Our A/C stopped cooling. Airmatics showed up the same day, quickly diagnosed the system and fixed…read morethe problem. Excellent quality and great prices, highly recommend!

The technician came and did an outstanding job. My AC wasn't working, and it was hot…read more Four hours later I had a new unit and it's been working ever since. Thank you!

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Jason and Joey with Cool Experts were great. In the middle of the Texas summer, I had what every…read morehomeowner fears-- my AC blew out. It was 93 degrees in my house and sweltering, and they came out to diagnose the problem fast and worked with me to fix the immediate issue and then lay out a longer term game plan for helping improve my overall system's function. Jason in particular went way above and beyond the call of duty, really working with me to keep me informed and try to make sure I would be squared away for as long as I can.

I've called these guys a couple times for minor problems before, they were always great. Quick to…read morecome out and help. Always polite and professional. Today was the real test: Last night, I got home from Vacation to find that my ~20 year old furnace had died while I was gone. The house was at about 50F. I survived the night and called this morning. Jesse came out, took a look, and told me what I already expected. The old girl had bit the dust. It was time to replace. He explained my options to me, and pricing for each. I made my decision and he was able to get it and his crew gathered up to install it TODAY. His crew was equally polite and professional, they did quick work, cleanly and as quietly as possible. And now, I've got heat, about 8 hours from my first call this morning. I couldn't be more pleased. I will not be calling anyone else.

Relay switch in my A/C unit failed and back-fed into my thermostat killing it. Called Jesse and he…read morecame out earlier than promised and was able to quickly diagnose, repair, and provide meaningful recommendations for future items that should be on my radar. Great job and will only use them going forward as they are local, honest, and got the job complete without issue.

Five Star service & professionalism!!! Eric & his team are…read morecourteous and very professional. Truficient Energy Solutions gets the job done.

Brand New AC/Heat unit install. Very competitive pricing. Exemplary service. Owner even installed…read moreNest Thermostat. Would give them 10 stars!

We made a tough decision to invest in a new Air Conditioning system even thought the one we had was…read morestill running. We were trying to get ahead of any potential problems in the near future and we thought we might be able to bring the utility bill down a bit with the newer tech machines. I called a few places and got estimates. Living in Garland, it seemed only right to keep it local if we could. I called and talked to Benny. My first impression was he was a little nonchalant but I was in for a penny so I hung with him. He came out and checked everything in detail. He said he'd go back to the office and put together an estimate. He was very low key so I still wasn't 100% convinced this was the right company. I got an estimate from him fairly quickly. He came in a few thousand dollars cheaper with a much better unit than the other estimates I got. Now I was feeling a whole lot better about this relationship. I gave the go ahead and the appointment was set. They said eight and they came at nine. Three guys showed up - Dayton was the lead and then it was Noah and George going to work. They were very careful of the house. It was muddy but they laid out a cloth to take the major brunt of the mess tracked in. They worked diligently without any nonsense or unnecessary recesses'. I asked how long and Dayton told me they'd be done between 4 and 5. They were packed up by 5, after cleaning the floor. The job was inspected by Benny the following day. He wanted a couple of minor things redone. He didn't like they way the pipes were wrapped. We set an appointment for two days forward. That is when the cold front came through. Before they showed up I put my hand in front of a vent and realized it was cool air coming out of the vent. Noah showed up to take care of the pipe wrapping. He agreed with me that something was wrong. He got on the phone and the dispatch had a super-pro out to the house within an hour. He checked everything thoroughly. One of the things, included in the price, was installing a Nest thermostat my son had given me a few years ago. It seems that sometimes the Nest has a mind of its own and it didn't switch to the setting that turns the emergency heat on at my brand new furnace. When it gets really cold the air pump in the outside unit is not enough. We got that SNAFU taken care of and hot air warmed the house within minutes. The next day Benny came out to make the final inspection. Here's where you have to pay attention. How many times have you agreed on a price and then have the business try to add on a bit here and there? Well folk, it didn't happen. We paid the amount agreed upon. Why five stars - a couple of reasons. Obviously a good job at a good price by agreeable people - I honestly like everyone I dealt with. Good product and service at a reasonable price. It is something any of us who have lived on Mother Earth for a long time know, we should expect it; but too often we are disappointed. I wasn't disappointed and enjoyed the experience - that's why 5 stars.

