Really helped adjust 3 of my glasses. Two of them were not naught from the store. But they were accommodating and didn't charge.

My family had gone to one place for our vision needs for the last 20 years until there was an insurance change. This brings us to Eyeglass World. We needed a place that accepted our vision insurance, provided eye exams, and offers a large variety of eyeglass frames. Staff are professional and very helpful. Satisfied with the vision exam. Love the large selection of eyeglass frames. Loved that they had name brand frames! They also had frames for wider faces. The only complaint is that Eyeglass World doesn't have frame cases for most of their frames they sell. Instead, they give out cheap, clear, plastic eyeglass frame cases with those that don't have cases from the original manufacturer of the frame. Otherwise, our family is generally happy with their services and frame selection. read more

Eyeglass World - They give cheap, plastic frame cases. - Eyewear & Opticians Near Me - Elk Grove, California

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Went for a standard eye exam but end up buying two for the price of one glasses. Lol I made an appointment online and I got a text and email reminding of my appointment. Coming in, it was clean, bright and spacious. They also have two gender neutral bathrooms. You get your optometry and prescription room. If you're a new patient like I was, you will have to fill out some documents. I got my eye exam done by Amanda and with an additional $10 more, a closer in depth with Dr. Ansette (I probably butchered her name). Turns out my eyes had a small minor problem but that's common. Their selection of glasses were huge. Lol I end up buying two for the price of one. Great deal! Overall, I really liked this place. The examination was very affordable and the staffs were very friendly. read more

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Its okay. Had to have multiple eye glasses fixed for poor workmanship by the place that makes lenses for many in my family. They do have a great selection of frames available and usually have nice staff to help. With little kids its great if you get the insurance for the glasses, 2 of the kids had multiple broken glasses over a 1 year period and were replaced free of charge. Its a mixed bag. They post same day on wall, the average is 1 to 2'weeks over last 3 years. So don't be in a hurry, doesn't happen. Overall at this time and 3'years of working with them I give them a middle grade at this time of 3: read more

Eyeglass World - Same day sign on wall - Eyewear & Opticians Near Me - Elk Grove, California

So sad to ruin a reputation of a whole brand because of just one person in my case this person is the assistant manager Sue that I believe never Heard about costumer service :(( very poor costumer service! All I need it is new eye Contacts, didn't want to buy monthly I want daily but she insisted that it's just impossible!!!! Why ?! Because last time I bought contacts I choose monthly contacts... wow that's make complete sense right?! here is my feedback... BEFORE You say no to a customer make sure you at least tried to help! All I got Got from very negative vibe from Sue every question asked was no! Sorry! Can't do it... Thanks but no thanks read more

Eyeglass World - Sold another 6 month supply ‍ - Eyewear & Opticians Near Me - Elk Grove, California

We had a wonderful experience at this location. They have a fantastic selection of frames including a huge selection of Junior frames. The service was stellar. Diego assisted us and he was great. He was very knowledgeable, friendly, and professional. He gave me different price quotes for a variation of frames and "add ons." I opted for the $25 insurance for the year which seems like a great deal. I highly recommend this location and working with Diego specifically. read more

Bought 2 pairs for my son 6 months ago and frame cracked and lense came out We were told " they can't glue it as it will mess up the glass " frame ?? warranty ??? read more

I love this place. Easy booking online and we were helped quickly during our appointment. Dr was very thorough with my daughter and we got lots of autonomy while shopping which is exactly what we like. My daughter found the perfect pair of glasses and pick up was smooth. Everyone that we spoke to here was happy to help and patient. I've had horrible experiences at 2 other unrelated offices so it's appreciated and refreshing to have been helped here quickly and with kindness. Thank you! We will be back and I will 1000% let my friends and family know to come here. They also have a wide selection of frames which I loved. read more

My second visit and I am impressed. I find frames and drop them at Eye Glass World and they make me the most amazing glasses. The group is terrific and professional. Thanks for all you do and Happy Holidays. read more

Popped into Eyeglass World to replace the lost screw for my sunglasses not purchased from this company. In and out in less than 15 minutes. The cost? This review. I would have left a review even if the repair wasn't a courtesy. The staff was friendly and inviting. I would definitely go back for an official purchase. read more

