A few months ago, I booked an appointment with Hope for 10:00 AM appointment for color, style, and…read morewax. Booked online the day before and arrived 15 minutes early and waited outside the door for them to open. I was told that someone had "walked in" and booked an appointment so she would not be able to get to me. The "walk-in" was not there. So I found that interesting. Now please don't get me wrong, Hope is not the reason I am giving this bad review. She is a fantastic stylist. This location is so convenient I tried again. Booked on the phone for the first available stylist. Was told when I got there they were too busy. A few tears later and I at least got a haircut by one of the stylists. Tried again today. Booked online early, for 4:45 hair color, style, and wax. Called to confirm only to be told that they don't take hair color after 4:00 pm. Thank goodness I didn't drive all the way over there. You could tell that the woman didn't really want to help. She said they close at 7 pm and might be able to do part of what I booked. I use to love this place. They catered to working individuals who don't have the luxury of taking off work during the day time to get their hair done. Now they are subpar and want you to cater to them. This tells me that the SmartStyle company should really take a look at who is running this establishment, and the rules and regulations regarding online booking and service delivery.

Miss Bert was fantastic! I didn't know what I wanted to do when I went in. She had a great…read moresuggestion and I love it!!! Will definately go back as long as she is there to cut my hair and style it for me!!!

Spent nearly $200 for a terrible color I didn't pick out. I'll be driving to OKC to not be rushed…read morethrough and for a color I actually chose. The vibe is supposed to be relaxing but it's just pure chaos in there.

I started coming to this salon because my previous nail salon consistently upcharged for unclear or…read moreinconsistent services. Until today, I appreciated that your pricing felt more transparent. I get gel polish on my natural nails, which has consistently been $30 including tip (which is consistent with their $21-$26 price range for that service). Today, I did expect a slightly higher charge since I had my cuticles trimmed, which would be considered "Gel + Manicure," & based on the posted pricing, should have brought the total to approximately $36, plus tip. Instead, I was charged $43. When I asked why, I was told the $7 unaccounted for was a charge for "gel polish removal." This was surprising and frustrating, as polish removal is something that has been done at every visit without an additional charge and is generally considered a standard part of gel services. I would like to point out that the website does not list a base price for regular polish, but the charge for $62.99 on my account was for the basic pedicure with regular polish + gel polish on my natural nails, including "polish remover." There isn't even a price listed online for the basic pedicure. Additionally, I'd like to note that the charge on November 16th for $30 included removal of my fake nails that I had for my wedding on November 1st. So why didn't I get charged for that? I understand prices can change, but unexpected add-ons for services that have never been charged before make it difficult to trust the pricing, and the people. A regular gel manicure should not total $43, and clearer, more consistent pricing would go a long way. I wanted to bring this to your attention in hopes that you understand that us common folk do notice when you up charge for bogus things. I don't want anything from you, I won't be back to this salon, just as I won't be back to my previous salon because I believe in honest business practices.

Super nice ladies! And quality was great, she took time to make my 9 year old feel comfortable.read more

Very clean... Very nice staff... Great prices... My nails were great. . Am returning for a feel and…read moreanother pedicure.

Had to come with some friends to get prom nails done. customer service was amazing as usual. Tina…read moremade us feel more than special and let us sit in the massage chairs. we were told it would be a wait, we were not given an eta, and we were in and started in less than 20 minutes. service has definitely improved since the last time i was here and Tina is amazing at her job. great customer service, smiles, and technique here! 10/10!!!

I went in without an appointment for a pedicure today and was was told about a 10 minute wait. It…read moreended up being about 20-30 minutes but as a walking that is ok. The tech, a lady named "T" was very nice. She was soft spoken so hard to hearead though. I went in with an in grown toenail and took her time and used extra care on cutting my nails and making sure there were no left over pieces of nail left in the nail bed. The only complaint is had was as I was waiting there was a guy who works there sitting in one of the pedicure chairs napping. I understand that not every tech does every service and I also understand that they deserve a break time but that seemed very unprofessional to me when you have customers waiting. Overall, it was a good experience and I will go back.

they did a great job but they added over $100 in charges they couldn't explain. wayyyyyy over…read morepriced.

Me & my granddaughter signed up for a mani/ pedi on 7/3/26 our 1st time there as we were visiting…read moreour family. WORST SERVICE I have ever had. My granddaughter had to sit and wait for someone to do her manicure. She was moved around to 4 different chairs. I asked for both of us to get a manicure. All we had done was basically a color change and got charged for a full manicure. I even had to pay extra because I wanted my nails cleaned up around the cuticles. The front desk person is another story. My opinion-- WORST SERVICE-- EVER -- for our manicures. If we ever go to the mall in Shawnee OK. We will NEVER get our nails done at Natural Nails.

I have been going to Natural Nails off and on for the past 5 years, and getting my nails done for…read morethe past 15. I have been to many nail spas and had many nail techs do my nails. One thing I have found out if you want a good set of nails you need to see Lisa. My nails always look amazing and don't lift. Every time I go someone where else,for whatever the reason, I regret it and return to Lisa! My daughter and I went for Mommy-n-Me pedis last night and loved it! Great Job Ladies! Thanks

Worst service I've ever had. They did the wrong color and cut my toe nails down to the shortest…read morethey've ever been. This guy was not a professional and took 2 hours for a basic pedi. Charged $50. Will not go back.

Absolutely love this nail salon. The staff is so welcoming and takes their time to make sure…read moreeverything is perfect. Super clean, relaxing atmosphere, and my nails always come out better than I imagined. They really pay attention to detail and make you feel taken care of. Highly recommend.

I asked for a trim & the little boy that was working SCALPED me!!! He seriously cut off all of my…read morehair, except my "bangs" which I didn't have until he started whacking away!!!! I looked like Hermey from Rudolph the Rednosed Reindeer! Well, actually, Hermey had more hair!! Today I went to a real salon and a wondeful lady there fixed this hacked up head! Nothing on my head was even close to even. It looked like I had a weedeater run on my head!! Thank God this sweet lady knew what she was doing. She made the absolute best of a terrible situation!! I don't like short hair, but she did a fabulous job!! DO NOT GO TO MASTERCUTS!!!! But PLEASE see LaQuita in Tecumseh!!! She's an angel!

NEVER allow these people to touch your hair or you will regret it. I took my daughter there to have…read moreher hair fixed because she decided to cut one side herself and the side my daughter cut looked better than the side the stylist cut. I took my daughter another time to a different stylist to have a few inches taken off it wasn't even close to even. These stylists need to go back to school or be better screened during the hiring process.