In general, I like LensCrafters, I really do. I've had glasses since I was 7 years old and I like that I can get consistency of care no matter where I live. Not this store though. Over the past three years, I've had them make four sets of glasses (2 regular glasses and 2 sunglasses ). They've messed up each set. The first time I went there, I had my eyes checked by the doctor on site. I picked out my frames, and had my glasses made in an hour. All of that was fine. I have astigmatism so the "axis" part of my prescription is quite high. Upon getting my glasses, something felt off. I figured I just needed to get used to them since my prescription was different. Days went by and there was still something wrong. My sunglasses were better, but not perfect either. I took both back to the store and the axis was VERY off on each pair. Basically, they made them to the wrong prescription. However, they fixed both pairs free of charge without any further problems. About 18 months later I went back to the same store since it's close to where I live, and I thought my past experience was a fluke. I had stupidly scratched my glasses, but felt my prescription had changed anyway. I get my glasses made with my new prescription. This time, the anti-glare coating on my regular set was totally done wrong. I couldn't see in any kind of light. Also, the tinting of my sunglasses was not dark enough to be used effectively in the sun. I left the store but took them back the next day. The staff at the Bowie store said there was nothing wrong with either pair which infuriated me. Based on my previous experience with this store, I took my glasses to the LensCrafters in the Columbia Mall. They spotted the problem immediately, without me having to give them an explanation. As we were talking, they told me that they get a lot of customers from the Bowie store and spend a considerable amount of time fixing their mistakes. It's obviously not just me, but a problem with the staff of the Bowie store. I am not going back their again. (Side note: the people at the Columbia Mall store are lovely, but it's very busy) read more

I have been coming to this location for years and Terrence was a great help every time. The new lady they have for a receptionist is very rude... I had an appointment at 12:20pm and I called in advance to let them know that I would be running 10 minutes late and the lady said that it was okay and that I had a 10 minute grace period. I arrived at 12:29pm at the front desk to check in and nobody was at the desk to help me with checking in and the lady came around the corner at 12:33pm & she looked at me confused when I said I had a 12:20pm appointment and said that she had "just" walked away from the desk & that I couldn't have walked in at 12:29pm. Then when I checked in and gave her back the clip board she slammed it on the desk. Lenscrafters have been known for great customer service but she as an employee had very poor customer service and should not be representing Lenscrafters as a business. read more

DO NOT GO HERE! This place was the WORST I have ever been to in my life! I am disappointed with everything we got at this place. Not only did we get the wrong exam by these people, we also had a very mean Doctor and the sale's leader was COMPLETELY out of line by "begging us to buy there items, or else it will hurt her feelings" quote. Never again!!!! read more

I took my glasses (I had purchased there) in 2 weeks ago to have the nose pads cleaned, they were green and really needed cleaning. The woman who said she was the manager of the store, took 3 minutes to clean them and gave them back to me. They were still filled with that green gunk and still needed cleaning. I looked at them and asked if she could clean the green out and she said it was not possible. That she had done all she could do to get it out! I couldn't believe it and told her I'd had them cleaned there before and they got them clean. She said, sorry, that's all I can do. So I asked her to take the pads out for me and I proceeded to clean them myself. I didn't have the proper tools so it took me a half hour while I sat at the table there. When I finished, I gave them to her to put the pads back in. She took quite a while, standing there with her back to me, to put the pads back and then handed me the glasses. SHE HAD PUT THE GLASSES IN BACKWARDS AND MADE 3 SCRATCHES ON ONE LENS!!! I had my contacts in so didn't see it til I got home and put them on that night!! I called her the next morning and asked if she was experienced, thinking maybe she didn't know what she'd done. She said she had 5 yrs experience and knew exactly what she was doing. SO she sabotaged my glasses on purpose because I had cleaned them when she wouldn't clean them. This is the kind of staff they have there. read more

I walked in last night, which was a wed nite around 5pm. I had my prescription faxed over to them already so figured this would be a fairly painless process. WRONG! There were about 4 other customers in the store and 2 employees, one a manager. We were not greeted by anyone. It took me about 15 min to pick the pair I wanted, at which time the waiting began. After we had waited about 15 min a nice gentleman, 1 of the 2 employees working acknowledged our existance and told us he would be with us ASAP. At this point there are still 2 other customers waiting to be helped, when the so called manager decides to leave, now down to one employee with 5 people still needing help. He was extremely nice and a good worker, unfortunately all the work had been dumped on him. 2 1/2 hours later our glasses should have been finished but we were informed that they messed up on the lenses. I was instructed to come back the next day before 12pm to pick them up. I am here now as instructed at 1130 am and they are still NOT done. Now, out of boredom and frustration as I continue to wait in the 5th hour of what should have been an easy eye errAnd, I am writing this review. If you have 6 hours of your life to waste on something that should have taken under 2, then LensCrafters in bowie is the place for you. read more