Always great friendly people, I've been going here for years…read more This time I found out I am sensitive to certain eye tests and passed out mid visit. Doctor caught my dead weight and put me back in my chair. Thanks for saving me from faceplanting! 10/10 *** This location is the old one, new one is by Home Depot/Wake-Up Call

5 stars for an office that cares for patients, treats you with respect and runs on time. Iv seen…read moreboth drs here and have nothing but good to say. They are very good about reminding me for check ups as I tend to forget and loose track of when things are due. Loved their previous location because it was close to my home, however their new location, still in liberty lake, is just as great. Iv felt welcomed every time I have been in there.

Always enjoy the staff and Jeffrey Thompson gives me good ideas to do for my eye care. Easy to…read moremake an appointment and it is not so far out. Really appreciate that!

Is it easy to make an appointment. Excellent service. And the doctor knows what he is doing. This…read moreis my go to place for eye exams

I stopped in to ask about adjusting my glasses (that were not purchased there)…read more Beronika not only made sure they were perfectly fitted to my face, she also patiently took the time to adjust my badly misaligned sunglasses. I highly recommend Eye Q Optical. If you are lucky enough to meet Beronika, I promise you will be treated with courtesy and professionalism.

My family has been seeing Dr. Adams for the past few years. He and his staff are excellent. We…read morehave had a great experience at his office each time. They are always able to get us in quickly and are terrific at communication.

They are the best. Dixie and the optometrist worked to make sure I had the best experience. I have…read morea difficult and complex eye glass prescription and they got me seeing better than I have in a long time.

From the owner: We are accepting new patients now - Opening July 9read more

Dr Ohlsen is very friendly, professional and highly skilled. My family has been seeing him for over…read morea decade. I used to work in the industry and I'm confident Dr Ohlsen is up there with the best in town. Great team!

I had an eye emergency and with the COVID19 and everything just starting to open back up I was…read moredesperate for an appointment. They were booked all day but somehow squeezed me in for an emergency appointment. I was seen very fast and everyone was so nice and understanding. I love all the interactions I have had with the staff. They are all very kind and helpful!

I had severe double vision and uncorrected astigmatism from a traumatic brain injury in 2008, on…read moretop of my near-lifelong near-sightedness. The ophthalmologist at Seattle Children's Hospital and multiple optometrists after that all missed it. Spokane Eye Clinic Valley did an *amazing* job. Dr. Ellis caught the double-vision right off the bat, and was able to give me a prescription for prism glasses that fully correct that, my astigmatism, and my near-sightedness. Her professionalism, kindness, patience, and knowledge, as well as that of her staff, was quite refreshing. She made sure my prescription was exactly what I needed, and even made the necessary adjustments a month later (commonly necessary with new prism lenses) without charging for the visit. Now I have my 3D vision back, and my double vision is gone! Alongside that, the office staff and opticians are all friendly, professional, and knowledgeable. They worked with my insurance, and handled everything wonderfully. I cannot recommend Spokane Eye Clinic Valley more highly. Quite simply put, if you have *any* eye troubles, you NEED to see Dr. Ellis. She and her staff are the best of the best in my experience.

I called to let them know I was running 10 minutes behind and to see if I need to reschedule my…read moreappointment. They said no come in you have a 15 min grace period. I got there at 11 am and had all my forms completed. The girl gave me a packet and told me to go sit in section D. From 11:05 to 11:50 am nobody acknowledged me and nobody told me they were running behind. I waited and waited. I did not end up going to my appointment because I did not have another hour to go and sit around. Terrible place - they were not like this but they were bought out and now run by a different group. Go somewhere else. I am hoping they do not bill my insurance for this since I did not leave anywhere past the waiting room. The girls who came out did not apologize, did not take accountability, and just stared at me when I asked why I was not notified of the delays.

When I initially got my glasses the service was great and the employees were very kind, but when I…read morewent to pick up my glasses there was only one person there and they took over 30 minutes with another costumer when I only needed her to grab the glasses and have me sign a paper the interaction only lasted 30 seconds and she couldn't take 30 seconds from another costumer even tho I know she damn well could have.

The time you are just standing waiting for someone to see you is ridiculous. Simply picking up a…read morepair of previously ordered glasses, not even doing an eye exam, should take 5 minutes max. Not 20 minutes waiting and then another 20 minutes "picking them up". Absolutely ridiculous. I can see the box with my name on them on the shelf. I don't even need to pay because I already did. This is just ridiculous!!!

I went in for a routine eye exam. My doctor (Claypool) was extremely knowledgeable. Told me I had a…read morecondition that my last Doctor (from another very busy eye surgery place in Spokane) had missed. Answered all of my questions and corrected my prescription. I left there feeling like I finally found a good eye doctor. My wait was 45 minutes past my appointed time, but they had quite a few severely disabled folks being seen and that made them run behind. Seems to be the norm for the larger doctor's offices anyway, so it wasn't a big deal to me. You do have to have patience in these places. I got to watch TV while I waited so that helped pass the time. The facility was exceptionally clean and well maintained. Staff at the front desk were very friendly and helpful. They have a high call volume and the lobby was quite full, so that told me they're quite busy which means: very good doctors!

It was a nightmare. Carina of the billing department was terrific; spent a lot of time getting us…read moresigned up and making sure the procedure would be covered by insurance. BUT the "glaucoma eval" was 45 mins. late and was a joke -- basically just an unneeded vision check. Then the consult was 2 hours late and the surgeon decided he didn't want to the procedure we were there for that day. We ended up staying in a hotel overnight after he tried to talk us into something else entirely. The procedure worked, as our primary eye doctor was sure it would, but we were completely underwhelmed by the surgeon's "info" and recommendations and the prescription for the follow-up eye drops was never even sent to the pharmacy! All told, this office cost us 4 hours of waste time, $150 for a hotel, and a lot of confidence. We will NEVER go there again.