I had been having vision issues that began with my pregnancy. I came to Crystal Vision Clinic at…read morethe suggestion of a friend and I am so glad I did. The facility itself is beautiful, welcoming, and clean. Everyone I spoke to greeted me with a smile. The technician (I'm sorry I forgot her name!) was friendly and explained the tests she was performing so I understood the process. Dr. Endres was so professional and personable. I was educated about every step of my exam and even got to see images of my retina! I didn't feel rushed at all and he really took the time to explain his findings and to answer all my questions. Kimberly helped me pick out my frames and suggested enhancements to prevent breakage (which is a necessity with a 9 month old!). All in all a 10/10 experience, I highly recommend Crystal Vision Clinic!

I have been going to this clinic for years and just had my annual eye exam. Scheduling an…read moreappointment was quick and easy. Their new clinic is beautiful. Overall their flow of getting you on and out felt seamless. The staff swiftly moved me through all of the steps to check my eyes. I did have to wait for my eyes to dilate, so they had me look at frames to save time instead of sitting in a room waiting. I've always been impressed with how personable all of their staff is, and how much they really want you to be happy in your frames. I picked my frames up 2 weeks later, a week ahead of promised timeframe. Overall if you're looking for an eye clinic in the area, it's an amazing option to choose.

I just got a new set of glasses and they could be no better. These new Zeiss lenses are ultra-thin…read moreand light and are far better than the ones I had. I had an issue with my other single vision made here in Chiraq where I could see distance fine but not near so I constantly had to take them off to see labels and things from about 5 feet away or nearer. But now this is remedied. And I got all the additional options I had on my previous glasses which made me most happy. Thank you. Great work.

Called BEFORE I made an appointment to see if they took my insurance, man took down all my info and…read moresaid "yes we do!" Had my appointment and the optometrist had on ONE shoe and was rude as rude could be screaming at me and pretty much calling me a liar saying I could see far away and not up close(why would I lie?!) then by the end of the check up she was like "I'm not giving you your full prescription because it will be too strong" then proceeded to give me readers I paid over $300 for that are NO HELP! I have a picture of her walking around with no shoe and a recording of her screaming at me. Then when I asked them to send me my prescription THREE times they refused....then send me it after I told them ITS LAW they gave to send it to me, it was a prescription for readers!!!! How did my eyes go from +2.00 and +3.00 10 years ago to almost perfect how?! Then they sent me a bill saying I owed more because they didn't take my insurance and argued with me saying they never checked and blah blah. Worst people I've ever encountered and the place is a mess!

Dr. Kreitlow is phenomenal! I'm so glad he now takes VSP, which is my husband's vision insurance…read morethrough his employer. We have had to go elsewhere for a decade due to insurance and the care from the other providers we saw at other vision centers was pale into comparison to what we have received from Dr. Kreitlow and his staff. Dr. Kreitlow is thorough, gives good explanations of conditions, is personable, and I feel like he cares about the health of my eyes and my ability to completely see the world around me clearly. For the first time in over a decade, I can actually see well without blurred vision and eye strain. The front staff is professional, welcoming, and helpful. I'm loving the new location, its cleanliness, bright waiting area and the best eye doc and staff in the area, in my opinion. Thanks for always striving to be the best and give the best care to your patients.

I received terrible customer service. Receptionist was so rude. I called her on it and she denied…read moreacting rude. I know when someone is being snippy and rude to me. If that's her being nice I would hate to see her when she's trying to be rude. I left the exam room right then and there. I am not paying for someone to be rude to me. Obviously, I would not recommend this place.

I was badly in need of an eye exam and I got one scheduled with Dr. Derek Moline. It was the most…read morepleasant eye exam I've ever experienced. Dr. Moline was funny and friendly and I learned so much while talking with him. Truly, the appointment was a delight. Afterward, I picked out a pair of eyeglasses in the shop and I should receive them in about a week. So glad I gave this office a try. I highly recommend them if you're looking for an eye exam.

Dr. Moline is wonderful! He always patiently answers questions and is a wealth of knowledge. I have…read morebeen seeing him for a long time-trust me when I say you won't be disappointed.

** Update ** After I posted the review below (on Google),…read morethey sent me a certified letter saying they would no longer be able to provide me with vision services... So the old: "You're not breaking up with me, I'm breaking up with you..!!" Well good for you Kennedy Vision. It's alway better to get rid of nosey customers that question the services you provide than to try to address those tough billing & poor service questions. I will still need time to grieve over this breakup though... sniff sniff.. ***************** 20+ years of coming to Kennedy Vision and now I am done. I have been coming to Kennedy Vision for over 20 years -since they were up in Elk River off School Street. This past summer I came in for my annual checkup, purchased a couple pair of glasses, and ran into a few issues. This was the very first time I questioned the service I received in 20+ years. I listed out my issues in an email and requested the email be forwarded to Dr. Rossow as I was hoping to bring awareness of the concerns from a long-time customer. Here's my interpretation of the email I got back from the "Director of Operations" when I questioned the confusing invoice, the quality of service I received from the office staff, their BOHO program and being charged double what was reasonable for what I purchased. "I'm not going to pass your concerns on to your Dr. Rossow because we don't want him to know we don't care if you're unhappy / dissatisfied and if you go somewhere else..." "Eye insurance is very confusing....and even though we have 100% control over making your bill / invoice less confusing, we're not going to do it" "Your just one person and we don't care if we loose one good customer - our business model allows for disgruntled customers because we overcharge so much" There's a lot more that I could say, but I will just wrap this up by saying they've lost my business...and my wife's business....and my three daughter's business....so I hope that extra $200 you got from me was worth it... * I am sure someone from Kennedy Vision will respond to this review and express their sincere apologies for my experience and state their commitment to customer service...but remember, that's only when I am posting a review for others to see. They had no interest in resolving my issues over multiple emails and phone calls... Only when people complain out-loud do they feel apologetic. No refunds on this review Kennedy Vision.... I sincerely apologize, but it's my policy...