Beware of this place. With all the craziness going on in 2020 I forgot to re-order and schedule an appointment with my usual eye doctor. I found this place here due to their good reviews and was able to get in within 1 day. Everything has gone down hill since. I was initially supposed to go back for a follow up within a week of my first appointment. We are now in week 3 or 4 because of 4 or 5 cancellations/re-schedules (I lost count) on their part. I am a very patient person but this is just beyond ridiculous. The latest excuse this morning was that the doctor didn't come in. I get it, life happens. But 4 or 5 times? I am now re-scheduled AGAIN for next week. I don't have much faith that that appointment will happen either. At this point I'd rather pay cash and go elsewhere. read more

While I was waiting in the Elk Grove Ca. store the store associate took a call and spent 15-20 minutes looking up information and taking an order for contacts over the phone, Instead of taking care of the customer(ME) waiting there, Not very professional, and Rude To take it from bas to worst, The glasses still takes almost a week for delivery, Not good... Not what's advertised. P.O Thompson read more

When originally calling to make an appointment over a week ago, they put me on numerous 5+ minute holds. The total phone call was almost 30 minutes just to schedule an appointment, only to have them call me 40 minutes before the appointment to cancel/reschedule. Representatives are nice enough on the phone but still overall a very frustrating experience as a new client. read more

Joaquin and his staff are the absolute best!! Customer service 10/10. Joaquin is so welcoming and did his very best to help my sister and I. We drove over an hour away and made sure we were taken care of before hitting the road again. I recommend this place. I will definitely be coming back worth the drive. read more

Eyeglass World - Glasses - Eyewear & Opticians Near Me - Elk Grove, California

So great that this place gives you 2 for the price of one and even better they offer warranty on them for a Small price. Originally I went in and I didn't like The script they gave me... the awesome part was they didn't question me and took me back in and ran more tests and got me a whole new set for free to make sure I was satisfied. Special shout out To shane. This guy has the best attitude both times I saw him! You can just tell he knows how to make Person smile. Over all they were all excellent! Ashley As well! So kind. Helped entertain my kids they smiled through all the chaos! So thank you again for such a positive experience. I love my new glasses read more

Eyeglass World - Buy one get one - Eyewear & Opticians Near Me - Elk Grove, California

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After 3 months of exams, remaking glasses, readjusting, I had to ask for my money back. This company could just not make a pair of lenses that worked for me. Going into the third month the person up front wanted to schedule another exam with one of their other staff for a 2nd opinion. It was at that point I asked for my money back, went to another local optical store who made me a pair that works in just a week, for less money. read more

They rushed me through the exam. 4 and a half minutes for exam. The guy told me you should skip part of the exam because you probably will half to pay $15.00 Then he told me to look at the cheapest frames. He said your insurance is like a discount coupon. I picked out some frames and was told you have to pay $49.00 I said OK. I asked for a breakdown for my payment. She said oh you have great insurance it is not $49 it is all covered. I could have picked out frames that cost $300.00 Next time I will shave before I go there because they treated me like I was homeless. They thought I could not pay a dime out of pocket and they were wasting there time. read more

Excellent service, amazingly friendly staff which helped with the nervousness of my eye exam. They always have great deals on glasses! And every time I come here I'm excited to see Bianca who is the friendliest staff member! read more

Been recently coming to Eyeglass World for all of my eyeglass and contact needs. This location is great, the providers hear patient and will listen to your concerns. Staff here have went above and beyond for me. Excellent is just me being modest about this location. read more

Was misled by their online ad stating same day contacts for $27.99. Got an appointment same day but no contacts. They said they didn't have it in stock and had to wait 4-10 business days but I ended up calling them 10 days later because I didn't hear anything from them. Then I was advised that my contacts came in but have to wait for the next available appointment with the same optometrist that assisted me. I think their advertisement is really misleading in terms of costs and wait times. read more

Great service and excellent selection of frames and sunglasses. Both my 9 year old son and I had great customer service during our eye exam. The female and male eye doctor who did our exams were professional, kind and very helpful with answering all of our questions. read more

