Definitely 5-Stars. Going to this place makes you feel like you just went on vacation to a trendy…read morelocation. It is very inviting, AND THE CUSTOMER SERVICE - Well, if this was a hotel, it would be rated Forbes 5-Star. The level of customer service provided almost needs its own scale. Dr. Londa was very personable and did not rush me with all my questions. She has really assembled a great office and staff. Meaghan was also great. Very patient with my indecision of frame choice and was able to assist me in narrowing down frames I may like. In closing, there is a reason all of NorthStar Eye Care's reviews consist of 5-Stars. The only thing that could have made this appointment better would have been a pina colada, but then one's vision would get blurry and you may walk out of the office wearing a pair of pint glasses; rather than some fashionable frames.

Great experience! Staff was knowledgeable and friendly. You will be very happy with qualified…read morestaff and I highly recommend!!!

Wow, this place was impressive. I previously had gone to an optical center inside a retailer and…read morewhile it was a fine experience, it was nothing compared to Kennedy Vision. From the moment you arrive, they have safeguards and processes in place for covid. The staff at the front desk are all wearing masks and are so welcoming and extra kind. The doctor, and all of the support staff were awesome also. Once we were ready to pick frames, a young man helped us and he was honestly the best part of the experience. He was so so so knowledgeable and kind. He really helped us pick the right frames for us. It wasn't just about a sale, he was thoughtful and helpful every step of the way. When we went back to pick up the frames he helped us understand why the frames and lenses we chose were the right pick for us. He walked us through what we needed to do for insurance (to get a rebate) and gave us the Kennedy vision glasses cleaner that they will refill for free as long as we have the bottle. Well, I hope they have more spots for new clients because I'm officially switching my whole family over here. They were awesome.

The pediatric optometrist and support staff are great! But the process, communication and access to…read morethe eyewear we needed has been horrible. We were in a situation of needing glasses and contacts for the first time and are going on 6+ weeks from our original appointment to getting what we need. There should be better solutions and care for situations like this and we are receiving nothing.

I had an appointment for a specific test, not and eye exam for glasses. They said they would do a…read moreregular eye exam today and I reminded them my appointment today was for a Field Vision Test then I was told they couldn't do the test today because they had no received information from my retina specialist. They could have contacted me and either canceled the appointment or asked me to contact my retina specialist to have them resend the info. What a waste of time. I'm never going back.

For years I have been going to the Maplewood store without any problems. This year I chose the MG…read morelocation because it was close to work & you had an appointment time that worked for me. From the check-in the staff was RUDE! I was told my insurance benefit was $5 off the exam which left my payment responsibility at something like $225. I asked why my exam cost at the Maplewood store has always been $0 with same insurance, the young lady became even more defensive. When I was about to leave another lady approached me and said if I wanted to self-pay without the insurance the exam cost would be $89, I walked out. Your staff clearly knows nothing about looking up insurance benefits. I went to your competition Shopko Optical to get my eye exam for FREE because of my insurance & they only billed the insurance company $86! I also spent $811 at Shopko Optical for my new glasses, they will be my new go to for glasses each year going forward!!!!! Les Jobst

This is a haotic and hectic place. Not very reassuring to be a patient here. I'm looking elsewhere.read more

I scheduled an eye exam in early February because they are listed as a top-tier provider by my…read moreinsurance company. After I was scheduled, I got a message saying the doctor I was scheduled to see had moved to another location and I needed to reschedule. I cancelled due to the weather. I booked again for early March. One person did a pre-screen and then took me to the actual exam room. I had my vision tested and was then sent back for an additional test in the pre-screen room. I do not recall getting a glaucoma test (the "puff of air" one) at all. I was then shown out to the waiting room to choose frames. There were only three display racks of men's frames, which were not sorted by style or manufacturer. I picked a few to try, and made my final decision. I wrote a check for my portion of the charges, and picked up my glasses a week later. Today I got a bill for an additional $20 that wasn't covered by my insurance company. Not happy. Won't go back.

The entire staff at Art of Optiks is FANTASTIC! Dr. Whitman and Dana, in particular, could not be…read moreany better!!

