist whom I saw was kind, caring, professional, efficient, and made a less-than-ideal situation much better. They took care of me quickly and explained everything clearly as they addressed my needs. They assessed my injury, cleaned my eye, and were able to provide a contact lens band-aid with medicine to help heal my cornea. The optometrist communicated with me throughout the entire visit, and the receptionists scheduled me for a follow-up appointment 48 hours later. Once again, everyone was fantastic at the follow-up visit, and I can tell from all interactions that Blink Eyecare is a terrific business and service within our community.

The good: Everyone was incredibly friendly! Every interaction I had from the front office staff, to…read morethe technician who started my exam, to the doctor, and the woman who helped me pick out glasses, was pleasant. The customer service was genuinely excellent. The not-so-good: Before my appointment, I was told they couldn't provide an accurate breakdown of what my insurance would cover until I arrived. I have good vision insurance, and my annual exam should only require a copay. While the exam itself was covered with the copay, I was also charged $100 for a contact lens fitting. At every previous optometrist I've seen, that fitting has been billed to my insurance and covered, so this was an unexpected expense. The doctor also recommended dilating my eyes. I mentioned that previous optometrists have told me my pupils naturally dilate enough that it usually isn't necessary. He said he'd like to dilate them at a future visit just to be thorough. I then asked whether they offered retinal imaging instead, since I've had other offices include that as part of the exam. They do have the machine, but I was told it would cost an additional $40. Overall, I had a positive experience with the people and felt well cared for during the exam. However, I left feeling like there were several unexpected add-on charges throughout the visit. While the staff was wonderful, the overall experience left me feeling a bit nickeled-and-dimed, and unfortunately that makes me hesitant to return.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I've been using Stahls for a few years now and have probably had 3 or 4 exams (the in house docs…read morehave always been great, esp Dr. Haley) lenses changouts, new frames, sunglass attachments, etc. The staff is friendly and I feel pretty much at home there. I know right where the bathrooms are! Comfy chairs for waiting and a lot of interesting frames and a cool exhibit of glasses through the ages. Enough cool visuals to keep your attention while you wait. The front desk crew have nice, attentive folks. I'm writing this rare review because I and Stahls became the victim of Murphy's law during my last lenses order. Twice, the lab sent over some Coke bottle bottoms. Stahls had to eat those. and I feel bad about that. So, they went to a different lab. This all took about 2 months. I recognize some "Karens" out there would blow their top, stage a nice hissy and storm out. Not me. First, I could clearly see they were working hard to correct the situation. Second, I guess I've developed some patience over the years. I've been in that situation many times in my career: trying to make things right with the customer. It's no cakewalk folks and you really should try to walk a mile or two in their shoes. Finally, the "right" lenses came in. I had ordered the magnetic sunglass clip on (which is awesome, btw) but I had ordered brown and they came back dark grey with mirrored(!) lenses. Frankly, I had no desire for either. In retrospect, however, the mirrored lenses make me look like Morphius, so I now think they are kind of boss. I had ordered some pretty close to top of the line stuff, so the bill was hefty. I made a healthy down payment and left thinking "these guys have already lost money on me so I'm not going to hound them". I had every right to, but that is MY disposition (and I wish more people had it). So, on the way home, I noticed that I thought the lenses were getting darker. When I got home on this sunny day, I discovered the lab had sent then transition lenses (which I used to deplore but they have gotten MUCH better since the 80's and 90's). I did NOT order that. So, I called Debi and explained my situation. Basically, color wise I guess, nothing was right. Let's just say this: Stahls bent over backwards to make me happy and in the end, they did and I am. Very happy. I applaud them. NOT the type of service and care you would get at most boutiques and certainly not the service and care you would get with a chain (which is NONE, ZERO, NADA). Debi and her crew understand old fashioned customer service and will make it right. Those kind of businesses are getting to be, so unfortunately, few and far between. I'm grateful to have them as my eyesight partner. I wish them the best and hope you will step inside their cozy office and ask some questions. They won't pressure you. However, they will probably find something for you that you didn't know you needed! You need it now though! Exceptional customer service. Cannot recommend enough.

