I ordered transitions that worked in vehicles and was given normal transitions. I should have known something was up when my glasses were ready within a day or two of being ordered. I am f****** pissed off read more

I booked my children's annual eye exams (ages 13 & 17), and when confirming the appointment, I was informed that I would need to pay an additional $23 per child. I mentioned that Alberta Health should fully cover their annual eye exams, but the receptionist couldn't provide an answer and forwarded me to the manager, Matthew. Matthew explained that the additional charge was due to a change in Alberta Health's coverage. I was skeptical, so I called other eye care centers nearby to ask if any additional fees applied. The eye care center told me that as long as the exam is done once a year, it's fully covered by Alberta Health. I called Matthew back and shared what I had learned. His office/location had simply decided to charge an extra fee. If they want to add a fee, that's their choice, but they shouldn't mislead patients by claiming that Alberta Health changed its coverage because if that were the case, all eye care centers would be charging patients for the portion not covered by Alberta Health. So, I booked my children's annual eye exam at a different eye care center, which Alberta Health fully covers. Businesses should be upfront about their fees instead of misleading customers. Trust is built on transparency; patients deserve to know the truth rather than being misled into unnecessary charges. read more

Big shout out to Melissa who helped me choose my glasses. I really appreciated her expert advice and attention to detail in checking my prescription with Dr. Khal Ramahi! Thank you, thank you! read more

I got my eyes checked here, and it was a really great experience. I don't remember the name of the optometrist, but she was younger and really nice. It was embarassing at first, because they tried to do the air puff test on my eyes, but I always flinch, before they can get a good reading. I just can't stand having air blown into my eyes. So the doctor ended up using a blue light instead, which was so much better! I never knew this existed before, and at least now I know I'll never have to go through that torturing air puffer ever again. It turned out that I didn't need glass, but because I could have gotten a small prescription, if I wanted to. Also, because I am sensitive to fluorescent lighting, she suggested I get some tinted glasses. She also gave me a coupon to get $50 off a pair of glasses. I wasn't really serious about getting a pair, since it's expensive, but I took a look at the frames, and I was really impressed. They had some stylist brands like Dolce & Gabbana and Versace. Some of them were super funky and cool, and I so badly wanted to get some, but I couldn't afford it or rationalize it. I always think that people would take me more seriously, if I wore glasses--I think it makes people look smart and sophisticated. I'll definitely come back to Londonderry Eye care next time I need an eye test, which is actually years overdue already. read more

I had an appointment scheduled and arrived on time. Had to wait in the mall area (if I wanted to wait, I would not have scheduled an appointment). Then once inside, I waited an additional 40 minutes and still was not called in. I left after informing reception I was no longer interested in getting my eyes tested by a clinic who couldn't even keep their appointed time frame. I don't recommend this eye clinic at all. read more

I went here for an eye exam and had a great experience. It was easy to book and the renovations are very nice modern and bright. The decor was nice and the staff was very friendly and efficient. They don't take GroupSource as direct billing which sucks but I don't mind since I have benefits still. I gave them a lower rating cause all the display glasses are locked up and I can't just browse and try on glasses. I don't have money right now to buy glasses right now and felt pressured to buy glasses instantly. But overall great service and a great place to get your exam. Could not be happier. read more

I was back for an eye exam in late August 2012 and learned that the optometrist I saw last had left this establishment. This time I had my eyes checked by Dr Singh - who's very thorough. A few weeks later when I came back for a new set of lenses, they were running a little short on staff on the floor. However, that gave me just enough time to browse through the walls to in the frames selection process. From there onwards, I had the same quality of service as my visit last year. This time around, I learned that they also have a good out of stock frames process. If there's a specific frame that you like, they can order it from another store. You will have to wait somewhere between a week or a couple weeks for it to come in and give it a try at no cost. However, it's recommended that you do come in and try them out even if you don't end up purchasing it. read more

Poor customer service and don't respect people's time at the doctors office. Making the appointment was hard enough...had to give and spell my name too many times. Appointment was at 11:30 and at 12:50 I left without completing my exam. Dr. Tony Mann had put drops in my eyes at 12:15 and ensured he'd have me out by 12:30. After asking the receptionist how much longer at 12:40 finally I left in frustration at 12:50 without having been looked at. I would appreciated it if they even would have provided me with an update if things were happening that he couldn't see me...but instead they just left me in the waiting room. Very unprofessional and showed a lack of respect for me and my time. An eye exam should not take over an hour and half! read more