Was told the system needed to be replaced and no parts were available, both statements were untrue.read more

Review Part 1. Let's begin at the beginning . I bought the house while stationed at Ft Hood and…read morenever had the time to address the air conditioning due to all of the deployments. There were 4 AC companies that gave me quotes. A1 Air not only was the highest of all the quotes but stated that all of the unnecessary work that they did quote was code and had to be performed such as installing a French drain , and when asked about an incentive from Oncor , the sales woman's stated quote ," Oncor has no money to give away for any incentives...HA HA." All of the companies gave quotes for a 2.5 ton and the 16 or above seer system with and with out heat pumps along with WiFi capable thermostats. A1 Air 8700.00 with 18 month zero % financing . Chapman Air, 7700.00 no zero % financing . Willard Air 7500.00 18 month zero % financing . Forney Air 60 month zero % financing, Oncor incentive used towards price of the unit , and the final price was under the lowest I was quoted by the other ac companies. The 34 year old ac system in my house was completely removed and replaced with a shiny new system along with new electrical boxes and wiring 10 year warrant on parts and 3 year warranty on labor which was way better that the other companies . Communication between the owner Richard and his techs and office was the easiest I've ever had with any company . Any issues I may have had with anything was quickly resolved . So far the service works great and no issues as of yet and really do not expect any. I have recommended this company since the first hour that they started installing my new AC unit. The part 2 of this review will be after the long hot summer of 2019 to report back how the new AC service has worked . 06/30/2020 Review Part 2 On June 17th 2020 our A/C started blowing hot air. Being I decided to see if it was a fluke and let it run for a day or so just to see if it was the heat or actually the the A/C. Well , it never got cold. So on the 19th we called Forney Air and scheduled the appointment. At 3pm a technician arrived and discovered a cool element in the attic malfunctioned , which is rare for that unit. The technician was able to get a new part ordered from a near by supplier and was also able to get that part same day . Forney Air Owner Richard and a platoon of technicians arrived with the new part and quickly installed and performed diagnostics on the entire system. All of this including the inspection and replacement took maybe all of 3 hours and was covered under the warranty. The efficiency and professionalism of Forney Air has still not wavered. Support your local business like Forney Air . You will not regret it.

After the review hit the owner of the company came out and fixed everything ... no more duct tape…read moreand I have been very satisfied with everything I just hate that it was a bad review that fixed the problems ... but they are fixed and I am very pleased that it was taken care of today ... thank you Richard First review ... Very disappointed with the service I have received... I had a new ac unit put in a couple months ago a very nice upgraded 2 stage system ... the owner Richard came out and was very nice let me know what my options were and seemed Very thorough and knowledgeable while selling the unit that is really the reason I went with his company ... come install day 2 guys came out and put the unit in they seem to have had some trouble getting the unit in the ac closet they took the thing apart and installed in piece by piece ... but once again they know what they are doing I really do not ... the first day before they even leave I notice that the system is really loud they dont seem to think anything of it after testing it out and such I give it a couple days then decide to call it takes 2 calls to get a call back and have them check it out they come out and yes there was a problem a zip tie was In the fan making it like a card in the spokes of a bike tire ... a couple weeks later I open the ac closet and it is like a freezer in there I have more ac in that closet them my whole house it seems and I notice that the unit has black duct tape all over it so I call them again it once again takes 2 calls to get a response...they send out the same guy that installed it he is very nice but he comes out and duct tapes it more and tells me that these (top of the line) American standard dont always have there seals and gaskets in them or just dont fit right ... the problem is still going on I can leave that door open to help cool the house I guess ... so I have been calling the owner for over a week now and i can not get a return call at all !!! I wanted to have him come out and check it as it being duct taped together doesnt seem like it's a good unit that i just paid high dollar for plus the filter that I will need to change is behind the drain pipes and seems impossible to get it out to change it ... that nice 3 year warranty doesnt seem that great if they won't return there calls at all!!!! Good luck if you use these guys!!! I will now be calling a reputable ac company to came out and fix it or reinstall it correctly I guess !!!

We've had a great experience with our membership program with Serveway! Any time our ac and/or…read moreheater starts acting a bit funny, it's awesome to know that we can get them to our house usually within the same day. Anyone who lives in Texas knows how serious it is to have proper maintenance in the HVAC world with our insane weather. Thankful to have a company we can trust come out and be super professional. Highly recommend!

Called Serveway for appointment to check on my AC not cooling. Me working nights, I was surprised…read morethey were able meet my needs and do an 8am appointment the next day. Kelon Washington was the technician that arrived to the diagnose my AC issues. I cannot say enough good things about Kelon. The amount of time and diagnostics he performed went way above and beyond any other HVAC tech that had checked out my system before. First impressions are Important. My First Impression is 5 Stars!!!!

Steve is truly outstanding. His recommendation of AC options was one of the best decisions we've…read moremade, and the system he installed has been flawless in both performance and reliability. Beyond installation, his support for follow‑ups has been exceptional, showing genuine care for his customers. He responds promptly to every call, arrives quickly, and resolves any AC or heating issue with total perfection. Steve's professionalism, expertise, and dedication make him a rare find in this industry. A well‑deserved 5‑star review. We highly recommend Steve with full and total confidence

I have no idea who "Bobby" who responded as the owner of SHR is. Perhaps Steve sold the business?…read more How would bobby know anything about this. Steve is the one who kicked loose the plumbing and Steve is the one that refused to repair the damage. Steve also did not even go into the attic to see what the issue was. I went up and found and repaired the fitting that was broken loose. As for anything free, the thing repaired over the years were shoddy wiring that SHR was responsible for and a failed motor that was under parts warranty, but of course they charged for all that. The only free thing they did is give me an overpriced estimate for a new furnace and during which they damaged the drainage, cause significant damage.