DO NOT GO HERE! DO NOT TAKE YOUR CHILDREN HERE! Where do I begin. Absolutely horrible experience more than once and I've finally had it. I've been going to Optiks for 15+ years to see the optometrist and purchase glasses. One stop shop so it was perfect and I don't recall having any issues but it only took one appalling incident to change that forever. Here's what happened; I took my son to see Dr. Nimrit K. Nijjar at this location for his annual check up and she gave us a "corrective" prescription. Immediately the glasses irritated his eyes, I gave it 2 weeks to adjust and still his eyes were severely irritated and swollen from rubbing. I took my son in to have the prescription re-checked. Dr. Nimrit K. Nijjar said it was fine. He wore his glasses for another week and still nothing was better. I then took him elsewhere for a second opinion. I was horrified to learn that my son did not need corrective lenses and that his very minor issues will adjust on its own and in a few years it would have corrected itself. What upset me the most was to learn he now has a scar on his eye from the rubbing caused by weeks of irritation. During the month this was all happening, I was due for my exam with Dr. Nimrit K. Nijjar as well and this time it was suggested that I get bifocals, so that I could see my work computer clearer, however I have issues seeing far away, not close up which is what bifocals are for. I was a bit confused. I also started having issues and irritation with my vision and so I then went for a second opinion and lone behold, I again was given a bogus prescription and I did not even need bifocals. As many people know, bifocal lenses are very expensive. I was livid. I contacted Optiks to tell them the situation so they could rectify the problem and when I could drop the glasses off for them to adjust. I also asked for the blue tint to be removed while they're at it because it made my skin look horribly orange. The woman scoffed at me, told me that I would have to pay for new lenses and restocking fees, but they weren't willing to do so until I paid a $50 charge that was on my account for removing the blue tint on one of the two new pairs week or so prior (I couldn't afford to do both new pairs at once). Basically, they wanted me to pay for their screw up, and the woman I spoke to had a nasty entitled ignorant attitude. When I spoke to the manager, she told me that it was pretty much my fault and was unwilling to help me unless I pay for all the corrections even if I don't agree with the Dr's prescription. I couldn't believe that I paid over $1,000 just on my glasses and I couldn't even use them. I felt so helpless and frustrated that I couldn't help but cry. As a last ditch effort, I called the Sherwood park Optiks, explained my situation, and if there is any way they could help me or be the mediator in the situation. They were equally horrified by my experience and they (Chantal & Jeanette) was all over it. They asked me to come in and they were able send my glasses in to be fixed on a rush basis free of charge. They also gave me a very thoughtful gift because a grandparent had passed shortly before I went in. The Sherwood park location bent over backwards to fix the issues that WERE NOT THEIRS TO FIX! Chantal and Jeanette are absolutely amazing people and amazing professionals. I will not be going anywhere but the Sherwood park location going forward. Another positive note to add, my son recently went for a check up and he now has 20/20 as the second doctor guessed. Unfortunately, the scar will always be there and I am in the process of obtaining a medical opinion on the prognosis of the scar, if it will get worse, if he will need specialty lenses if he one day needs glasses, corrective surgery, etc. DO NOT GO HERE! You will pay one way or the other and treated like absolute garbage once they have your money. read more

I first visited this place a year ago for glasses and contacts. The idea of the two for one brought me in. That deal isn't all that it's cracked up to be. I walked out paying $1,100 and all I had was one pair of glasses and 6 months' worth of contacts. Now keep in mind that my prescription is a bit strong so I'm extremely choosy when it comes to the frame I want. Lightweight and stylish is very important to me. I'm willing to pay extra for glasses that are not only comfortable but look great. I will say that the selection in the store is impressive but the customer service from the very first visit was not where it should be. I asked about contact lenses and was told that they would not use my prescription, forced me to use their optometrist. This has already rubbed me the wrong way. I had already ordered the glasses and paid for them so I'm stuck now, I need contacts for work so here we are forced to pay the $50 to spend 10 minutes with the optometrist knowing what I already knew. Order placed for glasses and contacts so now cue the disorganization. I get a call roughly a week later that my glasses have arrived, thinking that the order I complete I stop in to pick my stuff up. When they said glasses they meant only glasses! It sucks because it is way out of my way to visit this store. Now that means another trip will be required, not that it matters though because I wasn't wearing the new glasses without my contacts anyway because this prescription is slightly different from before and I'm not willing to mix and match different prescriptions. A week after the call for my glasses the contacts arrive. Finally, the order is complete. I left knowing that I overpaid heavily for what I received. Fast forward to 3 weeks ago (a year later) when I need to reorder contact lenses, I ordered online thinking it would be easier. 3 weeks go by as not a response! Poor poor service in my books. I then received a call today saying that if I need contacts I'll have to come in for an eye exam! This is completely new to me and I've worn contacts for years and years! Talk about a money grab! The girl on the phone was rude as well. So from now on, I'll order my contacts from clearly.ca 6 months worth for $139. Sorry Optiks but you can take your 2 for 1 and shove it where the sun doesn't shine! You've lost me, I'll never return and never ever recommend! read more