I came here forever ago (like a year, maybe?) with my BF to help him find glasses. We had a great experience, and he ended up with some awesome glasses. Fast forward to this year.. I needed an eye exam and probably new glasses. He recommended the optometrists here (and so does Yelp, apparently!) so off I went. First time around I wandered through the eyeglass area, checking out their selection of frames. It was pretty impressive. What didn't impress me as much was the fact that not one person greeted me, or acknowledged me while I was browsing. I decided to book an eye exam here anyways, due to the excellent reviews. The eye exam was excellent! First, they got me in the same day which surprised me. Second, Dr. Singh was very personable, and explained everything she looked for (and what she found). It was quick, but thorough. It did cost more than my eye exam a couple years ago, but the location was convenient and the friendliness of the optometrist made up for the added cost. Once the eye exam was complete, I was "passed over" to the lovely ladies who help pick out glasses. I didn't have to start looking right then, but I figured since I was being "introduced" I would jump at the opportunity. I perused the store with Dana, and not only did she help me narrow down my choices to a few awesome pairs we had a bunch of fun while doing it. At the end of our hunt for new frames, she wrote all the numbers down so I could come back with my BF and he could help make the final decision. The following visits (final decision, then pick up) had Dana recognizing me upon approach, a very nice touch. She was incredibly friendly and professional. I would have given Londonderry Eye Care a full 5 star review had I been approached/acknowledged upon my first visit. Even though I was just browsing a little "hi, can I help you?" goes a long way. read more

On had a good services and I the lady took time with my to choice my sunglasses. I found one and I thought it will be fine, but after only three days I have them, they always slip on my nose, they're been adjusted well they're just to big. When I phoned to know if I can have a smaller one they told me NO. I don't see what the big deal is. Anyway I won't go back there for sure. read more

I have been going here since before grade two (so, 1991), and the quality of service has always been exceptional, both on the optometry and retail side. The doctors are great, no matter who I've been to see, and my prescriptions are always bang on. They also have a huge selection of frames. Most of them are on the higher end of the price scale, but they do have a section specifically for people on a budget, or those receiving benefits through programs like AISH. They are always willing to help you try on frames, even of you're not looking to purchase that day. I'm going to keep coming back here for as long as they're around. 23 years of good experiences can't be wrong! read more

Refusing to give me my "PD" measurements over the phone. Reason they gave me was that "Companies are getting sued for giving out the incorrect PD to some clients". So then why not take the time to give me to correct PD measurement? I paid for my eye exam and its unfair for them to withhold simple information like that. I believe they refuse this information so that people don't order glasses online for a fraction of the price. Will NEVER go to Londonderry Eye care for glasses or eye exams again. read more

Sat on hold for over 10 minutes. Someone kept picking up the phone and putting it back on hold so all I ever hard was a recording. Nobody could bother to even say, "sorry I'll be right with you." I wanted to ask one quick question. They didn't even give me a provider number on the receipt so I could submit to my insurance, then I couldn't get through to ask for it. My fiancé phoned while I was on hold and his call got through first. Great customer service. Glad we didn't get the glasses there. Also, all of their glasses are locked up. I've never been to a place where you couldn't look at things yourself. Seems paranoid. read more

Awesome, Love it! Dr. Khaldoun Ramahi is the Best Optometrist we ever had as a family and we all use glasses but one. He's really kind, always smiling, great attention and patient to what we have to say, and oh boy, that alone makes a great difference. As a result of great mistake of an optometrist when our son was at his infant age, he almost ended blind in one of his eyes. Thanks God we moved to Edmonton and got to know Dr. Ramahi, it was a game change for us, now our son vision greatly improved and maybe one day he won't even need glasses. As for myself, I use progressive glasses and I hate them. For years I was asking different doctors, even two specialist that I did pay a great amount of money to see them, for an alternative. Last time I brought my son, I talked to Dr. Ramahi and he ask me why I don't use contact lenses before, I said that I ask other doctors for that, but they said that it wasn't an option for me because of my prescription. Dr. Ramahi smile and said: "I think they don't know new technologies", if you want to try, we have a free try out for two weeks. I went there today, and man, what an amazing thing to once again have this glasses out of my face and be able to see once again without them. The contact lenses worked really well, even better than my glasses, I have a 20/20 vision once again without have a galasses on, I love it, priceless, that's all I can say. I highly recommend Dr. Khaldoun Ramahi, you'll love it, I'm sure. read more

This was my first visit to Londonderry Eye Care and I must say it was the most pleasant experience. I was in the market for a pair of sunglasses and the minute I walked through the door, I was approached by a Store Associate who proceeded to help me through the selection process. She was extremely efficient and very honest with helping me narrow down my picks and made the experience quite enjoyable. I now have an awesome pair of sunglasses. I will definitely be going back to Londonderry Eye Care for my next pair of glasses. read more

I can't believe my good fortune! I had my new glasses less than a month and got a serious, deep scratch on one of the lenses. Usually deep scratches are not covered by Nikon's policy. I took them in and was told that they would replace the lens free of charge - it's a one-time thing but gosh am I grateful to them. They are aces in my books. read more

I was at Londonderry Eye Care today and I got some amazing Chanel sunglasses!! The staff were extremely friendly and helpful and took the time to show me as many pairs of sunglasses as I wanted. They spent as much time as necessary, until I was able to find the pair that was right for me. They were very knowledgeable and made me feel completely comfortable. I sometimes feel shy and intimidated by sales associates in retail settings but at Londonderry Eye Care, it is not like that at all. I live all the way out in Beaumont, but I will make the long drive there again the next time I need eyewear, because it is worth it! I cannot say enough good things about my experience today. Go check them out for yourself, you will not be disappointed! read more