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    Eye Care Professionals

    4.3 (4 reviews)
    Open 8:00 am - 7:00 pm

    Services - Eye Care Professionals

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    1 year ago

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    7 years ago

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    8 years ago

    I have gone to Dr Rooney for years and his father before him. Always was very satisfied with his service and professionalism.

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    11 years ago

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    Bard Optical - Normal

    Bard Optical - Normal

    (16 reviews)

    $$$

    I have been going to Bard since I was young and was always very satisfied with their service. Dr…read moreLochman ( please excuse the spelling) in Decatur was wonderful and was very precise and thorough in examining the eyes and ensuring everything with the eyewear selected was correct. But I am done going to Bard in Normal which is a sad statement when leaving Bard Optical after 50 years of entrusting my vision to them. But there are just too many reasons not to respect them and people should know what they are about. It is not customer service. My husband was by Bard a couple of evenings before I called , and I only called to set up appts for us because they told him they had nothing available until after January. There was no way that was true and called them to show him how bogus that statement is. Living close we have been by Bard often going to Michael's or pet store and they were never crowded. Maybe one person waiting either for their appt or a family member. I wondered why they were being so rude. I was immediately accepted by a request to make appointments for my husband and I to get our eye tests and new eyewear. The night before the appointments I accidentally poked myself in my right eye and it hurt terribly all night but knew I would be at Bards in the morning. Dr. Hinson did a great job finding the wound, prescribing antibiotic drops and placing a contact bandaid in my eye. I mentioned to him that contacts have become very difficult to take out because my eyes are so dry. I asked when I needed to return and we worked together. I decided I would leave the contact in as the Dr. had said it could be worn for 30 days day and night. So I thought a few days wouldn't hurt if needed and could check in with the Dr in a couple of days. Wow was I wrong. The next day I could see the Dr. was Tuesday and my eye did ok with the meds prescribed. I went in to see Dr who was a different person which was fine. He spent a short time looking and dying etc. and then tried to take the contact out. Yes I was very thankful and my eye needed a contact break. When he went to take the contact out it was frightening but tried to stay calm. Calm did happen because he practically leaped into my eye and with every knuckle pushing in my nose mouth lower lid cheeks really hard. Plus his fingers were flailing like spider legs pushing my face really hard. I flinched but tried to get it over with....but I could not. It hurt under my eye, cheek,mouth, my nose and especially my eye. The pain was intense. After 3 attempts and me recoiling from each, I asked him to stop. He wanted to keep on trying -his sporadic finger movements everytime -the knuckles -and the awful pressure on my face I just could not take anymore. Now I had given my eye a hard poke and it hurt like hades !!! I'm usually a good patient but not this time. He took me out in the lobby and said he was contacting Gaily eye clinic. He said "Now don't move!" As soon as he was gone was my time to speak out. I told one of the staff that I just couldn't go through Gaily today but I knew if I was referred I could go in for assistance. I gave my eye a rest and called Bard the next day and the same employee said he had sent it into Gaily and to call them. They unloaded me I felt when I needed my eye clinic. They could have gotten the contact out easily but they were against me, I guess I was too much of a burden. So I called Gaily and told them I needed to come in and get help with getting the contact out. I called them 3 days in a row. My eye was hurting worse than ever. They should be responsible for their patients with a nail hole in their eye but the last Dr I saw was most likely mad that I left. The Dr was nice enough but he really should retire. I've never been scared of any type of Dr ever until the day I had appt. I was shaken too. I went to Saint Joseph Prompt care closest to my house. Ft Jesse Rd. They came in the room and after a brief consultation were bac k in a flash. They took a cue tip and moved it across and out of my eye. The whole process including check in at front desk took a most 10-12 minutes. That whole thing seemed like a really bad nightmare. Never again

    My family encountered a series of terrible experiences that include incorrect prescription…read morediagnoses, trial lenses being sent to the wrong location, fitting adult glasses on a 10 year old boy, and a heated conversation with a doctor who had a harsh, condescending tone with my 11-year old daughter. My family will never return to this place.

    Gailey Eye Clinic

    Gailey Eye Clinic

    (8 reviews)

    I got Lasik from Gailey Eye Clinic in 2020. It went well. However, now I am working on getting into…read morethe military again and need my records from them in order to get back in. It is a time sensitive matter, and they refuse to email my records to the recruiter or myself. They will only allow traditional mail or pick-up (I now live in Florida). Even though there are no laws preventing email. Gailey Eye Clinic is more than decade behind the times with this. Given that you never know when you may need to get a copy of your records, I would recommend not using Gailey since if you need them in a timely manner, you'll be screwed. Though, at this particular location, the doctors are amazing and do really well professionally speaking, my rating is completely based off their outdated policies on obtaining medical records.

    I originally gave them 3 stars. I ordered two pairs of glasses with the prescription they gave me…read more The prescription was wrong. I got told they entered the axis for my astigmatism basically backwards. There's a pretty significant difference between 9 and 90. I tried to call the Peru office back to let them know the place where I ordered my glasses would not replace the lenses because it wasn't their fault. The Peru office didn't answer the phone so I called the office in Ottawa and explained the situation. She said she would let the manager in Bloomington know and they would get in touch with me. This is day two and they haven't reached out. I have over $400 out of pocket with insurance that I'm out. The eye doctor didn't even do my eye exam an optician did. I guess I'll talk to my attorney about my rights because at this point, I feel Gailey eye clinic needs to reimburse me. If I could change my review to zero stars I would. I will NEVER go to this establishment again. They've really gone down hill from what I remember years ago when I always went to Bloomington.

    Eye Care Professionals - optometrists - Updated May 2026

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