Let me begin by saying the newest owner is absolutely precious and very sweet, along with the rest of the staff.
However. Like most other nail salons it's all about the money. I had a scheduled appointment for a pedi and mani right after the opening time. I even arrive 10 minutes early because if you're not early you're late! I sign in and see there are 7 people in the shop already ahead of me. 7! No way that 7 people had an appointment with 4 girls working. This means there are walk ins. I sit down, pick my color and wait patiently. The walk ins are now getting taken care of prior to me with my scheduled appt time, because they were there first. It would be one thing if they had already started with them but no they were waiting, like me.
30 minutes I waited until I even got pulled back to start the pedi part of my appt. Did y'all read that? 30 minutes! I then sit in the water long enough for it to go from hot, I like the water temp to be hot, to barely luke warm. I went with the Sensational Blast Pedicure today because I actually have other plans and things I need to do other than sit in a nail salon all day. The pedicure was amazing. Hot towels were great. The massage was sensational. The nail color on my toes is exactly what
I wanted!
Now it's time for my nails. I'm getting the dip service. I need to have the old dip removed first. The gal up front Is finishing up with one lady. She asks her if it would be ok to wrap my nails real quick and the last tell her to go ahead. Very kind of her. I wait for her to finish the other lady as my nails soak in acetone. She isn't overly friendly with me when it's my time to do the nails. She asked the color I wanted and I told her it's the same color as on my toes she said she got it from the lady that did my toes. 30 minutes from the time she sat in the chair and devoted her time to me to finish the dip process. Now, I probably should have paid more attention before I left but I thought it was bc my toes were still a little wet so everything wasn't true color yet. But.... my toes and my fingers DO NOT MATCH, and my nails are not filed evenly. They keep snagging on items, which means now I need to file my nails for my contacts so i don't mess them I know to some this isn't a big deal, but when I pay someone 70.00 total for a service plus a tip I expect to have what I asked for. Plus, I offered to show the color of she gave me the swatches but she said she got it.
Maybe today was an off day. I'll go one more time and give it another chance. But if this is the way it's going to be, there are far too many nail salons to be stuck with waiting 30 min past your appt time, being skipped over for walk ins just bc they were there, and not getting what you asked for. read more