WOW, I should have read the reviews before I went into this Lens Crafters. The reviews that I read went back 2 years ago and it's a shame that things have gotten worse.I was very excited after buying my " Meta Ray Bans Glasses". So, I enter this particular Lens Crafters on October 31, 2025, yeah I know " Halloween " spooky, with my new glasses. I talk with a female sales representative, and I explained to her, that I purchased these glasses and I want to have prescription lenses installed. This was her response " since you did not purchase them from us we can't change the lenses, because they may get damaged." So, I explained to her that I went to the Ray Ban website and it has Lens Crafters as a store that can perform the replacement. Long story short, I didn't get my lenses changed there. So, the next day I went back online and noticed that there is a Lens Crafters in the Augusta Mall, so I called first and talked with a sales representative and explained what I had and the sales rep said "yes bring the glasses in and we can take care of them. " I have not got the glasses back yet, but I feel a lot better than the day I walked into the Lens Crafters store in Aiken SC. read more

I really enjoyed my visit with Dr. Wu as well as the other staff at Wu Family Eye Care. Everything was very thorough. The staff at LensCrafters was also great. I would highly recommend this office. 05/22 Editing my review because while I enjoyed my visit with Dr. Wu, I was referred to a retina specialist and the entire process has been a nightmare. After two weeks of never hearing anything regarding my referral, I called the specialist office only to be told they had to not received a referral. I was also informed that have a lot of issues with communication from Dr. Wu's office staff. I personally had to go back and forth through out the span of an entire day, with Dr. Wu's staff and the specialist office to ensure my referral information was sent. I waited for another week and a half and did not hear back so I called the specialist office for an update to be informed my referral was denied and sent back to Dr. Wu's office and they should have contacted me. I was not contacted by anyone. I went that day to speak with Dr. Wu, who just as before was extremely kind and took time to speak to me without an appointment- although her staff seemed bothered by my "walk in". Dr. Wu asked a staff member to get in touch with the retina specialist office. I asked if I would be contacted and was told yes, however that was two weeks ago and I have not heard a thing. I've tried calling Dr. Wu's office but have not been successful in speaking with someone. At this point I will be obtaining my records to find a different provider, which is very unfortunate seeing how much I enjoyed my initial visit. read more

I was very pleased with the service at LensCrafters. I was greeted immediately for my eye exam. They were very professional and friendly. I waited about 8 minutes to see the doctor. He was fabulous! Very informative and so very pleasant. This is a great business and I was pleasantly surprised at how efficient they were. Absolutely would recommend them. read more

I was a walk-in and I had never been to Wu Family Care before. I have never felt or have been treated like I had gone to a health care provider for decades or my family has for centuries! Being retired military I am accustomed to you get what you get and you don't pitch a fit, as long as the job gets done. Last year I went to another optometrist and my glasses were HORRIBLE. I thought wow my eyes must have been really bad and I need time to-get accustomed to them. I was impatient and went back to my VA glasses and 7 months later I rebooked another appointment at the same location. Of course it was under a year so I wasn't due, then they asked if I was having trouble with my glasses? I told them I was, they looked up the doctor and said "oh yeah, we had a lot of complaints and she was fired!" I refused to EVER go back there, my trust and confidence in them was GONE. I wore all those VA glasses out until I had no choice but to rely on those. Dr Wu took his time and WOULD NOT let me leave until we were as perfect as perfect could get. He told me I better come back if there were any issues ANY!! Such a blessing!! read more

I went several years ago. Some sort of way, I ended up not getting a box of contact lenses. Not sure what happened but whatever. I went elsewhere. Recently, I decided to return because "maybe" I was being too critical. It wasn't mass confusion but I don't know. I got the examination. I was supposed to return for a follow up APPOINTMENT .Signed in and waited in the lobby for 30 minutes after watching 2 customers receiving service. I left. It has been three days. I haven't heard a word. Honestly, I don't think they even knew I was there. read more

The staff was friendly but I had to wait over an hour after my scheduled appointment just to see the doctor. An hour and a half later, I walked out without getting my glasses because I had to be somewhere. I assumed 3 hours between appointments would be fine, but not when I had to wait so long. I will find another eye doctor. read more

The exchange policy on contacts is 30 days. If you buy a year supply then have issues there is no way to exchange them. Contacts direct has an amazing exchange policy for unopened boxes. I will not be back to any LC. read more

