Desperately needed an eye check up and I have been tired of using Lens Crafters (optometry and…read morelenses) the last few years. They take VSP here, which is awesome. I picked this place because it's association with Eyemart Express. I needed new glasses quickly. So it was a great pair. Getting an appointment was about 20 days out, which I didn't want to wait that long and I was told that you can do walk ins on Tuesdays, Thursdays and Saturdays. So I did that. I called before showing up so I was in the system before my walk in and the walk in experience was great! Another person walked in right after me. Absolutely loved Dr Thompson. I told him my current complaints with my Vision and he explained why my previous prescription was causing problems. Looking forward to getting my new pair of glasses and reduce that eye fatigue. Will keep coming here for my annual check ups! They do the $30, non VSP covered, eye scan to check my eye health. So I like that. I've been worried that lately my vision has changed every year. Hoping that having that scan to compare to will help ensure I'm healthy.

Always enjoy the staff and Jeffrey Thompson gives me good ideas to do for my eye care. Easy to…read moremake an appointment and it is not so far out. Really appreciate that!

Dr. Fischer has been taking great care of my family for 10 plus years! Her staff helps maximize my…read morebenefit usage and stands behind her products regardless.

The doctor was very nice. But I ended up with $500 reading glasses. They were supposed to be…read more"office glasses" that I could wear all day. If I wanted reading glasses I could have gotten them anywhere for $10. I can't see my computer with these or anything farther than a foot away. I can see my phone screen a little better but not really. Maybe the prescription is wrong or it's because they are moving around so much. Pick up was short. They didn't have me test the glasses or make sure they even fit right. Never had an optometrist not do that at pick up. Really disappointed and won't be back.

Excellent! Doctor and staff were professional, yet went out of there way to answer my questions,…read moremake my visit comfortable and helpful. I highly recommend Dr Brisbane for your eye care.

Always a pleasure to come in for my yearly exam. The staff always remembers you and Dr. Brisbane is…read morenot only personable but also professional and will answer any question you have taking as much time as you need. Highly recommend!

We have been going here for our eyeglasses and contacts for a couple of years as they accept my…read morehusband's insurance. They are always super helpful and friendly. I went in today to see about glasses for computer use with my new prescription. The optician helping me, who has helped us in the past, was so helpful! She made up a pair of glasses for me to see the difference between my regular distance glasses to the computer ones. Super helpful to understand how much better they will be for work! She took the time needed and was not rushed. I appreciate the customer service and would recommend this clinic to anyone and everyone. Great location and parking. Thank you!

Positive experience. Moved here from another state and needed a updated contact prescription. Easy,…read morepolite and kind. Recommend.

Always great friendly people, I've been going here for years…read more This time I found out I am sensitive to certain eye tests and passed out mid visit. Doctor caught my dead weight and put me back in my chair. Thanks for saving me from faceplanting! 10/10 *** This location is the old one, new one is by Home Depot/Wake-Up Call

5 stars for an office that cares for patients, treats you with respect and runs on time. Iv seen…read moreboth drs here and have nothing but good to say. They are very good about reminding me for check ups as I tend to forget and loose track of when things are due. Loved their previous location because it was close to my home, however their new location, still in liberty lake, is just as great. Iv felt welcomed every time I have been in there.

My first appointment went great for Dry Eye diagnosis and treatment plan…read more My second appointment for a diabetic eye exam and vision check turned into a nightmare. Dr. Rebecca Jangula is great. However, staff member Mary manipulated me into an unwanted, unauthorized $39 procedure that my insurance would not cover. I never authorized any extras. Then office manager Heather refused to release my medical records until I paid for it. This is against HIPAA and Idaho law and down right dishonest and unethical. They lied and manipulated me solely to add the extra charge (likely so Mary could earn a commission). They cared only about their money, not my finances. Buyer beware. I won't be going back or referring anyone to them. $39.00 just cost them way more in lost business

Both the doctors that work here are wonderful! I've had the pleasure of seeing both of them. I even…read morebrought my 7 month old son here. They are very thorough when doing the exams, and explain everything so I understand what's going on. Everyone in the office was very friendly, from checking in to checking out and looking at glasses. They have a nice big selection of frames. I would definitely recommend coming here for all of your optical needs!

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

As a retiree in my seventies on Social Security, from looking at reviews, talking to people and…read morelooking for an eye exam and professional team, I chose Vision Institute Northwest. From calling for information, later to schedule an appointment, to exams, I was treated well by everyone throughout the process. Everything was explained as we went through all processes, questions I raised were explained and answered to my satisfaction. I chose frames with assistance, run through the costs on my plan and the cost on lenses only, given options for my new glasses, helped to order lenses for my seldom used frame I had from 12 plus years ago, so I could have a reasonably priced pair for backup. All in all a very good experience.

Dr Barnhart and the entire staff was very friendly pleasant and helpful the entire experience was…read moreabove and beyond thank you