Spent nearly $200 for a terrible color I didn't pick out. I'll be driving to OKC to not be rushed…read morethrough and for a color I actually chose. The vibe is supposed to be relaxing but it's just pure chaos in there.

I started coming to this salon because my previous nail salon consistently upcharged for unclear or…read moreinconsistent services. Until today, I appreciated that your pricing felt more transparent. I get gel polish on my natural nails, which has consistently been $30 including tip (which is consistent with their $21-$26 price range for that service). Today, I did expect a slightly higher charge since I had my cuticles trimmed, which would be considered "Gel + Manicure," & based on the posted pricing, should have brought the total to approximately $36, plus tip. Instead, I was charged $43. When I asked why, I was told the $7 unaccounted for was a charge for "gel polish removal." This was surprising and frustrating, as polish removal is something that has been done at every visit without an additional charge and is generally considered a standard part of gel services. I would like to point out that the website does not list a base price for regular polish, but the charge for $62.99 on my account was for the basic pedicure with regular polish + gel polish on my natural nails, including "polish remover." There isn't even a price listed online for the basic pedicure. Additionally, I'd like to note that the charge on November 16th for $30 included removal of my fake nails that I had for my wedding on November 1st. So why didn't I get charged for that? I understand prices can change, but unexpected add-ons for services that have never been charged before make it difficult to trust the pricing, and the people. A regular gel manicure should not total $43, and clearer, more consistent pricing would go a long way. I wanted to bring this to your attention in hopes that you understand that us common folk do notice when you up charge for bogus things. I don't want anything from you, I won't be back to this salon, just as I won't be back to my previous salon because I believe in honest business practices.

We made appointments one week in advance. 45 mins later we still were waiting. Salon also not…read moreclean, very messy. Water in bathroom floor and trash on floor in salon.

I was really pleased with the way my acrylic nails turned out! Cynthia did a great job, showed her…read morean inspo pic and she nailed it!

I have been going to Natural Nails off and on for the past 5 years, and getting my nails done for…read morethe past 15. I have been to many nail spas and had many nail techs do my nails. One thing I have found out if you want a good set of nails you need to see Lisa. My nails always look amazing and don't lift. Every time I go someone where else,for whatever the reason, I regret it and return to Lisa! My daughter and I went for Mommy-n-Me pedis last night and loved it! Great Job Ladies! Thanks

Me & my granddaughter signed up for a mani/ pedi on 7/3/26 our 1st time there as we were visiting…read moreour family. WORST SERVICE I have ever had. My granddaughter had to sit and wait for someone to do her manicure. She was moved around to 4 different chairs. I asked for both of us to get a manicure. All we had done was basically a color change and got charged for a full manicure. I even had to pay extra because I wanted my nails cleaned up around the cuticles. The front desk person is another story. My opinion-- WORST SERVICE-- EVER -- for our manicures. If we ever go to the mall in Shawnee OK. We will NEVER get our nails done at Natural Nails.

they did a great job but they added over $100 in charges they couldn't explain. wayyyyyy over…read morepriced.

Worst service I've ever had. They did the wrong color and cut my toe nails down to the shortest…read morethey've ever been. This guy was not a professional and took 2 hours for a basic pedi. Charged $50. Will not go back.

Absolutely love this nail salon. The staff is so welcoming and takes their time to make sure…read moreeverything is perfect. Super clean, relaxing atmosphere, and my nails always come out better than I imagined. They really pay attention to detail and make you feel taken care of. Highly recommend.

the cheapest and worst mani/pedi ive EVER received in my life. the pedicure was decent, but she…read morefelt the need to put lotion all the way up my thighs??? to the bottom of my shorts??? so strange. and then during the manicure she applied lotion all the way up to my shoulders LMAO (i'm 25 and the high was 101° that day. my skin was not dry, i did not need that). the worst part of my experience was definitely my manicure. my nails looked exactly the same when i left as they did when i went in. i got white polish on my toes, i asked for the same for my hands. instead, she put a clear coat on my fingers, and afterwards i sat there for a minute and she goes "all done!" and im like ???? where is the polish? i asked for white. LIKE MY TOES. and she just goes "oh" and continues to clean up. so i go "guess im done then!" (i had already sat for 30 minutes longer than my aunt and we were supposed to be getting the exact same thing). mine took exceptionally longer despite not even receiving nail polish on my fingernails. literally AWFUL service, i'll never return

I got a great pedi from Tom. My mom got a great pedi and gel nail from Amy. One star is for the…read morequality of my paraffin manicure. It was done by an elderly woman with glasses and she did the WORST manicure I've ever had. She shaped my nails unevenly. The polish was uneven and she didn't even do a base polish. I don't think she put down a clean towel either. She didn't remove all the paraffin and didn't have me wash my hands prior to polishing. I said something about the polish looking a bit uneven, and she said it was because they just took off my acrylic nails. I would've asked her to redo them after examining them and realizing they were done so poorly (streaks, polish not reaching the tips of nails, and bubbles) , but she promptly left me and never returned, not even to tell me when my nails should be dry. Horrible manicure experience! I returned home and repolished them (luckily I brought my own OPI polish with me, which was brand new) and they looked perfect, so being uneven because of acrylic removal was totally bogus!

I came to this salon as a new customer and new to the area. Francine was the stylist, and I highly…read morerecommend her! She gave me a cute cut, just like the photo I showed her, and also highlights to blend in my graying hair. It's perfect! Francine was friendly and easy to talk to. The salon was very clean, and Covid precautions were evident. I'm a happy gal! Thank you Francine!