I ordered a Anais Blue Dot Bow tie for my son and a pair of Blue Velvet Mary Janes (Papanatas) for…read moremy daughter that I had hoped to use for an upcoming photo-shoot. I shop online A LOT for my little ones; they are both actors/models and I am a consultant stylist to many Moms who children are in the entertainment industry. I first received a call a few days after I placed my order to inform me that my order had not shipped as indicted due to the Passover holiday but would be sent out once business resumed. I paid through PayPal and the funds had not been transferred to Ladida Kids so I knew the order had not been processed. Fast forward a week latter, the owner calls and starts out with, "so here's the deal with your order", and proceeds to tell me that the Blue Velvet Mary Janes I ordered were not in stock as she herself had gotten them for her own daughter. Rebecca the owner, went on to say how badly she felt and because of this, the next time I ordered she'd take 10% off of my order. I am beyond displeased for the following reasons: 1. I ordered these items with and upcoming shoot in mind so time has been of the essence. 2. Why have an item listed as "last one" if it isn't in stock. (The Papanatas were beautiful and on sale so I see the appeal but why list in the first place if the owner is securing for her daughter?) 3. It wasn't the holiday that delayed the shipment going out because I never received a notice the items were going out; the item was not available and I would have been happy with simply hearing this the first time instead of a week later. I have been following Ladida Kids on Instagram and was so excited to make a purchase; the clothes and shoes appear to be awesome but I am completely turned off by the customer service I received and the insult of an apology that simply translates to, "sorry, but I don't have the shoes in stock because I retained them for my own kid" To me, a good owner would stand by a customers purchase as the shoes were in stock when I ordered them, period. I love the merchandise and the website but sadly to say, I won't be finding out anything else about Ladida Kids.

Great selection of clothes, great brands, fantastic customer service. I love this shop! I ordered…read moreonline from them and they shipped the clothes internationally. That has worked perfectly several times now. I highly recommend Ladida! They have very good sales by the way.

Juvenile Planet has had some of the worst customer service I have ever experienced. I placed an…read moreorder on 11/03 off of their website to have a dresser shipped to my house. I inquired via text on 11/14 about my order and when it would ship, which then I received a text back stating that they needed me to send a picture of the front and back of my drivers license and a picture of my credit card. I did not feel comfortable providing this information via text and therefore I called the store phone number on 11/18 to again inquire about my purchase. The employee on the phones response was "and?" until I further explained had long it had been since I made the purchase; during this call I was told that they did not ship furniture and they weren't sure how I was able to make that purchase online. It was agreed upon that I would receive a refund. Although the customer service during this phone call was less than polite, it doesn't compare the follow up conversation I had when the "store manager." Within a few minutes after this phone call, I received a phone call back from the so called "store manager" stating that in order to process the refund she would need a picture of my license and credit card. I asked if I could mark out all of the "important information" in order to not have my information stolen and she questioned me "why would you want to do that other than if you are doing fraud?" I told her that I didn't understand why she would need that information to simply refund the credit card that was used. She explained that they have had a lot of "fraud purchases". I again stated that I didn't understand why she would need that information to simply refund me. She then tried to change her story that they were going to ship the item to me, and I made the comment "well can you ship or not ship the item?" She stated that she could have it dropped shipped. I asked to explain what this was, but she did not answer my question. She again hastily accused me of being fraudulent. She stated that she was going to report this to the head store manager, and when I asked if I could have the head store manager call me back, she stated that she was the store manager. I asked her "then why did you say that you were going to report this to the head store manager?" After this question, I could her her whispering on the phone and then she hung up on me. This "store manager's" tone and approach to this inquiry was totally unprofessional; she became very snarky throughout the conversation, kept changing her story, and accused me of being fraudulent multiple times when I was simply asking for a refund on an item that I was originally told could not be shipped.

Non-existent website customer support…read more I ordered a Uppababy Vista snack tray from their website, which stated that it was for the 2008-2014 models of the stroller. The snack tray that arrived was the newer version which was not compatible with the older stroller. I emailed customer service, no response. I shipped back the tray, received no refund. I contacted their customer service again, and again, no response. Finally, I ended up escalating through PayPal, and fortunately, again no response, so I got my refund. But two months and substantially more effort than it should have taken.

Never shop there!! Terrible customer service, Horrible return policy! I got a gift and it didn't…read morefit my child for the right season, so I had no reason to keep it, but they wouldn't allow me to exchange jt because it was bought on sale. Hello! I'm not asking for a full refund or anything, just an even exchange for what it was purchased at. Very disappointed at this store.