Great family run practice. Great on my eyes. Great cust service. They have a new building off hwy…read more55. Ask Orin and he will help you select the best frames to fit your face. Great place for vision checks, glasses, and contacts. They also have great coffee in the waiting area.

The whole team knew their business. The fitting was excellent. I have the right progressives for…read moreevery day use, and for work. Reading and screen use are much more comfortable than with my last pair of glasses. The lens coatings are flawless.

MN FRAUD! MN FRAUD! - Routine vs Medical coding--read this carefully and thoroughly about their…read morebilling and coding practice. I scheduled my annual routine eye check-up with a $10.00 co-pay. Note: I'm not having any issues but scheduled my annual & routine eye check up. At the appointment they start by doing some standard tests and then the DR does their normal and routine tests. If they don't find any eye issues, I only pay the $10.00 co-pay. However, (little did I know) if they find an eye condition they automatically change this to a medical appointment which now costs $65.23. Here is my complaint. The only thing different is them telling me about the condition of my eyes. So instead of saying your eyes are perfect and come back in a year they tell you about an eye condition, they'll keep an eye on it and come back in a year. Is this not the purpose of a check up is to find out the condition of your eyes. Let me repeat: Nothing (no tests, eye checks) was done different from it being a $10.00 visit to a $65.23 visit except they TOLD me about a situation with my eye. There was absolutely no additional work done during that appointment. When I have my dental check-ups they tell me the condition of my teeth. If they find work that needs to be done they don't go back and charge me for the check up. We move forward with my treatment plan. United Health Care said they pay according to the code the doctor's use. The Eye Care Clinic changing this to medical billing generates more money for them and more out of pocket for the customer. Be aware of how they code your visit: medical or routine

Great place with great staff and good selection.. Highly recommend... The doctors are great too..read more

I was a longtime patient of Dr. Hansen (10+ years) and always felt I received good care with him. I…read morerecently relocated but was back home visiting family and was having problems with the fit of my glasses, which were purchased elsewhere. A family member suggested I visit St Anthony Eye Clinic because they had also had a pair of purchased-elsewhere glasses adjusted there at no cost. Because I had been a patient for many years, I stopped in and politely asked whether they might be able to help me adjust one of the arms, which was loose, and which I'd been having trouble tightening on my own. The woman who met me at the door was polite and said they'd be happy to help, but the person I spoke with at the optical counter (an older woman with short hair and glasses) rudely rebuffed me, sneeringly saying that they won't touch glasses they didn't sell without a $40 fitting fee. After handling my glasses she shoved them back at me without wiping them off or apologizing for the inconvenience or cost. Ten to twenty dollars I could understand, but to charge a patient of 10+ years $40 to tighten the loose arm on a pair of glasses is extortionate, and the attitude was galling. I was really taken aback by how dismissive and rude this person was. I left the office feeling humiliated and upset. If they couldn't offer the service at a reasonable cost, that's their prerogative, but as a small business working with seemingly locale clientele, a little kindness and basic courtesy would go a long way, and it was disappointing to encounter the lack of it. I wouldn't recommend St. Anthony Optical to anyone after this experience.

I went to this clinic today for the first time to have my vision tested and to get a new pair of…read moreglasses, and I couldn't be happier with the care I received from Dr. Ko. She was very thorough in testing my vision and helping me understand the different lens types to accommodate the presbyopia I've recently started experiencing. I also have dry eyes, which introduces another complication when choosing frames. This clinic is one of the only providers of 7eye frames (for dry eyes) in the twin cities, and Dr. Ko was very patient, taking the time to ensure I understood all of my options before choosing a frame. She also has a wealth of holistic knowledge about dry eyes and was able to provide useful insight around treatments, etc. The entire staff was very kind, friendly, and professional. They're really empathetic and dedicated to providing the best service possible.

Not only is the doctor knowledgeable and kind, but the products are perfect. My very best favorite…read moreglasses were smashed in an accident. They didn't have the frame anymore, but they made me new ones almost exactly like the old ones. ! No charge for a brand new pair of glasses and lenses because I put on the insurance. I have cheaper pairs of Glasses from other places and shechecks the prescription for me and told me they were just fine but there's no way I get this kind of replacement from anywhere else. She knows how much I love my and that my injury means that my other glasses are all too heavy and they got them for me in just a couple days. You won't find a better eye doctor or product.