First time patient here and I had a great experience. Scheduling an appointment was easy. I did it online. I made sure to come in extra early to complete additional paperwork as I was a new patient. Loved the appointment reminder email & texts messages. Make sure to opt in to receive those. Dr. Hien Trinh was very professional and explained everything. I had my eyes dilated and she made sure I had sunglasses before leaving as my eyes would be sensitive to the light. Both front staff were very helpful especially Desiree who assisted me with picking out my new glasses. My insurance allowance was only $120 so it was a bit of a challenge. She was very patient and explained everything. I ordered new glasses and should be available in a week or 2. read more

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The place I normally go to was not accepting people at the moment. I went in on a Friday and before my daughter left for college on Tuesday morning. I let them know and asked if there was a possibility to get the glasses by Monday. They didn't make any promises but said they would try. Well they delivered and my daughter loves her new glasses. I appreciate their kindness and excellent customer service read more

Took my kids here for their first time eye exam. It was quite hard picking out frames as our allowance was $150 but there weren't much to choose from within this range. Service was good, however, I couldn't give them 5 stars due to variety of frames and I felt I would have to spend more than what my insurance would allow, meaning bound to spend out of pocket. Of course I can always take my prescription and order else where but for the free frames, I would still like a decent one. Please add more to your selection under $150. read more

The optometrist contacted me and supplied me a 3 month contacts for the rewards being denied. read more

Eye Place Optometry - Optometrists Near Me - Elk Grove, California

First visit as new patient to this optometry clinic, was a good experience. Very good customer service over phone & in person . Helpful overall in billing, eye, frames, and contacts questions. The optometrist Dr. Thanh was really helpful, showing me a chart with numbers comparisons between Acuvue contact lens types. She was very gentle during the appt too, which was great. Myself and Im sure many others, get nervous generally when we go to medical appts. She was helpful and gentle enough so that I wasnt too nervous. Went through the eye puff machine where they test for pressure in the eyes, with a machine that blew a puff of air. Despite the sensitive eyes, I endured it. Nerve wracking but tolerable. Also did the dilation process with dilation eyedrops that caused pupils to be dilated - difficulty reading, sensitivity to bright light. But also tolerable and nothing terrible. They seem extremely busy on Saturdays , as I couldnt find any availability in the entire month. Fridays are also fairly difficult to find availability. Due to that, It's a good rule of thumb to book your appts in advance and know exactly what you want to go in for. In terms of payment options - they took FSA card, Im thankful for that! Something else super unique and impressive, is they post Special Hours in their Yelp webpage ! This shows times where theyre closed. Thats helpful, Im glad they have something like this . read more

Great optometrist and front staff! Everyone was super knowledgeable, friendly and professional - I appreciate their swiftness in ordering my contacts and look forward to another visit next year! read more

I do not recommend this office. They incorrectly charged me multiple times and when I got glasses with single lens, they insisted that I needed to get polycarbonate lenses which are meant for kid's safety lenses. I was forced to pay $70 more. The customer service is lacking. My glasses were reading glasses so I did not need UV Or safety protection, and my prescription was low so I did not need the lenses to be light or thin. The optometric assistant knew this and still told me that I had to get polycarbonate lenses because the doctor said so. read more

I have been going to Eye Place for 2 years now and the service is always top notch as well as the office appearance being very clean. Everyone is super friendly and the Dr. takes her time to explain the process and is open to any questions you may have, which I like. I just had my 2nd pair of glasses and they needed some minor adjusting. I originally had set an appointment and I was in the neighborhood and asked if they could squeeze me in between their appointments (which is not a standard practice) and they were very accommodating. I truly appreciate the fact that you saw me before my time as this cleared up my day to do other things. Thank you read more

Eye Place Optometry - Display of glasses selections - Optometrists Near Me - Elk Grove, California

I wanted to provide an updated review for this spot :). To sum it up, they are amazing. My wife and I wanted to look for a spot closer to home and we gave this spot a shot based on reviews. Receptionists are welcoming and very nice! In addition they are veeerrry thorough. They educated me and gave me additional info from what the Doctor said too! They know what they are talking about and have updated their staff to reflect their concern for their customers. The Doctors are so pleasant and also thorough. Me and my wife had the pleasure to deal with both. And they are so nice and understanding. I have super bad astigmatism in my left eye. I ordered a new pair and were told they would have it to me in 3-4 weeks. No rush. Cool. They literally got it to me in a week!! Apparently they were able to make it in-house!! Wow. Amazing options and even better customer service. Thank you staff and doctors !! So glad we found our optometrist go-to. read more

