I am very pleased with the care and attention my kids get at Northwest Eye. Doctor Decanini has…read moreseen my kids for many years now. Last week both kids had appointments with Doctor Decanini at the Minnetonka location, from the time we arrive and checked in at the desk to the time we were leaving the clinic, it took 1 hour and 20 minutes for two kids, eyes dilated, full eye exams and a clear conversation with Doctor Decanini about a follow up plan. Doctor Decanini took the time to answer my questions and treated the kids with respect. I would 100% recommend her!

Went in for a diabetes eye exam, which was ordered by my doctor. My insurance covers 80% because…read moreit is considered medical. They refuse to code it correctly and keep sending a bill for the full amount. I would find a better place to have the procedures done.

First the eye dept with its Dr and staff is 5 stars. My issue is with the eyeglass dept. I purchase…read more3 pairs of overpriced glasses only to have all three pairs made incorrectly. All three pairs. The first time I brought a pair back because I couldn't see out of them the male staffer took a look and said right away that they were the wrong size for my face and would never fit correctly. What! Then why sell them to me. Two of the pairs are for distance and bifocals. The bifocals are fine but the distance vision is blurry unless I tilt them. The female assistant was so rude the last time I was there I am hesitant in going back. I am not sure if the staff is commissioned based on but the female staffer made it very clear that there are no refunds. Think carefully before you purchase here

I had a great experience at Pearle Vision in Maple Grove and I'm really happy with my new glasses…read more I brought in a prescription from another eye doctor I've been seeing for years, and they made the whole ordering process seamless. The staff was very friendly and patient with me AND with my two year old running around in their play area! Even though the store was busy at the time, they went out of their way to show me and give me their opinion on a wide selection of frames, without making me feel rushed. I was paired with a staff member with a similar prescription (the store manager, Odessa) which turned out to be very helpful in selecting frames as well as lens options that best suited that prescription. We had narrowed it down to two frames, and when I couldn't decide between them, she offered to take pictures of me with both so that I could see them from different angles. A small thing, but another example of their attentiveness and above-and-beyond service. My glasses arrived very quickly and exactly as expected, and I received the same great service when I picked them up and had them fitted. I would definitely go back!

I had an appointment for a specific test, not and eye exam for glasses. They said they would do a…read moreregular eye exam today and I reminded them my appointment today was for a Field Vision Test then I was told they couldn't do the test today because they had no received information from my retina specialist. They could have contacted me and either canceled the appointment or asked me to contact my retina specialist to have them resend the info. What a waste of time. I'm never going back.

I came here to seek a second opinion on some vision changes I had experienced. The first dr. I saw…read morewas so technical and really freaked me out giving me varying answers. I called here and they were able to squeeze me in to get seen right away and Dr. Michelle Martin made me feel so much better! She assured me things were fine, explained things in a way that I could understand and gave me a spot on prescription for glasses and contacts. Like I was so relieved and cried over such a difference experience than my first provider. It's more old school setting but the care is top notch and I couldn't have had a better experience. Thanks so much Michelle.

Friendly service from docs who care. State of the art equipment like a retina scanner. Fit me into…read moreschedule if need is urgent. I've had an eye exam at Mayo and Dr. Weeks is as good or better. If all you need is readers then a box store might be fine for you, but if your eyes are a little complicated then Dr. Weeks is the one to see.

whoever is answering the phone at the maple grove alligna primary care desk- "Shalika" needs to be…read morefired. this woman was very rude, couldn't remember what doctor I wanted to see, asked me to repeat the doctors name 4 times and was wholly unhelpful. please get front desk people who can actually do their job. so unprofessional.

The administrative staff here is dishonest and unhelpful. They are perfectly OK with false coding…read moreto insurance companies. Their response is to say they coded correctly when their coding results in tests associated with illness that does not exist. They do not answer questions that they are asked and their idea of providing details is to give you details of your bill.

My conpany was offering discounted Lasik through their program and decided to bite the bullet get…read morethe LASIK. Was surprised by how nice everyone was and looking at the reviews, most people are just cheapskates. These are your EYEs and it's important to have a good and experienced eye doctor. Dr. Omar Awad has done 75000+ procedures which was more than even the person in the informational videos who only did 60000! Plus the entire team made me feel comfortable and were friendly and honest about what to expect. They made it clear what to expect and gave me the proper droplets and post treatment LASIK instructions clearly. I feel like the people who left negative reviews really just don't read or don't follow instructions. Recovery took me 1 long sleep (11 hours), they do LASIK as late as 6pm appointments (I waited and got mine around 6:30pm). Overall, it was a painless and enjoyable experience and they do a rigorous prescreening process if you're eligible. If you don't have any other medical preexisting conditions, I would definitely recommend to anyone who's wanting to go glasses or contacts free!

I had LASIK done by Dr. Awad at LASIK Plus. Spoiler: I can see now, which is great. But the road to…read more20/20 wasn't exactly smooth sailing. I was surprised to find out that four of us were scheduled for the exact same 1:00 p.m. slot. I was the first one called back--at 1:50. So while the actual procedure really did only take about 10 minutes (they were right about that), plan to be at the clinic longer than you think. If you've got someone helping with childcare or driving, let them know to expect a longer visit. Before the procedure, they gave me numbing drops. I couldn't feel pain, but I was still very aware of the pressure and movement. I could see things happening--which, if you've never had someone work directly on your eyeball, is not exactly calming. At one point (okay, three times), I accidentally dislodged the eyelid holder they use to keep your eye open. I didn't even know that was possible, but it turns out if you're anxious and reactive, your eye might fight back. At my consult, I'd asked about meds to help with anxiety and pain afterward. Both were brushed off--"you'll be fine, just take a nap." That nap never happened. What did happen was five straight hours of burning, stinging pain that had me crying--not from nerves, just pure fire-in-your-eyeballs misery. The good news: I can see great now. But my eyes are still very dry, I need drops every hour, and I'm super sensitive to light. I also get eye fatigue quickly when I'm on the computer. Looking back, I wish I'd taken two full days off just to rest and recover instead of pushing through. Bottom line: the results are worth it, but don't go into it expecting a breezy experience. Prepare for a rougher recovery than they describe, and bring whatever support, meds, or backup plan you need--because no one's going to hand them to you the day of.

