Warning: Predatory Billing and Financial Negligence…read more I am leaving this review to warn others about the unprofessional and predatory billing practices at A Lifetime of Smiles. After completing several visits in February 2025, I paid a total of $1,669.00 in person at the time of service. Despite these large payments, the office never sent me a single paper bill or electronic statement. The first "notice" I received of any balance was a casual text message sent at 4:00 PM the day before a scheduled appointment in April 2025, claiming I owed a "heads up" amount of $946.00. When I immediately asked for a breakdown, they waited until the next morning to tell me $829.00 was a "prior balance" from insurance adjustments. They went completely silent for 11 months, only to send this unverified debt to a collections agency in March 2026. After doing the math myself using my Cigna EOBs and bank records, their numbers are mathematically impossible: Verified Over-Collection: On February 12, 2025, my insurance EOB stated my responsibility was only $465.00. However, the office charged me $712.00 at the window--an over-collection of $247.00 for a single visit. Missing Credits: According to my insurance, my total responsibility for all February visits was $1,742.60. Since I already paid $1,669.00, my actual balance should have been roughly $73.00, yet they are hounding me for $829.00. This office appears to either have a complete failure in their accounting department or is intentionally "balance billing" patients for amounts the insurance company has already adjusted. To jump straight to collections a year later without ever providing an itemized invoice is a predatory and unprofessional way to treat patients. I have filed a formal complaint with the Illinois Department of Financial and Professional Regulation (IDFPR) and the Attorney General. Avoid this practice unless you want to be blindsided by fraudulent "balances" a year after your treatment.

I had cavities filled by them in 23'. I spent thousands with my dental coverage to have them fixed…read more The color never matched correctly, the shape was too sharp. I had to go back to have Dr. Pat fix the sharp spots(he was not thrilled). Now the filling has fallen out all at once and they will do nothing to fix it. My only option according to them is to now pay for more X-rays and a consult before they will even touch the work they did. It was expensive and unsatisfactory work. And don't let them put your on their phone list, it boarders on harassment... The front desk team is always very polite though

It was one of the best experience I have ever had with a dentist and his staff. I went in to get a…read morebroken tooth pulled. I was having so much pain the nerve was showing. But the made me feel comfortable. When the doctor did the shot to numb me i didn't feel anything. I mean no pain from the needle. It was great because that part hurts. But not this time. When the tooth got pulled that also went great. I was very happy with everything. I didn't have insurance so I paid out of pocket and they were great price.

Dr. White is a great dentist. Excellent bedside manner, and he accepts medicaid. The other staff…read moremembers are very nice as well.

He is a very nice man. His staff is friendly.after years of not going to a dentist (the last…read moredentist and his staff were terrible), he made the process easy and eased my anxiety.

I have been going to them as my regular dentist for about a year and couldn't be happier with them…read more I had put off going to a dentist for as long as I possibly could and finally chose them. I am so glad I did. Not only did they do a great job, they were very kind and gentle with me because of my fear of the dentist. I now go, even tho I still don't like going to the dentist, and look forward to seeing them. I had to have a LOT of work done and it was expensive but when you don't go for over 10 years you are going to have to spend money. I hope you have as good of an experience as I did. NOTE: I just got my final plates and I want to say that I've never had anyone spend as much time and patiences as they did making sure it was feeling right., Told me to come back as often as needed to make it feel comfortable. Dr Jalie is a very good dentist and the girls: Angel, Katie, Stacy, Jen, Brittany and Aubry and always patient, sweet and smiling.... I know every business can't please everyone but try them for yourself and see if they are a fit for you!! They were wonderful for me.

I went here recently for a consultation about my wisdom teeth and all of my teeth in general. The…read morefront desk lady was rude to another associate, but the young girls doing x-rays were so sweet! HOWEVER, I was told right off the bat that I have early-stage Periodontitis. Did I believe them? YES OF COURSE. Am I getting a second opinion? YES OF COURSE. Am I EVER going back there? NOPE. They told me I needed 10K worth of work on my teeth. DO NOT BOTHER WITH THEM IT'S ALL MONEY!!!!!!!!