I came in for a basic repair and was greeted with much kindness and curtesy from the staff. My glasses were repaired with a new nose pad and the misplaced screw was replaced with a new one. All thanks to the nice gentleman Joaquin, who was very helpful. I was also assisted by Sue who was very patient with me while I tried on numerous glasses that she immediately sanitized after each touch. My overall experience was was awesome and to top it off Joaquin did not charge me for the repairs and Sue put the glasses I selected on hold for me. Will come back again to take advantage of the prices and pleasant customer service experience. read more

We came to Eyeglass World about a year ago for my sons first pair of glasses and opted in for the insurance. Fast forward to yesterday when my son lost his glasses and we needed to replace them asap. Jazleen was awesome and not only had his frame sent from a different location but was able to expedite the order for us to get them by the end of the day. read more

Amazing office...stopped by because my mom needed new glasses. Super nice staff and practicing COVID-19 safety measures! Dr. Pon was amazingly friendly, super sweet, and patient. Definitely recommend if you're looking to get new glasses. read more

From the night I booked the appointment. The next morning I got a call confirming my appointment. I was really happy. They do want you to arrive early if your a new patient but I got there really early and they where able to take me. The eyes tests are really cool. I don't have insurance so I paid out pocket. But I only paid 212 which is not bad and I got two pair of glasses on the same day. read more

I was helped by Sue the assistant manager and she was awesome! I love my glasses, I love the customer service and the even laughed at my Dad jokes. Good job Glasses World 5 stars easy A+++ read more

I have had the best experience with this specific location. Staff very approachable and always smiling.they are my number 1 go to place for eyeglasses. Prices are extremey affordble and look good too brian and ludy and there was one more gentleman that helped me out. I recommend this place and am almost 100 percent sure you would be happy with the service. read more

I've needed new glasses for awhile now. The last optometrist I used retired! We went to another place that was really helpful, but... SOOOO expensive! I ended up cancelling the order I'd placed with them, and headed over to Eyeglass World when we were shopping in the area. A woman named Eva assisted me. I found out I could get TWO pairs, with all the upgrades I wanted for about the same price as ONE pair at the other place! Life happened, I didn't make it back for MONTHS. Oddly enough, when I came back in, Eva was there to assist me. Only thing was this time, I was on my LUNCH break! I had already done most of the legwork with her last time, so she was able to get me in and out and I was only a couple minutes late - I work in Old Town, so it was a LITTLE bit of a drive for a lunch break. My glasses were ready to pick up THAT NIGHT! I was so pumped! They were cute, cheap and... Hmmmm... maybe not quite right... It seemed like I had to look through one of the pairs at a certain angle... I took them in, and some adjustments were made. The thing is, this issue would only present itself after HOURS of wear. And then I had to take them off! They were PAINFUL. I was frustrated, and took them back in. Another adjustment was made. Fingers crossed! Nope. Didn't work. I'm starting to get upset. It's not like I have time to head on over every other day. In fact, I have been wearing the sunglasses in the house and office because they offer a reprieve. I called and got Eva on the line. I told her I needed a manager. She said she is one, and there until 6:30! Well, of course, my son was late getting dropped off, so I missed my opportunity, I HAVE to go in Friday. Friday, I am DETERMINED to demand another pair of frames. I go in, and the lady who made the initial adjustment is there. IDK why, but I'm like, "Can you please just LOOK at my ear? I can't really SEE back there, but it hurts, and it's really concentrated, so it's hard for me to tell how/where/why!" She DID! Thank goodness, because she made one more adjustment, and I said, "Let me wander around the store next door for awhile, to see if they're REALLY fixed. By the time I got back to the car, my husband asked about my glasses. I FORGOT about them. That's how it SHOULD be. She did it! Thank you, THANK YOU! I know you know who you are, but I failed to get your name. Thank you. I was about to swear off your company forever. LoL. I'll be back. read more

I took my father's eye glasses into Eye Glass World on Laguna Blvd. for repair. Joaquin was able to bend the frames back into shape and reinsert the lense that had popped out. Thanks for doing such a nice job in a short amount of time. I definitely would recommend this business to others! read more

