I read some negative reviews and it seemed like there was some communication problems. De'Joun was…read morerunning the whole store by himself. I was the first customer at 9:00 am. A vision test is $79. I walked in to get my vision test done because I don't have time to see the Kaiser Optometry Department and they were booked until September. You will have to fill out some medical forms. The experience is very unique. De'Joun, an "in store" optician helped me take my eye pressure tests and scanned my current eyeglasses to determine for my eye exam. Time for the eye exam. De'Joun lead me into a room where there was an another optician/optometrist on a monitor. I don't remember her name but she controlled the "lens machine" and reading chart remotely to determine my new prescription results. I paid and was out of the door by 9:53 am. After I was out, at least 4 more people came in. I had to tell a gentleman to wait in the back because De'Joun was hidden in the back helping another customer. I wish they made a sign to direct customers to the back. I assume busy times can be hit or miss. I didn't buy eyeglasses from Stanton Optical because they didn't have the color and style frames I like from Zenni Optical. If Stanton Optical had the ones I like, I might've purchased them

This is my first time trying out Stanton optical. I came to this location as it is convenient for…read moreit. Got there at 1125. It is located in a shopping center, so there is a lot of parking. I walked in and was greeted by DJ. I informed him I had an eye exam and he said to go to the left side and wait. My appointment was for 1130 but I wasn't helped until around 1150. The woman seemed a bit uncertain while doing my exam. During that exam and after it, the woman asked for my glasses a couple of times. While I was waiting, I asked her if she could clean them as they got dirty from her getting them a few times. And she said they could do it at the counter. I thought she would clean them since she's the one that got them dirty but oh well. I get up look at all the glasses, then as the person working at the counter how much longer for the eye exam results. He said that was just my pre exam. He then left and went to the optometrist and said it would be a bit longer. After another 15 minutes I was finally passed into the eye exam. After that, I looked at the all glasses again and then was held by DJ. From the time that I walked in to getting my eye exam results it was at 1250. I'm not sure why I made an appointment if they just treated me as a walk-in. I decided to just pay the co-pay for my eye exam and decided to get my glasses somewhere else.

Victor is the best! A very caring person who takes his work seriously and goes beyond what is…read moreexpected of him! Thank you for helping my disabled husband Alan, yesterday. God's Blessings

Called with a few quick questions before booking an appointment and the front desk experience was…read moregenuinely frustrating. Every question got a one word answer with no elaboration. I had to drag basic information out of them, like whether an appointment was needed to place an order. I also stopped by in person just to browse frames, and wasn't even greeted when I walked in. Instead, a temp worker's first words were "do you have an appointment?" When I said no, I got a somewhat dismissive "so... what can I help you with?" Not exactly the welcoming vibe you'd want from an eye care office. Between the phone call and the in-person visit, it felt less like customer service and more like I was inconveniencing someone by showing up. I ended up not booking anything. Disappointing, because I was ready to walk in and buy glasses same-day.

It's so convenient that the optometrist is here! Their website is so easy to use in scheduling…read moreappointments. I actually decided to come here since I had a poor experience with another local optometry office's staff. The layout of the optical area is very organized and clean. The staff were very friendly and efficient. They did call me a day in advance to confirm my appointment and to remind me to bring my glasses and contacts. They also did call me a week prior to confirm my insurance. Once I got there, they had me fill out a form regarding my health. Thereafter, the optometrist, Dr. Jennie Nguyen, saw me. She was very friendly, patient, thorough in her exam, and made sure my questions were answered. Unfortunately, you cannot pay with your Target card for copay, but you can use it for purchase of your glasses or contacts! It's pretty cool they have a range of brands for glasses, including the Target brand, A New Day. The staff didn't pressure me to purchase anything the same day, and were patient in explaining to me my insurance's optical benefits. In fact, it might have just encouraged me to come back and purchase from them. Overall, I was very happy with my experience and I would highly recommend!

