I picked up my new Versace glasses yesterday. They are incredible. Thank you Lenscrafters.read more

My eye doctor is in Kingsway, so I went to this LensCrafters out of sheer convenience, which is…read morerare for me as I usually shop around for good deals. My prescription had changed quite drastically so I wanted to get my new glasses ASAP. I had looked on their website ahead of time and saw that they offer 24hr service on many prescriptions. I walked in and was greeted by a young girl right away. The first thing I did was show her my prescription and ask if they would be qualified for the 24hr service. She said "Oh ya for sure, this is a pretty standard prescription." Great! I then proceeded to spend probably half an hour picking out glasses and trying them on. When I finally narrowed it down to two styles, I was directed to someone else more senior who would be able to measure my head and all of that good stuff. During that process, I again asked when they might be ready. Not until then, 40 minutes later, was I told that they were an odd prescription, would have to be special order and would take at least seven business days. Great, thanks. I'm not disagreeing with this policy or my wacky prescription at all. But I was supremely disappointed that I had spent all of that time there on the premise that I could get my glasses right away. If I would have known that they would take that long anyways, I would have shopped around at a few different stores to look at even more styles. Both of the staff members were friendly, but I would certainly hope and expect that any and all staff working at a store related to something medical would be knowledgeable about what they are selling. If you work at a glasses store, you should be able to read a prescription, no?

My eye exam was set for 12:30. There was a glitch with my insurance company, so the staff couldn't…read moreput it through. They tried several times. I asked if my appointment could be postponed until 4:00. The doctor agreed and I returned later. The insurance went through by then. I was screened by an optical assistant before seeing the doctor. The procedure was quick but thorough. I felt heard. Thanks to all the staff. The Eyewear shop is connected. I have shopped there before, so I'm confident I can find a product I like.

The absolute best service I have ever received. I have never felt so well looked after as a…read morecustomer. My sales lady explained exactly what my coverage would allow, how much extra it would be to upgrade, and clearly explained which upgrades were worth it and why. As a first time glasses shopper this was extremely beneficial. I will absolutely be back because of that service.

Super Optical was perfect in every way. Competent, quick and reasonably priced. Here's my story:…read more I finally found Super Optical after trying no less than eight other optical stores. Some I abandoned because the prices were about three times higher than what the other stores charged. Others I gave upon because they never had contact lenses in stock, and when they ordered the lenses, it took almost a month for the lenses to show up. Still other optical stores were just too much of a pain - we had to spend hours waiting for someone to help us. The worst case happened just today - the people who worked there were just plain incompetent. I don't want to trust my daughter's eyes to someone that can barely read the prescription I presented. Good thing I made that decision. Super Optical corrected a bad prescription that the first expensive and incompetent optical store had provided. Super Optical staff greeted us in a friendly way, the doctor came out right away and provided my daughter with a very thorough contact lens fitting (only $15). He answered my questions about an astigmatism that the other store had identified, and responded in a way that I found to be intelligent and knowledgeable. He adjusted the error that another optical store had made in the prescription, then sent us home with a trial pair of lenses so that my daughter could see until her lenses came in. He also gave us a complimentary starter kit with solution and a lens case. We got a year's worth of bi-monthly lenses for $195, and my daughter was thrilled with how comfortable the lenses feel. Super Optical is conveniently located and has plenty of parking. I hope this review helps others avoid wasting their time and money on glasses or contacts at other vision care stores. I wish I had started with Super Optical. UPDATE: The contacts we ordered arrived within a week. Still loving this place.

I really liked this place - I have been wearing contacts for years and after the scathing lecture I…read moregot from my optometrist, I decided it was time to finally buy a good pair of glasses that I would actually wear. I went to so many opticians and finally landed at Super Optical. Both of the staff were super friendly and helped me try on about 40 different pairs (no exaggeration there!). They were fantastic and affordable. With my prescription and designer frames, my glasses run around $800.00. How excited was I to find the whole package was $400 and they direct billed my insurance. I love my new glasses and will go back there for future eye wear!

Horrible!!! I waited 2 weeks for my appointment. The day before my appointment they called saying…read morethey double booked and " is impossible for me to be fit in. " Then asked if I can come in on my work day, to accommodate there mistake!! I made a weekend appointment, and patiently waited for it,to accommodate my schedule not their poor managerial skills. And I will not wait another 1 to 2 weeks for another weekend appointment!!! If this is any indication of customer service I dodged a bullet and will wait for a more reputable company.