Exam was performed by a student, without my prior knowledge or identifying herself as such; I was…read morequoted a price for the contact lens evaluation, but was charged $130 more (no refund extended); information posted on their website was in no way evidenced during my visit; I had to ask 3 times and have yet to receive a valid contact lens prescription. Beware, based on my experience, Art of Optiks is a company that literally practices the "art of optics," saying one thing but doing something different. I was very disappointed with the service I received.

Uptown Vision is the best. Years ago, I was part owner of optical stores in South Florida. Thus,…read moreI know the good from the bad. Uptown Vision is honest, corrects any lab errors (which is unbelievably common and the bane of every optical business), and offers better prices than the chain stores. In fact, Uptown Vision's prices beat almost everyone in the Twin Cities. Becca, the manager, is a fashion maven who knows what's in style and what fits your face. I am too particular, especially about tints, and Uptown Vision carefully reviews my color choices and shading percentages. Their frame selection is au courant, and they offer Blackfin, Masunaga, Andy Wolf, Maui Jim, and Dita, amongst others. Their optometrist is empathetic, listens, and thorough, plus Uptown Vision accepts most insurance policies. Trust me, it's the way to go in the Twin Cities.

I ordered new eyeglasses. Paid $600 plus 6 trips for adjustments. The adjustment doesn't hold for…read moremore than 3-4 hours. I requested a new pair or a refund. They refused Please Do not go there. They will rob your blind and then ignore your concerns.

Everyone here was so knowledgeable, kind, and great at their job. Defiantly rec…read more Update: they require 3 appointments for me to order my contacts. I've worn the same brand contacts for year and have never had to go this out of my way to get a prescription finalized. I just think it's a bit of a waste of time. Maybe I. More low key than others when it comes to contacts?

Recently went to Drs. North and Watson just for an annual eye exam and to get a new prescription…read morefor contacts. During my appt, they were training someone new to use the machines. While the primary eye doctor was there supervising, the trainee was incredibly incompetent. What should've been 5mins to run these few tests took over 30. I had to ask multiple times for her to clarify what I was supposed to do during the tests. At one point the trainee even hit my eye with the machine. However the biggest issue was the front office staff - they were quick to complain about any inconvenience. As I in the sitting area waiting, I overheard them complaining about customers and how a certain customer was a "massive headache". Probably not the time and place to be complaining about customers when customers are in earshot! The exam itself went fine. Dr. Olson was quick and pleasant. A little annoyed that I was left sitting around for 25mins during my contact lens check appt only for the doc to spend about 30 seconds checking out my lenses. But that wasn't the Doctor's fault, just poor scheduling. Also, I've never had to come in for a second "contact lens check" appt in my life - complete waste of time. The attitude and behavior of the rest of the office team is not worth coming here. Also beware about ordering contact lenses from their office. I was able to order them online for about $200 cheaper than they were quoting (and got them delivered in 4 days vs 5 weeks that the office was estimating).

So happy to have found my new local optometrist. Super easy online scheduling which I love. Very…read morefriendly staff. Super clean and modern office. Great glasses selection! Highly recommend.

Having worn glasses and contacts for almost my entire life, I've been to a lot of eye clinics…read more.. Look + See is definitely one of the best clinics I've encountered so far. The staff are very friendly and knowledgeable. I feel confident I'm getting the best care for my eyes! I see Dr. VanMeter for my regular eye exams. She takes the time to listen to me and makes sure I'm happy with my prescription. She always manages to dig up some samples for me, despite my not-too-common prescription. The exam rooms are spotless. It's a nice, quiet setting that's perfect for folks who experience appointment anxiety. This past year was my first time ordering glasses from the store, and I'd definitely order again. The staff were extremely helpful with my indecisiveness about the frames. They had great suggestions, and I ended up with a pair I love. I initially had some issues with the fit, and they encouraged me to return as many times as necessary to ensure I was comfortable with them. Their selection of frames are on the expensive side, but they seem to be worth the price. Things to note: There's a parking garage in the same building. You can access it through the alley to the left of the clinic. They have convenient online scheduling. They also offer an online contact ordering system, but it's a little confusing to use. I typically ask staff to order my contacts for me after my appointments.