Definitely 5-Stars. Going to this place makes you feel like you just went on vacation to a trendy…read morelocation. It is very inviting, AND THE CUSTOMER SERVICE - Well, if this was a hotel, it would be rated Forbes 5-Star. The level of customer service provided almost needs its own scale. Dr. Londa was very personable and did not rush me with all my questions. She has really assembled a great office and staff. Meaghan was also great. Very patient with my indecision of frame choice and was able to assist me in narrowing down frames I may like. In closing, there is a reason all of NorthStar Eye Care's reviews consist of 5-Stars. The only thing that could have made this appointment better would have been a pina colada, but then one's vision would get blurry and you may walk out of the office wearing a pair of pint glasses; rather than some fashionable frames.

Great experience! Staff was knowledgeable and friendly. You will be very happy with qualified…read morestaff and I highly recommend!!!

I had an appointment for a specific test, not and eye exam for glasses. They said they would do a…read moreregular eye exam today and I reminded them my appointment today was for a Field Vision Test then I was told they couldn't do the test today because they had no received information from my retina specialist. They could have contacted me and either canceled the appointment or asked me to contact my retina specialist to have them resend the info. What a waste of time. I'm never going back.

For years I have been going to the Maplewood store without any problems. This year I chose the MG…read morelocation because it was close to work & you had an appointment time that worked for me. From the check-in the staff was RUDE! I was told my insurance benefit was $5 off the exam which left my payment responsibility at something like $225. I asked why my exam cost at the Maplewood store has always been $0 with same insurance, the young lady became even more defensive. When I was about to leave another lady approached me and said if I wanted to self-pay without the insurance the exam cost would be $89, I walked out. Your staff clearly knows nothing about looking up insurance benefits. I went to your competition Shopko Optical to get my eye exam for FREE because of my insurance & they only billed the insurance company $86! I also spent $811 at Shopko Optical for my new glasses, they will be my new go to for glasses each year going forward!!!!! Les Jobst

The whole team knew their business. The fitting was excellent. I have the right progressives for…read moreevery day use, and for work. Reading and screen use are much more comfortable than with my last pair of glasses. The lens coatings are flawless.

Great staff and doctors! They are caring and quick to respond to concerns! Highly recommended!read more

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.

Rude, and over priced. they also will do and say whatever they need to rush pressure you into a…read moresale. Good elsewhere for better service, quality and prices.

The People at for your eyes only do a great job. Very nice and caring…read more Thanks Rob Wills

From the owner: We are able to meet all of your eye care needs, including:…read more Eye exams Glasses Contacts Sunglasses

I am very pleased with the care and attention my kids get at Northwest Eye. Doctor Decanini has…read moreseen my kids for many years now. Last week both kids had appointments with Doctor Decanini at the Minnetonka location, from the time we arrive and checked in at the desk to the time we were leaving the clinic, it took 1 hour and 20 minutes for two kids, eyes dilated, full eye exams and a clear conversation with Doctor Decanini about a follow up plan. Doctor Decanini took the time to answer my questions and treated the kids with respect. I would 100% recommend her!

Went in for a diabetes eye exam, which was ordered by my doctor. My insurance covers 80% because…read moreit is considered medical. They refuse to code it correctly and keep sending a bill for the full amount. I would find a better place to have the procedures done.

whoever is answering the phone at the maple grove alligna primary care desk- "Shalika" needs to be…read morefired. this woman was very rude, couldn't remember what doctor I wanted to see, asked me to repeat the doctors name 4 times and was wholly unhelpful. please get front desk people who can actually do their job. so unprofessional.

The administrative staff here is dishonest and unhelpful. They are perfectly OK with false coding…read moreto insurance companies. Their response is to say they coded correctly when their coding results in tests associated with illness that does not exist. They do not answer questions that they are asked and their idea of providing details is to give you details of your bill.

I sure don't understand all the bad reviews. I've been going to this clinic for many years and have…read morealways received excellent care. I was just there recently, and everybody that I was in contact with went above and beyond what was expected.

With a wide array of frame options and tons of add ons available like "Glare Protection" and…read more"No-line Bifocals", you can get everything you need to be able to read my Yelp reviews clearly! The Maple Grove Vision Clinic provided a friendly and courteous staff and prompt service with absolutely no wait before my appointment time. The optometrist was quick and explained what he was doing throughout the exam. There was no high pressure sales tactics to get me into new glasses and no resistance to providing me with a copy of the prescription like you find at other optometry clinics! Eye'll be back!!!

I love this store. Some of the reviews I have read here are petty... We are in the new normal, get…read moreused to it. Everyone here is amazing. I went to their competitor (PV) and was very unhappy. Here they took the time to do a full exam (and as suspected) the previous place did it wrong and my prescription was off. The optometrist explained everything to me which was very helpful. I just recently started using glasses (Mostly for reading smaller text) and she was able to point out a few things. Also, I was having a lot of issues with red eye and dry eye (which I assumed was caused by all the medications I take). I had tried Visine and some others and nothing worked. She explained the oil ducts and releasing those. I was 1 million percent happy with the visit. She was very knowledgeable. The staff on the floor was and is extremely helpful, kind caring. One of the girls commented that my partner and I were a really cute couple. Against my now fiancé's wishes (he wants a small wedding... haha) I told the girls they are welcome! The staff explained to me that my insurance would cover bifocals with the visible line which I didn't want. But if I got a second pair I could get what I wanted at a fraction of the price. So I did that and I LOVE, LOVE, LOVE them. They told me to pick out any frame I like and they would work with me on price. The "other" place brought out a box with 8 frames in it and said "pick one this is all your insurance covers, you can't get any other frames". I was even willing to pay extra. But PV would not let me. Don't go there... a hint it's right next to Taco Johns in Maple Grove..... I will from now on get all of my exams and glasses here. Love all of the staff here!!!!

The staff working there were great, the wait to see a doctor was way too long, and it's all virtual…read morethere is no optometrist to see in person.

I had been having vision issues that began with my pregnancy. I came to Crystal Vision Clinic at…read morethe suggestion of a friend and I am so glad I did. The facility itself is beautiful, welcoming, and clean. Everyone I spoke to greeted me with a smile. The technician (I'm sorry I forgot her name!) was friendly and explained the tests she was performing so I understood the process. Dr. Endres was so professional and personable. I was educated about every step of my exam and even got to see images of my retina! I didn't feel rushed at all and he really took the time to explain his findings and to answer all my questions. Kimberly helped me pick out my frames and suggested enhancements to prevent breakage (which is a necessity with a 9 month old!). All in all a 10/10 experience, I highly recommend Crystal Vision Clinic!

I have been going to this clinic for years and just had my annual eye exam. Scheduling an…read moreappointment was quick and easy. Their new clinic is beautiful. Overall their flow of getting you on and out felt seamless. The staff swiftly moved me through all of the steps to check my eyes. I did have to wait for my eyes to dilate, so they had me look at frames to save time instead of sitting in a room waiting. I've always been impressed with how personable all of their staff is, and how much they really want you to be happy in your frames. I picked my frames up 2 weeks later, a week ahead of promised timeframe. Overall if you're looking for an eye clinic in the area, it's an amazing option to choose.