I went in to get my glasses adjusted, was politely greeted, and then informed about their policy regarding frame adjustments bought elsewhere. I signed the waver and my glasses were fitted within minutes. Prompt, courteous, and quality service. Thanks! read more

The front office ladies are never happy there. Their customer service is not friendly. They're very chatty about their personal lives and talk about the customers when they're off the phone or when they leave the office. read more

Quoted me twice what it should be for lenses. Made me go in to the location to get my prescription after asking it to be faxed to a different doctor. After all that gave me an incomplete prescription. read more

Update they came through and got my new glasses quickly. Was discouraged when I was told remakes were not a priority and could not be fast tracked. read more

Nice, clean and professional staff. First time here and my daughter and I were impressed. Doctor provided details during exam and what to expect. Great selection of glasses and provided us with a discount on top of it all! I'm very happy with my choice to come here but used Yelp to help choose! read more

We've been coming here as a family since they opened. Both doctors are very nice, patient & professional. The reason for only 4 stars is due to their policy of only allowing 2 appointments back-to-back for families. We are a family of 3 so we have to make 2 separate trips rather than being able to knock it all out in 1 trip. read more

Looking for a clean optometry place to get your eyes checked? Look no further, Eye Place Optometry is the place to go to. Customer service is great, they are straight to the point, doctors are very knowledgeable, they have a great selection of glasses and they follow covid guidelines. This is now my optometry office to go to now. read more

Okay selection as far glasses. Not the friendliest staff. Felt unwelcomed when was fitted for glasses & pick up. They fail to call back if any follow up questions as well. Not a good experience overall. read more

My first visit was today. Lovely place, the overall appearance is elegant and welcoming The staff welcomed me immediately. The three individuals all said hello. One continued the process but all were friendly. Not overly so. The doctor was thorough. The exam was fine; she told me exactly the same as my last optometrist. She offered several options that I appreciated. My insurance conveyed most of the cost. I absorbed a coat that was NOT unreasonable I sometimes talk too much. Give to much information. The doctor did not mind or cut me off. At this stage in my life I also ask a lot of questions and she did not hesitate or pause. She knows her stuff. Go to this office. You will not be sorry read more

Customer service is terrible, especially the bigger receptionist. She is very rude with a big fat attitude to my family. I don't know why. She did not explain clearly my insurance to me, and claimed that I did not understand. In a business, patience and clear communication is import. Never apologies nor thank you, as she never learned how to say it. I had to give a credit to the doctor who explains it to me. However, my entire family will not come back to the place because of the receptionist's attitude. There are so many places that we can be treated better. Why would we bring businesses and money to you for such a rude and discriminating receptionist. She forgot that customers bring business and keep her employed. Doctor, you need to have a better receptionist or your place will be out of business soon. I saw complaints from other customers too. read more

Awesome Doctor! Every time I visit Doctor Trinh and her staff, they are always so helpful and thorough! A lot of places say they care about their patients but this place will actually show you. They always provide top notch customer service and excellent optometry care. Their machines are always clean too! You come in as a patient, you leave as a friend!!! read more

I had my eye exam done elsewhere (due to insurance) so I only came here for my frames. Recently moved to Elk Grove and while I loved my previous optometrist office, it is too far to continue to keep going there. Everyone here was very welcoming and helpful. Love that there is a huge selection of higher end brand name frames. The staff were honest in their opinions on the frames I was trying to select from, and in the end I had purchased frames that I love. Will definitely be back in the future! read more

Totally love the glasses I got here! I came in to ask about an eye exam and ended up scheduling an appointment and leaving with two pairs of glasses because I couldn't part with either. When I first walked in the first thing that came to mind was that it felt and smelled like a spa! It was cute meets classy and totally a my type of place to be for my hipster self LOL . I was greeted with smiling faces and Dr. Trinh was super helpful, friendly, and gave me helpful glasses wearing advice. Frame selections are on point! I would buy all of them if I had all the moola in the world!!!!! read more

Eye Place Optometry - Prada - Optometrists Near Me - Elk Grove, California

It was my first time utilizing this location and I must agree with all the positive reviews here. The sister optometrist are super sweet, knowledgeable, caring, and informative. All the staff at the front desk are very patient and have great customer service as well. I thoroughly enjoyed my eye exam and loved my new prescription glasses. Looking forward to my next years visit. read more

I always have the best experiences when I go to my appointments. Dr. Trinh and staff are super nice and they provide excellent customer service and optometry care. Susan is truly the best. She is very knowledgable and takes her time to help you find the perfect pair of prescription frames. They really care about their patients here. read more

Eye Place Optometry - Susan helped me and my husband pick out our new frames. We love them! - Optometrists Near Me - Elk Grove, California