I have been seeing Dr. Bjarnason for my eye exams for a number of years now. The cost of the exam…read moreincludes the retina scan which makes the cost of the exam higher than other places but I appreciate this extra scan and review of my eyes. They offer coffee, tea, and water, there's a closet for your jacket in the waiting area. The area is never half full with plenty of seats and magazines on the table while you're waiting. When I went for my last eye exam, I didn't need to wait long for the pre-exam scans. I had to wait a few minutes in the other waiting area for the Doctor but there are lots of magazines to keep me entertained. The Doctor is friendly and personable and I don't feel rushed if I have questions to ask him about my eyes and products. He will show me my scan and let me know how it looks. He walks me out to the front where I pay for my exam. They direct bill to Blue Cross which is convenient. I haven't bought glasses here and I'm not sure how the prices compare to other places but they were busy when I was there and no one was available to show me frames right away. They have a sale now that's second frame free with a purchase of a full pair until the end of the year so I have time if I decide I want to buy glasses here.

Beyond Vision is a very professional eye clinic, me and my family had been going to them for eye…read moreexams and prescription glasses for about 17 years and the level of professionalism is great. I recently got some skin tags removed at the clinic and dr. Sandra Lewis did an exceptional job, she made me feel secured and relaxed, no pain, no marks left on my skin. I would recommend her to anyone.

UPDATE - The manager was in touch with me and apologized for the service and has replaced my…read moreglasses with ones that actually fit me better and lens that are appropriate. Todays experience with him was a 5*

I have never worn glasses so was out to buy my first pair. Stopped by a few other places earlier in…read morethe day, and didn't find any frame that was more than alright. Because of this, I didn't have very high expectations when I walked into the Observatory late on a Saturday afternoon, but they really won me over! This was such a great experience! Immediately when they saw me walk into the store they knew what style of frames would fit me. I didn't have to try more than a few pairs before we had a winner. 15 minutes later I was all measured up and done! And on Tuesday (a couple of days later) I will get my new glasses. Very excited! The store had an excellent selection of frames - much more exciting than what I saw in the other stores. In addition, the staff didn't just sell glasses, they had the required expertise to find the glasses that fitted my face. Maybe the frames were a bit more expensive than what you'd find at some other stores, but to have someone who really knows what (s)he is doing find the perfect fit is to me most certainly worth the extra bucks. Also, the lenses seemed to be about the same price as in other stores.

Just got my fabulous glasses from the observatory. The service was excellent: very professional and…read morehelpful. The shop has a lot of unique frames, that you won't see anywhere else. They took the time to help my pick out the right frames for my face, and making sure the fit was perfect.The follow up customer service is also superior to similar business. I highly recommend The Observatory.