I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them…read moremanufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged

I had my first exam with O.D. Jonathan Glennie and Kyla at Garland Vision who were both so…read morewonderful. I wish I had come here sooner! Kyla was awesome with the first part of my eye exam. She explained each procedure as well as what the tests were for. I that love GVS has the option to use an optos machine (around $42 sliding scale) that takes a picture of the back of your eye to check your eye health if you don't want to get your eyes dilated. I hate having weird vision for 2-3 hours so I opted to pay for the optos imaging which took less than a minute! They also have a different machine to check eye pressure that isn't the puff of air :) O.D. Glennie was super kind during my eye exam and also answered all the questions and concerns I had. I chose to do a contact lenses consultation which cost me $70 ($60 once you become a recurring patient) they also have potential rebates for contact lenses. All in all I got out of there with insurance for $123 ($70 consult + $25 co pay + $26 sliding scale for optos and tax ) Just some info I asked about as well (as of 11/22/2024) They take State insurance: - Community health (for patients 20 and younger) - Coordinated care (but not AM better) Cost without insurance: $207 eye exam with dilation or $247 if you opt for the optos machine instead of dilation

Had a routine eye exam here & the whole staff is SO friendly! I usually have a lot of anxiety at…read moreeye appointments but the staff made me feel so at ease and relaxed here. From the receptionist to the exam person to the eye dr, everyone was so lovely and patient. I also was told the medical reason behind why I need to wear glasses, i've had them my entire life and never knew before going here! Informative care given in an easy to understand way. Very affordable price points for glasses and the exam as well. Highly recommend!

Receptionist, Technicians and Doctors all work together pleasantly to make your experience…read moreenjoyable...Had to have my eyes dialated yesterday and Dr Evans really had great personality and professionalism...explaining what to do and how to do it all during the exam...explaining issues or concerns I had...Top Notch!!!

I was so pleasantly surprised I didn't have to get my eyes dilated. The team was also very kind,…read morewelcoming and accommodating to my whole family. The doctor was knowledgeable. The contact lens specialist was thoughtful. Listened well and helped me get the right contact lenses. That would work for me. After a really stressful day at work, the eye Care team gave me a lovely experience. And I really enjoyed my appointment.

I wanted to get new eyeglasses and have the testing done by an Optometrist who had not treated me…read morebefore. What a pleasure to have all of my needs met at this office! Dr. Melissa Barnhart did more than I have experienced with other such practitioners. The staff were pleasant and equally professional. I can recommend that the public get service at this office.

Dr Sirott was thorough and very personable. I took advantage of updating my lenses through Vision…read moreInstitute Northwest

We LOVE the care team...especially Dr. Lee, but getting the office to call you back regarding…read morerecords is like pulling teeth. I called over 2 weeks ago (my husband also called)...we left messages with records and their manager (Lindsey, I think)? Crickets. Very unprofessional and unhelpful.

Took Grandma here for a procedure. Please PLEASE CLEAN YOUR SEATS! The one I'm on as I type this is…read moreterrible, and I left a pic for the one that I avoided.

Dr. Maier is fantastic! She did my neurovisual exams and always took my questions and concerns…read moreabout my vision/health seriously. She has greatly improved my repeated headaches, dizziness, and nausea with treatment for BVD. Would highly recommend her!

All of it! This is a great place! The staff is terrific and they know what they are doing. So happy…read moreI found this place!

I absolutely love Dr. Grout. I have been a customer for some years now. She is thorough, funny, and…read moreremembers who I am when I have an appointment. The front office girl, is new-ish. But I would not have known that unless she had told me while we were talking. She was extremely nice, answered all my questions, and I enjoyed talking to her!

Poor communication. I have seen Dr. Grout for several years and I have always enjoyed her, but her…read morestaff don't seem to know what they are doing. I was called by multiple people to schedule an appointment, which I had already been scheduled for. I was told several different totals for my copays, to find out that they did not have my insurance or that I was in network. I own that I could have verified that on my end but also it is the job of the front to verify insurance and benefits before a patient walks in. I will no longer be going here.