Horrible service!!! I paid for a complete examination with contact lens fitting and paid for my first order of contact lenses from Dr. Wu. Not only did the lenses supposedly never come in, but they never reached out to me or would even return my calls over the next six months! Finally, through her assistant Dr. Wu told me I would need to start all over again and repay for everything. She would not use my six month old prescription or give me any form of a discount on the re-order. She would not return my calls or even talk to me. inexcusably atrocious in every regard. I will never patronize another LensCrafters again. read more

I bought my glasses from Lens crafter a year ago spent close to$700.+ this year i had eye surgery and only need reading glasses now. i took my glasses back to lenscraters to use my frame that i had purchased from them on april 11,2022 i took my frame in for to be changed to reading glasses as of this date5-6--22 they are not back on May 11, 2022 will be a month the phone number they are using isn't worth grap all it does is ring with no answer i let it ring until the phone cuts off i don't think i will be using lenscrafters again and recommending them to anyone. i went there 3 times to check and no glasses. Mary Harley Windsor read more

Great exam! Probably one of the most thorough I've ever had. The folks in the retail area are awesome as well. Helpful, but NOT pushy. read more

You make an appointment and over an hour you still have not been taken back for your exam. So I look and there is a person that had a later appointment having their exam. POOR CUSTOMER SERVICE. I walked out and will never, ever go to LensCrafters. They don't care about you. read more

Good doctor but they overschedule and the visits take forever. We will be going elsewhere next time. A simple eye exam should not take an entire afternoon read more

This place is the biggest Rip off !! They set me up with a doctor who only works on Mondays so I had to keep going back and fourth for contacts. I called and asked if I could speak to Dr Wu who owns the practice and they said she would call back that never happened . While getting my eyes checked we had to keep waiting for their computer to reboot !! Old nasty equipment. May I suggest The Eye Physician's Professional up to date equipment and had everything I needed !! read more

This was years ago, but it's always bothered me. When I'm doing the "is this better or worse" part of the exam? She actually used "nothing". There was no lens at all. It was blank. It was like she was trying to "trick" me. It was like she was trying to catch me in a lie! I still don't understand that. At all. I can't recommend this office... at all. read more

I have worn glasses for 21 years. By far, the worst experience I've ever had is with one of the optometrists and the staff at this LensCrafters. Originally, I had an appointment with the doctor on December 8, 2011. I obtained contact lenses, and when I returned for a mandatory follow-up visit, the optometrist explained to me that my contact lenses prescription would be valid for one year, while my eyeglasses prescription would last for two years. Unfortunately, she did not dispense a written copy of either prescription. Yesterday, December 26, 2012, I went to a vision center where I now reside to purchase new eyeglasses. I called the optometrist's office to find that she had relocated and taken my medical record with her. (I found this strange since I had visited a national retailer, and the old office had absolutely no record of my appointment.) I then called her new office to discover the doctor had left my file at home. (I was also disturbed that my records had been left at her personal home. Are they under lock and key? Is this not a breach of my privacy?) Still calm, I politely requested the optometrist fax my prescription the next day. The staff member agreed. Today, December 27: Approximately 11:30 AM: I called the vision center to which the fax should have been transmitted. They denied having it. Approximately 11:40 AM: A staff member assured me she would ask the optometrist to send the fax after she finished with her current patient. Approximately 3:00 PM: I arrived at my current vision center. No fax had been received. Exactly 3:17 PM: I called the optometrist's new office. A staff member said the fax would be sent. Exactly 3:29 PM: I called the optometrist's new office and explained I was standing in my current vision center. I again requested the fax. The staff member said it would arrive in LESS THAN FIVE MINUTES. Exactly 3:44 PM: 15 MINUTES AFTER the staff member said I should receive the fax in LESS THAN 5 MINUTES, I called back. She said she would fax the prescription immediately and abruptly hung up. Exactly 3:45 PM: I called again and requested that I be allowed to stay on the phone during fax transmission. I was put on hold for approximately 8 minutes. No one returned. A couple subsequent calls were again curtly dismissed. Approximately 4:00 PM: A woman came to the phone and said my prescription had expired. This was NOT communicated to me previously. Why had the staff continued to tell me (since BEFORE NOON today) that my prescription would be faxed? This insinuates the optometrist had only recently even glanced at my prescription for it to be sent. A staff member then sent the fax, and the optometrist had written "Expired" beside BOTH my contacts and eyeglasses prescription. Approximately 4:10 PM: The optometrist actually answered. She explained she typically writes prescriptions for contacts AND eyeglasses for ONE year. I have never had an optometrist do that, and I believed her statement to be directly contradictory to what she had told me the previous year. In an ostensible effort to be conciliatory, she said she would re-fax the prescription, striking through where she wrote "Expired" beside my eyeglasses prescription. She said my eyes could have changed, but it would be okay if the vision center filled my prescription. A new fax was sent with these corrections on a fax cover sheet, NOT a prescription pad. Approximately 4:20 PM: My new vision center requires an actual signature, place of employment, and phone number for the optometrist. I called back one last time. Another fax was sent with a statement at the bottom invalidating my eyeglasses prescription. Approximately 4:30 PM: A licensed optician at my new vision center called the optometrist's office. She was informed the optometrist would NOT validate my prescription, which she said expired 19 days ago. The optician, who had witnessed the entire ordeal and was VERY nice, asked why they had wasted my time and three faxes. The staff member at Lenscrafters said I wouldn't stop calling and requesting my prescription, even though it was expired. (REMINDER: IT WAS ONLY AT 4:00 PM THAT I WAS INFORMED BY THE STAFF MY PRESCRIPTION HAD EXPIRED. AFTER THAT, THE DOCTOR TOLD ME SHE WOULD VALIDATE MY EYEGLASSES PRESCRIPTION.) Summary: I understand that practitioners can elect to assign premature expiration dates to prescriptions for eyeglasses. However, the amount of time I wasted in tandem with poor communication with the staff was inexcusable. Also, the optometrist never should have conceded that she would send a valid prescription if she did not intend to do so. I would suggest that anyone brave enough to patronize this establishment obtain a WRITTEN prescription for eyeglasses and/or contacts. I would STRONGLY discourage patients from making an appointment at this LensCrafters. read more