Doctor Trinh and her staff are awesome! Doctor Trinh took her time explaining to me how my eyes work and giving me fun little facts. I was feeling a bit overwhelmed with all the frame choices but then I saw the frames that Susan (one of the girls out front) was wearing. I was only expecting her to show me the display frames but without any hesitation, she took her own frames off her face, cleaned them and let me try them on! Talk about excellent customer service! I feel very fortunate to have such a great optometry team in my neighborhood! read more

My eyes are sensitive to light or anything that gets near it. So I came in thinking this is going to be a struggle for a check up and getting my eyes dailated but NOPE it was quick and easy! They took care of me and my glasses. I would recommend this place to anyone. **By the way if you check in on Yelp you get a goody bag.** read more

Eye Place Optometry - Optometrists Near Me - Elk Grove, California

Had an appointment here last week and although they have very limited amount of space to work with, they make it very spacious. All the staff was nice and respectful helping everyone and doing their job very organized. Great variety of frames to look at and very informative on questions I had for them. Would recommend this place to friends and definitely coming back here for my next appointment. read more

Eye Place Optometry - Optometrists Near Me - Elk Grove, California

Great selection of frames from high end to low. Staff was top notch and very helpful. (Thanks Susan and Dr. Trinh) read more

This place is awesome! Very helpful staff and doctors! I came here to get my eye exam for my contacts and new set of frames! I did not have an issue at all. This place gave me a better experience than my previous optometrist. I will come back when my prescription expires! read more

Eye Place Optometry - Optometrists Near Me - Elk Grove, California

Love this place! Every staff member was extremely helpful. Customer service is not what it used to be nowadays, but they reassured me that it still exists. I love the designer frames. They make sure to assist with choosing the correct frame for your eye prescription type. read more

This is the place to come for a thorough eye exam, professional service, and a great selection of frames. As other reviewers have stated, Drs. Hien and Thanh went above and beyond to make sure my experience was excellent. The staff are extremely helpful and everything was explained to me in detail. My eye exam went very smoothly and every intricacy was explained to me. I was walked through the different types of frames and which frames are suited for my facial structure. Service was fast and I got my glasses the same day. If you've been searching yelp for a new or permanent optometry practice, this is the place to come. read more

Taking my business elsewhere!! I had an eye exam and opted out of having my eyes dilated but by the optometrist's recommendation I had my eyes dilated. I asked if I would be able to drive after my eye exam and was assured I would. I was able to drive back home with extremely blurry vision. I don't believe I should have been advised to drive after getting my eyes dilated but I'm assuming the optometrist was after more insurance money. My vision became so impaired that when I was picking out glasses I couldn't see myself in front of a mirror! I informed the rude receptionist I would come back to purchase my glasses a different day. Her response, "just take into consideration that if you come back and we're busy we'll make you wait outside." It was as if she was being helpful but at the same time being patronizing. To me it sounded like something obvious that I would have to deal with when the time came. It felt like the receptionist was upset I didn't get my glasses with them. I had full intentions of returning to purchase my glasses but it is more than evident that this place is just after your insurance money and loves to mistreat its clients. Did not like the optometrist's service nor the receptionist's service. Also, some months ago I had purchased my daughter's glasses here and they forgot to charge $15 additional dollars which at that time I didn't mind paying but had they done their job right I should have been given an accurate charge for her glasses at the time I paid and ordered them. Careful with additional fees after you have placed your glasses order. read more

Everyone that works here is really nice and friendly. I came here recently for an eye exam. It turns out I have a new astigmatism in one of my eyes. Dr. Trinh was so nice and patient with me. It took 3 different contact lenses to find something that was comfortable for that eye. I never felt rushed and felt my eye comfort was a top priority. Unless I move from Elk Grove, this will definitely be my new place for all my eye care needs! read more

I didn't want to give 3 stars because I feel like that's average and they were attentive, friendly and explained everything in an easy to understand way. (I'd set back-to-back appointments for my husband and I). I was a little disappointed upon arrival when I was asked to fill out all the paperwork again, because I'd taken the time to fill out the answers to everything weeks in advance online. It didn't matter, because I was given printed copies of the same inquiries to fill out again. (That alone would have warranted a 3 star review from me, because my time is very valuable and I hate wasting it, EXCEPT that the doctor was AWESOME). We were seen promptly, since we had scheduled appointments. She was friendly, and not overly clinical. That was nice. Dr. Trinh had a personality and my last optometrist left a lot to be desired in that department. I do feel like their prices are a bit high, but they really don't have generic frames. Truth be told, I think I paid about the same for my last glasses, and I had on the transitional lenses but not the anti-reflective coating. Last time, I had NO INSURANCE. This time round my husband's insurance brought the exam fee down to $10 from the $125 she quoted me sans insurance. But, my total is around $275, WITH insurance. I did add the transitional lenses AND the anti-reflective coating because I ALWAYS have my glasses on and I'd like to see my eyes in photos again! It's been years, LoL. The girls at the front desk seemed more than adequately trained, and I expect they have both been there for some time by the way they have their stuff down. I especially want to thank Alyssa for assisting me in picking OUT my frames. They had TOO many to choose from, so I narrowed it down, and she was straight-up and I'm pleased with what we decided on. Some customer service people do NOT know how to have an opinion and that can be frustrating, so thank you, Alyssa, for your cool confidence and helping me with a tough choice! I know I'm all over the place here, so all in all, YES! I recommend them so far, but I have yet to pick up my glasses. I'll update as necessary! read more