My daughter and I rec'd excellent service and advice this afternoon. With the two for one deal and a Groupon, we scored a great price for a pair of eyeglasses and prescription sunglasses. Thanks so much for your help. read more

I bought a Groupon a few months prior to using it as I wasn't in urgent need of new glasses but my prescription changed slightly and the colour on my last pair was not looking so good. It was a weekday afternoon and there were a few other customers looking. The sales associate approached me and I told her I was looking for glasses similar to the ones I had. She told me for the two for one I could select one frame from the wall and one from the middle racks. I looked and tried on a lot of frames on the side wall but none left or fit well. The frames I tried on first were the best. The associate brought a bunch and I liked one but it was too small. I decided to get the frames but in 2 different colours. She said the order would take 7-10 days. I had no issues using the Groupon and applying my insurance to the price. The prices of 2 pairs and clip ons after the coupon would be comparable to buying at the mall so that was great. She also took the measurements and I was in and out with 30 minutes. It was 16 days after and I didn't get a call about my glasses so I called them. It took several conversations but every time I called or they called me they were apologetic and gave me updates that the lab had some issues and needed to redo the lenses. It was 3 weeks and only one pair was ready and then the second pair a few days after. It was ok as I needed an adjustment on the first pair. When I picked up my second pair, I asked if they would offer me something due to the delays. The associate told me she couldn't do anything in the moment but would speak to her supervisor the next day and contact me. She didn't call me that day but a few days later and apologized for the delay. She told me they could offer me a $50 refund for the delay. I went in the next day and no issues to get the refund and adjustment on my glasses. So far I'm happy with my glasses and even though it took weeks to get them, the service was responsive and apologetic. I would come back next time I'm looking for new glasses! read more

Alright, I've had many visits here in the last couple of weeks now, so I finally feel like I can write an informed review. How can you not go for the 2 for 1 deal? Something they don't mention though, is that you cannot apply that deal if you are getting 2 pairs of designer glasses. No biggie... the pairs I found were not designer anyway. Also, some brands of sunglasses are not included in the deal at all and are kept in locked display cases. I went here for my eye exam and to purchase my glasses. I was able to book my appointment without much of a wait and the doctor was very thorough. She explained every step of the exam and what would be happening next. It was a very quick appointment, but I feel as though nothing was missed. I returned a couple of days later to pick out my frames. Now, my experience with this part differed greatly from when I had been there a week earlier to help my mom find hers. During that visit, a very friendly employee brought us a tray to put our "maybes" in and actually walked around the store with us to find a pair that she really liked. While looking for mine however, no employees approached. I had brought a friend with me to help me out, thank goodness or I would have been totally lost. But once I had picked out my frames and sat down to order and be fitted for them, the service was exceptional and very helpful. I would also like to mention that during my mother's ordering process, the employee who was assisting her was very patient as she looked through both of her insurance plans to find out exactly what she was covered for. We both have our new glasses now and are very happy with them. I would happily return in the future. read more

Optiks International - Eyewear & Opticians Near Me - Edmonton, Alberta

Staff is helpful, friendly and made picking out frames fun! They have a huge selection. Recommend.

The first time I went in the customer service was really good. Friendly and helpful. I bought a pair of glasses with lenses and a pair of sunglasses with prescription lenses. I was leaving for Mexico in two weeks and they said both pairs would be ready before I left. 1st complaint: only my sunglasses were ready before my trip. It was another 4 days after I had left that my glasses were ready. 2nd complaint: my eye glasses had scratched lenses after two months. I have had glasses for 20 years and I know how to take care of them and have never had any issues. I even paid extra for the scratch resistant. Glasses had also loosened on my face and did not fit correctly even though they were adjusted at pick up. 3rd complaint: I called optiks to ask about the scratched lenses. I didn't know if they could be repaired without replacing the entire lenses. The lady that answered the phone was extremely rude and didn't mention the warranty until I asked about it. When I took the glasses in, the man there was friendly and kind but he talked to me like I didn't know how to take care of them and that's why they were scratched. He said I should rinse them with water before I spray and wipe them. If that's the case why didn't you do that when I brought them in? You just sprayed and wiped them. 4th complaint: went to pick up my glasses and this must have been the rude girl I had spoken to on the phone. She showed me the glasses in the case and then just handed them to me. I took them out to look at them and they were dirty so I couldn't tell if they were new lenses even. I gave them to her and she sprayed and wiped too, no rinsing. She didn't check to see how well she did because they were all smudged and I still couldn't tell. She also didn't check the adjustment on my face. Overall, won't buy glasses here again read more

On August 26, 2019 I visited your Mayfield Common location in Edmonton to update my existing glasses. As always it is a very pleasant experience dealing with your staff. Marnie Erskine, a Sales Associate from your South Edmonton Common location, was working at your Mayfield Common store for the day and assisted me in choosing two frames. This lady is extremely knowledgeable, had an amazing ability to help me choose the right frames and color for me and made the whole experience fun. I picked up my glasses today and am very happy with both pairs. Kudos to your corporation for hiring such professional employees. Joan B. read more