I've been coming here for dry eye and the care has been amazing! I never knew you could do more…read morethan just drops for your eyes. I've already seen such improvement after a few weeks. I always feel very listened to by Dr. Holland and she takes time to explain any questions I had. There are few health care professionals that I feel are trustworthy and really listen but I get that every time I come here. Can't recommend Dr. Holland enough!

Dr. Wesley was great. Superb skill & equipment. Staff are pleasant. However, don't buy frames here…read more A lack of information and questions ended with me spending around $1650 on eyeglasses that had to be replaced twice and ended up being just ok for my needs. Less than a year later, I'm having to replace them again. Driving is what brought me in to the optometrist. I was beginning to have trouble with focus at dusk and at night when reading street signs and dealing with headlights, traffic lights, etc. I'm also a grad student, so I read a lot - A LOT - but not on screens. This was my first pair of wear-all-the-time eyeglasses, so I decided to try progressives. When I went to the optician side, someone should have asked me all of that right off the bat: how/when are you going to use these glasses? What brought you in for your exam? Is there a specific issue that you're dealing with? What kind of insurance coverage do you have? None of these questions were asked. Information that wasn't made clear up front: the actual cost of neurolenses (which I do recommend - if you have money). The cost of the frames that were chosen was also not made clear up front. Options like transitions, blue light blockers, oil resistant coating, etc. No mention until much, much later. No mention was made that I could restyle if I didn't like the frames, either. No mention was made that they could be adjusted for fit, until much later, either. The first frames that were chosen were highly recommended by an optometrist there. I was uncomfortable with their size, but open-minded and willing to give it a try. After all, they *were* my first pair of eyeglasses. They go on your face. I knew I would have to get used to them. I asked if they were too big, and was told they were perfect. I ordered them. I thought I'd be looking at about $400-$500. Two weeks later, I pick them up and am told upwards of $1500! I should have walked out but I was shocked, and also needed them. So, I paid for them, tried them on, and was instantly aware that I wouldn't be able to read in them. I said as much to the optician, who made no adjustments, said she'd call me in two weeks to see how it was going, and that was that. Again, these were my first pair, and I knew I would have to try them for a few weeks to give my eyes a chance to adjust, so I went along with it. Two weeks later, the optometrist did call, and I asked about clip-on sunshades because I was experiencing headaches from the brightness of the sun when driving. There were none available, but she could add Transitions lenses for $138. Two weeks later, I go to pick up the new glasses. As I'm leaving, I mention that I'm still getting used to the frames, but looking forward to using the Transitions for driving. She got a strange look on her face, but didn't say anything. The Transitions lenses were so weak, I ended up buying clip-ons from Walgreens and cutting them to fit. I looked like an idiot. On top of it, I couldn't read in these glasses unless I physically held the frames higher up on my face with one hand. The other option was looking so far down on the lenses that people would ask me if I was asleep while reading. My neck was a mess. I also felt like a clown in the frames. I finally sent an email asking if all of this was normal. A different optician invited me in to restyle. What?! You can do that? No one told me that. I made the 40 min drive out - an hour and 40 back each time, btw, because of the freeway situation - and we went through about 10 different frames, none of which were great, but at least they weren't clown glasses. He also told me that there are different types of Transitions, and the wrong type had been ordered. He also adjusted the reader Rx and ordered a different pair. Two weeks later, he's adjusting the 2nd pair so I can really read in them - not just check a text or read a pay terminal for 12 seconds - but there was a moment when he suggested I get computer distance glasses instead. Why would I want that? I have three perfectly good pairs at home: one was fully covered by insurance, one was $20 from Walmart, and one was about $150 from Zenni Optical. I don't get it. The new Transitions worked well, but when I got home, I noticed that these frames weren't the ones I'd ordered - and were equally disturbing. Now I looked like my mother - which is not ok. Again, I tried to get used to them, but was so embarrassed in them that I actually blew off a friend's birthday party at one point. The optician told me we could do one more restyle. They were decent. However, I can't read in these either for any length of time, and have utterly given up. I don't think it's even been 6 months since the final pair came in, and I need a new Rx. They were pleasant, Dr. Wesley was very good. But too much time, gas, way too much money, limited selection of men's frames, not enough information shared, and they should've asked a lot more questions. Mediocre end result. A real miss.

Friendly staff from the moment I walked in. Management seems to have changed since last time I was…read morein. Awesome customer service everyone was so helpful with explaining and showing me which glasses and contacts would work best for me.

I'm in the Eyecare Club which is awesome since your eye exams are covered for free for three years…read more I have diabetes so I have to have my eyes examined every year so I really appreciate that. I live in Brooklyn Center, and I have been going to that location for years. Unfortunately the store there closed, but they transferred my files here to Maple Grove, which is close to me. I found this location is even a better store, more parking and a nice facility. The doctor is just as nice and so are the staff. Highly recommend.

The staff working there were great, the wait to see a doctor was way too long, and it's all virtual…read morethere is no optometrist to see in person.

2 hours of waiting before I walked out, workers couldn't be more incompetent, the doctor wasn't…read moreeven in office today, doing eye exams over zoom... I wish I could give zero stars. They might as well shut down.