DO NOT GO HERE! DO NOT TAKE YOUR CHILDREN HERE! Where do I begin. Absolutely horrible experience…read moremore than once and I've finally had it. I've been going to Optiks for 15+ years to see the optometrist and purchase glasses. One stop shop so it was perfect and I don't recall having any issues but it only took one appalling incident to change that forever. Here's what happened; I took my son to see Dr. Nimrit K. Nijjar at this location for his annual check up and she gave us a "corrective" prescription. Immediately the glasses irritated his eyes, I gave it 2 weeks to adjust and still his eyes were severely irritated and swollen from rubbing. I took my son in to have the prescription re-checked. Dr. Nimrit K. Nijjar said it was fine. He wore his glasses for another week and still nothing was better. I then took him elsewhere for a second opinion. I was horrified to learn that my son did not need corrective lenses and that his very minor issues will adjust on its own and in a few years it would have corrected itself. What upset me the most was to learn he now has a scar on his eye from the rubbing caused by weeks of irritation. During the month this was all happening, I was due for my exam with Dr. Nimrit K. Nijjar as well and this time it was suggested that I get bifocals, so that I could see my work computer clearer, however I have issues seeing far away, not close up which is what bifocals are for. I was a bit confused. I also started having issues and irritation with my vision and so I then went for a second opinion and lone behold, I again was given a bogus prescription and I did not even need bifocals. As many people know, bifocal lenses are very expensive. I was livid. I contacted Optiks to tell them the situation so they could rectify the problem and when I could drop the glasses off for them to adjust. I also asked for the blue tint to be removed while they're at it because it made my skin look horribly orange. The woman scoffed at me, told me that I would have to pay for new lenses and restocking fees, but they weren't willing to do so until I paid a $50 charge that was on my account for removing the blue tint on one of the two new pairs week or so prior (I couldn't afford to do both new pairs at once). Basically, they wanted me to pay for their screw up, and the woman I spoke to had a nasty entitled ignorant attitude. When I spoke to the manager, she told me that it was pretty much my fault and was unwilling to help me unless I pay for all the corrections even if I don't agree with the Dr's prescription. I couldn't believe that I paid over $1,000 just on my glasses and I couldn't even use them. I felt so helpless and frustrated that I couldn't help but cry. As a last ditch effort, I called the Sherwood park Optiks, explained my situation, and if there is any way they could help me or be the mediator in the situation. They were equally horrified by my experience and they (Chantal & Jeanette) was all over it. They asked me to come in and they were able send my glasses in to be fixed on a rush basis free of charge. They also gave me a very thoughtful gift because a grandparent had passed shortly before I went in. The Sherwood park location bent over backwards to fix the issues that WERE NOT THEIRS TO FIX! Chantal and Jeanette are absolutely amazing people and amazing professionals. I will not be going anywhere but the Sherwood park location going forward. Another positive note to add, my son recently went for a check up and he now has 20/20 as the second doctor guessed. Unfortunately, the scar will always be there and I am in the process of obtaining a medical opinion on the prognosis of the scar, if it will get worse, if he will need specialty lenses if he one day needs glasses, corrective surgery, etc. DO NOT GO HERE! You will pay one way or the other and treated like absolute garbage once they have your money.

I first visited this place a year ago for glasses and contacts. The idea of the two for one brought…read moreme in. That deal isn't all that it's cracked up to be. I walked out paying $1,100 and all I had was one pair of glasses and 6 months' worth of contacts. Now keep in mind that my prescription is a bit strong so I'm extremely choosy when it comes to the frame I want. Lightweight and stylish is very important to me. I'm willing to pay extra for glasses that are not only comfortable but look great. I will say that the selection in the store is impressive but the customer service from the very first visit was not where it should be. I asked about contact lenses and was told that they would not use my prescription, forced me to use their optometrist. This has already rubbed me the wrong way. I had already ordered the glasses and paid for them so I'm stuck now, I need contacts for work so here we are forced to pay the $50 to spend 10 minutes with the optometrist knowing what I already knew. Order placed for glasses and contacts so now cue the disorganization. I get a call roughly a week later that my glasses have arrived, thinking that the order I complete I stop in to pick my stuff up. When they said glasses they meant only glasses! It sucks because it is way out of my way to visit this store. Now that means another trip will be required, not that it matters though because I wasn't wearing the new glasses without my contacts anyway because this prescription is slightly different from before and I'm not willing to mix and match different prescriptions. A week after the call for my glasses the contacts arrive. Finally, the order is complete. I left knowing that I overpaid heavily for what I received. Fast forward to 3 weeks ago (a year later) when I need to reorder contact lenses, I ordered online thinking it would be easier. 3 weeks go by as not a response! Poor poor service in my books. I then received a call today saying that if I need contacts I'll have to come in for an eye exam! This is completely new to me and I've worn contacts for years and years! Talk about a money grab! The girl on the phone was rude as well. So from now on, I'll order my contacts from clearly.ca 6 months worth for $139. Sorry Optiks but you can take your 2 for 1 and shove it where the sun doesn't shine! You've lost me, I'll never return and never ever recommend!

The service was very professional and the staff were very friendly. The prices were very good.read more

I have been getting my families glasses here for about 12 years now. This place never lets me down…read more They always have great selection on all frames and get new stock regularly. The staff are following all Covid procedures and they are doing a great job at cleaning all the frames and high touch surfaces. I recently brought my 4 year old in for her eye exam and the doctors were so wonderful with her making her feel comfortable and guiding her through the exam. The staff even opened the doors for me to enter / leave which I thought was a nice added touch. If you're visiting here for the first time, they have free parking at the back of the store in the alley which is super convenient especially on Whyte ave.