Worst customer service. I was never called to be told that my glasses had come in. When I went to pick them up, I sat in the office for an hour before being helped. I was then told to come back in an hour. When I returned, they had forgotten about my glasses and told me it would be another 30min. After receiving my glasses, my new lenses are not correct nor in the frames completely. Very poorly trained staff. read more

The practice: Dr. Wu was thorough and personable. However she alerted me to the fact that I have small crystals (cataracts?) in my eyes that I was born with and that shouldn't get any bigger. This was the first time, in 17 years of going for eye exams, that I have ever been made aware of the issue. So I'm not sure if the reason it's never been brought to my attention by previous eye doctors is because it's a non-issue, or if Dr. Wu gave me incorrect information. The retail store: Wonderful customer service (in-person). I already picked out which frames to buy online, so finding them in the store and trying them on took less than 5 minutes. I'm only giving 3 stars because my glasses were supposed to have been delivered on 3/15/18. It's now 3/23/18. I've called the store twice to inquire what the hold up is, and both times I've been told that delivery can take 7-10 business days. Well today is the 10th business day and I'm still waiting. read more

Very unprofessional! Gave me a complete run around about getting a trial pair of contacts lenses after I expressed I couldn't see out of the ones supplied that she said wasn't my size! Would not recommend! read more

Customer service is terrible. Went on Tuesday to get new frame an lenses and was told would be called with quote by Thursday. Well no one called . I gave them till following Thursday before I called back . I was told then someone will be calling me later that day. Saturday came and no one called . I called back to find out my paperwork had been lost and I needed to go back and spend another two hours to be fitted again . No discount was offered for the time and aggravation. Do no recommend this place. read more

I have been in this Lenscrafters a few times in the last 6 months. And I got to say that the folks I have dealt with are super awesome. Oli, Tamber, Chris, and Lisa made me feel like I was not just another customer. Even though I live in Augusta, I will continue to use this Lenscrafters as my eyewear place to go to. I just can't say how much they showed they cared for me. :) It was like a breath of fresh air to be seen as more than a customer. read more

I recently had an appointment with Wu Family Eye Care at LensCrafters. The optometrist who examined my eyes, Dr. Yan Wu, was very thorough. She explained my exam results well and in words easy for me to understand as I know very little about optometry and eye care. I highly recommend Dr. Wu and #LensCrafters in Aiken. read more

Sorry no "0" stars I went to get my contacts ordered. They had put a year on the order. The young girl who answered the phone was too bothered to do this. said it took "a lot of work". So i said I would call back. When I did a week later, the price doubled. The same contacts are on lens.com and other places for $70 a box... they want $130... almost double. I was told the first time my insurance covered all but $24... the week later price was $52. How does something that was double, double again in a week. Terrible service. Dr. Wu was great... but won't be back... EVER! read more