friendly, clean office. Dr Hien Trinh was very thorough and knowledgeable. it was a pleasant experience!

Highly recommend this place! Came here in Saturday and my glasses are ready on Monday! Friendly staffs, fast service, and good selection of glasses! Highly recommend Dr. Thanh trinh! read more

Eye Place Optometry - Optometrists Near Me - Elk Grove, California

I was looking for a place to take an exam and get some glasses; here I was able to make a same day appointment, get a prescription, and walk out with my glasses. Dr. Trinh was extremely helpful with the choosing of glasses that fit my face and were a style u liked. She also explained all the exam procedures very well. I am extremely satisfied with my visit and purchased, and I highly recommend them if you're looking for a place to take an exam or buy frames. read more

Unprofessional customer service and communication to resolve a mistake made by an employee. Yes this is long but here's my experience (TIA for reading, and no I'm not normally "a Karen"). First let me ask you, as a consumer, how often do you make a purchase and are then called hours later by the business saying you need to pay more because of their mistake? Odd, right? Here's my story: I was called three hours after my sons eye exam and told I needed to pay $40 more for his glasses. This is after I already paid during my son's initial office visit. When I asked why, the young lady said when she went to process my son's glasses order, the system said my insurance told her to collect $40 more. When I said I was unclear how this happened as all copays and out of pocket costs were reviewed with me during our visit, she put someone else on the phone. The second woman was very crass in conveying the explanation. She said the young lady who helped us was new and admitted it was her employee's mistake and sharply asked, "so do you want the glasses or not, if you do, you need to pay the $40." She also said that if I had VSP insurance this wouldn't be an issue, but because I have Eyemed insurance I have to pay extra. She started to explain about VSP insurance coverage. Mind you, I don't get to choose what vision insurance provider my employer offers so this discussion about an insurance provider I don't have was very unnecessary and her tone was condescending. Neither person I spoke to apologized for their mistake and I was very confused by the rudeness with which the second employee was handling the situation. At this point in the conversation I was wondering why I was being treated this way when I did nothing wrong. Aggression toward me as a customer seemed a very odd way to handle this situation. Normally I would be understanding and would have easily paid the $40, but the disrespectfulness I was shown was very off-putting and made me take a different stance. I asked the woman to try to see it from my point of view as the customer and I felt it was bad business practice to call a repeat customer three hours later and demand additional payment for their employee's mistake without even an apology. I'll admit, at this point in the conversation it was not about the $40 but about the WAY this was being handled. She said she would talk to the doctor about it but don't count on the $40 being waived. Mind you, I did not request for the $40 to be waived by them. A couple hours later the doctor called me and was argumentative as well. She also admitted it was her employee's mistake with no apology. She said my son received the same services and glasses in 2018 and I should have remembered how much I paid four years ago. I was really taken aback by the doctor's statement. Again I felt I was being blamed for her employee's mistake. After some back and forth the doctor rudely said she would waive the $40 for this one time only because she "didn't want to make such a big deal out of something so small." At this point I'm thinking, if it's "something so small," then why not waive the cost without even calling me when it was her employee's mistake in the first place? Shouldn't this be taken up with the new employee that made the mistake and not with me as a customer? She also sternly said she was putting a note in my son's profile about this incident. Again, this felt like an attack for something that was not my fault, it was her employee's mistake. The approach the doctor and employees took in handling their mistake was shocking and unsettling. Maybe my experience was not the norm, but we will not be recommending this practice any longer to friends, family, and coworkers. As a business owner, you never know who is walking through your door as a customer. I happen to have strong ties with numerous people in the eyewear and vision insurance industry and I will be sharing this experience with them. read more

They are very helpful and informative. Got glasses for daughter. Although because of their excellent service your booked date might long.

Fabulous optometrist! Courteous, professional, and won't try to upsell you on anything you don't need.