Usually a great nail spa, I used to go here regularly but recently they've been rushing through my…read morepedicure so I don't go near as often. I get the Honey Pearl pedicure which is $70 and am often disappointed that they don't let my feet soak long enough for the volcano treatment to work, the stone massage is a rush job and even got the wrong polish treatment. Wish I could say it was still the best nail salon in shawnee but I want to leave an honest review.

I started coming to this salon because my previous nail salon consistently upcharged for unclear or…read moreinconsistent services. Until today, I appreciated that your pricing felt more transparent. I get gel polish on my natural nails, which has consistently been $30 including tip (which is consistent with their $21-$26 price range for that service). Today, I did expect a slightly higher charge since I had my cuticles trimmed, which would be considered "Gel + Manicure," & based on the posted pricing, should have brought the total to approximately $36, plus tip. Instead, I was charged $43. When I asked why, I was told the $7 unaccounted for was a charge for "gel polish removal." This was surprising and frustrating, as polish removal is something that has been done at every visit without an additional charge and is generally considered a standard part of gel services. I would like to point out that the website does not list a base price for regular polish, but the charge for $62.99 on my account was for the basic pedicure with regular polish + gel polish on my natural nails, including "polish remover." There isn't even a price listed online for the basic pedicure. Additionally, I'd like to note that the charge on November 16th for $30 included removal of my fake nails that I had for my wedding on November 1st. So why didn't I get charged for that? I understand prices can change, but unexpected add-ons for services that have never been charged before make it difficult to trust the pricing, and the people. A regular gel manicure should not total $43, and clearer, more consistent pricing would go a long way. I wanted to bring this to your attention in hopes that you understand that us common folk do notice when you up charge for bogus things. I don't want anything from you, I won't be back to this salon, just as I won't be back to my previous salon because I believe in honest business practices.

A few months ago, I booked an appointment with Hope for 10:00 AM appointment for color, style, and…read morewax. Booked online the day before and arrived 15 minutes early and waited outside the door for them to open. I was told that someone had "walked in" and booked an appointment so she would not be able to get to me. The "walk-in" was not there. So I found that interesting. Now please don't get me wrong, Hope is not the reason I am giving this bad review. She is a fantastic stylist. This location is so convenient I tried again. Booked on the phone for the first available stylist. Was told when I got there they were too busy. A few tears later and I at least got a haircut by one of the stylists. Tried again today. Booked online early, for 4:45 hair color, style, and wax. Called to confirm only to be told that they don't take hair color after 4:00 pm. Thank goodness I didn't drive all the way over there. You could tell that the woman didn't really want to help. She said they close at 7 pm and might be able to do part of what I booked. I use to love this place. They catered to working individuals who don't have the luxury of taking off work during the day time to get their hair done. Now they are subpar and want you to cater to them. This tells me that the SmartStyle company should really take a look at who is running this establishment, and the rules and regulations regarding online booking and service delivery.

Me and my boyfriend got our haircut at the same time. We didn't have an appointment but they were…read moreable to cut our hair right away and it only took about half an hour. Tina cut my curly hair very well. She washed then cut off a lot of my hair, which is what I asked for. She did a great job although she was a little rough when washing and styling with product. Sasha cut my boyfriend's hair but asked for help when she wasn't sure what to do. This was actually a good thing because then she didn't mess up his hair by continuing. It was only $31 for both our haircuts combined, although Tina gave my boyfriend a discount for some reason. I'm not quite sure why. I love my haircut and my boyfriend loves his. I will probably come here again.

they did a great job but they added over $100 in charges they couldn't explain. wayyyyyy over…read morepriced.

Absolutely love this nail salon. The staff is so welcoming and takes their time to make sure…read moreeverything is perfect. Super clean, relaxing atmosphere, and my nails always come out better than I imagined. They really pay attention to detail and make you feel taken care of. Highly recommend.

The worst pedicure EVER. The young girl was very nice but she didn't know what she was doing…read moreobviously. Never go here so many bad reviews.

I have been going to Natural Nails off and on for the past 5 years, and getting my nails done for…read morethe past 15. I have been to many nail spas and had many nail techs do my nails. One thing I have found out if you want a good set of nails you need to see Lisa. My nails always look amazing and don't lift. Every time I go someone where else,for whatever the reason, I regret it and return to Lisa! My daughter and I went for Mommy-n-Me pedis last night and loved it! Great Job Ladies! Thanks

Me and my mom went and my mom wanted french tips and she did get them but she also got uneven and…read morepink nail polish under the mail from them not getting it off i got a coffin shape from peter and it was horrible my nails are like waves nothing is smooth and the sides of the coffin shape are different on every nail super disappointed will never go again

Friendliest salon in town! Fast, professional service. Easy parking, handicap accessible.read more

I came to this salon as a new customer and new to the area. Francine was the stylist, and I highly…read morerecommend her! She gave me a cute cut, just like the photo I showed her, and also highlights to blend in my graying hair. It's perfect! Francine was friendly and easy to talk to. The salon was very clean, and Covid precautions were evident. I'm a happy gal! Thank you Francine!