1-Star Review - Lemon Tree Cafe
Absolutely horrible experience with the service here. The attitudes, disrespect, and eye-rolling made us feel unwelcome from the moment we walked in. We arrived about 30 minutes before closing, and the way we were treated made it clear that our business was not appreciated.
The manager should never have allowed an employee to treat customers this way. When the situation was brought up, the excuse was that the employee was simply having a bad day. Having a bad day is not an excuse to disrespect paying customers. Everyone has difficult days, but that does not give anyone the right to take their frustration out on others. What made the situation even worse was the attitude we received instead of a genuine apology or an attempt to make things right.
The owner did nothing to resolve the situation, which was extremely disappointing. Management should be responsible for addressing poor customer service, not making customers feel like they are the problem for expecting basic respect.
To make matters worse, the owner has now let the employee leave a negative review on my boyfriend's business that we believe misrepresents what actually happened. She lied about all of it, Instead of handling the disagreement professionally, this situation has turned into something that reflects poorly on how the business chooses to deal with conflict.
This is honestly one of the worst customer service experiences I have ever had. Between the disrespectful attitudes, the lack of accountability, and the way the situation was handled afterward, I would never spend my money here.
Never again. Customers deserve better than this. I will absolutely share my experience with others so they can make an informed decision about where they choose to spend their money. Good customer service matters, and unfortunately, that was nowhere to be found here.
WORST PLACE I'VE EVER BEEN TO!!!!!! read more