AVOID THIS LOCATION FOR EYE WEAR…read more My optician, Maggie La, was amazing, answered all my questions, took the time to answer all of my questions, and gave me a prescription that is working. However, my experience with the front counter staff was painful. Let's start with the girl who performed the testing prior to seeing my optician struggled, tests had to be redone, and one test could not be completed, as the girl forgot to close out my file on one machine, before moving to another machine, and had to get help. This lack of understanding of the process in testing a patient was concerning. The same girl took my Walmart readers off the table, and tested them, without asking, treating them as if they were my current pair of glasses. I had to ask her to not use them for anything related to the testing being completed. I felt that the staff that were on site were unprepared to fit me for new frames and lenses, so I left and returned during the week, hoping to work with a more experienced and professional person. When I returned and selected frames and placed my order, there was no expectation of timelines for lenses and glasses to be prepared. After waiting almost 2 weeks with no reply, I called to ask where the glasses were and when they would be ready, and what my options were. When I came to pick up my glasses, the girl at the front counter could not answer simple questions relating to the glasses, what my satisfaction period is. All I got was a blank star and several shrugs, it was like the girl did not understand my question, or know the answer. I had to ask to speak with someone else, and spoke with who I believe was Alexis, based on the name on my receipt. During pick-up there was no check on fitment, just a cursory check as to how vision is with the glasses. No check of fitment, nothing as I picked up the glasses and case and left. I now am experiencing fitment issues with the glasses, they are sliding down my face and sitting lopsided, needing constant adjustment every 10-15 minutes of wear. My last question is can I go to any other Beyond Vision locations for adjustment, as I have low confidence in the staff at Oxford? April 25th Response from Alexis Dumoulin: I'm so sorry you felt your experience was not up to par, as our goal is to provide exceptional customer service. I understand it can be frustrating, especially when we do have students who are learning. We thank you for your patience and understanding with our students through this process. We will make sure to address your concerns on this. New glasses can need a couple adjustments until they fit perfect. If you would like to come see me specifically, I'd be more than happy to take care of this for you. I am a licensed optician and have been in the industry for over 10 years. Alternatively, I can book you an appointment for adjustments with our general manager at Oxford when she is in the clinic next. Thank you again for reaching out and these concerns will be addressed. Please feel free to reach out to me directly. On May 4, I replied to Alexis: HI Alexis, I would like to come in on Friday or Saturday, May 8 or 9 this coming week for an adjustment, and a review of options as the prescription is not meeting my needs. No response, 100% total ghosting from Alexis.

Everyone from front desk to the dr was very friendly , knowledgeable and quick. Always a good…read moreexperience with kids

We've been using them for 7 years. Attractive, clean surroundings, helpful, knowledgeable and…read morevery pleasant staff. Lots of frames, optometrist are nice with children.

Parents, please be careful with this optical store. My daughter got glasses here and they gave her…read morethe wrong prescription. She wore them for months, seeing blurry, and only later during another exam at the same store did they admit the mistake. This is unacceptable. Wrong glasses can affect a child's vision, school, and daily life. I trusted them with my child's eye care, but they failed us and used up my insurance coverage in the process. I'm sharing this so other parents know to double-check prescriptions before trusting this place. Children's eyesight is too important to risk. I do not trust this store any more. Instead of helping, the manager acted tough and uncooperative, which made the experience even worse

I had purchased a pair of rather expensive eye-glasses from this location over three Years ago, and…read morein the last Year, one of the arms separated from the frame. The frames were useable, however were bound to break complete soon. I had asked a while back if they were repairable, however one of the staff stated probably not, so I should just get an exam and new frames. I initially was not impressed with this response, as at the time the frames were only two Years old, and were rather costly($300-400). I contacted the company that produce the frames, and they sent me on a wild goose chase to find a replacement part, however they eventually contacted IRIS to see if they could help. In short, after almost a Year, they were able to get the correct replacement arm, and my frames are fixed :) However please be aware, that most eye-frame companies only produce certain frames with parts readily available for two Years, where as a few frameless glasses are able to be repaired with available parts for several Years after production of the frames...