This was my first time seeing a professional eye doctor and my experience was PHENOMENAL. I left feeling really glad that I went. They were extremely kind and friendly and I can tell that Dr. Ngo and the staff really cares. Took care of EVERYTHING I was in need of, so I am extremely satisfied with their service. Even opened the door for me on my way out. 10/10. read more

Had my exam done here and the doctor was amazing! She was very thorough and I felt like she cared about my eyes and health. Everyone was so helpful and informative. The 2 for $78 deal really saved me and I thought it was really cool to get my glasses by the end of the day instead of waiting weeks like you have to at other offices. I highly recommend to anyone and everyone!! read more

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Came in on Saturday afternoon to get 2 pairs of eyeglasses repaired. Joaquin was wonderful, I was in and out in less then 30 mins. This is my 2nd visit to Eyeglass World and both occasions the staff was friendly and accommodating. read more

I walked in for the first time to get my glasses fixed. My glasses were pretty messed up got them repaired in less than 15 minutes super fast and amazing welcoming service. While I waited I seen an amazing walls of different options as well. I definitely recommend coming here for any repairs they are very nice here and super charismatic. read more

I've been with Eyeglass World for almost 2 years and they never disappoint! Ludy and Bianca at this location are always so helpful and patient with all the questionsI always have!! 10/10 recommend!! read more

Really bad service. My appointment was at 1030 get there on time and then they tell me my appointment was changed to 11:15 with out even reaching out to me I asked who changed because I didn't change there response our system is acting up. Ok then I say fine since I'm here I'll wait till 11:15 that 11:15 turn to 12:45 highly disappointed with the service. Had to wait over 2 hours for my appointment. If you want to wait 2-3 hours then this is the place for you. read more

I have been coming to this location for a few years, but this will probably be the last time. It had been a while since my last exam because my daughter was dealing with cancer. She passed in September 2022 so I came in for an exam in January and also picked out new frames since my old frames had broke and I was keeping them together with bands. It took 2 weeks for the glasses to be ready. After wearing them for a couple days, I realized the frames would not work for me (too big, sat on my face wrong, slid off during exercise.) so I came back in on January 21, 2023 to find different frames. After explaining to the manager 4 times why I was not happy with the frames, she said I could exchange them. I picked new ones, they were fitted, and I was told 10 days to 2 weeks. On February 3rd, I called in the morning to see if the glasses were ready. I was told they were there and should be ready for pick up that afternoon. About an hour later, I got a call that a "flaw" was found on the lens and the glasses would have to be sent back to the lab and it would be an additional 10 days to 2 weeks! How is a pair of glasses with a flaw in the lens allowed to leave the lab? Why is there not better quality control in place so the customer does not suffer? I said it was ridiculous that I should have to wait that long when I have already waited 2 weeks. Remember, my old frames were broken and could not be repaired so time was important. Supposedly, a "rush" was put on my frames since it was a lab mistake. Well today, February 18, I still have no glasses! I called Thursday and was told no glasses have come in and it would probably be ANOTHER WEEK! Absolutely ridiculous! I guess "rush" means slower to Eyeglass World. I will wait for this week, then a refund if no glasses and my money will go to a business that cares. read more

Wonderful service, care and concern by Nez and Sanjita! I went for a few pairs of reading glasses and had a good selection in the lower price ranges to choose from. I'll return, and highly recommend these two ladies to my friends. read more

So Unprofessional! I scheduled an appointment today at 4:30, no one called to notify me the doctor is not in office . Arrived there on time, then the associate said ohhh I meant to call you. Totally wasted my gas, my time... And now I have to make up time on weekday at work to come by for the appointment. read more

I broke my glasses during quarantine, and I had to work that day. Luckily this place was open and everyone gladly helped me out. Sheen and Eva are amazing!!!! Very professional and attentive, cannot thank them enough. I got two glasses for the price of one, no hidden fees!! Dr. Pon is very patient and great at educating his patients on everything he is doing. Amazing doctor, would highly highly recommend this place to anyone and everyone!!! read more