First time patient here and I had a great experience. Scheduling an appointment was easy. I did it…read moreonline. I made sure to come in extra early to complete additional paperwork as I was a new patient. Loved the appointment reminder email & texts messages. Make sure to opt in to receive those. Dr. Hien Trinh was very professional and explained everything. I had my eyes dilated and she made sure I had sunglasses before leaving as my eyes would be sensitive to the light. Both front staff were very helpful especially Desiree who assisted me with picking out my new glasses. My insurance allowance was only $120 so it was a bit of a challenge. She was very patient and explained everything. I ordered new glasses and should be available in a week or 2.

The place I normally go to was not accepting people at the moment. I went in on a Friday and before…read moremy daughter left for college on Tuesday morning. I let them know and asked if there was a possibility to get the glasses by Monday. They didn't make any promises but said they would try. Well they delivered and my daughter loves her new glasses. I appreciate their kindness and excellent customer service

I would like to thank Courtney. She truly was awesome. Answered every one of my questions. Went out…read moreof her way to make sure that the glasses were what I was looking for. We tried on over two dozen pairs. I explained to Courtney. I was in need of some formal evening wear glasses. Again, thank you so much.

This place is truly the best! The service is amazing, and every staff member is helpful, kind, and…read morewelcoming. I've been coming here for years and have seen Dr. Shah every time. Courtney at the front has always been amazing and has never made me feel pressured into anything. (Side note: if you can't say no to the add ons, that's a YOU problem.) They are simply just presenting options and doing their job. There was only 1 time that I said no to any add ons because I had the same thought I'm sure many people have "do I really need this?" and once I received them, I realized how much it makes a difference! They offer a huge selection of frames, from basic styles to high-end designer brands - there's something for everyone. I've tried other places after moving away from Elk Grove, but nothing compares. As long as I'm in the Sacramento area, I'll happily go the extra distance to keep coming here.

# 1 - Length of time that it takes for customer to receive ordered glasses…read more #2 - Except ownership for their mistakes. Do not blame or penalize customers. An error was made in the lab or with the order submitted by Laguna Family Optometry. So my husband waited 2+ weeks after selecting frames for new glasses and of course paying for them only to be told that there was an issue with the order. He was also told that customers were given 1 "do over," and this correction would count as his.

Parking is a breeze. They are located in a shopping center and there is plenty of parking. This is…read morea good thing as my last optometrist had only street parking, which is tough. Back then I used to walk to my appointments so it wasn't an issue. My optometrist is Leeanne. She is very personable. I've been coming here for the past 7 years or so. She only works on Wednesday and Thursday so it's hard to fit an appointment into our schedule. We took time off today to get our eye exams. I go with my husband and we get back to back appointments. It's nice to have someone to carpool with as we are in Sacramento and the Optometrist is in Elk Grove. Today I got a contact fitting. It's not covered by my insurance and I was charged $25. She gave me a week's worth of contacts to try to make sure they are the correct prescription before I order a 6 month's supply. So far the contacts are feeling good, but it's only been 2 hours since I put them on. They are more comfortable then the ones I had a few years ago. These don't make my eyes tired or feel dry. I looked at glasses while waiting for my husband and found a pair I like and took a picture with them on. I like to shop around to make sure I find the glasses I like with a price I can afford. So, I'll take my time before I settle on a pair. My old frames are working well and I can see fine out of them so there is no rush. Unlike last time when my eyes changed so much that I couldn't see a year and 3 months out.

Good service. Easy scheduling. In and out. Got my contacts…read moreand a $50 gift card rebate. They are clean and adhere to social distancing.

The customer service here is some of the worst I've experienced at an optometrist office. They…read moredon't follow up when they say they will, don't call to let you know your glasses or contacts are ready. Had to tell the person behind the counter my name three times while they were looking for my file (3 times in less than 90 seconds just means they're either not listening or don't care). Just an all around bad experience for both myself and my wife.

Elk Grove Vision Center inside Costco is a great option if you need a same-day or next-day eye…read moreexam. They also welcome walk-ins when availability allows, which was really helpful since my usual optometrist was booked out four weeks and I needed an updated prescription quickly. The staff was friendly, and the check-in process was quick and easy. I saw Dr. Anhthu Do, and she was warm, professional, and had such a welcoming vibe that made me feel comfortable right away. She was very thorough during the exam, took her time, and explained everything in a way that was easy to understand and never made me feel rushed. She answered all of my questions with patience and made sure I understood my prescription and overall eye health. I felt well cared for and confident in her expertise. She's someone I'd go back to for future eye exams. I recommend this place if you're looking for quality eye care without a long wait.