I really wish there was a less than 1 star rating for this place. First let me say I have worn corrective lenses since the age of 4, I am now in my late 30's and this has been the absolute worst experience I have ever had for an eye exam. My optical insurance limits where I can have an eye exam and unfortunately this is the only place in Aiken. Last year they lost my prescription and never ordered trial contacts. When I called back several weeks later to check they had to re-examine my eyes to place the order. This year when I had an eye exam, because of last years issues, the Dr was comparing my current vision test with results that were almost 2 years old. The young girl that took medical history and did the preliminary vision test was completely inept, clearly had no training. She had no knowledge of simple drug names when reviewing allergies, and when completing the preliminary vision check she was unable to pull up the vision chart using the tablet provided and instead skipped the distance portion of the test and only did the hand held small print test. When I had called I requested both an annual eye exam and contact lens fitting. At the end of the exam the Dr handed me a RX for glasses but did nothing regarding the contacts so I asked and she told me I was not put down for a lens fitting. Mind you, at this point (about 2:15pm) all of the office staff had left so the Dr was alone at the time. After figuring out how she was going to charge me for the additional fitting and deciding to do the fitting even though she had just dilated my eyes, we went into the contact room and she realized that they do not stock trials of the lenses I need. So she "left a note" for the office girl to order them. I called back today to find out when I can expect the lenses to be in (5 days after the exam). It took 20 min on the phone, repeatedly getting forwarded back to the automated system and having to select the extension over and over because no one was picking up to finally speak with someone. And guess what.... she was unable to find the paperwork for the trial lenses and was unable to tell me if they had been ordered or not. I will be visiting another optometrist and paying out of pocket simply for the pease of mind of knowing the exam is done correctly and that the product I need is ordered. read more

Very friendly staff, very convenient hours. It was easy to set up an appointment and Dr. Wu and her staff were very helpful. Would recommend to anyone. read more

I would have given Dr. Wu's a less than 1 star if I could. I have been wearing glasses or RGP contacts for over 50 years with lots of exams along the way. I went to Dr. Wu to get a new pair of glasses which are back up for my RGP lenses which I wear daily. She asked if I wanted to try soft contacts since she said my RGPs were scratched and didn't fit and I explained my concerns with my toric astigmatism correction and ability to fit me since the eye shape changes once I take out the RGP lenses. She said no problem she could fit me with soft lenses. Well after many calls and visits, including giving me the wrong lenses, she told me to go to Aiken Opthamology to see Dr. K as he's the RGP specialist. I did and I was told I had dry eye, to treat it with some OTC gels and come back for an exam. I was also told my RGP lenses had no scratches and I am seeing well. When the glasses prescription from Dr. Wu was transferred over, I was told it was way, way too strong and incorrect. I ended up getting glasses from Aiken Opthamology which are great and am keeping my RGPs. I felt very cheated by Dr. Wu so I called about getting a refund or partial fund. I spoke to the receptionist once and left a message to discuss this but no one called me back. Don't go to Dr. Wu! Anyone over the age of 50 should go to an Opthamologist to see a real Doctor. read more

Worst optometrist experience of my life! Visited on 06/02/2018. After waiting 20 minutes, my eye exam took over 2 hours. Dr. Wu is horrific! Was told my lenses would be available in a week. It is now 06/21/18, and my lenses are still not in. After repeated calls, the manager, Jermaine Walker, told me he would give me a call on 06/19/18. Called the evening of 06/19/18 and was advised Jermaine was not in that day. Called on 06/20/18 and was told he is in a meeting. I have called three times today (06/21/18), and I was told Jermaine is not available. There is still no date as to when my contact lenses will be in. if you feel you are not aggravated or frustrated enough, go to Lenscrafters in the Aiken Mall, and Dr. Wu and Lenscrafters will provide you with plenty! By the way, Dr. Wu is only leasing space from Lenscrafters. Dr. Wu and Lenscrafters are two separate incompetent entities. I hope this helps someone avoid what I am going through! read more

The optometrist was very nice and thorough. She explained everything very well. The staff in the store part were very friendly and helpful. I will/have recommend this store/doctor to anyone who needs glasses or contacts. read more

Sadly overpriced,asked for things not delivered.Asked for nonscratch coating,first day cleaned with their wiping cloths,immediately scratched,same on replacements,and for 400.00,plus bucks,not happy at all,would only go back with a million in guarantees. read more

Dr. Wu was very good at explaining my eye problems and what could be done by me to help my eyes function better. She was very patient and easy to get answers from. I will certainly return when I need my next exam. read more

My experience was great. I was seen in a timely manner and all staff was nice and answered all of my questions. I will definitely be back for more visits. I have definitely found my new eye care center. read more