I went into this store, the one in the MALL, not the one by target. for the first time last year. I got a pair of frames and transition lenses. Initially I liked the pair, after wearing for a week or two the hinge on the left temple was sticky and hung up all the time. I've worn glasses for the past 34 years and know this isn't right. I brought them in and got a squirt of wd40 and sent on my way. 2 days later and the same thing happened. My father an optician for 40 plus years saw the hinge was defective and saw the lenses were scratched and asked what was up. I only and always use a microfiber cloth. I have hundreds of them. He said the lenses shouldn't be that easy to scratch. I agreed. So back I went. The tech said " oh, I can fix that. " I told him the frame was defective and they didn't like that. I've never had it happen before and a well respected optician, my father saw immediately the hinge was defective. After some discussion, and refusing to take them back, the employee reluctantly took another pair off the shelf. Oh and these frames needed constant adjusting. Something I've also never have happen. I got new lenses with them as well. Paid my $25 copay and waited 10 days. I recently brought the second pair back. The lenses scratch just as easily despite my using microfiber cloth as I have always done. I was then, I felt scolded by the stores manager on how to care for my glasses. Remember I've had glasses for the past 34 years. Just incase I met with the same attitude I had from prior employees there, I brought 2, ten year old glasses and "tried" to show how the lenses were barely scratched and all my glasses receive the same care. She refused to acknowledge them and continued to tell me I was caring for my lenses incorrectly. I received the same stand offish attitude from the store manager. I told her the frames, just like precious ones wouldn't hold their shape toy face. Seeing as I had now 2 defective pair of same frame I would expect the store manager to listen to me and come up with a suitable solution. Nope! I had to pay another $25 and get same pair, again. I called 3 days after that appointment and asked if my glasses were ready. I was told "no, that was only 3 days ago. It takes 14 business days" in 2014, nothing should take that long. With other lens crafters in the area I would have assumed they would call locally to see if they had what I needed in stock. Oh no. That wasn't done. When o went to ask another question, the manger had decided for me that I was not going to ask another question and simply hung up. Now I'm mad. I call customer care. I have to say they were great. She got the regional manager on board with the case and guess what!!!?? Not 2 hours later a rude employee called my home and angrily said to my wife that my glasses were in. And hung up promptly with her. I guess that they don't appreciate a customer who is unhappy going over their heads. They were not great from the start, never listened to me and never offered a solution that would benefit me, the customer. And to show their gratitude for going over their heads they suddenly come up miraculously with the product and call with the rude message. I will not go back to the store after my year contract with my glasses are up and advise others to proceed with caution when given this particular store your hard earned money. read more