Staff is pleasant and professional however Dr. Torbeih evidently was running late for my 10:40 am…read moreappointment a d someone came over to inform me of this at 11:30am. Unacceptable. Would have liked the information sooner and probably would have re-booked at that time but instead, I'm going to look fora new optometrist for the whole family

I have been a customer of Total Focus for a few years now. The staff and optometrists are very…read morepersonable and professional. The store has a comfortable and inviting atmosphere that's apparent when you walk in. There's soft couches on the right to lounge on while you wait to be called for your appointment. The staff here were particularly helpful when I decided to try contact lenses earlier this year. I did not take to the contacts immediately. Saying that I was like the slow kid in class would be an understatement. I had trouble putting them in and taking them out. The staffer who helped me through all this had the patience of Mother Theresa and kept encouraging me. After a week I decided that contact lenses were a form of cruel and inhuman punishment and I opted for laser eye surgery instead. The only negative I can think of about this place is the time when I called them to cancel my follow-up appointments for the contact lenses. Whoever answered the phone was some ditzy, valley girl-type. I explained that contacts just weren't for me so she gave me a sarcastic "okaaaaaay" and hung up. I could picture her rolling her eyes and twirling her hair the whole time. I don't know who this was as their usual receptionist is very nice.

This is the Vision Centre inside the Leduc Walmart. I've been getting headaches and wanting to…read morechange my glasses, so I booked a last minute eye appointment here. I called in the morning and they were able to fit me in for 6pm. You don't need an appointment if you just want to browse around or buy something like glasses (if you know your prescription), but you do need an appointment for the eye exam. They take Alberta Blue Cross if you have it. If not you have to pay up front and go through any benefits plan you have to get reimbursed. Remember to keep your receipts and all that. I came in and they did two pretests with one of the ladies from The Vision Centre. The one where you look the the lens and see the balloon, the other where they puff the air into your eye. Having worn glasses since I was 10 I'm used to both tests, except the air puff one still made me blank and move my head back. Had to do that one twice for each eye because my first times didn't give an accurate reading. The optometrist Dr. Ramsey did my eye exam. It was pretty straight forward, and surprisingly my eye sight hasn't worsened as badly as I would have expected. My right eye changed slightly, but left stayed the same. Dr. Ramsey was friendly and helpful, and made sure to ask if there was any family vision history that would affect my vision (is there ever). He also asked me if I had any questions for him. I'd been looking at some online glasses retailers, which require you to know your PD number (pupilary distance). Apparently the optometrists at The Vision Centre don't do that reading...Walmart Vision Centre does and they charge $25 for it. I got the reading. Pretty sure that number doesn't change so I'll keep it on hand for future glasses shopping. I did look around at some of their glasses. They have a sale on at the moment where you can get 2 pairs of glasses for $170, except if you have a strong prescription like mine, after all the lens coatings and other things it's about $280 for 2 pairs of glasses. It's not a bad deal. I tried on a few of the test frames, but since I could really see how I looked with them on (my glasses were off and I don't wear contacts) I didn't buy anything. They sell glasses kits, lens clothes, cleaners, etc. here. As well they also have prescription contacts. If you buy lens cleaner from them you can get a free refill when you bring in the bottle.

I have been going to Sherwood Park Eye Centre for years and I highly recommend. The staff are very…read morefriendly and easy to talk with. I had trouble with some forms that I needed filled out and they assisted me immediately and were extremely helpful. I will always come back here to have my exams done.

I initially chose Sherwood Park Eye Centre because of the the other two reviews. Turns out they…read morewere right!! An enjoyable experience from eye exam to the fitting. This is my first time getting glasses, but definitely not the last time I'll use this business. Entire staff was knowledgeable and helpful right down to direct billing to my insurance company. Thank you to the staff that helped both myself and my wife! Aaron

Wow. So much to say about this place. Great location, clean and modern facility, friendly staff,…read moreand an excellent selection of different frames. And to top it off, Dr. Akle provided the best eye exam experience I've had. Very knowledgeable and friendly. Will definitely be recommending to family and friends.

I visited Dr Chornell's office yesterday and I was very pleased with the service I received. The…read morestaff were very kind, on task and were very efficient with Covid protocols. Dr Chornell took the time to review my chart, discuss my concerns and made me feel very comfortable. Dr Chornell genuinely cares about his patients which I appreciate. I highly recommend DR Chornell.

I visited Dr. Chornell's office just after Covid 19 pandemic had started. The staff and Dr…read more Chornell were excellent at taking all precautions to make my visit healthy and allow me to feel comfortable. Dr Chornell was very helpful and took lots of time to address all my questions dealing with my eyes. Dr Chornell and staff were very professional.