Great service by all but a special call-out to Mikala who handles the eye glasses part…read more I selected frames that were not a good fit for me (my doing). I was afraid I was stuck with them. I called and spoke with Mikala and she went way out her way to get me into the correct frames and lenses. I simply cannot thank her enough for making this a very positive experience!

Was able to get in for an eye appointment within a month, with no insurance, this optometrist…read moreoffers reasonable Eye exams. Quick and easy appointment, friendly optometrist... And a very fast selection of eyewear.

I bought a pair of glasses for me the tag got switched and then when I got to pick the glasses up…read moreafter 2 weeks they had the wrong pair so I had to wait another 2 weeks when I had to pick it up nobody wanted to help me so I had to wait a bit. Americas best more like americas worst.

I had great service! SAM was amazing, she was so patient and just simply kind I wanted a certain…read morelook in my glasses and tried on a ton before I found exactly what I wanted . Thank you Sam, you make a difference!

I HIGHLY recommend North Suburban Eye!! 10 years ago, Dr. Lobanoff completed a procedure called…read moreICL and Lasix for me. It was far and away the best decision I had ever made and best money I ever spent. My eyesight was so bad, I couldn't find the broadside of a barn with 2 hands and a flashlight. Dr. Lobanoff was the best and only eye surgeon who would help me. I can now see without my coke bottle glasses/contacts. I literally wake up every morning and thank God for my eyesight. I follow up every year for my annual exam. Dr. Axelson and Dr. Kahil are both great as well. All of the staff are very friendly and helpful. If you need an eye doctor, North Suburban is the best!

I've been coming to see Dr. Hammond for my severe dry eyes for over 10 years. He came up with a…read moreplan to help me. For the first time in decades, my eyes don't feel like sandpaper with red eyelids. Thank you so much Dr. Hammond

Knowledgeable, personable; just a great overall experience…read more Surprised to see any negative reviews here-- not my experience at all. Quite the opposite. Dr. Durick was knowledgeable and personable, and the customer service at the front office was a joy-- even while my wife and I tried on half of the frames the store! Between my and my wife's interactions with the team, it was just a great overall experience.

I have been a Pearle Vision consumer for over 25 years. In November 2024, I moved and this…read morelocation was the closest one for me to go to. When I called to schedule, staff were friendly and helpful...I will also say that the provider who assisted me with selecting new frames was helpful. That is where the 1 star goes too. The optomotrist I saw suggested that I didn't even need glasses based on my exam, which I contested and questioned as I have always needed glasses. She encouraged me to order glasses with the new "unnecessary" prescription anyway in order to "crisp things up". 2 sets of progressive lens eyeglasses later (regular and sunglasses) $$$$ I left. The regular glasses were broken when I picked them up and needed to be reordered. After that, I went back for adjustments twice, they tightened things up and told me that it will take time to adjust to the lenses. I did not find them to be helpful or friendly, instead I felt as though I was inconveniencing them. It did not get better, but honestly I didn't want to go back and was going to try to wait it out for the year and go to an entirely different provider for a new script and lenses when my benefits reset. This fall, as the days were shortening and there was less light, I found it harder and harder to wait. I went back to try and determine a solution. I was initially told that it was likely due to my age (50) and that the discrepancies in my vision would balance out once I was 55 by the store manager. She even told me a story about how some of her friends my age just choose to limit their activities in the evenings particularly because of it and maybe I should consider that. She suggested that the prescriptions that I had earlier were actually "overcorrecting" and giving me "supervision" which was not something they did at this location. She set me up with the owner, who is also an optomoetrist and told me he would be able to explain the "aging eye thing" better and also help me find a solution in terms of replacement lenses/glasses to address my concerns. I saw him Dec. 14th, and sure enough my prescription was not strong enough. He was not willing to provide a solution or acknowledge that the previous script was potentially off and did not say anything about my "aging eyes". He told me he would have to speak with his store manager about options. I told him she told me the same thing about him and he smirked and said "yes...that is because I am the owner. I am not open to making any decisions today or until I speak with her." So I left. I have left three messages for the store manager since that appointment and have not gotten any response. The people on the phone have been friendly and empathized with my situation. One made sure to move my message to the top of her messages when she returned. I have not received a phone call. It is unfortunate that after 25+ years of being a loyal Pearle Vision consumer that this is the experience that will put an end to that.

First of all, they are very polite, professional and competent people running the office. The Dr…read more is top notch! I got my trifocals and they made me naucious while I was getting adjusted to them, that's not their fault. It's part of getting older and having to adjust to 3 kinds of vision in one pair of eyeglasses. After a few weeks of wearing them the nose piece was too tight and giving me headaches. I was intstucted to come in anytime to get them adjusted. So, I'm going in to today to get the nose piece adjusted at my convience. Any review rated one, is an exception to normal professional and personable service.

1.Made an appointment fort the Optometrists. Optometrists last appointment is 3.30 p.m. Monday…read morethrough Thursday They have only one doctor got to take time off of work. 2. took hour to put in order for glasses after chosen. 3. mix-ups in insurance 4 supposed to take two weeks to get glasses but took 5 weeks and 4 days needed glasses bad because they were broken. 5. Glasses finely came in but did not call or text me. had to call them, another nine days lost. Very inefficient. worse service ever. THE OPTICAL BUSINESS FROM HELL!! 07/25/2024

Probably the best eye doctor I have ever had: charming, smart, and personable. And she gave me a…read morethird opinion of the eye glasses I purchased.

Awesome place to get an eye exam. Great variety of frames to choose from. The staff were lovely…read moreand made sure everyone had masks and hand sanitizer.

Dr Nancy Simmons was great, she explained everything to me and was listening and monitoring the…read moretech as I got my Digital Retinal Imaging done. I will return for my eye exam here next year. I really felt the Dr Simmons was not just going through the motions but really cared about giving me the best eye exam. I will not purchase glasses here anymore, the sales person lied to me. Funny thing is I would have made the same purchase without the lies. I hate high pressure sales tactics with lies so I will be purchasing my glasses elsewhere. in the future.

Customer service definitely has gone down in the last 2 years. Doctor is great and personable, but…read moreit is not right that the $25.00 fee for new testing equipment and tests is not covered by medical insurance. And to add insult to injury, the extra fee is not VERBALLY disclosed when you are signing the form. Yes, you can say that I should read the form 100%, but typically, if there is to be a fee assessed, the staff should disclose this verbally, and not hide behind a disclosure that a majority of their patients breeze through. If its a new fee, it should be VERBALLY mentioned, and the option to not have the test done be given as an option. I'll NOT be buying my glasses at Target again. Sorry, you lost my business over this lame $25.00 charge .

Love this place! They openly support LGBTQ+ and immigrant communities, and likely more which is…read moreimportant to me, especially now. But I tried the hot honeybee and it was delicious! The vibe is really cool inside too, cozy with plants and local artist's creations. The bookstore upstairs is pretty vast and has a little bit of everything!

This was my 10th visit on the Indie Bookstore Passport tour. It was cool that on the bottom of the…read morestore there was a cool coffee shop. On the second level is where the majority of the books were located. The book displays felt haphazard and unorganized, making it difficult to browse in a leisurely fashion. Also, there were piles of books everywhere on the floor (underneath the tables), which made my OCD tendencies twitch. Finally, the staff here weren't friendly, helpful, or welcoming. There was parking on the street, and Main Street in Anoka had some shops that looked interesting.