Dr. Ludford is a excellent and professional eye doctor, but unfortunately his front desk staff is…read moreextremely rude and disrespectful. I was patient for about 10 years and at my last eye appointment to renew my contact lens perscpition the exam went well and professional, but when it came to the front desk afterwards the front desk staff was very rude and unprofessional. I had new insurance and they took my card and scan it and I asked them prior to the appointment about insurance and they said they said that it would be no problem. After my appointment was done the lady at the front desk rudely said "we don't take United Healthcare, sir we are not in network sir" and I said back "you all told me that there would be no issues". She continued to lie about not being in network with my insurance because I check with my insurance and they actually are in network. She said "sir I take contact lens off then" I said in response "no I need my contact lens" she go very red face and screamed out "fine sir but your paying full price for everything that was done today and we are not submitting nothing to your insurance because we can't". I ended up paying $340 at the end of it all and also cut ties with the office. I do not tolerate disrespect or rudeness by anyone in a business or personal setting and due to this experience I will not anymore of my business.

Emergency Treatment Review Description…read more A big thank you to the Staff of Eye Care Professionals for carefully and critically listening to my appeal for emergency treatment, believing I was in pain and had a true emergency, and for getting me into the office immediately though my regular doctor was not present. I especially appreciated the patient attention, eye exam, treatment, and medication prescribed for my eye by Dr. Ludford. A true team effort is evidenced through my experience!

Ordered contacts at all about eyes online after visiting this location. Never recieved them. It's…read morebeen over a month. They dont return my voicemails. Business's like this will rip you off and there is no recourse. I will never use all about eyes again. I dont recommend anyone does.

Scheduled an appointment online. Arrived 10mins prior to appointment and they said they overbooked…read moreand I should have received a voicemail. Two phone numbers were given and neither received a voicemail.

The best ever! Dr. Beth caught the early stages of Macular Degeneration. She is wonderful and…read morecaring. She loves her work and it is apparent.

From the owner: Quality eyecare and personal attention are our focus at Eyesite and Illinois Valley Eye Care. We…read moreare a family optometry practice that prides itself on the individual care and attention we provide all of our patients. Your entire family is welcome at Illinois Valley Eye Care and Eyesite. Our goal is to serve our patients by helping them with their personal eye health and providing them with professional and state-of-the-art eyecare. We believe that healthy eyesight is vital to a high quality of life - both of which we are committed to! We invite you to visit our beautiful frame dispensary and choose from the latest in fashionable eyewear. We carry both affordable and high-end frames. Comprehensive eye health exams Full service optical department Designer frames and huge selection of sunglasses Contact lenses in stock Optical lab on premises-many glasses in one hour Diagnosis and treatment of eye disease

Saw Dr Alex about issues I was having and he did an awesome job , very thorough and listened to all…read moremy concerns , all the staff was very friendly, would definitely recommend

We are in town from South Carolina and my husband was in desperate need for a new set of contacts…read moredue to an emergency and they were eager and quick to help us with a spare pair. The ladies were super friendly and understanding. We greatly appreciate their help and understanding.

I have been going to Bard since I was young and was always very satisfied with their service. Dr…read moreLochman ( please excuse the spelling) in Decatur was wonderful and was very precise and thorough in examining the eyes and ensuring everything with the eyewear selected was correct. But I am done going to Bard in Normal which is a sad statement when leaving Bard Optical after 50 years of entrusting my vision to them. But there are just too many reasons not to respect them and people should know what they are about. It is not customer service. My husband was by Bard a couple of evenings before I called , and I only called to set up appts for us because they told him they had nothing available until after January. There was no way that was true and called them to show him how bogus that statement is. Living close we have been by Bard often going to Michael's or pet store and they were never crowded. Maybe one person waiting either for their appt or a family member. I wondered why they were being so rude. I was immediately accepted by a request to make appointments for my husband and I to get our eye tests and new eyewear. The night before the appointments I accidentally poked myself in my right eye and it hurt terribly all night but knew I would be at Bards in the morning. Dr. Hinson did a great job finding the wound, prescribing antibiotic drops and placing a contact bandaid in my eye. I mentioned to him that contacts have become very difficult to take out because my eyes are so dry. I asked when I needed to return and we worked together. I decided I would leave the contact in as the Dr. had said it could be worn for 30 days day and night. So I thought a few days wouldn't hurt if needed and could check in with the Dr in a couple of days. Wow was I wrong. The next day I could see the Dr. was Tuesday and my eye did ok with the meds prescribed. I went in to see Dr who was a different person which was fine. He spent a short time looking and dying etc. and then tried to take the contact out. Yes I was very thankful and my eye needed a contact break. When he went to take the contact out it was frightening but tried to stay calm. Calm did happen because he practically leaped into my eye and with every knuckle pushing in my nose mouth lower lid cheeks really hard. Plus his fingers were flailing like spider legs pushing my face really hard. I flinched but tried to get it over with....but I could not. It hurt under my eye, cheek,mouth, my nose and especially my eye. The pain was intense. After 3 attempts and me recoiling from each, I asked him to stop. He wanted to keep on trying -his sporadic finger movements everytime -the knuckles -and the awful pressure on my face I just could not take anymore. Now I had given my eye a hard poke and it hurt like hades !!! I'm usually a good patient but not this time. He took me out in the lobby and said he was contacting Gaily eye clinic. He said "Now don't move!" As soon as he was gone was my time to speak out. I told one of the staff that I just couldn't go through Gaily today but I knew if I was referred I could go in for assistance. I gave my eye a rest and called Bard the next day and the same employee said he had sent it into Gaily and to call them. They unloaded me I felt when I needed my eye clinic. They could have gotten the contact out easily but they were against me, I guess I was too much of a burden. So I called Gaily and told them I needed to come in and get help with getting the contact out. I called them 3 days in a row. My eye was hurting worse than ever. They should be responsible for their patients with a nail hole in their eye but the last Dr I saw was most likely mad that I left. The Dr was nice enough but he really should retire. I've never been scared of any type of Dr ever until the day I had appt. I was shaken too. I went to Saint Joseph Prompt care closest to my house. Ft Jesse Rd. They came in the room and after a brief consultation were bac k in a flash. They took a cue tip and moved it across and out of my eye. The whole process including check in at front desk took a most 10-12 minutes. That whole thing seemed like a really bad nightmare. Never again

