I picked up my new Versace glasses yesterday. They are incredible. Thank you Lenscrafters.read more

My eye doctor is in Kingsway, so I went to this LensCrafters out of sheer convenience, which is…read morerare for me as I usually shop around for good deals. My prescription had changed quite drastically so I wanted to get my new glasses ASAP. I had looked on their website ahead of time and saw that they offer 24hr service on many prescriptions. I walked in and was greeted by a young girl right away. The first thing I did was show her my prescription and ask if they would be qualified for the 24hr service. She said "Oh ya for sure, this is a pretty standard prescription." Great! I then proceeded to spend probably half an hour picking out glasses and trying them on. When I finally narrowed it down to two styles, I was directed to someone else more senior who would be able to measure my head and all of that good stuff. During that process, I again asked when they might be ready. Not until then, 40 minutes later, was I told that they were an odd prescription, would have to be special order and would take at least seven business days. Great, thanks. I'm not disagreeing with this policy or my wacky prescription at all. But I was supremely disappointed that I had spent all of that time there on the premise that I could get my glasses right away. If I would have known that they would take that long anyways, I would have shopped around at a few different stores to look at even more styles. Both of the staff members were friendly, but I would certainly hope and expect that any and all staff working at a store related to something medical would be knowledgeable about what they are selling. If you work at a glasses store, you should be able to read a prescription, no?

I was very bad and avoided getting an eye exam for about three years. I finally braved it and went…read moreto Stonewire Optometry. It's a small practice but everything in there looks new and modern. The receptionists are very helpful and knowledgable especially about contact lens questions. The eye exam was thorough and the doctor was hilarious. We had a right good laugh about how blind I am...but now I can see when I'm driving. YAY! Convenient location inside Kingsway Mall and right next door to Pearl Vision. Handy if you need new specs. Contacts are reasonably priced and the chat is good :)

I went to Stonewire, located at Kingsway Garden Mall, for an eye exam on June 12, 2018. Prior to…read morebooking an appointment, I did some online research and Stonewire had their price listed as $90, for an adult eye exam. Being the cheapest price that I could find, I booked the next available appointment. Upon arriving for my appointment, I was charged $114 for an exam - a price that I was not expecting to pay. That $24 difference is a huge deal to me, as a mother struggling to make ends meet. I advised the staff of the situation and even showed them the website that quoted the $90 fee - I was still charged $114. As someone who works in the customer service industry, I feel very misled about the price I paid for my exam. I feel they should have honoured the price advertised online. The website has now been changed, to reflect the $114 fee for an adult eye exam. The exam itself went great and I have no complaints about the optometrist. I will not be returning to Stonewire Optometry. After receiving my prescription and being told that I would have to wait a minimum of 2 weeks to get my glasses, from Pearl Vision, I went to LensCrafters. Not only did LensCrafters listen to my rant about Stonewire, they quoted me $100 for an eye exam, gave me a cheaper deal on my glasses (by $40) AND I was able to get my glasses that evening. Sorry Stonewire, LensCrafters has won me over, ten fold. Oh! And they also apologized to me, on behalf of Stonewire, for being charged more than what was quoted online. LensCrafters = 1 Stonewire = 0

The nicest people you'll ever meet their staff from eye exam to eye testing .The nicest was my…read moresales person Kristy so warm and friendly.Thanks you guys and "my hat "will tell everyone

Great costumer service. Vivian she's helping and very accommodating to US! planning to…read morecome back again.

The only reason I didn't give Total Focus 5/5 is that I went on a Sunday, so they were running…read moreabout 40min behind, which meant there were always 3-4 patients (and their friends/spouses/parents) in the small waiting area. The receptionist saw to me as quickly as she could. There were a few people who tried for walk-in appointments, so she had to politely deal with them first. The preliminary tests were all explained to me very clearly, but still done very quickly. When it was finally my turn to meet Dr. Ngo, she introduced herself and warmly welcomed me to the clinic, after apologizing for the wait. Again, each part of the exam was more thoroughly explained than at any other point in my 15+ years of wearing eyeglasses. Upon completion, she reviewed all of my results with me and asked more than once with I had any questions or needed any clarification. At no point did I feel patronized, but wholly reassured by my choice in optometrist. Plus, bonus points for accepting online bookings!

I've been to Total Focus in Kingsway for all of my eye exams. I usually see Dr. McKenzie, but last…read moretime I saw Dr. Holtz. He was really professional and pleasant, really by the book. Just the right amount of small talk and smiling, and explained everything I needed to know in a way that I could understand, and even gave me a little bit of extra insight. Dr. McKenzie is usually quite good as well. All of the equipment seems newer, clean and in good working order. The receptionists are quite nice, too. My last appointment was at 10am and I didn't have to wait. However, I've been there in the past for afternoon appointment and have had to wait a little while. Try for the morning appointments if you can as they open at 9am. They also accept walk-ins. The cost of the eye exam is $90, which is pretty high.

