I've been getting my contacts at this location for a few years now. I get my glasses elsewhere, because the frames are too expensive and the selection is limited. Dr. Pam is wonderful and I've been seeing her for eye exams for at least 15 years. However, the other people who work here, need a bit more training and professionalism. I once called asking if they could convert my contacts prescription into a glasses prescription, and the man was so confused. I can't imagine I was the only one who's ever made this request. All he needed to do was forward my request to Dr. Pam. He was saying I had to talk to the doctor at a specific time, and all this other nonsense that didn't make a lot of sense. Eventually I got my prescription, but it was much more effort then it should be. This LensCrafters location is a bit of a weird location at Macy's, amongst the purses and accessories, but I suppose it really doesn't matter. read more