This is in the Costco of Elk Grove. It is called Elk Grove Vision Center. I already had a…read moreprescription and needed it filled. I had surgery on one eye and my vision changed. I didn't see the eye doctor. Only the techs at the counter. It's really convenient location right inside Costco. Make sure you take a number from the dispenser so you get a place. No line here. As you wait they have several cases of frames lining the wall. The 3 or for section to the right are Men's frames the middle is sunglasses and the left are for women. It was busy so I had ample time to pick out some frames that my wife and I liked. The tech asked for the primary card holder. I did see online that you don't need to be a Costco member to use this location but I didn't ask. The tech also asked if we had insurance which we did and they covered some of the glasses. I decided to get two pair since the insurance was almost paying for one and since we are Costco members we get an additional 50 bucks off two pair. He asked if I wanted Progressive lenses which I have never heard of. It's what they call bifocals now. It takes getting use to so with two sets of glasses I could bet one of both and use the Progressive when I get used to them. He said they would be done by two weeks. Great . Update. The lenses were done in just over a week. They texted me just a bit before they closed on a Saturday and they are not open on Sunday so kind of a bummer. I ended up going on Tuesday to get them The worker was very professional and fitted my two pair of glasses nicely. Very friendly and said if there are any problems to come in and they would fix them. No rush and spent the time to make sure I was happy. She said I should use the progressive lenses first for two weeks to get used to them and then I could use the regular ones for driving if I wanted to later.

I've been going to see Dr. E for about a decade. He is funny, kind, and the best at what he does!…read moreThe first time I went there, I asked him to pick out my frames. I had never worn glasses before and wanted his opinion. I then proceeded to try on half a dozen more. Yes, I ended up getting the pair he chose for me. He has a great eye! He and his staff are very pleasant and professional. Highly recommend...

Dr. E and his staff are the best in the Sac region. Our family have used his expertise and amazing…read moreservices for over 20 years! Professional, personable and prompt. Try him, I guarantee you will see a lot better with his care!

Nice, organized, and clean Optometry spot in Elk Grove, next to Kohls & Sally's Beauty Supply…read more Came in for a new pair of glasses and the staff there were helpful and got the job done. Shout out to Ryan, and the other staff member who does the pre eye examination, sorry I didn't get your name but both of yall were informative, helpful, and amazing.

Staff is always super friendly and super helpful as they walk you through the process of the eye…read moreexam pre tests and the glasses/contacts ordering! They even walk through what your insurance covers. The eye exam is also quick easy and efficient thanks to Dr. Lam! Definitely recommend coming here.

First time getting my eye exam in years and the process went smoothly, friendly staff, and Imran…read morehelped choose my frames. Would definitely come back for future eye exams and frames!

I've been a patient at this office for 15+ years, but things have gone downhill for the last couple…read moreof years. I originally would see Dr. Chin, but my last couple visits, I saw Dr. Veronica. Both times she was rude and completely dismissive of my concerns. She was gaslighting me when i shared my concerns. I was fed up of her services and I eventually went to a different optometrist who actually listened and fixed the problem right away. The front desk staff are also rude and unprofessional every time I call. They definitely need training on customer services. This office up charges for everything. It honestly feels like a scam. I spent way too much money on prescriptions that i could have gotten cheaper somewhere else. Since switching to a new optometry office, the experience has been night and day. The staff is friendly, the doctors are attentive, and my prescriptions are much more affordable. It's frustrating and disappointing to see how far this place has declined. I won't be going back.

I discovered Crystal View Optometry while searching for a new Optometrist in the Elk Grove area. I…read morewas assisted by optician, Sasha who was very knowledgeable in educating me on the proper way to wear eyeglasses. Sasha was extremely patient and helpful in showing me the variety of styles and brands available .After carefully selecting my glasses, I was able to pick them up within the timeframe given. I am totally satisfied with my new eyeglasses. The overall experience with Crystal View Staff was easy and pleasant. I will definitely be returning for my next pair. Robin H.

They billed my insurance for both a glasses & contact exams LESS than a year ago. So prescription…read moreis VALID. However, still within my year of a valid contact prescription I place an online order that they refuse to accept and push through because I supposedly never came in for a made up "follow up exam". Basically they will steal money from your insurance and try to manipulate it to try and get you to come back and pay out of pocket. Ian (receptionist) was the only empathic and friendly one there.. hope he finds a better place to be great at

I've been getting my eyes checked here for a couple years now. Dr. Jennie is very skilled and was…read moregracious in answering my curious questions about the prescription numbers. I have come in for free adjustments to my frames. And I just love the location of the optometry so that I can get errands done around this plaza

I have to admit, I was a little hesitant at first about switching optometrists. I had been seeing…read morethe same one for years and built up a really solid relationship with them. But when my company switched vision insurance providers, I had to look for somewhere new if I wanted to stay in-network. I will admit I had some reservations about Eye-Minded being inside a Target - I guess I was a little snobby about it, thinking it might not have the same level of service I was used to. But I quickly realized I was totally wrong. The staff here is awesome. They really know how to help you make the most of your vision benefits, and they always keep me in the loop about any rebates, promotions, and available deals. They also take the time to walk me through different frame and contact options, offering quotes for everything so I can make the best possible choice based on my needs and budget. Plus, they've got a pretty good selection of frames, so I never feel limited. Dr. Nguyen has been fantastic from day one. She's super kind, really knowledgeable, and takes the time to explain everything. No question is too small for her, and I always leave feeling confident about my eye health. I've been going to Eye-Minded for almost 4 years now, and I couldn't be happier with the whole experience.