Very helpful and understanding ...directed me to an Optometrist and answered my questions re cost…read more......I will buy my glasses there !!

Kingsway Garden Mall, Edmonton, Alberta…read more We met with Emily on Oct. 26/24 to choose frames for prescription change. Emily was extremely pleasant and helpful -- give her 5 stars for sure. Emily set up an appointment for Nov. 12/24 at 10:15 a.m. to pick up the new glasses. The young lady we dealt with displayed very poor customer service and we were made to feel we were a bother. She walked over to the drawers, took out my glasses and walked back to us, put the glasses on the table and sat down. I picked up one pair and put them on, then the second pair (sunglasses). She said "OK?" I commented about adjustment to ensure proper fit and she said "I adjusted them over there (motioning to where the drawers were. Not true, she wasn't there long enough to do anything but grab the glasses). She was dismissive so I figured I will return if a fit adjustment is necessary and get someone different to help me. I had to ask her for cases for the glasses which she reluctantly got for me, put them on the table, again with a dismissive attitude. I don't recall if she had a name tag on but I haven't seen here in this store prior to yesterday. In hindsight I should have asked for her business card or at least made a note of her name. We have been going to this location for many years and have always had exceptional service. We will go back again but will definitely not deal with this young lady! Very disappointed with very poor customer service! Sorry to say she doesn't get any stars. D. Isabelle

I've been coming here for years for my eyeglass needs. They have a great selection of frames…read moreranging from your high end luxury brands to something a little more affordable. They are great at helping pick out frames (although some are better at it than others). I bring my eyeglasses back for minor adjustments often with no issue. The opthamologists aren't bad either. Friendly and knowledgeable. Fast friendly service from everyone. Limited street parking out front, or you can try your luck and see if there's room behind Luxe.

I called this business one morning fearing I had a corneal ulcer. They told me that although they…read morewere extremely busy all day, they knew my fears and worries were concerning and needed urgent treatment. They ended up fitting me in between 2 other peoples appointments that same morning! The appointment was very fast but the man was very patient and understanding and he answered all of my questions directly despite having to rush between the appointments. Best care i have received for my eyes here in Edmonton thus far.

I would like to compliment this place for the great service I received. I needed to cut lenses for…read morehistoric wire specs that are approximately 120 to 140 years old - a job that many places refused to even consider. Fortunately, Gilbertson & Associates have a highly skillful lab technician (Mr. Hoy) who did the job for me and I picked my glasses just after one day. The receptionist was also very professional and polite and I was charged a reasonable price.

After almost 6 years of being a loyal patient of Dr. Gilbertson's, after today I will never step…read morefoot in that office again. The new and existing staff have taken on a rotten very rude attitude. They actually intentionally delayed my contact lens order by two weeks and when you are waiting for a custom lens that take two to four weeks to manufacture that can be a big deal and it was all over their new policy that I didnt agree with. After speaking with the Dr. he informed that this new policy is not new or approved by him. It is a policy that his new staff brought in from their last office. I could go in to great detail here about several of my recent terrible experiences I have had just trying to order my contacts and the level that these caddy,petty, rude girls went to but there is no point. The service is absolutely brutal and I will surely be finding myself a new optometrist that employs kind, professional staff.

One of the best things about this place is that it is a Dental-Optical clinic, so it kills 2 birds…read morewith 1 stone, instead of finding 2 separate places to get your eyes checked and teeth cleaned, etc. Dental-Optical is a family business and very family oriented. When I used to live in Edmonton, this is where I got my first pair of glasses back in the day. Dr. Mateo is a very good dentist. You will not be disappointed.

*** STAY AWAY! *** Bottom line: This optical place refuses to give you your prescription, unless…read moreyou purchase your frames and lenses from there. I was in need of a new pair of glasses and needed an optical exam for an updated prescription. When I arrived it was explained to me I would be able to get my eye glass prescription, but she was not an optometrist and could not test for any medical issues with my eyes. Also that if I purchased glasses from her, the exam would be free. I was fine with this. I simply wanted an updated prescription. When the exam was complete the optician escorted me to the glasses and attempted to pressure me into purchasing glasses on the spot. I did try some frames on, however I was unimpressed by the tiny selection and simply wanted my prescription. It was at this point that the optician refused to give me my prescription and told me this was the policy. "She did things differently" If I would have known this was the so called "policy" upfront, I would not have wasted my time. DON"T WASTE YOUR TIME. Seek a professional optometrist with a good reputation. **This location is also a dental clinic. If the dental operates anything like the optical, I won't have dental work done there either.**