Terrible customer service! I had a contact exam and they emailed me an eyeglass prescription. I…read morehave never had an eye care place not send me both prescriptions. When I called three times while waiting for them to email or fax my prescription they kept sending me the eyeglass prescription. I did try to call back a fourth time to get the right prescription and they have now blocked my number to go directly to voice mail. I left a message and emailed the manager Dawn and they failed to respond. I called on a different number and the receptionist did answer the call, so they definitely set my number to go to voice mail. She was able to get me the right prescription for my contacts. How hard is it to send both prescriptions?? I paid extra to be fitted for contacts and then you can't send the prescription. Very unprofessional!!! I would not do business with this eye practice.

Warm, caring service, with a nice selection of frames. Prices on par with other businesses.read more

This office bent over backwards to accommodate my crazy travel schedule and got me right in. They…read morewere knowledgeable and so helpful. I really appreciate the personal touch.

I went in here a year ago for my first eye exam ever and am petrified of eye drops. He took great…read morecare to make sure I was comfortable with the procedure and made sure I knew what he was doing every step of the way. He has a great selection when it comes to glasses and his staff is very helpful. I love the pair I have so much that I wear them all the time.

Everything! Atmosphere. Timeline. Information. Professionalism. Courtesy and hospitality!read more

EXCELLENT, COMPASSIONATE, and KNOWLEDGE physician. The office staff are very kind a professional…read moretoo! Top care!

WOW, I should have read the reviews before I went into this Lens Crafters. The reviews that I read…read morewent back 2 years ago and it's a shame that things have gotten worse.I was very excited after buying my " Meta Ray Bans Glasses". So, I enter this particular Lens Crafters on October 31, 2025, yeah I know " Halloween " spooky, with my new glasses. I talk with a female sales representative, and I explained to her, that I purchased these glasses and I want to have prescription lenses installed. This was her response " since you did not purchase them from us we can't change the lenses, because they may get damaged." So, I explained to her that I went to the Ray Ban website and it has Lens Crafters as a store that can perform the replacement. Long story short, I didn't get my lenses changed there. So, the next day I went back online and noticed that there is a Lens Crafters in the Augusta Mall, so I called first and talked with a sales representative and explained what I had and the sales rep said "yes bring the glasses in and we can take care of them. " I have not got the glasses back yet, but I feel a lot better than the day I walked into the Lens Crafters store in Aiken SC.

I really enjoyed my visit with Dr. Wu as well as the other staff at Wu Family Eye Care. Everything…read morewas very thorough. The staff at LensCrafters was also great. I would highly recommend this office. 05/22 Editing my review because while I enjoyed my visit with Dr. Wu, I was referred to a retina specialist and the entire process has been a nightmare. After two weeks of never hearing anything regarding my referral, I called the specialist office only to be told they had to not received a referral. I was also informed that have a lot of issues with communication from Dr. Wu's office staff. I personally had to go back and forth through out the span of an entire day, with Dr. Wu's staff and the specialist office to ensure my referral information was sent. I waited for another week and a half and did not hear back so I called the specialist office for an update to be informed my referral was denied and sent back to Dr. Wu's office and they should have contacted me. I was not contacted by anyone. I went that day to speak with Dr. Wu, who just as before was extremely kind and took time to speak to me without an appointment- although her staff seemed bothered by my "walk in". Dr. Wu asked a staff member to get in touch with the retina specialist office. I asked if I would be contacted and was told yes, however that was two weeks ago and I have not heard a thing. I've tried calling Dr. Wu's office but have not been successful in speaking with someone. At this point I will be obtaining my records to find a different provider, which is very unfortunate seeing how much I enjoyed my initial visit.

I had cataract surgery plus astigmatism fixed. Great practice from front office to nurses to Dr…read more Potter. Excellent experience

I can't see in the dark & yet they schedule me for a 6am appt. My 1st appointment I was there 2…read morehours & the Dr didn't spend more than 10 min with me. He never mentioned my dry eye issue which I've had 30+ years. I had to bring it up after my 1st cataract Sx. He looked & said oh yes, you have dry eye. So far no change in vision & 2nd Sx in the a.m. Not sure this was the right place to go to. This place seems like a factory, bring them in, get them out. Actually, the person that called me today said we need to get you in & out ASAP. No regard to my vision for driving. I must admit that the staff for the most part is pleasant (a few exceptions). Also, how many places make you pay in advance?

Would not honor my appointment even though I drove from a town an hour away and there was a lot of…read moreconstruction. I was 2 minutes past their 10 minute grace period...and 1 minute of that was standing in line to get checked in. Really couldn't believe the coldness of the staff.

just. Got in contact with Medicaid to report them today if you have kids dont go here your child…read morejust may be wearing another child's glasses .. I was told not to return I was rude cause my child glasses was given to someone else's child .. so that's not a reason for me to be rude yall not paying for her glasses but I'm upset my daughter don't have her glasses n another child having trouble cause he or she has the wrong glasses . Kept asking for a manager no one ever called back in 3 damn months but I took it up with Medicaid today won't get to much service from Medicaid anymore I'm hoping with this type of service .. don't deserve the 1 star