My family encountered a series of terrible experiences that include incorrect prescription…read morediagnoses, trial lenses being sent to the wrong location, fitting adult glasses on a 10 year old boy, and a heated conversation with a doctor who had a harsh, condescending tone with my 11-year old daughter. My family will never return to this place.

Have gotten glasses here for myself and my kids. My prescription totally changed about a month in…read more They replaced my lenses for free !! Have had them replace my sons frames so many times because he has broke them. The staff is awesome. The frames are great for 10-50 year olds. That have something for every one and every price. I have never gotten glasses cheaper that here. I would come back here in a heartbeat

"Buyer Beware," My glasses are five months old...First the…read moreAR coating came off my glasses, OK, I'm told I have to purchase new lenses, told me I did it by not cleaning them properly, but, I did!! So I get the new lens, both left and right, the stamping one of the lens is bold and looks like a bad smudge and it is right in my line of vision. A manager and two employee told me that is how they are made and that I would get used to it, Lol. Since that was my fourth lens for my current glasses and the other three lenses DID NOT have bold markings, I have no choice but to view this as poor workmanship, and view them as willing to say what they have to, to cover up the poor workmanship!! So Disappointing, I basically paid for these glasses twice and both times they were DEFECTIVE!!!!

Very nice place , it's pretty big inside with lots of seating and everyone was nice and helpful…read morewith any questions and the Dr was very professional and didn't rush us out like some others have and answered all questions and concerns

I got Lasik from Gailey Eye Clinic in 2020. It went well. However, now I am working on getting into…read morethe military again and need my records from them in order to get back in. It is a time sensitive matter, and they refuse to email my records to the recruiter or myself. They will only allow traditional mail or pick-up (I now live in Florida). Even though there are no laws preventing email. Gailey Eye Clinic is more than decade behind the times with this. Given that you never know when you may need to get a copy of your records, I would recommend not using Gailey since if you need them in a timely manner, you'll be screwed.

I got Lasik from Gailey Eye Clinic in 2020. It went well. However, now I am working on getting into…read morethe military again and need my records from them in order to get back in. It is a time sensitive matter, and they refuse to email my records to the recruiter or myself. They will only allow traditional mail or pick-up (I now live in Florida). Even though there are no laws preventing email. Gailey Eye Clinic is more than decade behind the times with this. Given that you never know when you may need to get a copy of your records, I would recommend not using Gailey since if you need them in a timely manner, you'll be screwed. Though, at this particular location, the doctors are amazing and do really well professionally speaking, my rating is completely based off their outdated policies on obtaining medical records.

I originally gave them 3 stars. I ordered two pairs of glasses with the prescription they gave me…read more The prescription was wrong. I got told they entered the axis for my astigmatism basically backwards. There's a pretty significant difference between 9 and 90. I tried to call the Peru office back to let them know the place where I ordered my glasses would not replace the lenses because it wasn't their fault. The Peru office didn't answer the phone so I called the office in Ottawa and explained the situation. She said she would let the manager in Bloomington know and they would get in touch with me. This is day two and they haven't reached out. I have over $400 out of pocket with insurance that I'm out. The eye doctor didn't even do my eye exam an optician did. I guess I'll talk to my attorney about my rights because at this point, I feel Gailey eye clinic needs to reimburse me. If I could change my review to zero stars I would. I will NEVER go to this establishment again. They've really gone down hill from what I remember years ago when I always went to Bloomington.