If I could give no stars, I would. My family was seeing a different doctor elsewhere in Elk Grove…read morefor 13 years until our insurance switched. Decided to give Target Optical a try since it's down the street from my house. My experience was so unsatisfactory, I am willing to pay out of pocket for another exam elsewhere. I showed up 15 min before appt time and it wasn't even open yet. I like to come early to appointments in case there is paper work to fill out. Anyway, I'd just like to say that as soon as I was taken back to get my exam it just went downhill. I swear I heard the Dr huffing and puffing if I didn't have a fast enough response to "1 or 2" "3 or 4" when she didn't even repeat the process enough for me to decide which looked clearer to me. And then after giving me the trial pair of contacts and then doing the vision test, I couldn't see out of my left eye, and when I said that it was really blurry, her response with a bit of sass was, "I'm pretty sure I got the right prescription, but I'll go get another one". I mean, what? Then she said that I could possibly be losing a little vision in one of my eyes and that I have glaucoma and should get it checked. Well, I have always gotten a yearly exam with an optometrist as well as an opthalmologist due to my risk of possibly getting glaucoma. Her "results" were quite extreme compared to what I've been told in years past. Especially since nothing tragic has happened to me since getting checked. I felt so rushed out of my appointment and left feeling like, "what just happened here?". I told my family not to bother even making an appointment here because it's not worth it. If you read all the way here, thank you. PS it wasn't the named doctor that saw me. It was a different lady not Dr Nguyen.

I was in a pinch to get an eye exam to get a new prescription for contact lenses and had to get…read moresome trials immediately because i just started on a basketball league and all i had were my glasses since i had run out. I usually goto the fair oaks location but they didn't have an eye dr there that day so they referred me to the florin rd location and i was pleasantly surprised how accommodating and helpful the owner huyen and rosa were. I was able to get my trials the same day which was amazing since i have a high astigmatism and i could see so much clearer! Also huyen had picked these eyeglasses out for me that fitted my face just right. The eye dr that did my exam was nice and answered all my questions perfectly and he threw in some suggestions to help with my vision. Overall i had a very good experience at this location and i would recommend this business to anyone. Anthony

Horrible experience! I first visited the store on November 6 to be seen for progressive lenses…read more When I received the glasses, the measurement was so off that I could not see out of them. Despite not being able to see, the store manager, Lisa, told me I needed to wear them for two weeks before the optometrist would see me again. After the required two-week period (sick and nauseous from being dizzy from glasses), I returned and saw the optometrist. Despite my complaints, the prescription remained unchanged. I was measured again for progressive lenses and received a second pair about two weeks later. The measurement was still incorrect. I had to wear them down my nose for another two weeks just to see anything at all. I returned to the store and asked them to contact the El Dorado Hills location, as I had previously been able to see at least partially from my old prescription from 2 years ago. At this point, I was warned this would be the last time they would remake my glasses, despite ongoing issues caused by incorrect measurements and prescriptions. I asked them to return to my previous El Dorado Hills prescription. I was also remeasured for progressive lenses by another employee, who finally appeared to measure the progressive placement correctly. In January, I received glasses made using my old prescription. Unfortunately, I was reminded why I came in the first place--I still cannot see clearly through the right lens. I then went to Kaiser for a second opinion. Their optometrist determined that the prescription from your store was completely incorrect. My right eye needed a stronger prescription, yet your optometrist had reduced it in both eyes. Kaiser demonstrated the difference using test lenses, and the clarity difference was significant. Throughout this process, I repeatedly complained to Lisa. Rather than help resolve the situation, she lectured me and repeatedly blamed me, saying the prescription was "what I saw in the chair." At Kaiser, however, I observed a different, more accurate result. Lisa repeatedly emphasized her professionalism and the seriousness with which she takes her job, yet she was rude and condescending in most of our interactions. Your staff measured me incorrectly twice, and when I needed lenses made a third time, I was told they were doing me a favor. This is unacceptable. I strongly believe the equipment or procedures at this location are faulty. I am now left with a $500 pair of glasses that I cannot see out of, even after insurance.

I've needed new glasses for awhile now. The last optometrist I used retired! We went to another…read moreplace that was really helpful, but... SOOOO expensive! I ended up cancelling the order I'd placed with them, and headed over to Eyeglass World when we were shopping in the area. A woman named Eva assisted me. I found out I could get TWO pairs, with all the upgrades I wanted for about the same price as ONE pair at the other place! Life happened, I didn't make it back for MONTHS. Oddly enough, when I came back in, Eva was there to assist me. Only thing was this time, I was on my LUNCH break! I had already done most of the legwork with her last time, so she was able to get me in and out and I was only a couple minutes late - I work in Old Town, so it was a LITTLE bit of a drive for a lunch break. My glasses were ready to pick up THAT NIGHT! I was so pumped! They were cute, cheap and... Hmmmm... maybe not quite right... It seemed like I had to look through one of the pairs at a certain angle... I took them in, and some adjustments were made. The thing is, this issue would only present itself after HOURS of wear. And then I had to take them off! They were PAINFUL. I was frustrated, and took them back in. Another adjustment was made. Fingers crossed! Nope. Didn't work. I'm starting to get upset. It's not like I have time to head on over every other day. In fact, I have been wearing the sunglasses in the house and office because they offer a reprieve. I called and got Eva on the line. I told her I needed a manager. She said she is one, and there until 6:30! Well, of course, my son was late getting dropped off, so I missed my opportunity, I HAVE to go in Friday. Friday, I am DETERMINED to demand another pair of frames. I go in, and the lady who made the initial adjustment is there. IDK why, but I'm like, "Can you please just LOOK at my ear? I can't really SEE back there, but it hurts, and it's really concentrated, so it's hard for me to tell how/where/why!" She DID! Thank goodness, because she made one more adjustment, and I said, "Let me wander around the store next door for awhile, to see if they're REALLY fixed. By the time I got back to the car, my husband asked about my glasses. I FORGOT about them. That's how it SHOULD be. She did it! Thank you, THANK YOU! I know you know who you are, but I failed to get your name. Thank you. I was about to swear off your company forever. LoL. I'll be back.

