I had a very disappointing and upsetting experience with Green Hills Eyecare…read more
I paid almost $800 for a pair of prescription glasses. The frames looked good when I selected them, but once the prescription lenses were installed, the glasses were extremely heavy on my nose--to the point that they caused pain and left an indentation.
After about two weeks, I returned to the practice. I never saw Dr. Waymer again after my initial examination and instead dealt with Mike, the optician who handles the eyewear sales. The practice took the glasses back, but I later received messages pressuring me to come in and select another pair. I was sick and then overseas, so approximately three weeks passed before I was able to return.
When I finally went back with my 17-year-old daughter to choose a smaller, lighter frame, the experience became even worse. Mike appeared upset and barely spoke to me. Another staff member, whose name I believe was Chelsea/Chelsey, approached me with what both my daughter and I perceived as an unnecessarily confrontational attitude. She told me that my options were essentially to take the original glasses back that day or receive only $318 back, even though I had paid almost $800 for the glasses.
I repeatedly asked them to work with me. I was not asking for anything extravagant--I simply wanted to choose a smaller, lighter and even less expensive frame that I could comfortably wear. Instead, Mike told me that if I wanted replacement glasses, I would have to pay approximately another $470 on top of what I had already paid. I found this completely unreasonable. I left the office without glasses.
What concerned me even more happened afterward. The following week, I called because I wanted an appointment with Dr. Waymer. I was still experiencing symptoms from my previous visit and was also seeing white flashes in my vision. I was questioned about my symptoms and was not given an appointment. I called again on subsequent days and still could not get an appointment with the doctor.
This is what ultimately made this experience so troubling. A disagreement over expensive glasses is one thing, but I do not believe a dispute with the optical/sales side of a practice should interfere with a patient's ability to request medical care from their eye doctor, particularly when reporting a new visual symptom.
I paid nearly $800 for prescription glasses, plus the cost of my examination and approximately $150 for prescribed eye drops, and ultimately left without usable glasses and feeling that I was treated disrespectfully rather than helped.
Based on my experience, I cannot recommend this practice. I hope Dr. Waymer personally reviews what occurred, including how my eyewear issue was handled and my subsequent attempts to obtain an appointment.
After spending all this money, being treated this way, and leaving without the prescription glasses I paid for, I feel robbed.
I paid almost $800 for the glasses, around $170 for the consultation, and $150 for eye drops, and then Mike wanted another $470 just to replace the painfully heavy glasses with a smaller, cheaper pair. I left with no glasses.
Even more concerning, when I later called with continuing symptoms and white flashes in my vision, Chelsea and another staff member, Barbilla, repeatedly refused to schedule me with Dr. Waymer. Based on my experience, it felt as though Chelsea was doing everything possible to prevent me from speaking directly with Dr. Waymer, who owns the practice, about what had happened.
Again. I feel robbed.
