I'm re-posting this from my Trust Pilot review. This company and the owner absolutely rock. If you have had or have any problems in the future, I simply can't imagine Chris not making you whole if you just ask like a normal human, not an emotional man, baby. Read my story and get a better understanding of who runs this company and how they run it.
I genuinely can't understand how anyone could leave them a negative review unless they were a competitor, or were unreasonably upset over a minor issue. My experience with Legendary USA has been phenomenal from the start. Let me share a story that illustrates the authenticity and integrity of this business.
I spent a weekend searching for a motorcycle vest, preferably made and sourced in the USA. I found Legendary and started researching their mixed reviews. The negative reviews seemed overly dramatic and emotional. I value objective reviews, not emotional outbursts, so I decided to give them a try and placed a rush order.
After ordering, I kept browsing the website and decided I wanted to swap the vest for their newer Z style vest. I didn't want to wait for support to cancel and refund my order, but I had used a 15% off discount code that couldn't be used again.
I texted the order confirmation number and explained the situation and my intent to re-order, asking if it would be possible to get another code. Within an hour, CEO Chris texted me back late on a Sunday night with a new code, thanked me for choosing them, and assured me my order would be canceled and refunded promptly the next day. I was able to place another order with a discount code and get the order canceled all within an hour on a Sunday evening.
When the vest arrived, I emailed support about potentially exchanging for a size up, but also wanted to check the fit of another model. Within minutes, Chris texted me back with his phone number and invited me to call him to discuss sizing. We had a great conversation about everything from bikes and business to sizing, gloves, and his local American seamstresses. In the end he's sending me 3 different vests at no cost to try on to ensure I get the right fit, and I can pick one since I've already paid for the Z and send the others back. Now, is he going to do this for anyone? Maybe, ask to speak with him and have a genuine conversation together. The dude is a real stand-up guy. People these days have forgotten how to talk to other people in real life not twitter wars.
How many business owners do you know who will go out of their way on the weekend to engage with their customers? Not only engage for sales, but also ask for opinions on potential product changes.
Chris and Legendary USA are genuinely interested in making the best possible product for the community. This doesn't seem to be solely a profit-driven business. I'm convinced Chris runs this as a passion project and loves being a part of the riding community. I'm a customer for life; there's nobody else I'll be ordering leather from. Support, commitment, service, and integrity like this are rare these days, rare enough to compel someone to write a long review to simply thank them for being genuine. read more