Where do I start?! After seeing my regular optometrist, I decided to compare prices on replacing my old lenses with my new prescription in my current frames at LensCrafters. I quickly tried to do the math and thinking because they gave a 20% discount, it would certainly be cheaper. What I didn't realize at the time was they charged double the price for the extra add-ons ( ie non-glare glass) that I'd requested and was included in my estimate. When I picked-up the lenses, I noticed right away they weren't non-glare. I had them put in my frames anyway so I could wear them and see if they were OK otherwise. After a few days, I went back and mentioned they didn't have the non-glare material. After a brief discussion, it was clear we weren't on the same page as to what the non-glare feature involved. Luckily, I had saved my old lenses. Since they do have a 30 day guarantee, I decided not to pursue any further issues with them and asked to have my money refunded. They removed the new lenses and putting my previous prescription back in my frames. As I went to check-out and sign my refund receipt, I immediately noticed I couldn't read the fine print. Everything close looked blurry! I mentioned that my vision was blurry and was told it was just because I'd become accustomed to the new, stronger prescription and now with my weaker lenses back in my frames, it'd take a while for my eyes to adjust. I had a hard time believing I wouldn't be able to see clearly with my previous lenses after only a week. When I persisted to question whether they had been put in the frames correctly, I was told there was no way there could have been an error in replacing the lenses. So I left, thinking my eyes would adjust back in a short time. I was alarmed when I found I couldn't read the usual print on texts or my e-mails. Everything close was a blur! The last straw was when I found a pair of old cheaters and looking at small print thru them was great! I knew then they had done something very wrong in replacing my old lenses. The following day, I returned to my original, respected optometrist's optical department and told them my story. They took the glasses to "read" the prescription in the lenses and returned with them, saying they were fixed. The lenses had been switched. Since my eyes required different strengths in the prescriptions, my resulting corrected vision was totally wrong. OH MY!!! I have learned a valuable lesson! You do, indeed, get what you pay for!!! read more