Really helped adjust 3 of my glasses. Two of them were not naught from the store. But they were…read moreaccommodating and didn't charge.

We had a spectacular experience here today. Everyone was nice. We got in and out quickly. The…read moreoptician was friendly and professional. She showed us all of our options but didn't push anything. The optometrist was very nice. It was such a great experience compared to where we used to go. Thank you so much! I completely understand all of the great reviews.

So, it's time to get new glasses and prescription but, after 8 yrs of business with them, I was…read moresurprised. Basically, I called to cancel an appointment, they said I didn't. They actually attached a $25 dollar flag on my account! I spent $2,300 dollars and they charged me that $25 ! Not one person would listen to me! i have the very call log on my phone! These guys are chippy and insert fees on their own. That dope who measured for our glasses just stared at me when I told him the situation. I do not recommend this place , too many cheaper alternatives.

Update: I wanted to…read morecome back and update my experience with Eye Optics after picking up my glasses. After wearing them for a bit, something felt off, and I'm glad I trusted that feeling because I ended up going back in. They took the time to recheck everything and offered me another exam, which I really appreciated. It turns out the issue wasn't my prescription changing, but that the original lenses weren't aligned correctly to my pupil placement. Basically, the measurement itself was right, but it hadn't been marked properly on the lenses, which caused a prism effect in one eye. The staff was extremely kind throughout the whole process and explained everything in a way that made sense. Once they identified the issue, they immediately offered to redo the lenses. Now I'm waiting on the new pair again, and hoping this resolves everything, but I really appreciated that they took the concern seriously and worked to fix it. Helpful tip: If something feels off with new lenses, trust your instincts and go back. It's worth having them double check the alignment.

This place used to be good and all my family are patient here. However, this is changing…read more First the good male doctor Ly left I think 2 years ago and the other doctor is ok in my opinion I have seen the other 3 doctors here. The glasses and frames are so overcharging, more than a half, you can check online. I was late for my appointment exactly 10 minutes. They said they have 10 minutes grace period at the front desk but still ask me to reschedule. I drove all the way from Roseville hospital and ran into traffic but show up and inside of their "grace period " the doctor won't see me. I think they are too busy to care their patients. I am done with them also taking my whole family to somewhere else.

I've been coming here for a few years now, and every visit has been quick, efficient, and thorough…read more Imran helped both my husband and me choose the perfect frames, and he truly has an amazing eye for styles that not only look great but wear comfortably too. He's professional, knowledgeable, and personable, which made the entire experience enjoyable. We joked and laughed throughout the visit, and I never felt rushed. I just picked up my new frames for this year and absolutely love them! Thank you, Imran, for always helping me find the perfect pair!

I've been coming to this location since 1997, back when it was family-owned, so it's disappointing…read moreto see how much the experience has changed over the years. Last year, I learned that the optometrists who had run the location for many years had retired. It seems like things really began to change around the time VSP took over. Unfortunately, as others have noted in their reviews, the customer service is now lacking and just doesn't have the same welcoming, personal feel it once did. I saw Dr. Staples during my most recent visit last year. I found her somewhat rude and unfriendly at the beginning of the appointment, although she did soften up as the visit went on, which I appreciated. After being a patient here for nearly 30 years, I've decided that will be my last year. I'll be going to Kaiser instead, where my experience with both the customer service and the doctor I met was much more pleasant. It's unfortunate to leave a place I've been going to since 1997, but ultimately, I prefer to give my business to a place where I feel welcomed and valued as a customer.